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Walnut Creek Marriott

3.5 of 5 2355 North Main Street, Walnut Creek, CA 94596
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Walnut Creek Marriott
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Walnut Creek Marriott
Walnut Creek Marriott
Walnut Creek Marriott
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285 reviews from our community

Traveler rating
    100
    86
    56
    24
    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Walnut Creek, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

When constantly traveling for one's livelyhood, I have gravitated to properties locations that feel the the comforts of home, and that calm that comes with a friends, or family. This site, like so many other Marriott properties, fills this in spades. I find this site particularly rewarding because of my daughter's attenting a nearby university since September of 2013.The Walnut... More

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New York City, New York
Top Contributor
101 reviews 101 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

But then, so are all the other hotels in the area. $20 parking fee is annoying -- but you can park on the street until 10 AM. Decent fitness center, the rooms are quiet enough despite the freeway nearby. The hallways are a maze. Close to BART. Annoying WiFi upcharge. The place serves its purpose, and it's forgettable.

Was this review helpful? Yes 1
Eddie A, General Manager at Walnut Creek Marriott, responded to this review

Thank you for the feedback and we do have a remote parking lot across the street adjacent to the Bentley Dealership that is free. Eddie Adair General Manager More

San Francisco, California
1 review
1 of 5 stars Reviewed 1 week ago

Upon arrival on the first day, we were quickly told Valet Parking Only, $20.00 per day, No option. Should have done more homework. Entering the Lobby, The Sun was SO bright and Hot from the GLASS roof. You were sweating while you waited at the Front Desk for 20 minutes while One Lady waited on dozen people checking in, and... More

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Eddie A, General Manager at Walnut Creek Marriott, responded to this review

Dear Mr. E, I would be more than happy to discuss the service issues you experienced and come to some resolution that will make up for any and all inconveniences. We have a "service excellence" class planned for next week and will coach our associates on the proper execution of service towards our customers. I can be reached on my... More

Laguna Niguel, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a bit disappointing for a Marriott. Pros: Room was clean, pretty good gym, good breakfast buffet (a bit pricey), very friendly staff (especially the valets / van drivers). Cons: Atrium lobby gets too hot due to windows, flies in restaurant, limited restaurant menu, the pool - forget it! The pool area was "under construction" but the pool was... More

Was this review helpful? Yes
Holice T, Manager at Walnut Creek Marriott, responded to this review

Hello barbaraqsd, Thank your for joining us in Walnut Creek and allowing my staff and I the opportunity to be your host. I am happy that there were positive experiences during your day and I look forward to you joining us once our pool and room renovations are completed. We pride ourselves on giving our guest an exceptional experience and... More

Vacaville, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We made reservations at this hotel, months ago and asked for adjoining rooms with king beds. We were told that check in is around 3 pm and to arrive early on our reservation date to remind the staff of our request for adjoining rooms. We arrived at 0900 hours on a Saturday. We were pleased with the service of the... More

Was this review helpful? Yes 2
Holice T, Manager at Walnut Creek Marriott, responded to this review

Hello TF13, Thank for taking the time to give your feedback and sharing your experience from your recent stay. Please accept my sincere apology for your unsatisfactory stay and all of the service failure you experienced. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here... More

San Diego, California
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were at this property for four nights in September, our third time over a period of two years. It is clear after reading the negative reviews that this hotel is now under new management and the furniture and furnishings have been upgraded, at least our room had been. We were personally welcomed by the Director of Operations, Holice Travis,... More

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Eddie A, General Manager at Walnut Creek Marriott, responded to this review

Thank you for the nice feedback and we really appreciate you taking the time to respond to your positive experience. Please let me know if there is anything I can do for you or your family in the future. Sincerely, Eddie Adair General Manager More

A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

I would not recommend this hotel. On a recent visit, I returned to my my room 2 of the 3 days I was there to find that it had not been cleaned and the room service tray was still in the room from the night before. Additionally the clientele is not your typical business traveler and the rooms are worn... More

Was this review helpful? Yes 1
Eddie A, General Manager at Walnut Creek Marriott, responded to this review

I am truly sorry that you had such a poor experience at our hotel and I would be more than happy to discuss how we can make up for what you had to go though. My cell number is (317)965-0400 and I will be available whenever you have time to call and discuss. Sincerely, Eddie Adair General Manager More

Seattle, Washington, United States
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at the Walnut Creek Marriott for a wedding a couple weekends ago. The hotel was packed with numerous wedding parties and was definitely busy - both in terms of being sold out, pool activity, and hotel bar. We called ahead a couple of times to get access to our room early, the receptionist told us that this shouldn't... More

Was this review helpful? Yes
Eddie A, General Manager at Walnut Creek Marriott, responded to this review

I am truly sorry for the experience you had at our hotel and I would be more than happy to discuss the issues you had. You may reach me on my cell phone at your convenience at (317) 965-0400. Sincerely, Eddie Adair More

Bella Vista
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 19, 2014

When traveling to San Francisco for work over the past two years, I always make it a point to stay in Walnut Creek even though my business takes me into San Bruno. I always choose to stay at this location. The staff are fantastic and the rates are much better than what you would find closer to SF. Never have... More

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Amarillo, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed September 18, 2014

While the rooms are pretty nicely sized and clean, I found the bed hard and the hotel was extremely noisy. Not ever having stayed in a courtyard-type hotel before, I had no idea the noise from the lobby and bar would be so loud. It sounded like an extremely loud party and the sliding doors of the balcony didn't seal... More

Was this review helpful? Yes
Eddie A, General Manager at Walnut Creek Marriott, responded to this review

Drew- I would be more than happy to discuss your experience here at the Marriott from this past weekend. We are aware of the noise issues and have found a solution for the room effected. The hotel does need a complete renovation and the work began in August and will be completed over the next 16 months. Please call me... More

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Additional Information about Walnut Creek Marriott

Address: 2355 North Main Street, Walnut Creek, CA 94596
Location: United States > California > Walnut Creek
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Walnut Creek Marriott 3.5*
Number of rooms: 338
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Also Known As:
Walnut Creek Marriott Hotel Walnut Creek
Marriott Walnut Creek

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