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Quality Inn & Suites Walnut

2.0 of 5
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1170 Fairway Drive, Walnut, CA 91789
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Quality Inn & Suites Walnut
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Ranked #1 of 1 Hotels in Walnut
A recent review
5 of 5 stars Reviewed March 27, 2015
Ben S Ontario, California
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33 Reviews from our TripAdvisor Community

Traveler rating
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8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cypress, California
1 review
1 of 5 stars Reviewed April 6, 2015 via mobile

Room smelled of smoke very noisy with constant freeway noise. Asked to be moved after work and was told I would have to pay for both rooms. Hallway smells of smoke. Back security door doesnt even shut so anyone can walk in. Dirty carpets, no microwave, breakfast starts after many business people leave. Avoid this hotel.

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Ontario, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2015

Great Hotel!!! Loved Everything about it. Staff went above and beyond what they are paid to do. Breakfast was great. Lots of options, I enjoyed the sausage and made to order waffles. I will be staying here next time I need a hotel.

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qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review

Were glad we were able to accommodate you with your stay. Hope to see you soon! More 

Walnut, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 25, 2015

My Family use to come to this Hotel religiously until my mom found several BEDBUGS!! My mother took pictures and all they offered was one night free..Anyone planning to visit walnut are DO NOT STAY HERE!!!!

Was this review helpful? Yes 4
qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review

We apologize for not being able to meet your expectations your feedback is very important to us. Please email us to info@qiwalnut.com so we can discuss the matter. Thanks! More 

Travelers are raving about these Walnut hotels

Las Vegas
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 2, 2015

I stayed at this hotel recently with my wife due to work. I do not wish to paint a horrid picture and beat up this hotel but I will list clearly the pros and cons of this low end hotel. Pros: 1. The front desk personal were both kind, and attentive. They did their best to solve challenges that this... More 

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San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed January 26, 2015

Just stayed at this hotel for the night, not much quality though. The room what needed to do to stay for the night however there are a few problems that I have to point out to those who want to stay there. The room smelled like bleach right as I walked in which wasn't cool but at least I hope... More 

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Senior Contributor
39 reviews 39 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 27, 2014 via mobile

The hotel is old, room cleanest very poor, pillows so small, like we use for decorates the sofa. ?????? The bathroom: washing basin don't understand why is so low. I mean no standard high. The tab for bathtub almost broken This hotel that i can said good about it! It's the bed. Very nice and comfortable

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qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Jeanette Martinez Guest Service Manager Quality Inn & Suites, Walnut (909)594-9999 More 

1 review
2 of 5 stars Reviewed September 15, 2014

The room cleainess is a hit and miss situation. Building is old but ok. The security is not very tight where the side doors are usually left opened. Be aware that You Will Be Scold if you try to take breakfast to eat in your room, or grab a quick piece to go out (to your travel spots cus you... More 

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qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

1 review
4 of 5 stars Reviewed August 19, 2014

We got rooms in advance only to be told a few days before that they were not available. We were forced to get different rooms. My mothers friend had to take a smokers room bc I am ahsmatic and couldn't stay there. She got sick and our stay there was greatly affected by that. One plus is the breakfast and... More 

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Phoenix, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 22, 2014

First...I am not a hotel snob. All I want is a clean, quiet place to sleep. This place was neither. The city of Walnut was lovely, and exceeded our expectations. They hosted a wonderful PONY League World Series baseball tournament, and it is very sad that this hotel represents what seems like a great city. What was good about the... More 

Was this review helpful? Yes 3
Los Angeles, California
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 12, 2014

I do not know what people expect from this place. Do people expect 5 star luxury resort with spa, jacuzzi, fine dining, etc, found in Sheraton or Hilton at this place? I've stayed here a couple of times, and I was satisfied with my room. Both times, I had 1 king bed. I felt it was clean, comfortable, and the... More 

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