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BEST WESTERN Heritage Inn

2.0 of 5 1420 East Monte Vista Ave., Vacaville, CA 95688
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BEST WESTERN Heritage Inn
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BEST WESTERN Heritage Inn
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131 reviews from our community

Traveler rating
    28
    51
    23
    9
    20
See reviews for
40
35
16
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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  • Mar-May only
    (21)
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    (50)
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    (38)
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    (22)
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Burney, United States
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

It was loud all night I was willing to let that slide until in mid morning hours there was a Cockroach crawling on my wall. When I went to the office the gals looked at m blank. I had to are you going to come look at it or maybe kill it? But nothing!! I went back cleaned up our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly B, General Manager at BEST WESTERN Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the... More 

St. Louis Park, United States
1 review
2 of 5 stars Reviewed October 28, 2014

Lots or room for improvement. Dirty carpet, broken TV remote, Shower needed repair. Cob webs, Room keys didn't work. Paid too much for services received. On our trip, this was the second Best Western and the difference was like night and day between the two.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We understand that dirty carpet and TV issues,key issue and cob webs can be a huge inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for... More 

Ukiah, United States
1 review
4 of 5 stars Reviewed October 17, 2014

We enjoyed staying at The Best Western Heritage Inn! In the smoking rooms they need to use a more pleasant air freshner! The exterior of the hotel does need a coat of paint! Everything else was sufficient!

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We hope to see you soon. More 

winnipeg
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 6, 2014

We stayed here one night on our way to the PCH. The room was a great size and very clean. The bed was comfy. We liked that the parking was somewhat secluded which made us very comfortable leaving our car. Overall, we were really happy with this hotel and would stay there again! It was a great hotel, especially for... More 

Was this review helpful? Yes 1
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Your business is very important to us and we value your feedback.We are excited to hear that you enjoyed your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us... More 

Cave Creek, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 5, 2014

This property is older but well maintained. The rooms are good sized; the beds fairly comfortable; and the microwave and refrigerator make for a great convenience. However, it is the staff that makes this a great place to stay. Quite a number of us stayed here when we came to Vacaville to ride the Knoxville Double Century bicycle ride. Riding... More 

Was this review helpful? Yes
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. More 

Mountain Home, United States
1 review
4 of 5 stars Reviewed October 4, 2014

I found the staff to be helpful and accommodating, the rooms very clean. After checking out to leave, finding myself in an emergency situation upon trying leave CA, we landed back at the hotel later the same day in need another overnight or two so we could arrange for safe departure. I received total assistance and they accommodated, even though... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. More 

Imperial Beach, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 2, 2014

I booked a non-smoking room, when I arrived a was given a smoking room. I told the night clerk that I had booked a non-smoking room. She said that once the rooms fill-up it is first come first serve for the non-smoking rooms. I confirmed this policy with the manager and she said that this is their policy. I could... More 

Was this review helpful? Yes 1
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the... More 

Anderson, United States
1 review
4 of 5 stars Reviewed September 26, 2014

This is the second time we've stayed at this motel and we were once again very pleased. It's always just as clean on the outside as it is on the inside and the beds are very comfortable. All appliances are always in working order and it's never loud. Had one small issue this trip but its not worth mentioning. I'd... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your business and we look forward to seeing you again soon. More 

Alameda, California
1 review
1 of 5 stars Reviewed September 21, 2014 via mobile

We were going to stay here with my sons baseball team. We were in a tournament in Vacaville and went to check in between games. I had called the hotel direct to make our reservation. I even called back to check our confirmation number and to make sure I was emailed the confirmation, which I was. When we arrived they... More 

Was this review helpful? Yes
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Irvine, CA
2 reviews
4 of 5 stars Reviewed September 20, 2014

Not the most modern of hotels but adequate in a very positive sense. Outstanding service by Desk Clerk on two weekend mornings. Breakfst menu was very satisfactory. I would stay here again and may do so in the future for visit to family in Vacaville.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly B, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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Additional Information about BEST WESTERN Heritage Inn

Address: 1420 East Monte Vista Ave., Vacaville, CA 95688
Phone Number:
Location: United States > California > Vacaville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
Number of rooms: 41
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Also Known As:
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western

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