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BEST WESTERN PLUS Castle Rock

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595 Genoa Way, Castle Rock, CO 80109 (Formerly BEST WESTERN Inn & Suites of Castle Rock)
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BEST WESTERN PLUS Castle Rock
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340 Reviews from our TripAdvisor Community

Traveler rating
    263
    61
    14
    0
    2
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139
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Greeley, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We made reservations as part of a wedding group. Even though we arrived early the staff made every effort to get us our room ready so we could change. Our suite was clean and comfortable. The breakfast buffet included items such as omelettes and items were readily available the whole time. The shining star at this location is their friendly... More 

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you for you 5 star review! We are happy to hear that you enjoyed all that our facility has to offer including the delicious omelettes at breakfast! Thank you for your kind words about our staff being "the shining star." We hope to see you again soon when you're in the Castle Rock area! Mallory Sortore Sales Manager BEST... More 

Temple, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel was clean, room and bed were comfortable. The staff where friendly and helpful. They had great coffee and a good selection of breakfast items. It is at a good location by the freeway. The prices are good for what you are getting.

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Michael for your 5 star review! Glad to hear that you enjoyed the breakfast options, location and our very attentive staff. Congratulations to your cousin! We hope to see you again when you're in the Castle Rock area! Mallory Sortore Sales Manager BEST WESTERN PLUS Castle Rock More 

Rchmond, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel, Recently updated and in great condition. Staff was some of the best , very helpful and attentive. Excellent location with many restaurants nearby. Breakfast was about the best I've experienced at BW

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you James L. for your 5 star review!! We appreciate all the kind words, especially the ones about our staff. Here at the Best Western we strive to give the best overall experience and make it feel like a home away from home. I'm glad to hear that we achieved that during your stay! We hope to see you... More 

Lecompton, Kansas
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel staff was friendly as soon as we walked in the door for our stay. The room was excellent and very clean. Breakfast options were fantastic. Carl, was espically helpful upon check out and assisting us with setting up Best Western Rewards card. We will definately be back at this hotel soon.

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Michele for your great review! We are pleased to hear that you were impressed with our facilities and to hear that you will be back again! Thank you for your kind words about Carl at the front desk! It means that we made a great impression when guests remember names after leaving. We hope to see you with... More 

Vail, AZ
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very clean, comfortable and I felt very safe. The Staff is thoughtful, professional, polite and helpful. I travel with my cocker spaniel and she was even made to feel welcome. I will stay here again as I travel to the Midwest from Arizona to visit family often.

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Thomas for your great review! I'm happy to hear that you had such a great experience staying with us during your travels! We strive to make our hotel feel like a home away from home; it sounds as though we accomplished that with making you feel secure and safe! We hope to see you and your cocker spaniel... More 

Sierra Vista, AZ, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel is very comfortable. Everything was very clean. The laundry facilities was clean and close to our room. Breakfast was very good. The location was a little hard to get to but that was because of construction. We would definitely stay at this hotel again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Susan for your great review of your stay here with us at the Best Western Plus in Castle Rock. I'm happy to hear that you were impressed with laundry services and breakfast selections that we offer. Yes, during the construction phase of new builds around us, the traffic at times can be chaotic and frustrating. I hope that... More 

Dallas, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

I just love this hotel. First time I went, was to take a nap and I have a dog so not every hotel will take a dog. They were so sweet to my dog. She loves it too. They have TV dinners so you don't have to leave your dog in the room, which would scare mine.

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Fancitoo for taking the time to leave us such a wonderful review! We are honored to be your "favorite hotel" and we are happy to accommodate you and your dog whenever you are in the Castle Rock area! Mallory Sortore Sales Manager BEST WESTERN PLUS Castle Rock More 

london
Top Contributor
89 reviews 89 reviews
37 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on our way to Colorado Springs and were very impressed . The check in staff were wonderful, very polite and friendly.The room was spacious and clean,the hotel was well situated near a restaurant.My only complaint was that there was no where to sit outside and the weather was lovely.

Was this review helpful? Yes
Andrew B, Manager at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you for staying with us. I am glad you enjoyed your stay with us. I will look into seeing if we can get more seating space for the outdoors. Once again thank you for staying with us and the next time you are in Castle Rock I hope you will stay with us again. Andrew Bosley Operations Manager Best... More 

Humble, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We always stay at Best Westerns and this one is rated as a "Best Western PLUS" I don't think it deserves that level. We paid more for these nights than any others on our 12 day trip and the facilities and room were not a bit better. The breakfast was not good. The eggs were dry and I thought perhaps... More 

Was this review helpful? Yes 1
Andrew B, Manager at BEST WESTERN PLUS Castle Rock, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Brisbane, Australia
Top Contributor
62 reviews 62 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed one night while traveling through and didn't want the expense of Denver. This place is exceptional. The staff at check-in were lighting fast and very friendly, the room was spacious, very clean and comfortable, and the overall feel of the place is one that you'd expect from a higher priced hotel. I was impressed that the pool and spa... More 

Was this review helpful? Yes 1
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Paul80A for taking time out of your day to leave us such a great review! We pride ourselves on our exceptional staff and it is great to be recognized! We strive to make this a home away from home! I'm happy to hear that you took advantage of the discounts at our local businesses as well! We hope... More 

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