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Extended Stay America - Los Angeles - Torrance Harbor Gateway

2.5 of 5
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19200 Harborgate Way, Torrance, CA 90501
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Extended Stay America - Los Angeles - Torrance Harbor Gateway
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Ranked #12 of 19 Hotels in Torrance
A recent review
5 of 5 stars reviewed yesterday
HouseMykay
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95 reviews from our community

Traveler rating
    44
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    7
    8
    12
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22
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I recently booked a room at the extended stay and I loved every moment while I was there. From the cleanliness of my room, all the polite staff to the delicious grab n go breakfast. I definitely will be back and I also do recommend you book here if you're looking for a peaceful stay. -M.H

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Torrance, CA
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are staying long term this particular property has decent rates where you have a full kitchen, & continental breakfast in the morning. The only drawback is no business center; however, it really isn't an issue considering it is right next door to: Office Depot.

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our hotel’s convenient location and amenities. I am also pleased to read that you found our hotel to be a good value. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Guadalajara, Mexico
Contributor
11 reviews 11 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 11, 2015

Yes bed bugs everywhere, not clean at all, actually they never clean your room while you stay there. Pillows are gross, the smell is terrible, I had to request a change of pillows because of the bad smell on my first night while sleeping. Breakfast coffee is terrible, really bad quality. DO NOT STAY in this hotel, there are several... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the cleanliness issues you experienced and that our grab-and-go breakfast did not meet your expectations. In response to your feedback, I will be meeting with my housekeeping staff to make sure each room is cleaned to our company’s high standards and I will... More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 21, 2015

Do not stay here. It runs $130/night and the rooms look like crackheads should be living in them!! No room service. We're gone all day and come back to the room the way we left it. No beds made, no new towels. Save your money and go somewhere else.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies of what you experienced in our hotel. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

Menifee, California
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 6, 2015 via mobile

If you're looking for a place to stay for while hence "extended " stay :D so you can buy your own stuff to cook and save a lot of money this place is alright ,but you have to call the front desk for everything they took away kitchen stuff. Bring your own shower soap and shampoo. They have free breakfast... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 22, 2014

How dare they charge hundreds for their disgusting dirty old rooms, the website stated newly renovated rooms. that is a lie, you are better off sleeping in your car. The beds are super uncomfortable and squeaky, you can hear everyones movement at all times, bathrooms are falling apart and they think its ok to just place white caulking over their... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of our hotel. I sincerely apologize for the cleanliness issues you encountered during your visit with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to... More 

Torrance, California
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 3, 2014 via mobile

I spent a night here while on a business trip. Room was booked on line through a major third party web site as I always do. I ended up in a smoking room which I was not happy with. I could smell weed in my room and in the hallway which other guests were using in their rooms with the... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

I appreciate you bringing your experience to our attention. Please note that we are not able to provide a receipt for third party booking websites, only for extra charges incurred during your stay. My apologies if I came off rude, that was not my intention. I do hope that you will return to our hotel, or any of our other... More 

1 review
4 of 5 stars Reviewed November 8, 2014

When it comes to Torrance, I always choose Extended Stay America at Harbor Gateway and every time I get a very pleasant and memorable experience. Manager and Staff members are always friendly and approachable. Rooms are spacious that comes with fully equipped kitchens.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay. It is great to know that you received such friendly service from our staff and that you found your room to be spacious and convenient. Thank you again for sharing your comments with us. We... More 

1 review
5 of 5 stars Reviewed October 30, 2014

I have been traveling on company business for 30 years and I can appreciate a nice, quite, clean and relaxing room in a facility that really cares about the guest. I can share with you that my experience at this Torrance Harbor Gateway facility is 'Top Quality' and made special by the staff and the management. I have stayed here... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that we were able to accommodate you during your relocation to Los Angeles. I truly appreciate your comments about our hotel's cleanliness and staff. We are so glad that we were able to provide you with such a comfortable and welcoming long-term... More 

San Dimas, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2014

Stayed 3 weeks(oct 2014) while we were re-modeling our house. Staffs are friendly. Rooms are nice.Free breakfast. Free parking. Free Wi-Fi! There were alot of restraunts and useful places like wal-mart near the hotel so that helped alot. Overall excellent.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that our hotel met your needs during your home's remodel. I am pleased to know that your room and the location of our hotel were to your liking. Thank you again for sharing your comments with us. We look forward to hosting... More 

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