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Hyatt Westlake Plaza in Thousand Oaks

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880 South Westlake Boulevard, Westlake Village, CA 91361
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Hyatt Westlake Plaza in Thousand Oaks
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Hyatt Westlake Plaza in Thousand Oaks
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470 Reviews from our TripAdvisor Community

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Traveler rating
    190
    156
    68
    31
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, NC
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The design of the property resembles a hacienda with a large inner portico. The hotel itself is older, early 1980's, but appropriately maintained. As remarked by other reviewers, rooms will need a refresh soon, but they are in par with other Hyatt properties and thus OK. Staff are friendly and forthcoming. Location is excellent and quiet. Good experience overall.

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Kansas City, Missouri
4 of 5 stars Reviewed 3 days ago NEW

I booked a large block of rooms for our wedding party. The hotel accommodated us in every way. Rooms were very modern, with comfortable beds, nice linens excellent bellmen. The breakfast buffet was excellent, we ate there every morning. The hotel location was surrounded by great bars and restaurants. A Costco was close by too. The hotel staff was very... More 

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Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've been increasingly impressed with Hyatt properties in general lately, but this trip really blew me away. The property itself is very nice and clean and updated, but the service is really what set this hotel apart. We came for my birthday, and Kimberley at the front desk made us feel so special and valued and honored. The complimentary items... More 

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Dudley, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Have stayed here a few times. The hotel is friendly and a good base for exploring the surrounding areas. Staff are friendly and efficient. Rooms could do with updating but are comfortable and clean. The bar area has been recently refurbished, however I think it lacks character but is still a pleasant area to drink in. Restaurant for the buffet... More 

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Uk
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I actually quite like this hotel as it has a pool, the food is pretty good and the rooms are comfortable. But it is like every other chain hotel in the US. The decor is 1970's at best and it can get quite noisy at times. It is almost impossible to get a room with a half decent view. Every... More 

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SF, California
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I need to be in Westlake Village for work and as such need to book frequent hotel stays in the area. The Hyatt is often the most fairly priced and most convenient of the area options. I must admit, the folks at the front who should be handling bags and car parking are often absent or of little help -... More 

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HotelRep_11, Guest Relations Manager at Hyatt Westlake Plaza in Thousand Oaks, responded to this review

Dear Alan, Thank you for sharing feedback on your recent stay at our hotel. We are sorry to hear your last stay fell short of your expectations. We are sorry to hear about the issues you encountered and will use this as a training opportunity for our Front Desk team. We hope we have the opportunity to welcome you back... More 

Elk Grove, California
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My sone and I stayed overnight for a stop on our long road trip to Arizona. It is a very nice property, enjoyed good food in the restaurant for dinner and the staff was all friendly. Would stay again if in the area.

Review collected in partnership with Hyatt Hotels

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HotelRep_11, Guest Relations Manager at Hyatt Westlake Plaza in Thousand Oaks, responded to this review

Dear Jacqueline, Thank you for the feedback on your recent stay at Hyatt Westlake Plaza. We are thrilled to hear you felt the Hyatt Touch and enjoyed from the property, restaurant and your interactions with our staff. Thank you from all of us at Hyatt Westlake Plaza! If your travels ever bring you back to the area, we would love... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed 1 week ago

Overall, I would give the Hyatt Westlake a B+. Delivery of gift bags for $ 3 each is wrong, it should be a courtesy. The Hyatt Gold Passport should give some perks to cardholders, but not at this hotel. Our Rehearsal Dinner was excellent.

Review collected in partnership with Hyatt Hotels

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Rapid City ,SD, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great place to gather to celebrate a wedding in the Malibu area! Staff were very friendly and helpful in suggesting places to eat or shop. We enjoyed the drives to the wine areas and also to the beach.

Review collected in partnership with Hyatt Hotels

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HotelRep_11, Guest Relations Manager at Hyatt Westlake Plaza in Thousand Oaks, responded to this review

Dear Sandra, Thank you for sharing feedback on your recent stay at Hyatt Westlake Plaza. We are thrilled to hear you enjoyed your stay and had positive interactions with our staff. Thank you from all of us at Hyatt Westlake Plaza. If your travels ever bring you back to the area we would love to serve you again. Best regards,... More 

Ventura, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very clean and conveniently located to freeway. Service was pleasant. We particularly liked the bar food and it was reasonably priced. Other than them having trouble locating our reservation when checking in, I would have no complaints. I'd give it an "A-".

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HotelRep_11, Guest Relations Manager at Hyatt Westlake Plaza in Thousand Oaks, responded to this review

Dear Carmela, Thank you for sharing feedback on your recent stay at Hyatt Westlake Plaza. We are happy to hear you felt the Hyatt Touch and enjoyed from the location, food and service. Thank you from all of us at Hyatt Westlake Plaza. If your travels ever bring you back to area we would love to serve you again. Warmly,... More 

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