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Lady Luck Casino Hotel Black Hawk

340 Main Street, Black Hawk, CO 80422 (Formerly Isle Hotel - Lady Luck Tower)
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1 room 1 guest
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Lady Luck Casino Hotel Black Hawk
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117 Reviews from our TripAdvisor Community

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Traveler rating
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    46
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (117)
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    (17)
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Denver, Colorado
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed yesterday NEW

I've stayed here a few times (and play here for that matter), but this stay was very, very disappointing. Fan was filthy, to the point that I didn't want to turn it on. The light above the toilet was ripped out, wires hanging. The bathroom was just in general disrepair, as was the room itself (couple little holes in the... More 

Was this review helpful? Yes
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

Room was fine. Clean, good amenities; iron, coffee maker, hair dryer, nice smelling soaps. The let us check in early which was nice. We would definitely stay again. Connected to both Isle and Lady Luck casinos which would be very useful if weather was bad. Monarch right across the street and shuttle stop between garage and Isle entrance.

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Oklahoma
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

The hotel rooms were nice in appearance. The rooms were also clean. The majority of my issues are with the hotel's staff. During check in I was help by a woman who was seasoned at her job. However, she had a tough time locating my reservation. Come to find out the website I booked through changed my last name on... More 

Was this review helpful? Yes
IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate the detailed feedback, Deidra. To start, we'd like to say thank you for choosing to stay with us during your trip to the area. Also, we're glad that your room was clean. However, there are some major concerns here that we want to address. We will forward your review so that the proper departments can take a look.... More 

Fresno, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Small casino town about 30 min from golden Colorado. Dark and drab. no excitement what so ever. No outside lights, very old buildings, no stores, no banks More security than fort knox, oh and don't walk out the front door to have a cigarette with a coke in your hand (in a little plastic cup from the coke machine) security... More 

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IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate your feedback, Robin. We're sorry to hear that you didn't enjoy your trip to Black Hawk, but if you're ever in the area again, we hope you stop by for a visit. The second time around could potentially be much better. We hope you consider it! More 

Travelers are raving about these Black Hawk hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The worst experience I've ever had at a hotel. The bed was hard and we could hear the neighbors flush the toilet all night. The all you can eat buffet at the Isle was not worth the $25 they charge. The food tasted like it sat out for awhile and the salad and fruit were warm. I would rather drive... More 

Was this review helpful? Yes 1
IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate the feedback, Elaine, and we'll work to make sure the issues you experienced are quickly remedied. The quality you described is not typical of our establishment, so we hope you decide to give us another chance to make a better impression, both with the food and room quality. We look forward to having that chance. Thank you for... More 

Arvada, Colorado
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for a night of gambling fun, and we were so surprised by the hotel and our room. The check in staff was absolutely hilarious and fun and the process was very smooth. We rented a King Room and were delighted when we opened the door to a modern, updated, clean room! The bathrooms had been recently updated... More 

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IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate the feedback, Kathleen, and are glad to see that everything went very smoothly for you! Our staff works hard, so it's great to see them get a shout-out here as well. We hope the high quality and customer service brings you back to us again in the near future. We're looking forward to your return! More 

Tuscola, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 29, 2015

Not very pleasant! I was never able to recover my billfold and lost my credit cards, etc. etc which took a lot of my time to half way fix things! I don't think I will spend time there again if and when we go back!

Was this review helpful? Yes 1
IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate the feedback. We're sorry to hear that your billfold was left behind, and we hope you were finally able to recover everything! We hope this situation doesn't discourage you from visiting us again in the future. Thanks for visiting, and we look forward to having you back! More 

Denver, Colorado
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 27, 2015

This hotel is nothing fancy, but was just right for our getaway for our anniversary. We booked through hotels.com and somehow they got us for two nights, though we only stayed and paid for one. The room was a typical hotel room, although a rare treat was having a window that opens (albeit only four inches but fresh air is... More 

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IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate the feedback, Whitney! It sounds like you enjoyed your time with us, and we're glad to hear it. We're glad you liked the updates to some of our rooms, but we are a little concerned with your front desk encounter. We will make sure the situation is addressed appropriately. We want to thank you for staying with us,... More 

Cherryvale, Kansas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2015

A very enjoyable stay. We called last minute to book the room the morning of our stay. When we arrived , we were told a higher price than quoted over the phone , but the desk clerk offered to check with the manager and he adjusted the price to the quote . The room was very nice , and while... More 

Was this review helpful? Yes
IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate the feedback, and are glad that you enjoyed your time with us. It's good to see that our staff was able to get that price down to your quote. We hope that this experience was enough to bring you back to us, and we look forward to hosting you again! More 

Vail, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 19, 2015

The Front Desk staff member Saide or something similar was friendly and very helpful, checked me into a room rather early in the day. Sadly, this interaction would be the high point of my stay at this hotel. Shortly after getting up to my room and showered up, as I was dressing, a maid opens the door and walks in... More 

Was this review helpful? Yes 1
IsleCustomerSupport, General Manager at Lady Luck Casino Hotel Black Hawk, responded to this review

We appreciate the detailed feedback, Justin. We have high standards for customer service, but it seems we didn't meet them during your visit. Your review will be forwarded and addressed shortly so we can avoid situations like this in the future. We appreciate your patience during this time, and we hope you reconsider giving us another chance. Thank you for... More 

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