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All 9 Susanville hotels

BEST WESTERN Trailside Inn

3.5 of 5 Hotel   |   2785 Main Street, PO Box 759, Susanville, CA 96130-0759
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72%
Ranked #4 of 9 hotels in Susanville
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
anglogirl Seattle
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151 people have reviewed this hotel

Traveler rating
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    32
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Seattle
Top Contributor
64 reviews 64 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Best Westerns vary considerably. In the city they can be quite nice; in the countryside they can be somewhat iffy. This is one of the iffy ones - older, not brought up to date and overpriced. The bed was good but the heater was loud and that cancels out the good bed.

Was this review helpful? Yes 1
Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for staying with us at our property. We here at the Trailside Inn want all of our guests to have the same experience here that they would at any other Best Western. People choose our brand because they know what type of a product they are getting. If that was not the case for you, I would like... More

Sisters, OR, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stay at this hotel twice a year and consistently get great service from the staff as well as a nicely furnished, (good amenities), room. Everything works in the room and it's a great pleasure to open the door to such a well furnished and maintained room after a long day in the auto.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for staying with us! I am glad that we are always able to provide you with a consistent wonderful guest experience. We value each and every guest that comes into our hotel. If there is anything more that we can do for you in the future, we would be happy to accommodate it for you! More

Sonora, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice accomadations. This hotel accepts pets and in the pet rooms they have wood floors which is very good so you aren't being exposed to the previous pet's dander and if the other pets have had any accidents. The staff was very pleasant and helpful. I would recommend this hotel. In fact we already have reservations for a return... More

Review collected in partnership with Best Western

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Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for choosing to stay with us at our property. We are glad to hear that you had a wonderful trip. And we are ALWAYS glad to have our furry friends stay with us. They are a part of our families and it is always nice to take them with us. We hope that you will be bringing them... More

Auburn, California
Top Contributor
56 reviews 56 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Just an average Best Western. The room was clean and the bed was very comfortable. The water heater was not turned on for our room the next morning, so we had no shower :-( The breakfast coupon at the Lumberjack is a joke. You get a kids size meal with the coupon or a $2 discount for a normal breakfast.... More

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Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for staying with us during your stay. I do apologize for the hot water issues that you had but we have now replaced the entire hot water heater so that will no longer be an issue. I also am sorry about your breakfast experience I understand that when you are traveling a healthy full breakfast is what gets... More

Auburn, California
Top Contributor
54 reviews 54 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Bed was good. Breakfast next door with the voucher is ok. Staff was nice, the girl checking us in made me feel a bit guilty for using BW points for the room. She told us the money they get back from BW only covers the housekeeping for the room. Well the housekeeping needs to vacuum the rooms better then! We... More

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Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for staying with us. I apologize that the Desk Clerk made you feel guilty for using your points. We understand how hard that you work to earn those points. We value your business and appreciate you staying with us so I would like to offer you 1,000 bonus rewards points for your next stay with us. We hope... More

Auburn, CA, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Staff was nice, bed very comfy, our hot water had not been turned on so we had none, they fixed it right away (flipped a switch), but we didn't have time to wait for it to get warm. They were nice and refunded some of our BW points. So we were satisfied.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for staying with us at our property. I do apologize for the lack of hot water that you guys encountered. We have now replaced the entire hot water heater so they will be no more hot water issues for you next stay with us! More

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 25, 2014

We stayed here right before heading to Lassen. The room was small, but clean. Our family barely fit. The pool was small, but then again the kids enjoyed it. Room entry is from the outside and it isn't very quiet. The staff was nice but not very knowledgeable, particularly about places to eat in Susanville or anything in the general... More

Was this review helpful? Yes 1
Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for choosing to stay with us! I hope that you decide to stay with us again so we can provide you with the world class guest experience that I know we are capable of providing you! We look forward to seeing you again soon! More

Reno, Nevada
1 review
1 of 5 stars Reviewed January 18, 2014

Awful, rude staff, housekeeping kept knocking on my door at 8:30 am, then 9:30 then 10:00. Check out time is supposed to be 11:00am? The door doesn't close right I had to slam it. Room smelled of animals. I specifically asked for a room with no smoking and pets. Prices are the same as High Country Inn go there instead,... More

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Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

I apologize for the issues that you encountered during your stay with us. Check out time is at 11:00 am and there is no reason that Housekeeping should be knocking on your door before than once let alone three times. This situation has been dealt with will no longer be an issue. I would like to make it up to... More

Portland, United States
1 review
4 of 5 stars Reviewed January 6, 2014

I was at the end of a long drive and just wanted to melt away in a comfortable bed. The woman who helped us at the front desk was very sweet and engaging. Although I had accidentally booked our stay online for the wrong night, she immediately put me at ease and rectified the situation quickly. I was happy to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western T, Manager at BEST WESTERN Trailside Inn, responded to this review

Thank you for choosing to stay with us at our property. Our staff here is happy to serve our guests in any way possible. We look forward to seeing you again soon. More

Melbourne Australia
Top Contributor
71 reviews 71 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 30, 2013

Did not think this Motel was up to Best Western Plus standard. The room was dated and there was noise from adjacent rooms. Bed comfortable. Air Conditioner was a bit noisy, but it worked and the temperature was 5 f !! Continental breakfast was OK. Had difficulty with internet which was very slow. However, probably the best place to stay... More

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Additional Information about BEST WESTERN Trailside Inn

Also Known As:
Best Western Susanville
Susanville Best Western
Best Western Trailside Hotel
Address: 2785 Main Street, PO Box 759, Susanville, CA 96130-0759
Phone Number:
Location: United States > California > Susanville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Susanville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Trailside Inn 3.5*
Official Description (provided by the hotel):
Everyday is an adventure when you choose the BEST WESTERN Trailside Inn, with many wonderful places to explore located nearby. Named one of the top towns in which to live in Outdoor Life Magazine, Susanville is an outdoor lovers dream - and this Susanville hotel is the perfect place to call home while exploring the area. From hiking at Lassen Volcanic National Park to fishing at Honey Lake, Eagle Lake or Lake Almanor, there is something for everyone in this picturesque town. The Bizz Johnson Trail, stretching 30 miles, offers world-class mountain biking, hiking, annual marathons and other events. Bird watchers and nature photographers can observe osprey and more in the grounds surrounding the property. You can also enjoy visiting Lassen County Parks and Susanville Ranch. ... more   less 
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