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Holiday Inn Express Walnut Creek

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2730 North Main Street, Walnut Creek, CA 94597
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Holiday Inn Express Walnut Creek
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427 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to stay in Walnut Creek as it has way freeway access and is a great town. We couldn't have been happier with the hotel. The service was friendly and professional and the amenities were great. I love the BBQ available for guests to use. The pool was nice and great for unwinding in after a long hot day... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

In brief: Walls are paper thin. I can hear everyone. Management does not care and is absolutely useless. Night management is even worse. Spent 10 mins at the desk with another customer who was trying to get into her room. Filed 4 complaints about jumping and loud noises above. Was told "take it up with management" BY the manager. Pool... More 

Was this review helpful? Yes 2
Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Pablo P, Please accept our sincerest of apologies for the multipe unacceptable issues you encountered during your recent stay with us. Every aspect of our failure to meet your expectations is under review, as our guest's satisfaction is paramount to us. We do hope you give another chance in the future. More 

Minneapolis, Minnesota
Level Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Convenient location with easy access to the major freeways. The building has a nice architectural style with an open two-story lobby which gives it sort of a lodge feel. Although it’s located on a fairly busy road, it was quiet inside. Front desk staff was very pleasant and helpful. My room very clean with two double beds, lounge chair and... More 

Was this review helpful? Yes 1
Oakland, California
1 review
4 of 5 stars Reviewed 1 week ago

Holiday stays should never add to stress or be uncomfortable. They are vacations and ways to escape. The last thing I would want to deal with is troublesome staff members or people around the hotel who make me nervous for whatever reason. Staff have access to sensitive information and also actual room access. I frequent the holiday inn express and... More 

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Fenelton, Pennsylvania
Level Contributor
12 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here on our way to San Francisco, as it is just a few miles from San Francisco. The hotel was extremely clean with a nice complimentary breakfast buffet. In addition, the staff were very amiable and truly helpful. We would definitely stay there again.

Was this review helpful? Yes
Steve D, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear Rose A, We genuinely appreciate your kind review of your recent stay with us here at the Holiday Inn Express in Walnut Creek! Comments like yours are thoroughly motivating and will most assuredly be shared with our staff! More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, a good hotel. I do think it was priced higher than it should have been—the value wasn't quite there. BUT, aside from that, it was clean, the staff was mostly courteous and the complimentary breakfast was a bonus. The front of the hotel is near a busy road and you can hear the traffic from your room at night—it... More 

Was this review helpful? Yes 1
Walnut Creek, California
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at this facility for more than two weeks. Everything about this hotel was great but my review would be incomplete without mentioning a name. I am talking about a staff member by name Sylvia A. She was very courteous and seemed always ready to help. She would go out of way to make sure that your stay... More 

Was this review helpful? Yes
California
1 review
5 of 5 stars Reviewed 4 weeks ago

Umaid Qasimi is an excellent employee of Holiday Inn Express Walnut Creek. I was looking for a car wash for my daughter's car. Umaid was coming in the lobby before work and overheard my request. He assisted me with his phone and proceeded to describe the route. His assistance off the clock and outside of his job description shows the... More 

Was this review helpful? Yes
Olympia, Washington
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel over ten times while doing business in the Walnut Creek area. I have always planned ahead and gotten a fairly good deal on the internet. But this time, I called two nights ahead because I was unsure of my plans. I was surprised that the rate was twice as much as usual even with... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review

Dear ariana b, Thanks for leaving a comment about your stay with us. It is regrettable that we did not meet your expectations from our price. We would also like to apologize for the unsatisfactory level of service you received from our staff. We give the utmost importance to our guest comments as they help us improve, and continually provide... More 

los angeles, ca
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I remember staying here in Summer 2008. Then, the hotel (might have been under a different name) was under heavy construction. Now that everything is finished, it is a nice place to stay, especially if you are doing business in the Walnut Creek/Pleasant Hill area. The hotel is quiet, a little road noise from the nearby freeway at times, but... More 

Was this review helpful? Yes 1
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