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All 14 Vacaville hotels

BEST WESTERN Heritage Inn

2.0 of 5 Hotel   |   1420 East Monte Vista Ave., Vacaville, CA 95688
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66%
Ranked #9 of 14 hotels in Vacaville
A recent review
3 of 5 stars reviewed 2 days ago
Stephen P Vacaville
  • Reviews (110)
  • Photos (19)
  • Amenities
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  • Room tips (13)
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110 people have reviewed this hotel

Traveler rating
    27
    42
    18
    7
    16
See reviews for
33
27
15
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Vacaville
1 review
3 of 5 stars Reviewed 2 days ago NEW

Good stay at your Motel. Nice location and close to highway and shopping. Would stay there again. Nice breakfast. Waffle was excellent. The boiled eggs were very good. There was a very friendly staff.

Review collected in partnership with Easytobook.com

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Vallejo, United States
1 review
5 of 5 stars Reviewed 1 week ago

Nice, clean and very friendly. The employees know me by name and every time I check in they address by my name even before I get to the front desk. Always complimenting me on how nice I look and that they are glad to see me back. I love it there. If you want a great stay with wonderful staff... More

Review collected in partnership with Best Western

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San Jose, California
Contributor
13 reviews 13 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

...it was a very nice place to stay. I was in Vacaville for a family emergency, and needed a space of my own. I arrived at 9:00 pm. Upon moving all my luggage into the room (I live overseas, and was doing all my shopping for the entire year) I turned on the a/c and it didn't work. Anyone familiar... More

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1 review
1 of 5 stars Reviewed 2 weeks ago

The room was too hot when we came. After an hour of turning on the air conditioning, it was still hot inside the room, we were forced to open the door to have the cool air from outside get in! The water from the shower was also too hot! The staff checked it and told us that they could not... More

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VANCOUVER B.C.
Contributor
17 reviews 17 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed July 4th. After an 8 hr day driving arrived our pre booked room ( a week in advance) at 4:30 pm was told room would not be ready until 5:30 pm. Lobby had a sign posted check in was 2:00 pm. Once in room on a 98' day we attempted to turn on the air conditioner . Did not... More

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Reno, Nevada
2 reviews
5 of 5 stars Reviewed 5 weeks ago

I love the stay, and will never stay anywhere else, it was very clean, nice people, all the places to eat where walking distance, just all around great place to stay. We had stayed at the Motel 8, before, and it really was a dump, will never stay their again, this is the place to stay.

Review collected in partnership with Best Western

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Jennie Y, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your review. I am glad to know that you enjoyed your stay and am looking forward to any and all future visits from you. More

La Pine. Oregon, United States
1 review
3 of 5 stars Reviewed 5 weeks ago

Clean, NO SHAMPOO. They use to have bottled water in the rooms BUT not now. Close to freeway, close to shopping and restuarants. Close to our family. Not always enough parking. Painting was going on during our stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennie Y, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your review. I am sorry to hear that you did not receive the shampoo. I will be speaking to housekeeping. I hope you will come again. Thank you More

1 review
1 of 5 stars Reviewed June 18, 2014

I have been a faithful client of Best Western for 20 + years. This was the worst experience. We stayed for 5 days. Our key never worked, the AC unit didn't work and it was over 100 degrees, the room smelled, the floor was filthy. The manager was never seen after our check in. The employees were not up to... More

Review collected in partnership with Best Western

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Jennie Y, General Manager at BEST WESTERN Heritage Inn, responded to this review

I am a little confused. When the problem was brought to my attention I personally talked with you on the phone and moved you to another room. When we followed up, I was under the impression that everything was good with the new room. I will discuss the issue with the keys to my staff so that it does not... More

Surrey, Canada
2 reviews
1 of 5 stars Reviewed June 16, 2014

Everything in this hotel was a disaster. The carpet looked like had never been shampooed, the bed skirts and bed sheets were filthy, the toilet did not work, the air conditioner did not work, the ceiling had cobwebs all over it, the walls had holes in them. The walls seemed to be made of paper as you could hear everyone... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennie Y, General Manager at BEST WESTERN Heritage Inn, responded to this review

I sincerely apologize for your stay on Friday June 13th. As per our conversation I let you know the phone and internet were down to city wide outages. This room was not up to Best Western standards and I have talked to the housekeepers about the issues. I made adjustments so there was no charge for your room. I apologize... More

Hood River, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

Stayed at the Vacaville Ca Best Western. Checked in after a long hot day on the road. Margaret and her co-worker went out of their way to make check-in smooth and to make sure they had everything I needed. Customer service is not a thing of the past here.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jennie Y, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your compliments to my staff. I will be sure to inform them. We look forward to any and all future visits. More

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Additional Information about BEST WESTERN Heritage Inn

Address: 1420 East Monte Vista Ave., Vacaville, CA 95688
Phone Number:
Location: United States > California > Vacaville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
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Also Known As:
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western

19 photos of this hotel

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Hotel & grounds (3)

Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style
#5 Business Hotel in Vacaville
Hotel Class
Number of rooms
41

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