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BEST WESTERN Palm Garden Inn

Certificate of Excellence
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13659 Beach Boulevard, Westminster, CA 92683-3203
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BEST WESTERN Palm Garden Inn
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BEST WESTERN Palm Garden Inn
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214 reviews from our community

Traveler rating
    75
    85
    32
    18
    4
See reviews for
110
35
10
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (214)
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    (71)
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There are newer reviews for BEST WESTERN Palm Garden Inn
See the most recent reviews
Phoenix, Arizona
1 review
2 of 5 stars Reviewed March 26, 2015

They serve BOILED EGG while most hotel will take an extra effort to cook it to at least scrambled egg. The internet connection was so bad...its better to use your own data connections. Walk in the room barefooted and you'll get you feet dirty.

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

Thank you for taking the time to let us know how we are doing. We do apologize for not exceeding your expectations. The feedback you provided us will be taken into consideration in order to provide any future guest with the utmost service & value. More 

2 reviews
3 of 5 stars Reviewed March 24, 2015

I had difficulty with operating shower. Called front desk and the guy was also not able to operate it. His response was that I am not a plumber. I got late for my appointment. My wife and I have to go out without taking a shower. Later, hotel gave me 10% discount for compensation, which was not proper. I am... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

We apologize for any inconvenience you may have had while staying at our property. We had taken a look at the issue during your stay and our maintenance was able to fix the problem accordingly. I will go ahead and talk to my entire staff to prevent such issues from occurring. We do thank you for your feedback as it... More 

Glendale
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 19, 2015

The bath tub had dirt and hair in it!, the breakfast was not very appetizing. Very loud people stay here and nothing is done about it. The beds are like sleeping on box springs. The hotel staff was nice, that was the best part

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

Thank you for taking the time to complete a follow-up survey. We do apologize for not exceeding your expectations. We will certainly use your constructive feedback to help ensure the satisfaction of our future guest. More 

Lethbridge, Canada
1 review
5 of 5 stars Reviewed March 9, 2015

good location. staff is great. price is good. would stay again. seen the rooms that were updated and would ask for one next time, the older ones are not bad however the updated ones look much nicer and seen they are getting new beds.

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

We would like to thank you for taking the time to complete our follow-up survey. Thank you for also noticing the improvements throughout our property. Throughout the last year we have continuously been under renovation to further our guests' overall experience. Upon your next visit feel free to give us a call and we will do our best to accommodate... More 

San Diego
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed March 9, 2015

One of the best I've been in and the food is really good, friendly staff, and very clean all around. Rooms have tile/ laminated flooring which is nice but footsteps could be heard however guests were quiet by 9PM. Will be back.

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

Thank you for taking the time to complete our follow-up survey. We are glad we have exceeded your expectations and we will also take your recommendations into consideration. We thank you again and hope to see you soon! More 

Evansville, Indiana
2 reviews
2 of 5 stars Reviewed March 6, 2015

Staff was very professional and courteous. I booked two rooms for the four of us for one night and when I checked in, I found out they cancelled one of my rooms in error and gave it to someone else with a name "similar" to mine. There was no other rooms that night. My name as I registered it and... More 

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

I apologize for the experience you had with us and would like to thank you for taking the time to do a survey on us and letting us know how we are doing. We will look further into your reservation and again, we do apologize for any inconveniences. I hope you will provide us with another chance in the future. More 

Hemet, United States
1 review
5 of 5 stars Reviewed March 6, 2015

I have stayed in a 5th wheel trailer until I had an accident pulling it home after a 6 month stay near Anaheim. Will have to stay at Best Western for 3-4 weeks until the repairs are accomplished. I have stayed at BW for two days since the accident. The rooms were very clean and the showers were divine after... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

We thank you for taking the time and completing a follow-up survey. We are glad to meet your expectations and we hope to see you again soon! More 

United States
1 review
5 of 5 stars Reviewed March 5, 2015

Very friendly and helpful staff. They make you feel at home. I would recommend if you are in the area. Easy access to everything that we wanted to go to. We enjoyed our stay at Best Western Palm Garden Inn, in Westminster, California.

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

We would like to thank you for taking the time to complete a follow-up survey. We take pride in providing superior customer care and we thank you for choosing to stay with us. If you are ever in the area again feel free to contact us directly at (714) 373-3200. Again, thank you for your kind words and we hope... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 1, 2015

Make sure you have plenty of money available on your credit card or in cash for a "deposit". I was in a hurry when booking my room and was not informed or prepared for a $100 deposit for one night upon checking in. My fiance was meeting me there at the hotel to give them the $100 but in the... More 

Was this review helpful? Yes 1
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review

Thank you for your constructive review. I would like to apologize for the experience you had with us while at our property. In the past we have had issues regarding damage and/or smoking violations which leave the rooms in a condition that is less than ideal. I am sure that those scenarios mentioned would not be applicable in your case,... More 

San Jose, United States
1 review
5 of 5 stars Reviewed February 23, 2015

Very comfortable to stay and location in convenience within couple minutes from Little Saigon. Maid Service was excellent, they changed bed sheets and towels daily. Very clean. Highly recommended. Hotel staffs are very helpful and friendly

Review collected in partnership with Best Western

Was this review helpful? Yes
goooal12, Front Office Manager at BEST WESTERN Palm Garden Inn, responded to this review

We would like to thank you for taking the time to complete a follow-up survey. We take pride in providing superior customer care and would like to thank you for choosing to stay with us. It was an absolute pleasure to have you stay with us and we are glad we were able to provide you with service that matched... More 

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