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Comfort Suites Castle Rock

Certificate of Excellence
2.5 of 5
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4755 Castleton Way, Castle Rock, CO 80109
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Comfort Suites Castle Rock
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Ranked #5 of 7 Hotels in Castle Rock
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
C A Denver, Colorado
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111 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Horrible Horrible!!!!! Had blood and urine on sheet! Staff was very unprofessional we listened to the night shift ladies curse and complain about visitors, not having enough sheets to change out bedding and general manager Scott for over 5 minutes before we had to yell back in the room to them for help! Washer broke down and never once did... More 

Was this review helpful? Yes 2
ComfortCastleRock, General Manager at Comfort Suites Castle Rock, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. First of all, I understand that you heard a couple of my employees venting, if you will. Well, no matter what business it is, employees do that. Of course it... More 

Denver, Colorado
3 of 5 stars Reviewed 3 weeks ago

My boyfriend and I stayed at this hotel for 5 nights. The room was alright for the rate that we paid but I would not pay full price. Our room was pretty clean but there was mold on the bottom of our shower curtain, stains on the towels and a booger on our TV stand! Internet didn't work whatsoever so... More 

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Hatboro, Pennsylvania
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Our ext family stayed here after arriving very late into the Denver Airport. About 55 min from airport. The hotel was sold out we had reservations desk clerk went out of his way to make sure we were comfortable. All the staff were very friendly and helpful.

Was this review helpful? Yes 1
McKinney, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 10, 2015

We stayed @ Castle Rock Hampton Inn in June 2014, Castle Rock Comfort Suites in June 2015. Across street from each other. Room "ok", nothing fancy. It was clean. Internet abysmal, OOKLA rated it @ 0.06 Mb/sec. That is dial-up speed and unacceptable for "high-speed wifi internet". Wired internet didn't work at all in the room. We used cellphone tethering... More 

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1 review
5 of 5 stars Reviewed June 6, 2015 via mobile

I stayed at this property for 5 nights and it was a fantastic stay. I enjoyed how close it was to everything, and there was plenty of things to see and do around that area by the hotel. They have direct tv, which I've never seen before, and it was a nice bonus. If my boyfriend and I decide to... More 

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Prescott, Arizona
Level Contributor
276 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed May 30, 2015

Could have got an excellent rating except we have considerable problems with the internet - call the 800 number but they were for no use. Nice sleep - very quiet room. Typical Comfort Inn breakfast - good selection of fresh fruit.

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Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 9, 2015

This place is absolutely terrible. Customer service was non existent, and if there was a front desk associate that actually was behind the desk, they were crude, rude and disrespectful. And when I finally got to talk to someone in charge, his name was Scott, and he was not of any service to me at all. Basically left me to... More 

Was this review helpful? Yes 3
Castle Rock, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 26, 2015

The front desk were no help at all. They said they had a handicaped accessible room available and booked it. When I got there, they said that they had to give it away for some rediculous reason. I had asked to refund us and cancel but they said that was impossible and that we would still be charged. Then, while... More 

Was this review helpful? Yes 3
ComfortCastleRock, General Manager at Comfort Suites Castle Rock, responded to this review

Dear Stevie J. First of all, thank you for staying with us. I do appreciate you taking the time to provide us with some feedback about your experience at the Comfort Suites, Castle Rock. I take all of my guest’s reviews very seriously even though I don't get a chance to respond to them all. I must say though, I... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 21, 2015

The hotel was clean and the rooms were nice and updated, BUT the front desk staff has NO customer service skills and flat rude we stayed 4 nights 2 rooms and everyone of the front desk staff was rude. We arrived to Colorado earlier than expected so I called the hotel to ask if we could possibly check in early... More 

Was this review helpful? Yes 3
Grandy, North Carolina
2 reviews
5 of 5 stars Reviewed April 15, 2015

My family and I went to Castle Rock Co on a vacation from North Carolina. We stayed at the hotel for a week. I am always worried when booking a hotel and not knowing anything about the area. I checked the reviews and choose the Comfort Suites. Once we got there the lady that checked us in was great. She... More 

Was this review helpful? Yes
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