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All 19 Torrance hotels

Extended Stay America - Los Angeles - Torrance Harbor Gateway

2.5 of 5 Hotel   |   19200 Harborgate Way, Torrance, CA 90501
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Ranked #8 of 19 Hotels in Torrance
A recent review
4 of 5 stars Reviewed November 8, 2014
krishmah
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88 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Torrance, California
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I spent a night here while on a business trip. Room was booked on line through a major third party web site as I always do. I ended up in a smoking room which I was not happy with. I could smell weed in my room and in the hallway which other guests were using in their rooms with the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

I appreciate you bringing your experience to our attention. Please note that we are not able to provide a receipt for third party booking websites, only for extra charges incurred during your stay. My apologies if I came off rude, that was not my intention. I do hope that you will return to our hotel, or any of our other... More 

1 review
4 of 5 stars Reviewed November 8, 2014 via mobile

When it comes to Torrance, I always choose Extended Stay America at Harbor Gateway and every time I get a very pleasant and memorable experience. Manager and Staff members are always friendly and approachable. Rooms are spacious that comes with fully equipped kitchens.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay. It is great to know that you received such friendly service from our staff and that you found your room to be spacious and convenient. Thank you again for sharing your comments with us. We... More 

1 review
5 of 5 stars Reviewed October 30, 2014

I have been traveling on company business for 30 years and I can appreciate a nice, quite, clean and relaxing room in a facility that really cares about the guest. I can share with you that my experience at this Torrance Harbor Gateway facility is 'Top Quality' and made special by the staff and the management. I have stayed here... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that we were able to accommodate you during your relocation to Los Angeles. I truly appreciate your comments about our hotel's cleanliness and staff. We are so glad that we were able to provide you with such a comfortable and welcoming long-term... More 

San Dimas, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2014

Stayed 3 weeks(oct 2014) while we were re-modeling our house. Staffs are friendly. Rooms are nice.Free breakfast. Free parking. Free Wi-Fi! There were alot of restraunts and useful places like wal-mart near the hotel so that helped alot. Overall excellent.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that our hotel met your needs during your home's remodel. I am pleased to know that your room and the location of our hotel were to your liking. Thank you again for sharing your comments with us. We look forward to hosting... More 

Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 21, 2014

The area this hotel is in is a semi-industrial, suburban area. The area this hotel was in seemed safe and it was clean. We chose to stay in Torrance to the StubHub Center, which is where we went to see the US Men's National Team play S. Korea. Anyhow, the property was clean and well manicured, the room was very... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Darryl - Thank you for taking the time to write a review of your stay. We're glad to read that you enjoyed your clean room and our friendly staff. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future. More 

Bayern
Top Contributor
133 reviews 133 reviews
62 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 12, 2014

I stayed in this Hotel before. However my first stay wasnt that great but this time it was incredible nice! Got a real nice room, spacious, quiet and extremely clean. The staff is super friendly and check-in, check-out couldnt get any better or efficient. Hotel is nicely loacated, free parking and free Internet is available. The manager, Mrs Flora, is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you found your room to be clean and quiet, and that you received such friendly and efficient service from my staff. We are so glad to read that you would stay with us again. Thank you again for sharing your kind... More 

Phoenix, Arizona, USA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 22, 2014

Stayed for only 2 nights. My biggest complaint was the cleanliness or lack there of. Curtain, carpet and counters were stained. We had to clean grime and dirt off the fridge, counters, curtains etc. Even the chair ( I am going to assume it was tomato juice and seeds) we had to clean. My socks turned black from the filthy... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your room had pests and cleanliness issues. In response to your feedback, I have already contacted our pest services company to have our rooms inspected and treated. As well, I am working diligently with my housekeeping staff to review our cleanliness standards and procedures to ensure... More 

Carson, California
1 review
5 of 5 stars Reviewed August 23, 2014 via mobile

Its always a pleasure to return to what I like to call home...everything is always so very enjoyable...the surrounding areas of the hotel provides an excellent array of restaurants and shopping.There's also easy access to major freeways and highways. Several malls are only15 minutes away.l always recommend this hotel to friends,family and acquaintances.Personally,I've been a customer of Extended Stay America... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Gerald - Thank you for taking the time to write a review of your stay. We strive to provide our guests with a "home away from home" experience, so we are thrilled to hear that we did just that during your stay. Thank you again for your kind words. We look forward to hosting you again soon. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014 via mobile

Hallway carpet all the way thru very dirty. Not vaccumed. Marijuana smell coming from one of the rooms. Restroom tub and mirror dirty. Refrigator doors dirty. Smoke ashes on carpet on both sides of recliner. Recliner had drip stains. Empty water bottle behind night stand. Broken table leg and dirty wipey on the floor. Made me wonder if bed sheets... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Christina - We appreciate you telling us about your stay with us. We sincerely apologize for your experience at our hotel. In response to your feedback, we will be retraining our housekeeping staff to ensure our hotel is being cleaned to our standards. We continually work to improve our hotel, so we really appreciate you providing us with your feedback.... More 

Glendale, Arizona
1 review
1 of 5 stars Reviewed July 22, 2014

The first room we were put (329) into had a filthy, stained mattress and the bathroom was no cleaned. There was a huge clump of hair in the bathroom. They did move us to another room (323) which seemed to be cleaner. When we returned from running around for the day, we wanted to relax, watch some TV and take... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Jonathan - Thank you for the feedback about your stay at our hotel. We sincerely apologize for the inconveniences you experienced during your stay. In response to your feedback, we will have our maintenance engineer address the issues in your room. We will also be working with our housekeeping staff to ensure every room is cleaned to our standards. We... More 

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Additional Information about Extended Stay America - Los Angeles - Torrance Harbor Gateway

Address: 19200 Harborgate Way, Torrance, CA 90501
Phone Number:
Location: United States > California > Torrance
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Torrance Harbor Gateway 2.5*
Number of rooms: 122
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Also Known As:
Extended Stayamerica Los Angeles-Torrance Harbor Gateway Hotel Torrance
Extended Stay America Torrance
Torrance Extended Stay
Extended Stay Torrance
Hotel Style:
#7 Business Hotel in Torrance

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