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Comfort Suites Castle Rock

Certificate of Excellence
2.5 of 5
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4755 Castleton Way, Castle Rock, CO 80109
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Comfort Suites Castle Rock
Best prices for: 1 room 1 guest
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Ranked #5 of 7 Hotels in Castle Rock
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
beachbuminbrigantine Hatboro, Pennsylvania
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hatboro, Pennsylvania
Top Contributor
62 reviews 62 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Our ext family stayed here after arriving very late into the Denver Airport. About 55 min from airport. The hotel was sold out we had reservations desk clerk went out of his way to make sure we were comfortable. All the staff were very friendly and helpful.

Was this review helpful? Yes 1
McKinney, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We stayed @ Castle Rock Hampton Inn in June 2014, Castle Rock Comfort Suites in June 2015. Across street from each other. Room "ok", nothing fancy. It was clean. Internet abysmal, OOKLA rated it @ 0.06 Mb/sec. That is dial-up speed and unacceptable for "high-speed wifi internet". Wired internet didn't work at all in the room. We used cellphone tethering... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this property for 5 nights and it was a fantastic stay. I enjoyed how close it was to everything, and there was plenty of things to see and do around that area by the hotel. They have direct tv, which I've never seen before, and it was a nice bonus. If my boyfriend and I decide to... More 

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Prescott, Arizona
Top Contributor
279 reviews 279 reviews
71 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Could have got an excellent rating except we have considerable problems with the internet - call the 800 number but they were for no use. Nice sleep - very quiet room. Typical Comfort Inn breakfast - good selection of fresh fruit.

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Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 9, 2015

This place is absolutely terrible. Customer service was non existent, and if there was a front desk associate that actually was behind the desk, they were crude, rude and disrespectful. And when I finally got to talk to someone in charge, his name was Scott, and he was not of any service to me at all. Basically left me to... More 

Was this review helpful? Yes 1
Castle Rock, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 26, 2015

The front desk were no help at all. They said they had a handicaped accessible room available and booked it. When I got there, they said that they had to give it away for some rediculous reason. I had asked to refund us and cancel but they said that was impossible and that we would still be charged. Then, while... More 

Was this review helpful? Yes 3
ComfortCastleRock, General Manager at Comfort Suites Castle Rock, responded to this review

Dear Stevie J. First of all, thank you for staying with us. I do appreciate you taking the time to provide us with some feedback about your experience at the Comfort Suites, Castle Rock. I take all of my guest’s reviews very seriously even though I don't get a chance to respond to them all. I must say though, I... More 

Phoenix, Arizona
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 21, 2015

The hotel was clean and the rooms were nice and updated, BUT the front desk staff has NO customer service skills and flat rude we stayed 4 nights 2 rooms and everyone of the front desk staff was rude. We arrived to Colorado earlier than expected so I called the hotel to ask if we could possibly check in early... More 

Was this review helpful? Yes 3
Grandy, North Carolina
2 reviews
5 of 5 stars Reviewed April 15, 2015

My family and I went to Castle Rock Co on a vacation from North Carolina. We stayed at the hotel for a week. I am always worried when booking a hotel and not knowing anything about the area. I checked the reviews and choose the Comfort Suites. Once we got there the lady that checked us in was great. She... More 

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Fountain, Colorado
2 reviews
4 of 5 stars Reviewed March 21, 2015

The room was comfortable, some light came under the door and you could hear people in the hallway. No guide for the TV so didn't watch it but the need was very comfortable. I am allergic to chlorine and thought that would be a problem since I was next to the pool but I couldn't smell it from my room.... More 

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Ontario
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 8, 2015

Nice place. It was easy to get to from interstate. The room was large, clean and nice couch for watching TV. We had pets and the staff were great. They just had a weekend of crazy renters with kids and pets. They looked tired. There were some residents whom said the staff were great and tried to control the loud... More 

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