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Holiday Inn Express Walnut Creek

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2730 North Main Street, Walnut Creek, CA 94597
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Holiday Inn Express Walnut Creek
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405 Reviews from our TripAdvisor Community

Traveler rating
    181
    144
    61
    12
    7
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127
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110
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Las Vegas, Nevada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

First impression: It's small. Only 2 floors. Small front parking area for maybe 6 compact cars. Second impression: Our non smoking room smelled like an ashtray / cigar bar. Blech. Carpet had stains, it felt damp/humid in the room. While spacious, it still needed some overhauling to bring it up to par with the other Holiday Inns I've stayed in... More 

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Houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have been coming here for several years now to visit our son's family nearby. The staff, accommodations and breakfast are all excellent and the location ideal..They've maintained this quality for years and we look forward to future visits with pleasure.

Was this review helpful? Yes 1
Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Karl L, We genuinely appreciate you taking the time to share such a glowing review about your recent stay with us! It is thoroughly motivating to receive such praise, as we take great pride in providing a consistent, yet expectation exceeding guest experience. We look forward to seeing you again in the future! More 

Albany, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at the Holiday Inn Express 3 times now. The staff was fantastic starting with BRIAN at the front desk. He knew my name and helped with all of our questions. The breakfast was excellent. The breakfast crew were awesome. EPPIE, JANUS, AND GILBERT. We will definitely return because of the friendly STAFF.

Was this review helpful? Yes 1
Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Neal, We genuinely appreciate your glowing review, as well as your recognition of the friendly and exemplary service you received from our staff. The individuals you mentioned will surely be recognized for providing you with such a personable experience that left such a positive impact during your recent and previous stays. We do look forward to seeing you once... More 

Philipsburg, Montana
Top Contributor
53 reviews 53 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We picked this hotel because it was close to where we were meeting friends for a reunion dinner. We had absolutely no regrets. Check-in: flawless, friendly. Room clean and hospitable, and quiet. (there is a freeway nearby but the traffic noise didn't bother us a bit) Needed a cord for a bedside plugin - Randy from maintenance was there with... More 

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Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Crimson_six, We appreciate your gracious review of your recent stay with us! Your thoroughly motivating comments will be shared with our staff, as well as special recognition for Randy for providing you with such timely and accomodating service! We hope to see you once again should you re-visit the area. More 

Tempe, AZ
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For the value, Holiday Inn Express is very good. The lobby is open and updated, our room was comfortable and clean. There is a walking/biking trail right by the hotel, plenty of free underground parking and a free shuttle for local travel. The highlight of our hotel stay was the breakfast attendant named Eppie (sp) whom was very friendly and... More 

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Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear CaboDude, Thank you for your kind and informative review of your recent stay with us! We are genuinely pleased to hear that Eppie exceeding your expectations to the point of receving such gracious and glowing words of praise. Eppie will most assuredly have this review shared with her for special recognition. We hope to see you once again in... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

They were really kind and had free breakfast. Highly recommended to everyone! They were attentive and clean. Kind hearted and pay good kind attention to every person, no matter what. And free entries and DRINKS! Awsome

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Petaluma, California
Contributor
16 reviews 16 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Holiday Inn express in walnut creek helped us to serve our wedding guests for our daughter's wedding. The rooms were reasonably priced, clean and comfortable. The parking wifi and breakfast were included. Jennifer, the sales person was helpful as well as the rest of the staff. I would highly recommend this hotel.

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Las Vegas, Nevada
Top Contributor
100 reviews 100 reviews
55 hotel reviews
728 helpful votes 728 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The front desk staff is superb. I arrived about 9:30 p.m. and there was only 1 guy on duty and a small mob of people waiting and the phone was ringing off the hook. I thought this is not going to be good. But I was wrong, the guy moved swiftly and dealt with each person and call with speedy... More 

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Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Davekv, Thank you for your valuable feedback, we are genuinely pleased to hear that your experience with our front desk staff upon check-in was exemplarly and exceeded your expectations! Please accept our apologies for the noise and internet connectivity issues you encountered during your stay. Your review will help the appropriate departments target these issues so that you and... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2015

I had stayed here for two weeks in April 2015. Check in and check out were breeze. Please note that they have fridge and oven but not full kitchen setup. So may not be a suitable place for long stay. Good thing is they provide free drop to a place within 3 miles. Generally most of the guests don't use... More 

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Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear SriRaghavendran S, We genuinely appreciate your positive and informative feedback! It is reviews such as these that give us insight in to how it is we can improve providing a guest experience that leaves your expectations exceeded. We look forward to seeing you once again should you choose to stay in the area once more. More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2015

We just stayed for one night as we were there to look at homes to buy. Breakfast was great and well stocked and the room had everything we needed. Clean room, friendly staff helped us with everything.

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