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Holiday Inn Express Walnut Creek

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2730 North Main Street, Walnut Creek, CA 94597
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1 room 1 guest
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Holiday Inn Express Walnut Creek
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436 Reviews from our TripAdvisor Community

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Traveler rating
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    64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Was on a last minute trip to SF, needed to find a hotel with free parking and close to Bart so we can get into the city easily. This is the spot. Fifteen minute walk to the the closest Bart (pay $5.25 to get into the city). This place has a ton of FREE parking spaces (outside and in their... More 

Was this review helpful? Yes
McKinleyville, California
1 review
4 of 5 stars Reviewed 4 days ago NEW

Comfortable, clean accommodations; great buffet breakfast, easy access to wifi and free parking.Pool area looked very relaxing and inviting. Customer service personnel: Sylvia and Brian, were especially helpful when our room needs and length of stay were changed/extended due to a family member's condition in a local hospital. We appreciated all your assistance and concern. Thank you!

Was this review helpful? Yes
Madison, Wisconsin
1 review
5 of 5 stars Reviewed 5 days ago NEW

The rooms were spacious and clean. The pool area was very nice as was the lobby. The breakfast was also very good. Special mention should be made to Ian and Travis as they were extremely accommodating when there was some potential logistical challenges to our reservation. They could not have been more helpful.

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Ripton, Vermont
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

The staff at this hotel is extremely friendly and very accommodating. The hotel is conveniently located to the expressway, Walnut Creek center, and restaurants. The facility is clean, rooms are clean and comfortable, the free breakfasts are good. I would stay here again in the Walnut Creek area.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

The customer service at the Holiday Inn was very impressive. I dealt with Donna, one of the managers, and she was extremely helpful and professional. I had an issue with my reservation and she was able to help me very quickly.

Was this review helpful? Yes
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for almost 2 weeks last January. This is a reasonably priced (for the area) motel which has free parking which is not offered in some other properties. The rooms were very nice and well kept. The free morning breakfast was much better than other places I have stayed. There were sausage biscuits every morning and nice sticky buns... More 

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Effingham, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here while visiting family. Nice place, breakfast was good. Didn't use outdoor pool but it looked clean. Would stay here again. HK kept rooms tidy and clean. Staff was friendly. Parking was interesting but otherwise a fine stay.

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Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time at this property and found it to be consistent with other Express locations. Underground parking keeps your car out of the sun. Bed was comfortable, flat screen nice size, adequate desk with adjustable chair. Lighting was good. Large open closet. Smallish, dated bathroom. AC was not on a thermostat so it was either on or off. Road noise... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Business46, Thank you very much for your recent stay with us. I am delighted to read that you liked the parking facility, comfortable bed, room amenities and lighting. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. Your comments about the dated bathroom, air conditioning... More 

Portland, Oregon
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 24, 2015

We decided to stay in Walnut Creek as it has way freeway access and is a great town. We couldn't have been happier with the hotel. The service was friendly and professional and the amenities were great. I love the BBQ available for guests to use. The pool was nice and great for unwinding in after a long hot day... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 24, 2015

In brief: Walls are paper thin. I can hear everyone. Management does not care and is absolutely useless. Night management is even worse. Spent 10 mins at the desk with another customer who was trying to get into her room. Filed 4 complaints about jumping and loud noises above. Was told "take it up with management" BY the manager. Pool... More 

Was this review helpful? Yes 4
Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Pablo P, Please accept our sincerest of apologies for the multipe unacceptable issues you encountered during your recent stay with us. Every aspect of our failure to meet your expectations is under review, as our guest's satisfaction is paramount to us. We do hope you give another chance in the future. More 

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