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Grafton on Sunset

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8462 W Sunset Blvd, West Hollywood, CA 90069
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Grafton on Sunset
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Grafton on Sunset
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846 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 1 week ago via mobile

Firstly I must say the staff were fantastic best customer service I could ask for pleasant and accommodating but there was a lot of bad things to out weight this. upon check in we were informed we had to pay a minimum of $500 deposit which was news to us this was no where on our confirmation or anywhere we... More 

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San Diego, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I must say, hands down, BEST customer service I have ever experienced. From the valet, to the gentleman who helped us with our bags, to the woman at the front desk...everyone was so warm, happy, and helpful! I have never been greeted with this much GENUINE kindness, from every single employee at an establishment, in my life. I was overwhelmingly... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Hotel was awesome, perfect location to everything. Uber rides were $4-8 everywhere we went! Room was clean and comfortable. Barbara at the front desk was super helpful whenever we needed anything! Very sweet lady!!!! Also, valet guys were friendly and accommodating! Loved our stay! We ll be back for next girls trip for sure!!!

Was this review helpful? Yes 2
Bert S, General Manager at Grafton on Sunset, responded to this review

In a city full of bonafide rock stars, The Grafton has our own rock stars at the Front Desk – knowledgeable, helpful and eager to help make each guest stay a perfect one. Thank you for mentioning Barbara by name as she deserves every compliment. With our amazing staff and newly renovated hotel, The Grafton is proving to be THE... More 

Napa, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 13, 2015

I just got back from a recent one night stay at the Grafton on Sunset. I was with three friends, and we enjoyed our stay. We thought the rooms were fun, quirky, and well appointed. However, for four people, a bit small. Although we didn't plan on spending much time in the room, we did enjoy the hotel. The pool... More 

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Bert S, General Manager at Grafton on Sunset, responded to this review

The Grafton on Sunset, perfectly located in the heart of the world-famous Sunset Strip, is debuting a fresh and contemporary new look this month. From the exterior, to the public spaces, to the restaurant and lounge, to the guestrooms and suites - nothing has gone unchanged. We appreciate your feedback on your experience and will continue to strive towards the... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 13, 2015

A few friends and I booked this hotel for a night and were very happy with the room and the service. It is a small/quiet hotel which was what we were looking for. It was also in a great location of West Hollywood. There was parking close to the hotel as well - 3 minute walk. We were on a... More 

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Bert S, General Manager at Grafton on Sunset, responded to this review

The entire hotel, including the lounge, Bar 20, and restaurant, Oliver’s Prime, has been remarkably transformed with the completion of our multimillion dollar renovation. And with arguably the most impressive staff and service in West Hollywood, the Grafton is now the top choice for boutique Sophistication on Sunset. Thank you for your review and we look forward to your return. More 

Tacoma, Washington
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 12, 2015

The hotel came as part of an Expedia package when we need to book to LA for a college trip. Variable reviews in Travelocity but seemed OK. So much of the turmoil was about the remodel. My room obviously had been remodeled. An LA modern decor. Going to the previous comments It was spotlessly clean, with a well maintained new... More 

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Bert S, General Manager at Grafton on Sunset, responded to this review

Thank you for letting TripAdvisor readers know that we have COMPLETED the extensive multimillion renovation, and the results are spectacular! From the exterior, to the public spaces, to the largest saltwater pool in the city, to the restaurant and lounge, to the guestrooms and suites—nothing has gone unchanged. The Grafton is now the premiere choice for boutique sophistication and I... More 

Perth, Western Australia, Australia
Top Contributor
105 reviews 105 reviews
60 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 12, 2015

This boutique hotel has a great location, friendly and attractive front desk staff, good casual breakfast, nice small cosy pool area ... BUT. The airconditioners in the room are very noisy, too noisy to really sleep with on. Next to the hotel is a big construction taking place, and all hours mon-saturday they're doing work, so dont expect to get... More 

Was this review helpful? Yes 1
Bert S, General Manager at Grafton on Sunset, responded to this review

As the Grafton is located in the heart of the Sunset Strip, we are sorry if some of the noise and activity was not to your liking. We hope that each and every guest has a perfect stay and through feedback such as yours we will continue to evaluate our policies and strive for improvement. Thank you for sharing your... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

Brent and Karia are the sweetest and most kind staff members at the Grafton. I travel extensively for my work and often need help from the front desk and was always greeted with kind smiles and wonderfully accommodated with my requests! This is worth it's weight in gold to me! Thanks Brent and Karia! PS the salt water pool is... More 

Was this review helpful? Yes 1
Bert S, General Manager at Grafton on Sunset, responded to this review

Thank you for acknowledging Brent and Karla by name. The Grafton prides itself on having the very best employees and our team is consistently mentioned as the most knowledgeable, welcoming and accommodating staff in all of West Hollywood. Glad they made you feel right at home! More 

Denver, Colorado, United States
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed April 1, 2015

I have booked this hotel several times on discount sites. So, the price has always been great. For the location, you cannot find a better price. And, the rooms have a quirky old school vibe to them that I enjoy. Also, the restaurant is good. But, for the past year the hotel has been under construction. I think you should... More 

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Bert S, General Manager at Grafton on Sunset, responded to this review

The Grafton’s multimillion dollar renovation is complete! New rooms, new restaurant, new lobby, new pool, new deck, and new public spaces! We can’t wait for you to see the impressive re-imagined Grafton which now stands among the elite hotels on Sunset Blvd. And don’t forget – the best price is always available by contacting the Grafton directly! Thank you for... More 

Plymouth,England
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2015

Just the best stay in this wonderful hotel!My friend and I stayed here for four nights from the 19th March 2015.From the minute we stepped through the door we were treated like princesses!The rooms are stunning,freshly decorated like the rest of the building.The views of LA are amazing too. Brilliantly located on Sunset so makes sightseeing very easy.You have the... More 

Was this review helpful? Yes 1
Bert S, General Manager at Grafton on Sunset, responded to this review

Thank you for your thorough review which touches on several of the reasons why the Grafton is now considered the premiere boutique property on Sunset – our new renovated hotel’s beautiful rooms. perfect location only steps away from world class restaurants, lounge, shopping and nightlife. and unquestionably the nicest staff in all of West Hollywood with Mario, Karla and Brent... More 

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Staying in West Hollywood

Neighborhood Profile
West Hollywood
For years, West Hollywood has been known as a hub for the LGBT communities in Los Angeles. Today it still maintains the title, but has also become the “it” neighborhood for the entertainment industry’s up-and-comers. Producers, directors, writers and aspiring actors call this area home. Known for great boutique shopping, vintage clothing stores, home décor shops and fitness studios, West Hollywood is a grid of wide boulevards and narrow residential streets. The neighborhood also has a concentration of the most avant-garde restaurants in Los Angeles (rivaled only by the burgeoning restaurant scene Downtown). A trip to the iconic Sunset Strip, with its many clubs, music venues, hotels and flashing lights won’t be forgotten.
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