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Extended Stay America - Sacramento - West Sacramento

Certificate of Excellence
2.0 of 5
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795 Stillwater Road, West Sacramento, CA 95605
Extended Stay America - Sacramento - West Sacramento
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Ranked #2 of 16 Hotels in West Sacramento
Certificate of Excellence
A recent review
3 of 5 stars reviewed 6 days ago
Melissa L
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62 Reviews from our TripAdvisor Community

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Traveler rating
    28
    19
    4
    4
    7
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13
7
13
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (62)
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    (18)
  • Jun-Aug only
    (15)
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    (14)
  • Dec-Feb only
    (15)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Don't get me wrong, it was a clean hotel and room. The kitchen suite was good to have when we stayed with our two kids and dog between closing escrow on a home if we only wanted microwaveable or stove top food. But it's true, they don't provide much of anything. You have to go to the front desk to... More 

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Orange, California
Level Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice room mini suite) with full kitchen, but no utensils, no coffee maker, no hair dryer, no ash tray in a smoking room, and no reclining on the recliner. Clean, and maybe I am just too picky, but their are some basics I always look for at this price. Feels as though management just does not care. Spent one night... More 

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Sacramento, California
Level Contributor
2 reviews
1 of 5 stars Reviewed May 25, 2015

Wow .... absolutely terrible! It looks like the extent of the "cleaning" was changing the sheets and replacing the towels, ignoring the rest of the room. The headboard of the bed is disgusting, there are splatters and smears of what looks like some sort of bodily fluid in three different areas on it. The chair in the room has stains... More 

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Oakville, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 29, 2015

Pros: Check In was very fast and the room was very large. There was a personal kitchen and cooking utensils were available from the front desk. Very convinient location; its located right off the highway. The front desk was very friendly. Wifi was available for free. Cons: The breakfast was a simple grad and go. But since we are used... More 

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Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed March 29, 2015

The place smells awful! I would have rather slept in my car. The trash in my room was never emptied from the people before me and it smelled so bad! They have terrible customer service. The 2 girls working the front desk were sitting there on their phone forever before acknowledging me. The whole stay there was just GROSE!

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Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for taking the time to write about your stay. The issues you described regarding the room and the service you experienced are truly regrettable. This is not acceptable at our hotel and I will look into the issues. To prevent this from happening again, I will be retraining our housekeeping and front desk staff. I really appreciate you... More 

Ukiah, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

Check in was easy and Tommy was a very nice man. The room was clean and everything was nice. I had forgotten my blow dryer and did not see one in the room, but they got me one very quickly. It was quiet and nice.

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Sebring, Florida
2 reviews
5 of 5 stars Reviewed February 11, 2015

it was clean, and friendly. all you would expect. Approx. 10 miles from airport. old town Sacramento, about 10 miles. very interesting town. looks like the wild west. there were a lot of food choices, a candy store with every kind of candy. tee shirt and souvenir stores. see the old school house. Train museum.

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Manager_11525, Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for taking the time to write a review about your stay. I'm thrilled to hear you had a great stay and that you were able to enjoy the sights we have in Sacramento. If you have any more comments, please feel free to contact me at sws@extendedstay.com. Thank you again and we look forward to seeing you should... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

A wonderful place to stay in a town that is complimentary for good living. West Sacramento is 1 of the best places that I have had the experience to live. The Extended Stay America is located in an ideal location to enjoy the wonderful community of downtown West Sacramento.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for giving us feedback about your stay. I'm glad to hear you had a wonderful stay while you were with us. I am so pleased to read that you found our location to be so ideal and that you enjoyed our surrounding area. Thanks to your feedback, we can continue to work on providing an exceptional stay for... More 

Sacramento, California
1 review
5 of 5 stars Reviewed January 5, 2015

I didn't want to hear all the noise in my apt. building. So, I decided to find a Extended Stay because of the room layout - refrig, microwave and close to the highway to leave foe San Francisco the next day. Tommy was the clerk and he was very nice. He gave a room in a quiet area and call... More 

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Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

We appreciate you taking the time to tell us about your stay. It is so great to read that our staff was able to provide you with such great service, and that your room was comfortable and quiet. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any suggestions on... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

Contact with desk clerk Michael Luu was perhaps the best part of the overnight stay. Mr. Luu is both gracious and accommodating in having guests feel cared for and keeping guest comfort paramount. If all hotels around the world had a Michael Luu in their employ, the industry would be as well-thought-of as the best professionals in the fields of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - West Sacramento, responded to this review

Thank you for taking the time to tell us about your experience. We are thrilled to hear that Michael made your stay such a pleasant one. Thank you again for your kind words. We hope to see you again soon. More 

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