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Extended Stay America - Los Angeles - Torrance Harbor Gateway

2.5 of 5
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19200 Harborgate Way, Torrance, CA 90501
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Extended Stay America - Los Angeles - Torrance Harbor Gateway
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Ranked #11 of 19 Hotels in Torrance
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98 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room itself was fine, but our non-smoking room was on the same floor as smoking rooms. The elevator opened up to a sign warning that we were on a smoking floor, and that anyone on the floor would be exposed to chemicals detrimental to our health. Yes, there technically is a wall separating the Smoking side from the Non-Smoking,... More 

Was this review helpful? Yes
Chino Hills, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Avoid this hotel if possible unless you like hallways that smell like cheap Vegas hotels and elevators that are rattle-traps. Twice we had to wait 5 - 10 minutes for a desk attendant to show up; we could hear the people in the next room; the refrigerator could use a good exterior cleaning; there were very limited channel selections on... More 

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Torrance, California
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 5, 2015

I enjoyed my one month stay here. We booked this hotel for a temporary stay when we moved to this City and think it was a smart decision. The place is near to eateries, Starbucks, Subway, Food Court. Bus connection is also within 1 mile at the 190th street. The Hotel is compact with all the essential facilities, Clean and... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to post a review of our hotel. The staff and I read your review, and would like to thank you for writing such a wonderful things about our amenities and our location. It's great to hear that you enjoyed your stay. Once more, thank you for posting your review. We look forward to having... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 17, 2015 via mobile

I recently booked a room at the extended stay and I loved every moment while I was there. From the cleanliness of my room, all the polite staff to the delicious grab n go breakfast. I definitely will be back and I also do recommend you book here if you're looking for a peaceful stay. -M.H

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about your stay. Your comments regarding our friendly staff are much appreciated. I am thrilled that we were able to provide you with an exceptional stay. Once more, thank you for posting your review. We look forward to having you visit with... More 

Torrance, CA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 26, 2015

If you are staying long term this particular property has decent rates where you have a full kitchen, & continental breakfast in the morning. The only drawback is no business center; however, it really isn't an issue considering it is right next door to: Office Depot.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our hotel’s convenient location and amenities. I am also pleased to read that you found our hotel to be a good value. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Guadalajara, Mexico
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed March 11, 2015

Yes bed bugs everywhere, not clean at all, actually they never clean your room while you stay there. Pillows are gross, the smell is terrible, I had to request a change of pillows because of the bad smell on my first night while sleeping. Breakfast coffee is terrible, really bad quality. DO NOT STAY in this hotel, there are several... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the cleanliness issues you experienced and that our grab-and-go breakfast did not meet your expectations. In response to your feedback, I will be meeting with my housekeeping staff to make sure each room is cleaned to our company’s high standards and I will... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 21, 2015

Do not stay here. It runs $130/night and the rooms look like crackheads should be living in them!! No room service. We're gone all day and come back to the room the way we left it. No beds made, no new towels. Save your money and go somewhere else.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies of what you experienced in our hotel. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

Menifee, California
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed January 6, 2015 via mobile

If you're looking for a place to stay for while hence "extended " stay :D so you can buy your own stuff to cook and save a lot of money this place is alright ,but you have to call the front desk for everything they took away kitchen stuff. Bring your own shower soap and shampoo. They have free breakfast... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 22, 2014

How dare they charge hundreds for their disgusting dirty old rooms, the website stated newly renovated rooms. that is a lie, you are better off sleeping in your car. The beds are super uncomfortable and squeaky, you can hear everyones movement at all times, bathrooms are falling apart and they think its ok to just place white caulking over their... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of our hotel. I sincerely apologize for the cleanliness issues you encountered during your visit with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to... More 

Torrance, California
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 3, 2014 via mobile

I spent a night here while on a business trip. Room was booked on line through a major third party web site as I always do. I ended up in a smoking room which I was not happy with. I could smell weed in my room and in the hallway which other guests were using in their rooms with the... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

I appreciate you bringing your experience to our attention. Please note that we are not able to provide a receipt for third party booking websites, only for extra charges incurred during your stay. My apologies if I came off rude, that was not my intention. I do hope that you will return to our hotel, or any of our other... More 

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