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Hilton Garden Inn Colorado Springs

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1810 Briargate Parkway, Colorado Springs, CO 80920
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Hilton Garden Inn Colorado Springs
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318 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I travel to the springs for quick getaways from home. This is the only hotel we've ever used. The beds are comfy-ask for a cotton pillow as the down are too soft for my neck. The last time I made a reservation the staff was super friendly and put us on a floor that wasn't occupied by... More 

Was this review helpful? Yes
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you so much for posting your review! We truly appreciate your continued loyalty to us and we certainly wish you a very Happy Anniversary! More 

Rutherford, New Jersey
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Having stayed here twice in the past two years for 2 weeks each time, I have found the Hilton garden Inn to be overall a good place to pick. When they are not painting or renovating, the hotel is very clean and the staff very friendly and helpful. However they do not have a free breakfast, only a very nice... More 

Was this review helpful? Yes
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for posting your review! Yes, I am so sorry the pool was closed. It was due to a pipe burst that could not be repaired by our maintenance team and we had to call in a contractor. Something so guest impacting to go down and there is never a good time for that. We do have our sister... More 

Rifle, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We were in town for a wedding. The rooms and service were excellent. Easy access from I-25 and very visible from I-25. Would recommend to anyone as a place to stay and is convenient and accessible. The breakfast was good and prepared in short time if anyone is short on time.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

We are so pleased you enjoyed your stay with us for the wedding! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Poor customer service!! I requested a room with a view when I made my reservations. Instead I got a view of one of the hotels pillars. I was also put in a handicap room. I asked the check in clerk if it would be possible to change during my week long stay. He told me that it would not be... More 

Review collected in partnership with Hilton Garden Inn

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SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you so much for posting your review. I am so sorry we could not accommodate your request for a mountain view during this stay. We do try to accommodate as many special requests as we can based upon occupancy and availability. Unfortunately, mountain view is the most frequently requested preference and we can't always meet those requests when the... More 

Houston, Texas
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there for our nephew's wedding and we were very pleased with the service. It is near the interstate and has lots of restaurants and shops across the street. Our room offered a beautiful view of Pikes Peak. Our stay included a buffet hot breakfast that was good.

Was this review helpful? Yes
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you so much for posting the review to Trip Advisor! We loved having the wedding group here with us! We certainly hope to have you as our guests again. More 

Washington state, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Third stay at Hilton, Colorado Springs. Will stay there in future. Near stores and Interstate. Breakfast was good and cost a value. Staff friendly. Rental cars not to far away by cab. One can take a private van from airport (DIA) to hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for posting your review! We appreciate your loyalty to the hotel and we look forward to having you with us again! More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed May 28, 2015

The property is very well maintained and has a warm inviting atmosphere. ALL of the employees were so polite and courteous. Everyone seemed to make it their mission to make me comfortable and to make sure I had everything I needed. Truly a great place to stay when visiting the area.

Was this review helpful? Yes
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for the review! We are so happy you had a relaxing time with us and we hope you will stay with us again when you return to Colorado Springs. More 

Colorado Springs, Colorado
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

I was very dismayed by my recent stay at this hotel in north Colorado Springs by the Briargate shopping center. It was dirty, dark and in need of a renovation. The staff wasn't friendly and seemed unhappy to be there. I would not stay there again. The Hilton Garden Inn by the airport is the best bet!

Was this review helpful? Yes 2
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

I am so sorry you didn't enjoy your stay with us and I will be happy to share your feedback with the team. That is certainly not the impression we want our guests to have while with us. We are pleased to announce that we are beginning a full renovation in the fall. We couldn't be more excited for a... More 

Holden, ME, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 25, 2015

As a HHonors member, I have stayed as several Hilton Hotels. The Colorado Springs location exceeds expectations. The service was great, the staff very friendly, the room was clean and the food excellent. I would highly recommend this location.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you so much for posting your review! I am so pleased you enjoyed your stay with us and will happily share your feedback with our team. We hope to have you as our guest again. More 

Half Moon Bay, California, United States
Level Contributor
125 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 24, 2015

This is exactly what you'd expect, nothing more and nothing less, but they earn a 4 as you know what you're getting for the money. They do have a great view from the parking lot of the mountain range, it is close by the freeway for quick on and off, afterall you're probably not building your vacation around staying at... More 

Was this review helpful? Yes 2
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for posting your review to Trip Advisor. We hope the wedding went well and that a good time was had by all. For the ice machine, we actually just received a bid Friday to replace it as it has been determined it can't be repaired. we will be submitting that bid to the ownership. If you ever need... More 

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