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All 19 Torrance hotels

Extended Stay America - Los Angeles - Torrance Harbor Gateway

2.5 of 5 Hotel   |   19200 Harborgate Way, Torrance, CA 90501
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Ranked #8 of 19 Hotels in Torrance
A recent review
4 of 5 stars reviewed 4 days ago
Darryl N
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84 reviews from our community

Traveler rating
    39
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The area this hotel is in is a semi-industrial, suburban area. The area this hotel was in seemed safe and it was clean. We chose to stay in Torrance to the StubHub Center, which is where we went to see the US Men's National Team play S. Korea. Anyhow, the property was clean and well manicured, the room was very... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Darryl - Thank you for taking the time to write a review of your stay. We're glad to read that you enjoyed your clean room and our friendly staff. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future. More

Bayern
Top Contributor
130 reviews 130 reviews
60 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this Hotel before. However my first stay wasnt that great but this time it was incredible nice! Got a real nice room, spacious, quiet and extremely clean. The staff is super friendly and check-in, check-out couldnt get any better or efficient. Hotel is nicely loacated, free parking and free Internet is available. The manager, Mrs Flora, is... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you found your room to be clean and quiet, and that you received such friendly and efficient service from my staff. We are so glad to read that you would stay with us again. Thank you again for sharing your kind... More

Phoenix, Arizona, USA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed for only 2 nights. My biggest complaint was the cleanliness or lack there of. Curtain, carpet and counters were stained. We had to clean grime and dirt off the fridge, counters, curtains etc. Even the chair ( I am going to assume it was tomato juice and seeds) we had to clean. My socks turned black from the filthy... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your room had pests and cleanliness issues. In response to your feedback, I have already contacted our pest services company to have our rooms inspected and treated. As well, I am working diligently with my housekeeping staff to review our cleanliness standards and procedures to ensure... More

Carson, California
1 review
5 of 5 stars Reviewed August 23, 2014 via mobile

Its always a pleasure to return to what I like to call home...everything is always so very enjoyable...the surrounding areas of the hotel provides an excellent array of restaurants and shopping.There's also easy access to major freeways and highways. Several malls are only15 minutes away.l always recommend this hotel to friends,family and acquaintances.Personally,I've been a customer of Extended Stay America... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Gerald - Thank you for taking the time to write a review of your stay. We strive to provide our guests with a "home away from home" experience, so we are thrilled to hear that we did just that during your stay. Thank you again for your kind words. We look forward to hosting you again soon. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014 via mobile

Hallway carpet all the way thru very dirty. Not vaccumed. Marijuana smell coming from one of the rooms. Restroom tub and mirror dirty. Refrigator doors dirty. Smoke ashes on carpet on both sides of recliner. Recliner had drip stains. Empty water bottle behind night stand. Broken table leg and dirty wipey on the floor. Made me wonder if bed sheets... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Christina - We appreciate you telling us about your stay with us. We sincerely apologize for your experience at our hotel. In response to your feedback, we will be retraining our housekeeping staff to ensure our hotel is being cleaned to our standards. We continually work to improve our hotel, so we really appreciate you providing us with your feedback.... More

Glendale, Arizona
1 review
1 of 5 stars Reviewed July 22, 2014

The first room we were put (329) into had a filthy, stained mattress and the bathroom was no cleaned. There was a huge clump of hair in the bathroom. They did move us to another room (323) which seemed to be cleaner. When we returned from running around for the day, we wanted to relax, watch some TV and take... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Jonathan - Thank you for the feedback about your stay at our hotel. We sincerely apologize for the inconveniences you experienced during your stay. In response to your feedback, we will have our maintenance engineer address the issues in your room. We will also be working with our housekeeping staff to ensure every room is cleaned to our standards. We... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

THG is a great place to stay on business. The weather is nice, and restaurants and shops are close by so that makes for a nice walk. The staff is very friendly and accommodating and the rooms are clean. So far Uber to the airport has not cost me more than $20 and they always come within about 10 minutes.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you enjoyed our friendly staff, clean rooms, and convenient location. Thank you again for taking the time to share your positive feedback with us. We look forward to hosting you again in the future. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

I stayed at Extended Stay-Harbor Gateway in Torrance, CA. The rooms are stylish and clean, the beds are so comfortable.The staff, namely Flora (Manager), Cynthia and Anthony; Front desk are very professional and thorough. When I stay away from home I like to be treated like an important guest and that's how I was treated. If your ever in town... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that you received excellent customer service during your stay. As well, I am pleased that you enjoyed our convenient location and that we could provide you with a clean, stylish, comfortable room. Thank you so much for choosing Extended... More

Dallas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 14, 2014

I'm a frequent traveler and my three nights at the Extended Stay American was one of my more disappointing experiences in some time. It would appear that the management is optimizing around three objectives; keep it simple, keep it clean, and cut every cent possible. It's the last that, in the aggregate, made for a rather icky experience. Let's start... More

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Marina del Rey, California
Top Contributor
57 reviews 57 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed June 9, 2014

Ok first thing that is completely ridiculous is this "fresh room Program" this means there is NO tea or coffee in the rooms, if fact there is NONE of the normal things you find in a hotel kitchen! You have to go to reception and ask for anything you need. I did this and asked for coffee making stuff. They... More

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Additional Information about Extended Stay America - Los Angeles - Torrance Harbor Gateway

Address: 19200 Harborgate Way, Torrance, CA 90501
Phone Number:
Location: United States > California > Torrance
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Torrance Harbor Gateway 2.5*
Number of rooms: 122
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Also Known As:
Extended Stayamerica Los Angeles-Torrance Harbor Gateway Hotel Torrance
Extended Stay America Torrance
Torrance Extended Stay
Extended Stay Torrance

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