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All 17 West Hollywood hotels

Grafton on Sunset

3.5 of 5 Hotel   |   8462 W Sunset Blvd, West Hollywood, CA 90069-1935
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Ranked #12 of 17 Hotels in West Hollywood
A recent review
3 of 5 stars Reviewed December 1, 2011
gm1157
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774 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grafton on Sunset
See the most recent reviews
Los Angeles, California
1 review
1 of 5 stars Reviewed December 5, 2011

I called the front desk and ask for a late check out for 1pm instead of 12noon... All I got was put on hold for 10mins and told that I have to pay $25 for an extra hour. On top of that mini bar attendant knocks on the door at 10am, they should be doing that after we check out... More

Was this review helpful? Yes
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, Thank you for noting your comments from your recent stay with us. I do apologize for the inconveniences experienced. I have addressed your comments with both departments responsible, for both of the disturbances and the long wait, to ensure this does not occur to anyone again. We do take feedback seriously, so to improve our service. In regards... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 1, 2011 via mobile

I had read some so so reports on this hotel and was a little concerned with what my greet me when I arrived. I should not have been. I was impressed with the staff, who were friendly and helpfulll. Our room was clean and quiet.

Was this review helpful? Yes 1
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, Thank you for taking the time to write your review. We are all ever so delighted to hear that you enjoyed your stay. We do look forward to your return in the near future. More

Gold Coast, Queensland, Australia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 26, 2011

After a 14hr flight from Aus we were greeted by the lovely Carlos. We stayed for 5 nights and had an amazing time. The pool area is lovely, the free water and iced tea is so so handy and the location of the hotel is great! Everything we needed was walking distance. Beds were comfortable, aircon worked good, shower was... More

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Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, Thank you so very much for taking the time to write your review. The entire Grafton team is delighted to hear that you had such a great time staying with us. We do hope that your travels bring you back to West Hollywood very soon! More

Top Contributor
63 reviews 63 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 22, 2011

Looks really nice and trendy from the website. And the decor is hip, for like, seven years ago. The staff isn't unfriendly, but they're definitely not friendly, or warm, or helpful at all. The one recommendation I asked for was a good sushi restaurant, and they recommended a place "within walking distance" that was "really good." I walked for about... More

Was this review helpful? Yes
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, I can only apologize profusely to you after reading your review. It is disappointing to hear that excellent customer service was not provided to you during both your hotel and restaurant experiences. Should you have a moment to spare, please do allow for me to contact you so that I may personally extend my apologies to you. I... More

Keene, New Hampshire
1 review
3 of 5 stars Reviewed November 10, 2011

The hotel is fantastic; incredible views, salt water pool, walking distance to Santa Monica Blvd, and a pretty decent restaurant on site. The front desk staff is a different story. The general manger (whom was present upon check-in) was not very accommodating when we asked to split the room charges on two separate credit cards. Finally, he allowed us to... More

Was this review helpful? Yes
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, I sincerely apologize for the misunderstanding upon check-in. I have spoken to my front office manager in regards to your review and steps have been taken to ensure all guests are greeted with a constant smile. When you return to LA please do contact me directly for a reservation at the Grafton. Thank you in advance. More

Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 1, 2011 via mobile

This is a 3 star hotel but they do a great job in giving you value for those 3 stars. A great west Hollywood location, a nice pool area (get a room that opens to the pool area). rooms were comfy and I can't complain for the cheap price during a weekend stay. The hotel is surprisingly hopping and has... More

Was this review helpful? Yes
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, I am glad that you enjoyed your stay with us. As per your review, I am in absolute agreement that the hotel is placed in a great location. Please do contact me directly should you return to West Hollywood as I would be delighted to make your booking for you. More

Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 26, 2011

Although the rooms were ok (if little tired and in need of decorating) and cleanish, we hated staying here. We had guests shouting and screaming at 3 in the morning and not 1 person knew how to quietly close their room doors, they all slammed shut shaking the whole building. The food was overpriced and below average quality (look out... More

Was this review helpful? Yes 1
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear guest, I do apologize for the inconvenience during your stay. Please, should you have the time I would very much appreciate to talk to you in regards to your night’s stay. I do look forward to hearing from you. More

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 16, 2011

The website makes the hotel look fantastic. The bottom line is it is a low budget poorly staffed hotel. The room is small with very poor organization. If you are staying for more than 3 days go somewhere else. No room in bathroom for any of your toiletries. NO coffee pots in the room. The furniture is old and the... More

Was this review helpful? Yes 1
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, Thank you for taking the time to write about your concerning experience at the Grafton. I would very much appreciate it further if you where to allow for me to contact you to talk about your stay here. I sincerely apologize to you in advance that you did not fully enjoy your stay. I look forwards to hearing... More

toronto
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 15, 2011 via mobile

I stayed here one night and had to get out of here as fast as possible. Hair in sink, dingy gross room, felt like a crackhouse meets house for ladies of the night. The noise is terrible , the guests next door kept fighting then making up (loudly) then fighting again. I heard every syllable. I did not feel safe... More

Was this review helpful? Yes 1
Victoria
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 13, 2011

We stayed at the Grafton in September 11 for 3 nights courtesy of a competition win. The hotel itself is in a good location right on the Sunset Strip. But thats about where the good points end. We found the staff to be dismissive and rude, the staff in the restaurant were no better and we waited about 40mins for... More

Was this review helpful? Yes
Graftoncares, General Manager at Grafton on Sunset, responded to this review

Dear Guest, Thank you for your review. I cannot apologize more for our fire alarm system disturbing your stay. Further, how disappointed I am to hear that you did not enjoy your stay. I would be very appreciative if I was given the chance to speak with you in regards to stay. I do hope to hear from you. More

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Additional Information about Grafton on Sunset

Address: 8462 W Sunset Blvd, West Hollywood, CA 90069-1935
Phone Number:
Location: United States > California > West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grafton on Sunset 3.5*
Number of rooms: 108
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Also Known As:
The Grafton On Sunset Hotel West Hollywood
Grafton On Sunset West Hollywood
Grafton Sunset
Grafton On Sunset Hotel

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