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Four Seasons Hotel Westlake Village

Certificate of Excellence
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Two Dole Drive, Westlake Village, CA 91362
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Four Seasons Hotel Westlake Village
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Four Seasons Hotel Westlake Village
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800 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Four Seasons Hotel Westlake Village
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Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2013 via mobile

Decor unusual for Four Seasons in its total disconnection from natural environment . Need a car to get anywhere. Most troubling was consistently poor service in all restaurants, front desk , & pool . Spa service was somewhat better , but not 5-star quality by a long shot. Food at restaurants was good quality.

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Thank you so much for taking the time to share your feedback with us following your recent stay. We value your opinion, and would like the opportunity to gain a better understanding of your experience so that we may improve the service that we provide our guests. I invite you to please contact me directly at the information below should... More 

Southlake, Texas
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

I love this Four Seasons. This hotel is right off the highway and easy to get to driving. It was very welled cared for and it was simply the one of the nicest Four Seasons I've been to ever. The decor was the traditional decor and all the furniture was in excellent shape. The bed was so comfortable and the... More 

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San Francisco, California, United States
Top Contributor
59 reviews 59 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 25, 2013

Loved my stay. It was just one night but it was great. The room is lovely and quiet. Had nice touches like putting the ice in your personal ice bucket at turn down. I had a great dinner in the bar. Had the Ribeye steak, which is not on the menu, but the bartender mentioned it. It was a perfect... More 

Was this review helpful? Yes 1
Boston
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 24, 2013

I was just lucky enough to spend three nights at this hotel and all I can say is WOW! Everything was perfect and I can honestly say...it was the BEST hotel I have ever stayed at and I travel quite a bit as a marriot rewards member. Please note...as a hotel guest, you have full use of the spa facilities.... More 

Was this review helpful? Yes 1
Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Thank you so much for taking the time to share a review with us. I am delighted to hear that our service and amenities exceeded your expectations during your recent stay at Four Seasons Hotel Westlake Village. I'm especially pleased to hear that you enjoyed a relaxing night's rest (the pillows are quite popular with our guests, so we have... More 

LAX
Top Contributor
61 reviews 61 reviews
55 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed September 22, 2013

I've been going to the spa since the hotel opened and have stayed at the property two previous times but this most recent two night stay was the worst. The property itself is very nice with a wonderful saltwater pool and two jacuzzis. They also have a pretty good spa though I don't think it's in the same condition it... More 

Was this review helpful? Yes 1
Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Dear Moremiles, Thank you so much for taking the time to share your feedback with us. We greatly value your loyalty as a returning guest and preferred partner. I was disappointed to learn that your most recent visit with us was inconsistent with the quality of stay you've enjoyed with us on previous occasions, and on behalf of our team... More 

Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

Perfect service at the front desk, from room service, in the restaurants, and that mattress I swear was personally delivered by God and filled with feathers from the wings of angels! Most restful sleep I've had in a long time!

Was this review helpful? Yes 1
santa monica
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 18, 2013

Great Luxury Hotel for a suburbs. Photos of hotel give the impression that you are close to Malibu - or the beach - that is 20 minutes away - misleading. But a beautiful hotel - just needs better service at pool and bar.

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Thank you so much for sharing your experience with us following your recent stay. I am pleased to hear that you found our Hotel to be beautiful and that you enjoyed your visit to the property. We appreciate your feedback, as it allows us an opportunity to improve the efficiency and quality of service that we provide our guests. I... More 

UK
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 18, 2013

From before we arrived the service level was already there when they emailed a couple of days before arrival making sure that everything was in place and asking if they could do anything else for us. We were at the hotel for a friends wedding. Our room with a view of the waterfall was great. A good size, all the... More 

Was this review helpful? Yes 1
Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Dear Loz003, Thank you so much for taking the time to share a review following your recent visit to Four Seasons Hotel Westlake Village. We are so pleased that you found our staff to be both courteous and professional, and that you enjoyed our accommodations (indeed, there is nothing quite like sleeping on a Four Seasons bed). On behalf of... More 

Oxnard, California
Contributor
13 reviews 13 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 16, 2013

We took advantage of their "Friday Night Fever" deal and spent a wonderful day and a half relaxing in luxury. The deal includes one night, discounts at the spa and restaurants and a welcome drink. It also allowed for early check- in so that we could enjoy the whole day at the beautiful pool where we had lunch brought to... More 

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Southern California
Top Contributor
298 reviews 298 reviews
36 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed September 15, 2013

The reservations process needs improvement. My husband phoned the hotel directly to make the reservation. On August 14, 2013, the reservationist who took the reservation promised him she would email a confirmation along with all the details of the package inclusions. She never followed through. My husband phoned the hotel a week later, but the person that answered the phone... More 

Was this review helpful? Yes
Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Thank you very much for your thoughtful feedback, and for visiting us here in Westlake Village. We truly appreciate your business and for choosing our hotel. We are happy to hear you found the spa facilities and your room to your liking. At Four Seasons Hotel Westlake Village we work very hard to ensure our guests experience is nothing but... More 

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