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Extended Stay America - Sacramento - Vacaville

2.0 of 5
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799 Orange Drive, Vacaville, CA 95687
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Extended Stay America - Sacramento - Vacaville
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Ranked #11 of 15 Hotels in Vacaville
A recent review
5 of 5 stars Reviewed November 28, 2014
Rayne R
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42 reviews from our community

Traveler rating
    17
    6
    5
    7
    7
See reviews for
4
4
7
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Summerville, South Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My first clue that something wasn't right was when I got on the elevator upon check-in and could smell cigarette smoke. I then had to walk the full corridor to my room and cigarettes wasn't the only thing burning. As a traveling nurse, the agencies spend a lot of money housing nurses on assignment. They never thought to ask because... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - Vacaville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable and I apologize for your experience. I want to apologize that you were not informed that we do still allow people to smoke in selected rooms at our hotel. After looking into your reservation I noticed you requested... More 

Redding, California
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 9, 2015 via mobile

This place was awful. Questionable safety. A cage was over the front desk at 11pm. The operator hung up on me for asking for an extra pillow. There was only 3. The back door was unlocked for just anyone to come in as they please. The vending machines took our money and jammed the items we purchased so we did... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2014 via mobile

Over all the hotel is clean, friendly staff. The only thing I think the hotel should have signs where guests can take their pets to use the restroom outside. I smelled animal feces in the flower beds and seen on the sidewalks. Their should be a section outside were guest can smoke and not infront of the entry way of... More 

Was this review helpful? Yes 1
Berkeley, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2014

My experience was positive--I stayed there while my apartment was being renovated. My room was clean; efficient staff w/easy check in/out and you can cook in your room. I would recommend this hotel for families on the road, business travelers and people on the road; there are numerous shops (Vacaville outlet stores) and as well as a multitude of restaurants... More 

Was this review helpful? Yes 1
Sparks
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 23, 2014

Had to stay at this hotel more than once . The first time i stayed here had my batter stolen from my trailer wires were cut . the second time i was given a room that was being remolded an not ready had to go down to get an other room .This time i stayed there was told that some... More 

Was this review helpful? Yes 3
Reno, Nevada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 22, 2014

dayshift front desk clerk did not know that housekeeping was offered for a nominal fee if requested. I asked for housekeeping and was told that it was not available to me because I was not staying at the hotel for a minimum of a week. However in the brochure that I was given at Check-In it clearly stated that for... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed August 3, 2014

The most negative aspects of my overall experience (August 2014) (1) were being disappointed in the very concept and principles that motivates me to choose Extended Stay America over its competitors; in that, among other factors, having kitchen utensils and accessories available, in the room at check in. However, not only was that not the case, but making them available... More 

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Vacaville
1 review
3 of 5 stars Reviewed July 17, 2014

Everything is pretty good minus the pot smoking guests stinking up the entire floor..complained but nothing done...my kids got tired of Smelling pot all day and night...was overjoyed when they moved out only to find the hotel staff just moved the pot smokers to another room on a different level ... I feel sorry for the guests surrounding the new... More 

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Rainbow City, Alabama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2014

We stayed at this hotel through their renovations. We had to be relocated in the hotel in the hotel and thought it would only be for a few days, but it ended up being a permanent relocation. None of the staff offered to help us in moving our stuff. It is a nice hotel, especially with the renovations and the... More 

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Manager_11525, General Manager at Extended Stay America - Sacramento - Vacaville, responded to this review

Cathy - We want to thank you for taking the time to post a review of your stay. We are sorry to hear that our staff did not provide you with the quality service that you deserve. We will be reviewing your feedback with our staff to ensure your experience is not repeated. We are glad that you enjoyed your... More 

Stone Mountain
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 1, 2014

Great place to stay--clean and comfortable, with plenty of room to work. We love being able to cook. I think their pet fee at $25 per night is too high--far more than other places--but it's still overall a good bargain if you stay a week or more.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Vacaville, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that we provided you with a clean, spacious, comfortable place to stay and that you appreciated your fully equipped kitchen. Still, I am sorry that you feel our pet fee is too high. Your feedback is appreciated as it will help us to continually work to... More 

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