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Boulder Marriott

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2660 Canyon Boulevard, Boulder, CO 80302
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Boulder Marriott
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Boulder Marriott
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297 reviews from our community

Traveler rating
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    42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Bend, Indiana
1 review
1 of 5 stars Reviewed 3 days ago NEW

I cancelled a 3-day stay at the Boulder Marriott but the desk 'lost' the cancellation. Had to pay for a room I never saw. Marriott customer service people grew increasingly rude as I persisted in my quest for a refund, accused me of depriving them of profits! Distasteful, and expensive, experience.

Was this review helpful? Yes
Roxanne G, Front Office Manager at Boulder Marriott, responded to this review

Dear Guest, First I would like to thank you for taking the time to review our hotel. I am sorry to hear that your experience was not to your standards. If you would like to contact me directly via email christiane.lampe@marriottboulder.com or via phone 303-440-8877. I will be happy to speak with you about your recent experience. Please do not... More 

Los Angeles
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect property for CU Families! Close to campus, walking distance to shopping & restaurants. Top notch service from Front Desk staff, especially Chandler & Matthew!! Every request was handled quickly with a warm and friendly attitude. I am a huge FAN of the 5th floor concierge lounge so was disappointed this is moving downstairs. Still, the concierge floor rooms are... More 

Was this review helpful? Yes
Dustin K, General Manager at Boulder Marriott, responded to this review

Good afternoon! Thank you so much for taking the time to fill out a survey regarding your stay with us over Graduation weekend! We are delighted that you enjoyed the stay and hope to see you again here soon! Glad that you enjoyed our new lobby! Yours in Hospitality, Dustin Kovats General Manager More 

York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 6, 2015

This was, as mentioned, massively underwhelming - there was no effort to make the obvious refurbishments fit around the guests, there was no acknowledgement in the pricing structure that this hotel was basically not fit for purpose and contained few of the advertised features (a few days later we stayed at the Four Seasons in Denver for not a great... More 

Was this review helpful? Yes 1
Roxanne G, Front Office Manager at Boulder Marriott, responded to this review

Dear Guest, Thank you for sharing your experience at the Boulder Marriott. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

Greencastle, Indiana
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 28, 2015

I booked three nights with my two children. We woke up at 1:00 AM on the first night to the strong smell of smoke in the room. I checked around and couldn't find the source. It smelled like marijuana or cigarette smoke so I wondered whether I was in a smoking room, though I found it odd that the smell... More 

Was this review helpful? Yes 2
BoulderMarriott, General Manager at Boulder Marriott, responded to this review

Mr. Seaman, Please allow me to apologize for the frustrations you encountered during your stay. Thank you for taking the time to share your experience and allow us to respond. I can be reached directly at the number below; I look forward to speaking with you. Sincerely, Chad General Manager (303)448-6629 More 

Southampton, UK
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 5, 2015

The general manager was nowhere to be seen or to be found when I wished to make my feelings about the hotel known. Despite filling in a comment card whilst still in the hotel he failed to contact me. I paid rack rate yet was not warned the hotel was under major refurbishment. The room where food was served was... More 

Was this review helpful? Yes 2
Roxanne G, Manager at Boulder Marriott, responded to this review

Thanks for your valuable feedback. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Boulder Marriott and we hope you choose to stay with us again whenever your travel needs bring you back to Boulder. - Boulder Marriott Management- More 

Guildford, United Kingdom
Top Contributor
109 reviews 109 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed February 27, 2015

I tend to find Marriotts a bit hit or miss and I'm afraid this one was a miss. The location's OK, a couple of miles from the town centre. The immediate surroundings are shops and a few restaurants. The reception was being renovated which didn't help. There were also lots of extra cost items such as parking and wifi (next... More 

Was this review helpful? Yes
Roxanne G, Manager at Boulder Marriott, responded to this review

Thank you for your candid feedback via trip advisor review. We regret that we did not meet your expectations this time. We thank you for your business and loyalty to Marriott and hope we can regain your choice for lodging needs in the future. More 

Boulder, Colorado
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2015

I have never stayed in an USA hotel with better customer service - this staff simply gets it. The professionalism and overall vibe of the staff made such a positive experience for me. I was saddled with the worst flu bug I have had in a long time, and cannot say enough good things about the staff's truly amazing attention... More 

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Roxanne G, Manager at Boulder Marriott, responded to this review

This is a great motivation for entire staff. We are so happy to hear from you this and appreciate your loyalty to Marriott. Sincerely, More 

Madison, Mississippi
Contributor
20 reviews 20 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 11, 2015

This hotel is undergoing a lobby renovation, which will hopefully soon extend to guestrooms. The staff couldn't be friendlier and more helpful and the location is convenient for anyone visiting the CU-Boulder campus. There are lots of good quick-service restaurants nearby and Boulder's great downtown area is just a short Uber-ride away. I'll return to this hotel, but look forward... More 

Was this review helpful? Yes 1
Roxanne G, Front Office Manager at Boulder Marriott, responded to this review

Dear Ben, I am happy to hear you enjoyed your stay with us here in Boulder and that the facilities and service upheld your and our own standards. We are happy about our renovations and will be updating our sleeping rooms at the end of this year. We appreciate your time in sharing your experience with us. Kind Regards Chrissi... More 

Fort Collins, Colorado
1 review
5 of 5 stars Reviewed February 6, 2015

Visiting the Boulder Marriott last weekend was one of the best experiences I have ever had at a Marriott. We arrived late and the bar was already closed. Brandon the Night Audit was very friendly in apologizing for the bar being closed. He offered us complimentary breakfast the next day for the inconvenience. I would recommend anyone to stay at... More 

Was this review helpful? Yes
Roxanne G, Front Office Manager at Boulder Marriott, responded to this review

Hello, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team and to continue to inspire and motivate them to deliver exceptional customer service. I will be sure Brandon hears about... More 

Colorado Springs, Colorado
Top Contributor
114 reviews 114 reviews
28 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed January 16, 2015

This Marriott is in a shopping center, which is not typical for a Marriott property. This made it quite convenient, though, so there were several restaurants and a grocery in the same parking lot. An outdoor mall with more restaurants and good shops were just a block away. Parking is free under the hotel, so you have secure and weather... More 

Was this review helpful? Yes
Roxanne G, Front Office Manager at Boulder Marriott, responded to this review

Great to hear you enjoyed your stay with us. Yes, Boulder and the area has wonderful spots. We sure do enjoy living here. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Boulder Marriott and we hope you choose to stay with us... More 

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