We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Suites Castle Rock

Certificate of Excellence
2.5 of 5
Hotel website
Hotel deals
4755 Castleton Way, Castle Rock, CO 80109
Special Offer
Choice Privileges Points
Comfort Suites Castle Rock
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #5 of 7 Hotels in Castle Rock
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
travelsbyrail Prescott, Arizona
Add Photo Write a Review

106 Reviews from our TripAdvisor Community

Traveler rating
    35
    39
    15
    9
    8
See reviews for
44
20
6
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (106)
  • Mar-May only
    (29)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (17)
All months
Prescott, Arizona
Top Contributor
276 reviews 276 reviews
71 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Could have got an excellent rating except we have considerable problems with the internet - call the 800 number but they were for no use. Nice sleep - very quiet room. Typical Comfort Inn breakfast - good selection of fresh fruit.

Was this review helpful? Yes
Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This place is absolutely terrible. Customer service was non existent, and if there was a front desk associate that actually was behind the desk, they were crude, rude and disrespectful. And when I finally got to talk to someone in charge, his name was Scott, and he was not of any service to me at all. Basically left me to... More 

Was this review helpful? Yes 1
Castle Rock, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 26, 2015

The front desk were no help at all. They said they had a handicaped accessible room available and booked it. When I got there, they said that they had to give it away for some rediculous reason. I had asked to refund us and cancel but they said that was impossible and that we would still be charged. Then, while... More 

Was this review helpful? Yes 3
ComfortCastleRock, General Manager at Comfort Suites Castle Rock, responded to this review

Dear Stevie J. First of all, thank you for staying with us. I do appreciate you taking the time to provide us with some feedback about your experience at the Comfort Suites, Castle Rock. I take all of my guest’s reviews very seriously even though I don't get a chance to respond to them all. I must say though, I... More 

Phoenix, Arizona
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 21, 2015

The hotel was clean and the rooms were nice and updated, BUT the front desk staff has NO customer service skills and flat rude we stayed 4 nights 2 rooms and everyone of the front desk staff was rude. We arrived to Colorado earlier than expected so I called the hotel to ask if we could possibly check in early... More 

Was this review helpful? Yes 3
Grandy, North Carolina
2 reviews
5 of 5 stars Reviewed April 15, 2015

My family and I went to Castle Rock Co on a vacation from North Carolina. We stayed at the hotel for a week. I am always worried when booking a hotel and not knowing anything about the area. I checked the reviews and choose the Comfort Suites. Once we got there the lady that checked us in was great. She... More 

Was this review helpful? Yes
Fountain, Colorado
2 reviews
4 of 5 stars Reviewed March 21, 2015

The room was comfortable, some light came under the door and you could hear people in the hallway. No guide for the TV so didn't watch it but the need was very comfortable. I am allergic to chlorine and thought that would be a problem since I was next to the pool but I couldn't smell it from my room.... More 

Was this review helpful? Yes
Ontario
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 8, 2015

Nice place. It was easy to get to from interstate. The room was large, clean and nice couch for watching TV. We had pets and the staff were great. They just had a weekend of crazy renters with kids and pets. They looked tired. There were some residents whom said the staff were great and tried to control the loud... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 7, 2015

We spent 3 day here and the room was nice and clean. The food for breakfast was average but met the need. The pool area and hot tub need some attention but the kids had some fun. It would have been good to know when we checked in that the gym across the street was accessible to persons staying at... More 

Was this review helpful? Yes 1
Tucson, Arizona
Top Contributor
50 reviews 50 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 5, 2015

We picked this hotel because of its location to our need. First, the downsides: The greeting clerk was only half helpful. The room key wouldn't work. Then when we entered we could clearly see that the housekeeping never cleaned the headboard. Guests before us apparently sat in the bed with their head against the headboard leaving hair oil marks. When... More 

Was this review helpful? Yes
Texarkana, Arkansas
Top Contributor
70 reviews 70 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

Really nice hotel, great location! Really close to shopping and restaurants. The beds were really comfortable and the hotel was quiet. I was happy with the workout room as well. The hotel could use a deep cleaning and some updating. I didn't interact much with the staff, but everyone seemed pleasant. Wish I could have tried out the indoor pool... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

24 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Bathroom (2)
Viewed
Room/suite (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (10)
Viewed
Dining (2)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay