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Hotel Elegante Conference & Event Center

3.5 of 5
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2886 South Circle Drive, Colorado Springs, CO 80906 (Formerly Crowne Plaza Colorado Springs)
Hotel Elegante Conference & Event Center
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Ranked #57 of 106 Hotels in Colorado Springs
A recent review
5 of 5 stars reviewed yesterday
Jeff B Knoxville, Tennessee
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165 reviews from our community

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    53
    20
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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  • All months
    (165)
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Knoxville, Tennessee
Top Contributor
154 reviews 154 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ok, let's be direct. The hotel is a renovated building with a very unique layout, but the people that work here are some of the most pleasant and helpful hotel personnel I have ever met. They really try to go above and beyond. I can't say enough good about them. They were awesome !

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Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We checked in late and out of the 5 hotel staff and 1 other customer to attend to in the lobby, no one greeted us spoon out arrival. We stood in line while one other guest checked in. 2 of the staff were assisting the other customer and at least 2 others were on the other side of the counter... More 

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Mercer Island, Washington
Top Contributor
134 reviews 134 reviews
45 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First things first. The staff here are wonderful. Courteous. Well trained. Helpful. Knowledgeable. Friendly. But the facility itself was from from elegant. The decor was leftover from the 1970s (or so). There is traffic noise from the outside. The place is a maze of endless corridors. It is just kind of tacky. For families with kids on a budget, it... More 

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Colorado Springs, Colorado
2 reviews
5 of 5 stars Reviewed 1 week ago

I had an eye operation and had to go to a lower altitude than our home is. We had never been at this hotel before but what a delight it turned out to be. They gave us an over-sized room to accommodate some equipment that I had to bring. The food was the best I have ever had at a... More 

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Springville, AL
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I did not book this stay - I was there on business and everything was handled by someone else. I was told by the person that booked the room that the hotel provided a shuttle from the airport at 10 minutes after the hour. Apparently, that is not the case. I called the hotel and they immediately sent someone to... More 

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

First of all we bought this "deal" from Groupon for a 2 queen premier room and reserved in January for May. Where to start?..we checked in and not only we were not given a "premier room" but the room had ceiling spackle and water leaks in several spots. We called...they gave us a new room. When I questioned the room... More 

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Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Liz R, Hello my name is Ed Okvath and I am the General Manager of Hotel Eleganté here in Colorado Springs. Thank you for taking the time to tell us about your experience. Unfortunately, the third-party you booked your discounted room with (Groupon) cancelled your reservation with us at the hotel and we have no control over this action.... More 

Travelers are raving about these Colorado Springs hotels

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My husband, our infant daughter and I stayed two nights at the hotel elegante. In the middle of the second night, we were woken up by my husband complaining of an extremely itchy bite of some sort. We immediately pulled back the sheets on the mattress and pulled the mattress away from the wall. To our horror, there was a... More 

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Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Brea1400, Thank you for your recent review on TripAdvisor late last week about the service issues experienced during your family’s recent stay with us here at Hotel Eleganté. As you mentioned in your review, it is imperative to our continual improvement that we are made aware of challenges and opportunities so that these issues can be corrected in the... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

After i complained about my french toast( hard as a rock) and my (over easy}eggs were burnt The joy of serving me was a burden to each and everyone of the staff. All i wanted was what i paid for and i paid dearly. French toast 2 eggs delivered was $16.38. Front desk could care less about any problems you... More 

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Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear SteveH, Thank you for taking the time to review our hotel over your visit to Colorado Springs. I would like to sincerely apologize for the service issues which you encountered during your recent stay with us. We understand that your room service order was overcooked and the response from the staff to your concern was not fully addressed- this... More 

Golden
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I attended a conference at the Elegante, a Holiday Inn Crowne Plaza until three years ago. This is a sprawling complex designed to accommodate multiple concurrent large group gatherings. Low group rates are a primary draw. The meeting rooms vary greatly in acoustics and temperature control. Bring a jacket in April and May. The staff try to please. But the... More 

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Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Bugsy_10, Thank you for your recent review of our “sprawling” Hotel during your stay in Colorado Springs. You are correct in that the hotel boasts 500 Guest Rooms and 50,000 square feet of meeting space, making us the 2nd largest hotel and conference center in the city. Currently, we are in the process of relocating several of the hotel’s... More 

Montrose, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My brother-in-law was taken ill during his trip from Georgia to his home in South Central CO and when he reached Colorado Springs was admitted to a local hospital. We live in W. Colorado and arrived the day after he was admitted. We chose Hotel Elegante because it was near the hospital and the route between them was easy to... More 

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