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Grafton on Sunset

3.5 of 5 8462 W Sunset Blvd, West Hollywood, CA 90069-1935
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Grafton on Sunset
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826 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clovis, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Grafton after our previous hotel had overbooked and they had to transfer our reservations. The staff at the Grafton bent over backwards to make our stay great. If I was rating the hotel on service alone they'd get all the stars possible! Unfortunately, they are still under remodeling construction so while our room itself was gorgeous... More 

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Marina del Rey, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Looking down at the reviews, I am wondering if the people stayed at the same place i did...going into my fifth day here, I should preface everything by saying i am only snobby when it comes to two things..tequila and hotels....go figure....so when i say this place is the best kept secret in Hollywood..trust me...I've stayed at all the spots... More 

Was this review helpful? Yes 1
Red Bank, New Jersey
Contributor
12 reviews 12 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The positive for me was the wonderful staff. I would not go back to this hotel because of the negatives and also because West Hollywood is not a key destination for me. My room was missing some key items - like a remote control for the television. The hotel feels like it doesn't have its act together - half the... More 

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Trondheim, Norway
Top Contributor
101 reviews 101 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We drove there from Las Vegas, and were very positively surprised. It was kind of difficult to find at first, but once we got there, we had nothing but positive experiences. The hotel was being remodeled, although they appeared to be in the last phase of refurbishing while we were there. It appeared modern, trendy and a bit more upscale... More 

Was this review helpful? Yes 1
Bert S, General Manager at Grafton on Sunset, responded to this review

The Grafton’s multimillion dollar renovation ensures that our guests now get the finest boutique experience on Sunset – beautiful new rooms resembling a sophisticated West Hollywood loft, a beautiful restaurant (currently ranked #4 in West Hollywood on Trip Advisor), lobby and lounge and the most exemplary staff in the city. I am thrilled to hear that would stay here again.... More 

Bakersfield, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I booked through an online discount site. The room was newly remodeled, and beautifully done. But even more impressive than the room was the service that was provided. From the desk staff to the shuttle driver, every staff member was spot on-efficient, knowledgeable, and friendly. Please be aware that the pool is still not finished, but it was too cold... More 

Was this review helpful? Yes 3
Bert S, General Manager at Grafton on Sunset, responded to this review

While the Grafton is extremely proud of our multimillion dollar renovation with brand new rooms, lounge, lobby and restaurant, we are even more proud of our invaluable staff – who always go the extra mile to ensure that each and every guest is treated like royalty. And with the completion of our pool, the Grafton will unquestionably be the premier... More 

Perth, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I wish to sing the great praise about this outstanding hotel. The newly renovated hotel is modern full of warmth and wonderful decor, but the staff are what make it. Carlos the front reception manager went out of his way to solve an issue I had with Velocity Global wallet visa card ( Dont ever get one of these) and... More 

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Bert S, General Manager at Grafton on Sunset, responded to this review

Glenn thank you for letting us know we were hitting on all cylinders. It has been an amazing few months here at the Grafton as we have welcomed our newly renovated rooms, restaurant, lounge and public spaces. The Grafton now stands as the epitome of sophistication on Sunset. But the changes would all be for naught were it not for... More 

San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

We were looking for a cool "non-corporate" hotel that was in walking distance of the attractions on the Sunset Strip. We found The Grafton Hotel and although under construction in some areas (the pool) it was still a great experience. The valet personnel, the front desk and the bartender were all friendly and welcoming. We can't wait to revisit to... More 

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Bert S, General Manager at Grafton on Sunset, responded to this review

The Grafton on Sunset now boasts newly renovated rooms, a new restaurant (Oliver’s) and new lobby, and a new lounge. And with the very best staff and best location in all of West Hollywood, the Grafton stands ready to be to the top hotel on Sunset for years to come. Thank you for your comments and for staying at The... More 

Adelaide
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed January 24, 2015

Booked a year ago directly with the hotel and reserved and prepayed for a pool view room. This was non refundable and non cancellable. When we arrived we found the staff to be helpful and friendly and the lobby was nicely laid out and decorated. That is unfortunately all that was well laid out and decorated. The hotel is undergoing... More 

Was this review helpful? Yes 1
Bert S, General Manager at Grafton on Sunset, responded to this review

I am sorry to hear that your stay did not go as expected and hope that you could contact me personally upon your next stay in West Hollywood. The newly renovated and remodeled Grafton is a gorgeous property and we would love another chance to put our best foot forward. Each and every guest is important at our property. Thank... More 

2 reviews
5 of 5 stars Reviewed January 23, 2015

My stay at the Grafton was great. From taking the booking, to check out, Kevin Briggs & his staff were so friendly and professional. The bar & restaurant are great. The pool is nice too. I'll be back soon!

Was this review helpful? Yes
Bert S, General Manager at Grafton on Sunset, responded to this review

As head of Reservations, the contributions of Kevin to the Grafton over the last few years are immeasurable and we appreciate your mentioning him by name. The new Grafton is a huge hit with our guests as the lobby, lounge, restaurant and rooms are newly renovated and represent the finest boutique experience in the entire city. Thank you for staying... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 22, 2015

I am hesitant to leave negative reviews, but feel that other potential customers should be FULLY INFORMED. This hotel is undergoing MAJOR renovations. The hotel did not inform me of this fact beforehand or I wouldn't have stayed here. There was no way for me to cancel my reservation without being charged because I was already there before I saw... More 

Was this review helpful? Yes 2
Bert S, General Manager at Grafton on Sunset, responded to this review

We are extremely sorry if we were unable to inform you of unforeseen construction delays. Every stay should be a perfect one at the Grafton and we apologize if your experience did not go as planned. The Grafton will truly be the most beautiful boutique property in all of West Hollywood and we appreciate each and every guest. Thank you. More 

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Additional Information about Grafton on Sunset

Address: 8462 W Sunset Blvd, West Hollywood, CA 90069-1935
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grafton on Sunset 3.5*
Number of rooms: 108
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Also Known As:
The Grafton On Sunset Hotel West Hollywood
Grafton On Sunset West Hollywood
Grafton Sunset
Grafton On Sunset Hotel
Hotel Style:
#12 Family Hotel in West Hollywood
#12 Romantic Hotel in West Hollywood
#12 Business Hotel in West Hollywood

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