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All 7 Walnut Creek hotels

Embassy Suites Walnut Creek

3.5 of 5 Hotel   |   1345 Treat Boulevard, Walnut Creek, CA 94597
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72%
Ranked #4 of 7 hotels in Walnut Creek
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Toby B Boston, Massachusetts
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473 people have reviewed this hotel

Traveler rating
    180
    158
    64
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    32
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161
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Boston, Massachusetts
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Skip the car -- this hotel is a 4-minute walk from the Pleasant Hill / Contra Costa BART station (not the Walnut Creek station!). On a direct train line to SFO, or change once for OAK. Features free breakfasts, manager's reception (i.e.: free happy hour), complimentary shuttle into Walnut Creek itself. Rooms are more-than-adequate . . . we didn't come... More

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Toby - thank you for your review! The earthquake startled many of us and we are glad our hotel withstood the quake. We are very glad that you enjoyed your visit and hope to have you come back again. Shahid Ali General Manager More

Tulare, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The hotel has great potential, however it is charging premium prices for an average product. The rooms are horribly decorated with outdated furniture. However, everything is very clean and the rooms are very spacious and the beds are comfortable. The showers have been updated to be walk-ins, however you have to get into the shower to turn it on, which... More

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Valued Guest - thank you for your comments on Trip Advisor. We appreciate your feedback. Valet Parking is common at all of the full service hotels in the area. We feel it is a safe and secure way to park your vehicle. Our rooms are very spacious and clean as you say. The value we provide our guests with... More

Vancouver, WA
1 review
5 of 5 stars Reviewed 1 week ago

I looked and looked for a place since our family would be in Piedmont Sat 8/23/14 for a memorial service. Once I abandoned using 'Oakland' in the search- I thankfully found this place. I can't help but laugh at the folks who get cranky about the amount of children. Truth is my kids within 5 minutes of arriving said, "You... More

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Valued Guest. Thank you for the very descriptive review of our hotel. We appreciate parents such as yourself who respect the integrity of the hotel and guests who come to stay for a relaxing visit. We are very glad that your family felt welcomed and that you enjoyed all of the amenities Embassy Suites has to offer. Yes, the... More

Windsor, United States
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on business for years. The years are starting to show in the furnishings and wavy carpet. The staff is still very nice and I love the hot complimentary breakfast. Not real fond of the forced valet parking, perferred when it was self parking years ago.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Margaret - thank you for your review. We appreciate your loyalty to our brand. Valet parking is common at all of the full service hotels in the area. We feel it is a safe and secure way to park your car. We hope that you continue to patronize our hotel and we welcome you back soon. Shahid Ali General... More

Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is definitely for families that need more space/sleeping accommodations - that is evident in amount of people (especially kids) staying here. Hated the amount of kids running and yelling down the halls- they ought to have some type of rule about that (or someone monitoring, in place of the parents who just don't care). Overall, hotel is very... More

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Valued Guest - we appreciate your comments. We take our guest's reviews very seriously and apologize for the inconveniences you experienced. We are very glad that you enjoyed complimentary amenities our hotel offers and hope that you will return again. Shahid Ali General Manager More

Madison, United States
1 review
4 of 5 stars Reviewed 1 week ago

If you plan to do any laundry on your stay, be sure to ask if their machines are working... If you order room service be prepared for your dirty dishes to remain outside your door for a LONG TIME. Other than that... It is a fabulous hotel, directly across the street from a BART station.. easy access to San Fran.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Sharon. Thank you for your review. We apologize to all of our guests for the problems in the laundry room. We also apologize that the room service trays were not removed in a timely manner. We are very glad though that you enjoyed your stay and our easy access to the BART line for trips into San Francisco. We... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Since 2010, we've stayed here every time we've been visiting family in the area. All rooms are two-room suites, clean, quiet. This time, we were on the 2nd floor and I worried about lobby noise, as all rooms open up into the lobby/atrium, but we didn't hear a peep. Sofa bed in living room has pointlessly thin mattress, so my... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Deborah - we thank you for your review and your loyalty to our hotel. Our Food and Beverage director is working on ordering more gluten-free products to offer our guests with an allergy to wheat. We hope that you will continue to stay with us Deborah - we are glad you and your family enjoy our hotel. Shahid Ali... More

Phoenix, Arizona
1 review
2 of 5 stars Reviewed 3 weeks ago

1. There is no self parking at this hotel. The valet is $20 a day and busy, busy, busy. 2. There was an odor or garbage surrounding the basement level and lobby level of this hotel. 3. I saw an elevator full of people get stuck inside it, and maintenance men trying to pry the doors open. The elevators make... More

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Thank you for staying with us at our hotel. I appreciate your honesty; we look for reviews to provide insight into our hotel. We are actively working on improving the smell in the lobby and consistency of our elevators. I welcome any additional comments or suggestions you would like to share so we may work to make it right. Shahid... More

Carson City, Nevada
Top Contributor
64 reviews 64 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

If you want to enjoy San Francisco but save on the ridiculous costs, this is a good choice. It right across the street from the BART station so you can be at the Embarcadero in 35 minutes. The hotel is pretty inside and convenient. My big tip is this: don't pay the outrageous 2+ dollar per day parking. The Bart... More

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Hello Valued Guest! Thank you for your review on Trip Advisor. Prices in San Francisco are very expensive during the summer months and Embassy Suites is a great value, especially with the BART station across the street. It is the best way to experience the beauty of San Francisco without the hassle of expensive parking lots and bridge traffic. We... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was placed in the room on the 8th floor that I later discovered was directly under the main air conditioner for the entire building. It sounded like a helicopter was hovering over my room. When I called the front desk manager to inquire about the loud noise and vibration in my room, I was told they did not know... More

Was this review helpful? Yes
Shahid A, General Manager at Embassy Suites Walnut Creek, responded to this review

Dear Valued Guest. We are so sorry that your experience during your visit was not the level of customer service we strive to provide. Your concerns have been shared with our management staff. We hope that you will return again to experience a better stay. Shahid Ali General Manager More

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Additional Information about Embassy Suites Walnut Creek

Address: 1345 Treat Boulevard, Walnut Creek, CA 94597
Phone Number:
Location: United States > California > Walnut Creek
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Walnut Creek 3.5*
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Also Known As:
Walnut Creek Embassy Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. Ft. Of meeting space, or celebrate a special occasion in the eight-story tropical atrium. ... more   less 
Number of rooms
249

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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