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Walnut Creek Marriott

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2355 North Main Street, Walnut Creek, CA 94596
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1 room 1 adult
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534 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
123 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Stayed here on business this week. Would not come back. Room was dated and worn but bed was very comfortable. Many of the rooms in the hotel face an indoor courtyard that was playing music far too loudly. All night long. Lots of ambient noise. The speakers in the lobby/courtyard were playing loud music 24/7 which you hear in the... More 

Helpful?
Thank Urbane_Biz_Traveler
Seoul, South Korea
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Bottom line: This is a hotel that has forced valet parking that doesn't really need it. The hotel was fine (4 stars), the valet service was not (-10 stars). Why? The valet service lost my rental car on the day I was in a hurry to get to the airport for an international flight. Marriott responded promptly and professionally to... More 

Helpful?
Thank Geaux_Travel_2015
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Dear Geaux_Travel_2015, thank you for choosing to stay with us during your business trip and for taking the time to reflect on your experience. I'm happy to hear that you enjoyed our convenient location to the Walnut Creek BART station. We also offer a complimentary area shuttle that you can take to the BART station and Walnut Creek Downtown. I'm... More 

San Mateo, California
Level Contributor
307 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed one night for a business meeting in the area. Location is great. Walkable from Walnut Creek Bart station. Check-in was a breeze. I downloaded the app and specified my arrival time. My room was ready before I arrived. I asked for extra pillows, towels, shaving gel and disposable razors. They were all delivered in a timely manner. I... More 

Helpful?
Thank singinggigi
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Dear singinggigi, thank you for choosing to relax with us and for taking the time to provide us with your feedback. I'm happy to hear that you enjoyed our convenient location and that our team could help make your stay comfortable. I hope you had the chance to explore the local area with our complimentary area shuttle and enjoy our... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I really don't look forward to business trips that leave me stuck in a room or in long meetings. However the service and overall atmosphere at this hotel made me feel like I was at home. They have excellent staff, I was greeted like family by Vanessa everyday. She was full of great suggestions for close entertainment and she was... More 

Helpful?
1 Thank Robert S
1 review
5 of 5 stars Reviewed 1 week ago

We host many meetings at this hotel. From the valets, to front desk, to servers in the restaurant and lobby, everyone has a great attitude and over the top customer service! Two people in particular, Sudi and Simi, are two of the kindest, sweetest and most helpful servers I have experienced. They always have a smile and a nice thought... More 

Helpful?
Thank Elise W
New York
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 1 week ago

Was in town overnight for a memorial service. The free shuttle is great - drives you anywhere within three miles. The driver, who is a middle-school teacher during the week, was really nice. He also took me to the BART station the following day. The hostess at breakfast on Sunday was also incredibly nice and charming. My only gripe is... More 

Helpful?
Thank jackarch
Seattle, Washington
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Marriott Walnut Creek a few times while I travel for business and always have a great experience. The customer service is top notch! I was initially in one room, but then requested an allergen free room since I am allergic to feathers. Danielle at the front desk was so gracious and helpful! Each and every... More 

Helpful?
Thank watraveler
Norwalk, California
1 review
5 of 5 stars Reviewed 2 weeks ago

We are platinum elite members and had the privilege of staying on 6th floor with concierge lounge access. We had a really great experience because the food was delicious and the service was wonderful. I have an overly active 3 year old who doesn't always want to eat his breakfast at the same time as I do. A very kind... More 

Helpful?
Thank Pamela T
Ojai, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I really have to commend the Walnut Creek Marriott on their fantastic customer service. Vanessa went above and beyond to help us with our reservation after our 2 year old daughter became sick days before our trip and we thought we would have to cancel. Vanessa was so understanding and accommodating. Such a special person! We ended up not traveling... More 

Helpful?
1 Thank stacyr38
Carrickfergus, United Kingdom
Level Contributor
241 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 477 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a noise issue in our first room (312?) and asked for an alternative room. This was quickly granted and compensation offered. Very impressed with the way staff dealt with our concerns. The second room also had some residual traffic noise so if you are noise conscious or a light sleeper then you need to select your room carefully.... More 

Helpful?
Thank redhand
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