When we arrived at the front desk, no staff was around to greet us and check us in. (we found out why the next morning). After some time we were checked in and went to our room which we found to have no towels. We called the front desk and let the phone ring for, no exaggeration , 5 minutes...
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Thank you so much for advising us of the staff smoking problems you experienced while staying at the Homewood. I personally apologize for the absence of staff and for any difficulties you may have experienced. Please feel free to call me concerning these problems, 719-622-5482.
Kind regards,
Jenna Dukehart
Director of Sales
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I had the pleasure to stay at the hotel yet once again and continue to give it good reviews. Still the same great service, great room, and wonderful management and staff.
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Reviewed November 14, 2011
Thanks again for staying at the Homewood Suites Colorado Springs Airport. The entire team is very appreciative to you for taking the time to let us know about your great stay. All of us thank you and look forward to your return visit!
Kind regards,
Jenna Dukehart
Director of Sales
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This was the first time I've ever stayed at a Homewood Suites, and I was impressed! The room was reasonably priced (about $80/night), very clean, comfortable, and it was a suite, so I had a kitchenette, living room area, desk, bed, and bathroom area. Also, dinner was included in the price of the room, so I got a homecooked meal...
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Thanks so much for the great review. The staff read your comments this morning and they were so pleased to hear that you were “impressed”. From all of us at the Homewood Suites COS Airport thank you so much for the wonderful compliments. We hope you return soon.
Kind regards,
Jenna Dukehart
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I enjoyed staying at this Homewood Suites. The room was clean and spacious, the front desk people were very nice and helpful (even giving us Diamond members some "Duck Bucks" to spend in the Suite Shop), the evening reception was great, and the workout area was adequate for what I needed. I even checked in super-early, and the receptionist was...
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I read your wonderful comments to the team and they are very appreciative. I agree that our staff is exceedingly friendly and that the suites are clean and spacious. Thanks again for taking the time to let others know of your great stay at the Homewood Suites COS Airport. We hope you return soon.
Kind regards,
Virginia Dukehart
Director of...
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This property is close to the airport as well as the AFB, so if you have to be on the south end of the Springs, this is a decent location. First choice, the Hilton Garden Inn was booked, so we chose here for this last-minute trip. There is nothing at all within walking distance of this property--no shops or restaurants....
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Thank you so much for taking time to write this review. We appreciate your feedback and will be reviewing the concerns you expressed.
Again thanks for the comments.
Kind regards,
Jenna Dukehart
Director of Sales
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Like other Homewoods that I've stayed at, there is a complimentary breakfast each day, and a complimentary dinner Monday through Thursdays. The breakfasts aren't just hardboiled eggs and danish or bagels set out to take on the way to your daily activities (although they're available). It was usually eggs (scrambled, omeltets, etc), bacon/sausage, biscuits and gravy. Fresh fruit, yogurt, toast,...
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Thanks so much for writing such an informative review. I am so glad to hear the staff was accommodating and friendly. I agree our suite keepers are first rate! In regards to the maintenance issues, I will make sure that maintenance requests are logged and followed –up and that a note is left in the suite informing the guest the...
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I've stayed at this hotel for business several times over the past 3 years and have never been disappointed. The staff is courteous and the manager Debbie has always been more than helpful. The rooms are clean and the hotel amenities have always been great. It's close but not too close to the airport and the newer part of Colorado...
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Reviewed April 5, 2012
Thanks so much for the wonderful review of the Homewood Suites Colorado Springs Airport. I’m glad to hear our staff was courteous. I am especially appreciative for your recommendation of our hotel to other guests coming to Colorado Springs.
Kind regards,
Jenna Dukehart
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I brought my wife, girlfriend at the time (October 2007), to The Springs in order to show her where I was from and what real mountains looked like. We found this hotel to be quite hospitable, clean, and cozy. We had a suite with an immaculate kitchenette in it. The bed was equisite and the pillows made it hard to...
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Thanks so much for letting us know about your stay at the Homewood Suites Colorado Springs Airport. I am so glad to hear the kitchen was immaculate and the rest of the hotel was clean and cozy. I agree with you, Debbie is the best! I look forward to your return visit and especially to meet your son.
Kind regards,...
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The service at this hotel is outstanding. The staff makes every effort to ensure every customer is treated like "family". Evening meals (M-TH) and daily breakfast are provided, as well as warm cookies each evening. Closest hotel to the airport, and right on the major thoroughfare to shopping and restaraunts. Also very close to Fort Carson and Peterson AFB for...
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Thank you so much for taking time to review the Homewood Suites COS Airport. I want also to thank you for the wonderful compliments regarding our staff and the service they provide. I'm also glad to hear that all of us made you feel right at home. I appreciate having you as a guest and sincerely hope you will return....
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I booked a reservation on Hilton.com and stayed at the Colorado Springs Hotel for the one night that I booked. However, after 6 days of not posting the points to my HHonors Account, I called the hotel. I was transferred to the GM and explained my issue. I was amazed that the General Manager already knew my name (if she...
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