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Walnut Creek Marriott

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2355 North Main Street, Walnut Creek, CA 94596
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Walnut Creek Marriott
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433 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bend, Oregon
1 review
2 of 5 stars Reviewed yesterday NEW

Very dated Marriott. Cost more to stay here than holiday in yet everything was an extra charge. Even morning coffee. Tricked us in booking....thanks "tripadvisor". No mention of $22 parking fee per day. Hate that! The place really needs a remodel! We will stay somewhere else next time we are in town. Staff was very nice though.

Was this review helpful? Yes
Palm Coast, Florida
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great service. Alex at the front desk went out of her way to resolve my issue. The front desk manager Farzy followed up with me to ensure I was completely satisfied with the outcome. I enjoyed concierge lounge and choice of food.

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
142 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business. Interesting stay. PROS: Nice, accommodating staff. Concierge level for elite Marriott Rewards members on 6th floor Concierge food choices are decent; you can definitely make a meal out of it. Large space so if you are elite and bring family, there is plenty of room in the lounge Small sundry store on site 24 hour fitness... More 

Was this review helpful? Yes 2
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hi TravelMommy1, Thank you for staying with us and for taking the time to provide us with your honest feedback. I'm thrilled to hear that our team was able to help provide you with an excellent experience and that you enjoyed discovering everything from our convenient location to our premium amenities. I'm excited to say that our guestrooms will be... More 

Los Angeles, California
5 of 5 stars Reviewed 1 week ago

Dimitriy and the front desk manager, Farzy, went above and beyond when my company made a mistake with my reservation. Knowing myself, I was probably a little testy with them, but they handled the situation with grace, resourcefulness and professionalism. I've always received top-notch customer service when I stay at the Walnut Creek Marriott.

Was this review helpful? Yes
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hi Michael, Thank you for recently staying with us and taking the time to review us. We strive to provide each guest with an exceptional experience and I'm happy to hear that our team was able to achieve that and help make your stay extra comfortable. I've shared your compliments with Dimitriy, Farzy, and the rest of the team to... More 

CA
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Jeanette on your front desk was absolutely terrific and dealt with a room issue perfectly. She deserves a bonus, a raise, or at least a "good job". Was very impressed with her ability to take action without getting a supervisor involved. Excellent.

Was this review helpful? Yes
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hi azukCa, I'm happy to hear that Jeanette was able to provide you with a great experience and make your stay extra comfortable. I've shared your compliments with our leadership team. We appreciate you taking the time to review your stay and hope to see you again next time your travels bring you to Walnut Creek. Sincerely, Nicole More 

San Diego
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at this Marriott. There's definitely a 'wow' factor as you walk in to the huge front desk / lobby area. It's adjacent to a large restaurant/bar, which is open very late for drinks. Huge vaulted ceilings (unusual for a hotel) make it very impressive. Jeff and the entire front desk staff were always super friendly... More 

Was this review helpful? Yes 1
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hi SD-Traveler09, Thank you for taking the time to review your recent stay with us. We value and appreciate your honest feedback. We strive to provide each guest with a excellent experience and I'm thrilled to hear that you had such a wonderful time. I'm excited to announce that our guestrooms will be undergoing renovations starting in the fall and... More 

Lebanon, New Jersey
Level Contributor
996 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is convenient to highway, and a mile walk [or shuttle] to downtown Walnut Creek or Pleasant Hill. But, the area directly around the hotel is void of anything of interest. The walk to downtown W/C is safe and easy, but is busy road, again with not much to see until you get downtown. But, there are no hotels directly... More 

Was this review helpful? Yes
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hi Morgan, Thank you for choosing to explore the East Bay with us and for taking the time to provide us with your honest feedback. I'm happy to hear that you discovered our complimentary area shuttle and enjoyed checking out Walnut Creek Downtown. I hope you got a chance to see a show at Lesher's Center or took a drive... More 

Phoenix, AZ
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Came to town for a family wedding over the recent Fourth of July holiday weekend and I have to say we had a very good experience at this hotel. Though the décor of our room was a little tired and could use remodeling, the cleanliness of our room and the professionalism and courteous of the staff made up for it.... More 

Was this review helpful? Yes
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hi marycinaz, It means so much to us that you celebrated Independence Day with us and that you've taken the time to review your stay. Thank you for your kind words and giving a shout out to Jeff, Jennett, and Farzy. I'm happy to hear that our team provided you with an excellent experience. I've shared your compliments with our... More 

Omaha,NE
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location, noisy high traffic area. Hotel is clean, friendly staff. Hotel has tired look in public areas and rooms, needs updating. Hotel kept very clean, no issues. Beds are comfortable. Has a very nice exercise room and outdoor pool. Within walking distance to a number of restaurants and main entertainment and shops area.

Was this review helpful? Yes
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hello Dick L., we appreciate you taking the time to provide us with your feedback and value your opinion. I'm happy to hear that you enjoyed exploring the downtown area and that our team could help provide you with a wonderful experience. I'm excited to announce that our guest rooms will start to undergo renovations come the fall to help... More 

Grand Prairie, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

When I arrived the staff greeted me very warmly. They made feel welcomed and at home. One member in particular was Baraka Edwards. She went above and beyond to make each one of my stays at their property as pleasant and warm as possible. She always tended to my every need without question.

Was this review helpful? Yes
Nicole P, Manager at Walnut Creek Marriott, responded to this review

Hi Kerenskyr, thank you so much for your kind words about Baraka and for taking the time to review your recent stay with us. We strive to make each guest feel welcomed and comfortable. I'm happy to hear that Baraka did an excellent job of that. I'll pass along your compliments to her and the rest of our team to... More 

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