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BEST WESTERN PLUS Castle Rock

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595 Genoa Way, Castle Rock, CO 80109 (Formerly BEST WESTERN Inn & Suites of Castle Rock)
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BEST WESTERN PLUS Castle Rock
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357 Reviews from our TripAdvisor Community

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Traveler rating
    275
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    15
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    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Chicago, Illinois, USA
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Great hotel! The rooms were really nice and very, very clean. The staff was extremely friendly and very helpful. There were fresh baked cookies in the evening and a great breakfast in the morning. I would definitely stay there again if I'm in the area.

Was this review helpful? Yes
United States
5 of 5 stars Reviewed 2 days ago NEW

Very good hotel, all aspects exceeded my expectations, this is one of the best examples of how a hotel should be operated I have ever experienced. As a frequent traveler I am very critical and this property meets my most critical expectations.

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Doug R for the wonderful 5 star review! We strive to meet and beat every guest's expectations and I am glad that we exceeded yours. It's great to hear that with you being a frequent traveler that you thought our hotel was great! We appreciate the review! We hope to see you again when you're in the Castle... More 

Mayfield, Kentucky
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great property. It is clean and the rooms are roomy too. Staff is great! The only issue I have here is the Wifi. I am a business traveler and need a good signal for business at night. I stayed in room 200 and it was incredibly slow. This may just be a dead spot but it's a... More 

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Hal M for your review! We thank you for your feedback when in comes to our WiFi. Usually the signal is strong and we do not get any complaints, but it seems that the day of your stay we were having some issues. Our management staff is more than happy to take a look at the issue for... More 

Albuquerque, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Service of staff very cordial and room well laid out and very sanitary. I wanted tea bags and front desk sent them up immediately. Bathroom had plenty of space and towels were high quality. Shower had excellent with massage capabilities. Parking lot had plenty of convenient spaces and elevator was not far away.

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Virginia G for the wonderful 5 star review! We're happy that our staff took wonderful care of you and that you were impressed by our amenities! We hope to see you again when you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock More 

Erie, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were in town for a wedding - rates were great, room was very clean and nice decor, staff was friendly! We didn't have time to use the pool or fitness room, but both looked fantastic. Breakfast was lovely, though seating area a bit crowded and loud (though we went at probably the busiest time of the morning).

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Paul and Jennifer H for the 5 star review! We're glad to hear you enjoyed your stay while with us for the wedding weekend! Thank you for your kind words about our staff and amenities that we offer. Breakfast does indeed get busy since it is so popular! We hope to see you again next time you're in... More 

Level Contributor
14 reviews
5 of 5 stars Reviewed 1 week ago

Hotel was great, average breakfast great location to denver. The room was good but only issue was with shower head not working as its supposed to only one setting not a big deal. Suggest this hotel.Nice pool.

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you srikanth b for your 5 star review! We appreciate all the kind words and the feedback. I apologize that we were not able to accommodate you in a room away from the highway noise. I'm glad that you enjoyed some of our amenities, including the pool. Next time you are in the Castle Rock area, give us a... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best Best Western Pluses we've stayed in. Tremendously friendly and courteous staff. Nice sized rooms. Comfortable beds. Extremely clean and fresh smelling room. Great location. No smokers gathering outside the entrance. Good breakfast. Will stay here anytime I am in the area.

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Brian G for your wonderful 5 star review! We appreciate all of the feedback and the great comments about our hotel! We're glad to hear that you will be staying with us anytime you are in the area! We look forward to seeing you again and thank you for your loyalty! Mallory Sortore Sales Manager BEST WESTERN PLUS... More 

Estes Park, Co
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Pleasantly surprised to find a room on short notice, the reservationist was very polite and probably the happiest sounding employee I have ever talked to. The room was VERY clean (I worked 4 years as a housekeeper, so I check thoroughly when ever we stay someplace). The kids loved the pool and hot tub, which were both busy, but not... More 

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you KSep86 for your review! We appreciate the feedback from your stay here with us! We apologize for the loud guests in the hallway during your stay. I'm happy to hear that the room was clean and that your children enjoyed the amenities that we have to offer. We hope that you had a wonderful time at the Renaissance... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Ground floor room was too near the lobby. I was awoken several times during my stay by conversation at odd hours - 1:30 to 3:00 a.m. Mattress on my king-sized bed was way too soft - not enough support for this old back. Room cleanliness left something to be desired. I put a pair of slacks on top of the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Douglas H for you review. We apologize that we did not create the complete experience for you during your stay. Our staff should not be allowing loud conversations to be going on during those hours and I'm sorry that it kept you up. We strive to have impeccable cleanliness at our hotel and I'm sorry to hear that... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This location takes pets and we just kind of ended up here, and ended up pleasantly surprised. We arrived kind of late with no reservation, and needed a room that we could spend our points on. The kind and professional ladies at the front desk said that they had such a room, but I had to log on the BW... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Thomas R for you 5 star review! We appreciate all of the feedback you gave us! We're glad to hear that Chris shined during your difficult time with the clogged sink. I'm glad that we were able to get that fixed for you promptly the next day. We look forward to seeing you again when you're in the... More 

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