Very poor customer service, doorman had an attitude, manager unavailable
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- Palihouse Holloway West Hollywood

Very poor customer service, doorman had an attitude, manager unavailable
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West Hollywood is definitely happening. Great food, wine, boutiques, and more. Palihouse is a great find and destination for anyone seeking refuge from LA's highways and bustle. Rooms are oversize with complete living and kitchenette. Highend everything Think bachelor pad. While there is no daily housekeeping (make your own bed), there was issue with fresh towels. Bar and restaurant scene...
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We stayed at Palihouse because of the location and because we'd have a kitchenette. Palihouse is geared more to longer term guests, which they told us upfront, but it did not affect the enjoyment we got from staying at the hotel. The food at the restaurant is amazing, the wait staff is outstanding, ask for Jonathan, he is the best....
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While Palihouse has a cool retro vibe, a great location in WeHo, and has a lot going for it, there's a missing ingredient: service.
The hotel has a cozy courtyard which serves as resturaunt, and the lobby / lounge all co-exist together. Think W hotel living room.
However, instead of a party for you, the hotel was hosting "private events"...
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Dear AndrewCA94920,
We are very sorry to hear about your recent experience and apologize that your stay was anything less than welcoming. On the date of your visit, we were hosting a fashion event in our courtyard area. While the courtyard was closed for that special event, the lobby and lounge were open for our guests and serving dinner. I...
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Noisy comments from other traveller is true especially during dinner time... something that will stay as this is the hotel source of income...
Expensive...from the hotel room to car park. Hotel charge USD36.00 per night !!! They / Expedia provide this hotel as top pick/best due to room per price but the hotel re-coup back using car park charges. Hotel...
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I loved the uniqueness of this hotel! Not only is it incredibly stylish and cool, but i had the feeling i had discovered a hidden gem in the heart of West Hollywood. It feels like a home away from home and has a fabulous bar and restaurant in the wonderful central courtyard (best burger in LA!!!). I had a standard...
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I’ve been staying at Palihouse for a few weeks in a two bedroom loft residence – the unit is absolutely amazing – it is huge, 2,000 square feet – it was a free upgrade due to availability, and it has killer views of the Hollywood hills!! The décor and style are unique, comfortable, and more than charming. There is even...
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Fact: I arrived to check in at the Palihouse for two rooms that I had reserved and confirmed. Upon check-in, I was told they were oversold and had only one room. I told them I had confirmation for 2 rooms (with the confirmation email). They half-heartedly apologized and told me there was nothing they could do and suggested that our...
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Arrived Thursday, 3/24 & departed Sunday, 3/27. Palihouse Holloway, due to their location & room quality, has the potential to be a great property. However, all rooms at the hotel surround a central courtyard (with brick walls) on the first floor. So, on Friday & Saturday nights when & if the trendy WeHo scene decides to show up... the VERY...
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Yes, the sound from the courtyard and the street can be a bit much, depending on how early you go to bed and which room you have. However, for an extended stay, you cannot beat the huge rooms, full kitchen and in-room laundry. For fun, you can't beat the location, ultra-comfortable beds, restaurant, downstairs scene, and hip spacious rooms. I...
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