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Extended Stay America - Sacramento - West Sacramento

Certificate of Excellence
2.0 of 5
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795 Stillwater Road, West Sacramento, CA 95605
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Extended Stay America - Sacramento - West Sacramento
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Ranked #2 of 16 Hotels in West Sacramento
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 8, 2015
kaugsbury Ukiah, California
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58 reviews from our community

Traveler rating
    27
    19
    2
    4
    6
See reviews for
11
7
11
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • All months
    (58)
  • Mar-May only
    (16)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (15)
All months
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The place smells awful! I would have rather slept in my car. The trash in my room was never emptied from the people before me and it smelled so bad! They have terrible customer service. The 2 girls working the front desk were sitting there on their phone forever before acknowledging me. The whole stay there was just GROSE!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for taking the time to write about your stay. The issues you described regarding the room and the service you experienced are truly regrettable. This is not acceptable at our hotel and I will look into the issues. To prevent this from happening again, I will be retraining our housekeeping and front desk staff. I really appreciate you... More 

Ukiah, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

Check in was easy and Tommy was a very nice man. The room was clean and everything was nice. I had forgotten my blow dryer and did not see one in the room, but they got me one very quickly. It was quiet and nice.

Was this review helpful? Yes
Sebring, Florida
2 reviews
5 of 5 stars Reviewed February 11, 2015

it was clean, and friendly. all you would expect. Approx. 10 miles from airport. old town Sacramento, about 10 miles. very interesting town. looks like the wild west. there were a lot of food choices, a candy store with every kind of candy. tee shirt and souvenir stores. see the old school house. Train museum.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for taking the time to write a review about your stay. I'm thrilled to hear you had a great stay and that you were able to enjoy the sights we have in Sacramento. If you have any more comments, please feel free to contact me at sws@extendedstay.com. Thank you again and we look forward to seeing you should... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

A wonderful place to stay in a town that is complimentary for good living. West Sacramento is 1 of the best places that I have had the experience to live. The Extended Stay America is located in an ideal location to enjoy the wonderful community of downtown West Sacramento.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for giving us feedback about your stay. I'm glad to hear you had a wonderful stay while you were with us. I am so pleased to read that you found our location to be so ideal and that you enjoyed our surrounding area. Thanks to your feedback, we can continue to work on providing an exceptional stay for... More 

Sacramento, California
1 review
5 of 5 stars Reviewed January 5, 2015

I didn't want to hear all the noise in my apt. building. So, I decided to find a Extended Stay because of the room layout - refrig, microwave and close to the highway to leave foe San Francisco the next day. Tommy was the clerk and he was very nice. He gave a room in a quiet area and call... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

We appreciate you taking the time to tell us about your stay. It is so great to read that our staff was able to provide you with such great service, and that your room was comfortable and quiet. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any suggestions on... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

Contact with desk clerk Michael Luu was perhaps the best part of the overnight stay. Mr. Luu is both gracious and accommodating in having guests feel cared for and keeping guest comfort paramount. If all hotels around the world had a Michael Luu in their employ, the industry would be as well-thought-of as the best professionals in the fields of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for taking the time to tell us about your experience. We are thrilled to hear that Michael made your stay such a pleasant one. Thank you again for your kind words. We hope to see you again soon. More 

Tonopah, Arizona
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 21, 2014

I have been staying at this hotel for 4 years while working in Sacramento. Usually 2 weeks to 3 months at a time. In the last year the quality of people staying here has dropped drastically. They have no security and my truck was broken into twice. I have lost over 8K in tools and electronics. The last time was... More 

Was this review helpful? Yes
Moreno Valley, California
1 review
4 of 5 stars Reviewed November 4, 2014

My friend and I came up here to take a state exam at the CHP academy which was literally down the street! We drove 9 hours and just wanted to check in and relax. We arrived late in the evening and the check-in process was fast and easy. The room was very nice, it had kitchen and cable with Showtime... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you taking the time to give us your opinion about your stay. I'm glad to hear that you had a great stay with us, and that our location was convenient to where you needed to take your exam. I am pleased to read that check-in was fast and easy, and that you enjoyed our grab-and-go breakfast option. Thank you... More 

East Palo Alto, California, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

My wife and I were visiting my niece and was going to a motel. Seeing that we are not familiar with Sacramento, I somehow wound up at extended stay America. Decided to try them. Vivian was amazed with how well kept the room was and the parking was good. I felt like we were in a room that's worth more... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Timothy - Thank you for telling us about your experience. We are so glad that you decided to give us a try and that we exceeded your expectations. We are happy that you enjoyed your room and our great value. Thank you again for your kind words. We do hope that you will return to our hotel, or any of... More 

Ojai, California, United States
1 review
5 of 5 stars Reviewed August 3, 2014

Was visiting relatives in the area. Found on AAA website. Good price and location. Clean updated room and Brenda who checked us in was excellent she explained everything about the hotel so I never had any questions. Will stay again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for the review about your stay with us. I am glad to hear that you enjoyed your stay while visiting family here and that you received great service from our staff. We are pleased to read that we were able to provide you with a clean room at an affordable rate. Thank you again for sharing your experience... More 

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