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Residence Inn Colorado Springs North/Air Force Academy

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9805 Federal Drive, Colorado Springs, CO 80921
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1 room 1 adult
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Residence Inn Colorado Springs North\/Air Force Academy
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206 Reviews from our TripAdvisor Community

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Colorado
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I routinely stay at this hotel because of the location and people, last night they went out of their way for all of their guests. There was a major snow storm/blizzard and the roads were nearly impassable. They usually have snacks on Monday nights but last night they had a full blown taco bar and wine and beer - all... More 

Helpful?
Thank coloradoheeler
Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed December 31, 2015

My girlfriend and I stayed at this Hotel for a 'mini' vacation during the Xmas season. Must say that since I booked through Priceline that I figured I would get a substandard room or that the hotel was just going to be substandard. Quite the opposite. Extremely helpful employees, great room with a fully equipped kitchenette, comfy bed, big bath... More 

Helpful?
Thank Buchroeder
Bonita Springs, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 11, 2015

I stayed at this hotel four months while in Colorado Springs on business. It was four months of hell. I would have stayed elsewhere but it was the only vendor-approved hotel on my client’s list. The key card readers for the back and side entry as well laundry door do not work. Despite complaining countless times, nothing was ever done... More 

Helpful?
Thank htilsen
Gene A, General Manager at Residence Inn Colorado Springs North/Air Force Academy, responded to this review

Dear Htilsen, Thank you for taking the time to share your views on Tripadvisor. We value all feedback in our effort to continue improving our guest experience. I am truly sorry that your experience was marred by the issues that you have noted. As you know, we attempted to address your concerns each time you spoke with a staff member... More 

Trinidad, Colorado
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 5, 2015

Hotel is located in quiet area just north of the Springs. We found it very convenient vs being in a busy area. The rooms are big with comfortable beds. We also found the staff to be very helpful, happy, and friendly. They seemed to enjoy their jobs. If you want to order in, Extreme Pizza has some fun selections and... More 

Helpful?
Thank Luv2Jeep777777
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 24, 2015 via mobile

My family and I stayed here for one night en route to the Denver airport. We've stayed at various Marriott brand hotels and we have almost always had positive experiences. Thus, we had high expectations based on Trip Advisor reviews of this property. Positives - front desk was very friendly; property was a convenient location for traveling; and decent price.... More 

Helpful?
Thank scottrgiven
Gene A, General Manager at Residence Inn Colorado Springs North/Air Force Academy, responded to this review

Dear Scottgriven, Thank you for taking the time to complete a review of our property as well as the kind words about our Front Desk staff. Unfortunately, it sounds like your experience fell well short of yours and our expectations, and for that I am truly sorry. As you mentioned, we are reviewed in a very positive manner on Tripadvisor,... More 

Nashville, Tennessee
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 16, 2015

Great room, it was clean, comfortable, and very welcoming. Staff was super friendly, very helpful getting us checked in and upstairs. I was impressed with the breakfast, it was was really great for a hotel. Odd location, felt like we were in a parking lot, but great inside.

Helpful?
Thank BWGpharmd
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 8, 2015

I have stayed at over 300 different Marriott properties and am a life time platinum member with over 2 million points. This is the absolute worst hotel I have ever stayed at including non-Marriott hotels I was forced to stay in. When I checked in with my 2 sons they gave us a substandard room which smelled of cigarettes and... More 

Helpful?
Thank David W
Gene A, General Manager at Residence Inn Colorado Springs North/Air Force Academy, responded to this review

Dear David W., Thank you for sharing your feedback with us again. As expressed in our past communications with you, we truly regret the experience that you had. A huge part of the experience in a hotel is sleep, and we take our guests ability to rest seriously. Out of respect to all guests in our establishment, we strictly enforce... More 

Montgomery Village
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 1, 2015

Comfortable, clean and convenient. Located close to I-25 and the north gate of the Air Force Academy. Close to restaurants and movies. Friendly front desk staff; they were able to provide recommendations for restaurants and maps for local attractions. Easy parking. Would definitely stay at this property again.

Helpful?
Thank Patrick3734
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 28, 2015

Stayed here in June for the USAFA In Processing. Extremely convenient to USAFA Good parking Friendly staff Good food Kids had fun at the pool Got to meet lots of other USAFA families. I would stay there again.

Helpful?
Thank DavidVonZ
Colorado
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed September 28, 2015

This hotel has pretty good reviews HOWEVER, I wasn't that impressed - good thing it was one night only. The carpet in the room had multiple stains. The bathroom had wallpaper peeling off and the shower had some weird what looked like water damage on the shower walls. And there was stray hairs in the bathroom. I frequently stay at... More 

Helpful?
Thank SmartShopper52
Gene A, General Manager at Residence Inn Colorado Springs North/Air Force Academy, responded to this review

Dear SmartShopper52, Thank you for taking the time to write a review of our property. I am truly sorry that your stay with us didn't meet your expectations. Feedback like this is uncommon for us, but is taken very seriously. I have discussed the concerns you raised with our staff to ensure these were isolated issues. Once again, please accept... More 

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