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Four Seasons Hotel Westlake Village

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Two Dole Drive, Westlake Village, CA 91362
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Four Seasons Hotel Westlake Village
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Four Seasons Hotel Westlake Village
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816 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Glendale, AZ
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Nice large windows that allow for lots of sunlight. I never was able to find my way to the pool (I was told to go down the long hall and through the spa). Seemed like a lengthy journey. But I quite enjoyed the available tea and coffe available in the lobby each morning. The staff were all very friendly. The... More 

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Redondo Beach, California
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our wedding ceremony was just down the road at Triunfo Creek Vineyards so we reserved a block of rooms for guests and the wedding party. Feedback from everyone that stayed at the Four Seasons was exceedingly positive, from the customer service to cleanliness of accommodations - there is no detail overlooked at this hotel. I cannot praise the staff and... More 

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Vancouver, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location was convenient for us, good concierge service so was the valet but the restaurant we went for breakfast was slow and the quality did not even measure up with some of the national chains in spite of the attentive waiting staff.

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Dear Ben H, Thank you so much for taking a moment to share your feedback with us on TripAdvisor. We appreciate the excellent rating following your visit. I apologize that our restaurant service and quality fell short of your expectations, and assure you that your comments will be shared and reviewed with our F&B team for follow up. I invite... More 

New England
Top Contributor
73 reviews 73 reviews
30 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In light of a top-notch recent two-day stay at this property, it is bewildering to read the less-than-enthusiastic reviews below. One questions whether we were even at the same property. We found the Four Seasons Westlake on the internet as a result of planning for a family reunion west of Downtown Los Angeles. We have stayed at many Four Seasons... More 

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sparta, nj
Top Contributor
243 reviews 243 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

We paid extra for a "water view" after getting into a room that looked out over the front driveway. I am not from the area and thought maybe we would get a distant view of the ocean - with the right elevation I guess it might have been possible. The water view is the man-made waterfall in the rear of... More 

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Dear b_d, Thank you so much for the fantastic review on TripAdvisor. I'm delighted to hear that you enjoyed your stay, and had the opportunity to participate in so many of our complimentary fitness classes while you were visiting. I look forward to welcoming you back for a future visit to enjoy some of our luxurious spa services and more... More 

Shrewsbury, United Kingdom
Top Contributor
115 reviews 115 reviews
68 hotel reviews
134 helpful votes 134 helpful votes
2 of 5 stars Reviewed 1 week ago

We were so looking forward to staying at this hotel, however, it was a very disappointing experience. Check in was just OK, a trainee that lacked experience and not supervised, I expect a warm welcome from a Four Seasons property. As others say, rooms are in need of renovation, bathrooms are good and large with good amenities but nothing special.... More 

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Dear Shrop, Thank you so much for taking the time to share your feedback with us following your recent visit. I'm truly sorry that our level of service fell so short during your stay with us, and I'm equally sorry for failing to address your concerns following your survey. I assure you, we greatly value our guests' opinions, and I... More 

Las Vegas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

A remarkable property in the past that has clearly lost its way. Unusually soiled and without the basics of customer service. Understaffed and either poorly trained or very lazy. Sitting in our room, noticed what appears to be barf all over the bed skirt. Clearly housekeeping has no supervision. The Four Seasons I know would have had a manager sign... More 

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Dear CanyonFairways, I appreciate you taking the time to share your review following your recent stay with us, and want to sincerely apologize for the shortfalls in service and standards that you experienced during this visit. I'm also sorry to hear that we dropped the ball on delivering a memorable birthday celebration for your wife. We aim to deliver outstanding... More 

Dallas, Texas
Contributor
16 reviews 16 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Four Seasons Westlake was a great surprise. The resort is expansive and is focused on the longevity center that is attached. The adult pool is very nice (although very hard to get to). Most hotels have a consistent décor, and at this property, it was hard to place. Some parts were very traditional, some very contemporary, some very Asian.

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Hi Lucas, Thank you for your feedback, and we hope you enjoyed your stay with us. It's perfect timing that you bring up the varying decor in our Hotel, as we are currently in the process of renovating! Even though our Hotel is still fairly new and in great shape, we want to continuously improve our guests' experience with us.... More 

Wilmington, Delaware
Top Contributor
108 reviews 108 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this place screams LUXURY and First Class. From the moment I walked into the hotel until the minute I walked out of the door; service was impeccable, staff was welcoming, polite, personable and friendly. I'm afraid my review will sound like a broken record but everything was perfect. THe outside bar, the Look Out, was a wonderful place... More 

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Dallas, Texas
Top Contributor
76 reviews 76 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

First time staying at the Four Seasons in Westlake Village. Loved the area and the grounds. Have a fabulous workout room and offer classes. When traveling if I am going to pay more than $400 for a room and $16 for a martini I need a beach view not the front of the hotel! So if money is not the... More 

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Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review

Dear EscapetheHeat09, Thank you so much for giving us a great rating and constructive feedback following your recent stay with us. I am pleased to share with you that we are in the planning stages of making upgrades to our rooms and some of our public areas of the Hotel. Please feel free to contact me directly at the information... More 

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