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Hotel Sutter

53 Main St., Sutter Creek, CA 95685 (Formerly The American Exchange Hotel)
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Hotel Sutter
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46 Reviews from our TripAdvisor Community

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Roseville, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed December 15, 2015

This is an old hotel that has gone through a recent renovation. On a recent stay we were in a very small room that was about 180 sf. There was just a double bed and 2 very small night stands with a towel rack high up on the wall. No chair or trash can. The bathroom had a 4 inch... More 

Helpful?
3 Thank oldblueeyes9217
ryan a, General Manager at Hotel Sutter, responded to this review

I apologize that your stay was not the experience you were expecting.I have addressed these issues with my staff. We will use this as a training tool to better service our guest. It is our desire to give you the best stay possible and as a team we will do better. Thank you, Ryan Abbott More 

Phx
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 12, 2015

This might be the 7th time we've stayed here...it's a wonderful hotel! The staff was in redibke to us. The beds are great, the restaurant is great......love this place! The staff is incredible, the food great.....its just great

Helpful?
Thank NancyBozich
ryan a, General Manager at Hotel Sutter, responded to this review

I am glad to hear we exceeded your expectations here at the Hotel Sutter. We truly strive to provide our guests with the very best experience we can from the food to the service. Our chef and staff certainly like to hear all the positive comments about our guests experiences and I will be sure to pass this on to... More 

Clayton, California
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed December 7, 2015

Kudos on the re-do of the hotel...we could tell that it was recently gutted and renovated. Even the staircases leaded to the rooms have carpet with super thick padding - smart!!! it keeps the noise level to nothing. This is a historic old hotel and with all the new renovations, they kept it very charming, yet updated. Rooms are small,... More 

Helpful?
1 Thank TravelinWillers
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you for choosing to stay with us. It is nice to know when our guest have had a great stay. We look forward to your next visit to the area. As always I will pass along your comments to the staff. Thank you, Ryan Abbott More 

Palo Alto, California, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 3, 2015

We walked in the hotel doors and fell in love! The recent remodel is super modern chic and appealing. We enjoyed everything from the cozy setting in our rooms, the bar, and the late night lounge in the basement. WE also loved how close all the tasting rooms and shops were to our hotel. Stay here! You will not regret... More 

Helpful?
1 Thank Mckenzie M
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you for the nice review! We were so happy to welcome you, and look forward to seeing you again very soon. Regards, The team at Hotel Sutter More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 31, 2015 via mobile

If you value sleep on any level do not stay here. I am on the 2nd floor right now at 1130 pm and it literally sounds like there is a bar right behind my headboard even though the "cellar " is two stories below. And I have ear plugs in. I give it one circle because it's adorable. Good food... More 

Helpful?
2 Thank Susan N
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you for taking the time to write a detailed review. We appreciate everyone’s feedback as it allows us the opportunity to evaluate our hotel in the eyes of our guests. Good or bad, we really want to know and we take your comments seriously. We appreciate your remarks relative to the room and the amenities. I sincerely apologize for... More 

Travelers are raving about these Sutter Creek hotels

Coarsegold, California
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 6, 2015 via mobile

My wife and I were looking for a last minute getaway in the Gold Country. The rooms are comfortable, small due to the historic nature of the building, but provide everything you need. The room has a good memory foam - pillow top mattress and nice Pima or good thread count sheets, but the WORST pillows?! The restaurant down stairs... More 

Helpful?
Thank Jonathan F
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you for your response, your kind words about our rooms and the food in our restaurant will be shared with our staff. We at The Hotel Sutter take pride in all of our services, and thank you for staying with us. On your next visit to Sutter Creek area, please come and stay with us again. Thank you, Ryan... More 

Sacramento, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 13, 2015

Sutter Creek and the other historic gold rush era communities that dot the foothills around Highway 49 are great fun for a quick getaway. My wife and I join two other couples that like to do these kinds of trips together and it's great fun. We stayed at the Hotel Sutter, and I agree with the criticism that the rooms... More 

Helpful?
Thank Curt G
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you for sharing your experience with us, we are glad to hear you enjoyed your stay! We hope to see you again soon. Take care. Thank you, Ryan Abbott More 

Brisbane, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 12, 2015

Not great: Rooms are San Francisco-small. Decor is ugly; ugly burgundy accent wall; copper framed mirrors; teal floor and chair; one door is white, one door is oak; wall mount a/c; bathroom tiny; toilet leaks; floor is linoleum black, brown, 70's mix; water pipe dripping noises in the walls/ceilings, the room slopes down towards the entry door, advertises Gilchrist &... More 

Helpful?
2 Thank julede2014
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you for feedback. There are definitely some trade-offs when staying in a historic hotel. The main being that placing modern facilities in room instead of the communal ones placed at the end of each floor, the room size does decrease. With that in mind, we will explore other ways of laying out the room to be more comfortable for... More 

Danville
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 7, 2015

This was a weekend get-a-way. My room had a constant buzz sound going on- way too small room size for the rate I was charged. No WiFi access despite their advertising it. I would want a better room next time, with more amenities.

Review collected in partnership with this hotel

Helpful?
3 Thank 237lyndam
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you very much for your candid feedback from your recent stay. Your review was discussed during a recent Managers meeting to help ensure our standards are being met and our guests are enjoying their experience. In addition, we appreciate your valuable suggestions as we meet with the owners to pursue upgrades and renovations in the future. Thank you, Ryan... More 

Pinole
Level Contributor
3 reviews
5 of 5 stars Reviewed August 6, 2015

Very hip and fun place to stay. Stylish , modern but with old history. Super friendly staff with good vibe. Great location and reasonable cost. Food and drinks were very good. Modern and roomy bathroom. Room size is adequate for the age of the building. we will definitely stay there again.

Review collected in partnership with this hotel

Helpful?
Thank Homer K
ryan a, General Manager at Hotel Sutter, responded to this review

Thank you for taking the time to write such a detailed and positive review. We are happy to hear you were pleased with the service, food and the atmosphere here at The Hotel Sutter. We truly appreciate the kind words and I will be sure to share with the rest of the staff. Thank you, Ryan Abbott More 

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