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Holiday Inn West Covina

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3223 East Garvey North, West Covina, CA 91791 (Formerly Rodeway Inn Near Fairplex)
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Holiday Inn West Covina
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Holiday Inn West Covina
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9 reviews from our community

Traveler rating
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    2
    4
    0
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Las Vegas
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at every hotel on this strip of road in Covina as I travel to Ikea often (which is right around the corner, literally) and this is the best hotel of the bunch by far. Why you ask? Where should I start? Beginning with ALL of their friendly, attentive and super - awesome staff I encountered (Thank you... More 

Was this review helpful? Yes
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Dear Tracy, As one of our regularly returning guests, we would like for you to know that we are so grateful for your patronage! Thank you very much for always having us as your top selection whenever you are in town. We hope you know that all of our staff appreciate your kindness and willingness to share your experiences with... More 

Seattle, Washington
Top Contributor
284 reviews 284 reviews
61 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice rooms that were clean and comfortable as well as quiet. This holiday inn also has a restaurant and we found the food to be very good and inexpensive. Would definitely consider staying here again. One block from shopping mall and many restaurants as well as close to freeway on-ramps and off-ramps. 20 minutes from Ontario airport.

Was this review helpful? Yes
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Dear Charles, It was wonderful to read that you enjoyed our convenient location right off the I-10 freeway, the nearby shopping plaza, numerous restaurant options around us and the nearby Ontario Airport. We are happy to hear that you also had a favorable experience with our full-service restaurant that is right here on property. Thank you very much for sharing... More 

Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2015

We hoped for a nice place when made the reservation. Check-in was a breeze. The room was clean, comfortable, and well appointed. While close to the freeway, the was no noise in the room. The restaurant was nice, reasonably priced, with a good selection. I would definitely stay there again.

Was this review helpful? Yes
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Dear John, Thank you for taking the time to share your positive experience with us. Our staff are overjoyed to hear that you enjoyed your stay with us overall. We wholeheartedly value your patronage so once again, thank you for sharing your stay experience with us! We will be looking forward to your next visit; so until then, best regards... More 

San Jose, California
Contributor
19 reviews 19 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 6, 2015

At first I thought that I would get free breakfast like I normally got at HI. We are Platinum member with IHG and they forgot to give us any amenities. Not even bottle water or Welcome Bonus Points. The property was clean and nice. The room was spacious enough for us. But the hotel was completely booked with kids. I... More 

Was this review helpful? Yes
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Dear VietTravelers, It was great to read that you enjoyed our property as well as the room that you booked for! Thank you for taking the time to leave us feedback as these details are vital to us being able to ensure the most comfortable and best stay possible for our guests! We would like to apologize for failing to... More 

North Salem, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2015

Rooms were clean and reasonably priced for what you get. Exercise room has very little equipment but at least the two treadmills both worked well. My only gripe, which is significant given that I was counting on getting a fair amount of work done during my stay, was that the free Internet was unusable. Took forever to get connected and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn West Covina, responded to this review

Dear JLen2015, Thank you for taking the time to share your experiences. It is great to read that you like our clean room and found our rates commendable. I am sorry to read that our internet service was not up to your expectations and apologize for any inconvenience this may have caused you. Your opinion is very important to us,... More 

Woodland, California, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 10, 2014

first let me say the staff could not have been nicer,stayed with wife and two boys for local baseball tourney.after a long day the kids headed to pool area,witch is beautiful with awesome furniture,but when the kids jumped in they were freezing,i cant remember last hotel with a pool that was so cold.what a shame because the pool area is... More 

Was this review helpful? Yes 2
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Dear Krista, Thank you for taking the time to review our property, your feedback is critical in our efforts to keep our guests happy and making sure you come back time and time again. I am glad to hear that my staff was friendly, I will ensure that they are recognized for their efforts. I am deeply sorry to hear... More 

Beaumont, California
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 7, 2014

While checking in I was asked if I booked through Holiday Inn or Expedia and truthfully I couldn't remember. Later I did recall that I did book through Travelocity because I wanted the option to cancel if needed. I had to laugh but at the same time I was extremely frustrated when I was trying to get ready in the... More 

Was this review helpful? Yes
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Dear Karen, First and foremost I want to thank you for taking your time to write your review on our property, your feedback is the most important thing to us as it helps us in areas that need improvement. Here at the Holiday Inn West Covina, we strive to be the best hotel that we can possibly be and our... More 

Carson, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2014

We had an unplanned stay here recently, without a single piece of luggage, and the staff more than accommodated for us! As a family of four, we were given all of the complimentary toiletries and even took advantage of the guest laundry facilities. Front desk staff was excellent and very helpful. Rooms were also very clean and comfortable. We'd stay... More 

Was this review helpful? Yes
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Thank you "Great Service" for your wonderful review. Your comments have been shared among the crew and celebrated. Thank you very for sharing. We truly appreciate your business and will await your return where we will work even harder to earn your top score once again. Thank you "Great Service" for your support. Tommy Spencer. More 

Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 9, 2014

Good news: Not too far from Ontario airport, countless good dining choices with many within walking distance, easy freeway access, free wi-fi, friendly staff (especially overnight young lady when I checked in). Bad news: Fitness center closed, no breakfast buffet offered and although the lobby is beautiful and recently remodeled, the floor I was on was really showing it's age... More 

Was this review helpful? Yes 1
Tommy S, General Manager at Holiday Inn West Covina, responded to this review

Thank you "Remodel in Progress" for your honest review and the very good score. I am happy to report that our renovation is 100% complete and we are 100% open. Every floor has new carpet, paint, wall vinyl, bedding, linen, guest supplies, TVs and everything else. The Fitness Center is Full of New Equipment and Two Digital TVs to keep... More 

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