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Diamond Mountain Casino and Hotel

GreenLeadersSilver level
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900 Skyline Drive, Susanville, CA 96130
Special Rate
Free Upgrade to Spa Suite
Diamond Mountain Casino and Hotel
Best prices for: 1 room 1 guest
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Ranked #6 of 10 Hotels in Susanville
GreenLeadersSilver level
A recent review
3 of 5 stars Reviewed December 27, 2014
Richard E Coos Bay, Oregon
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70 reviews from our community

Traveler rating
    31
    20
    14
    5
    0
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12
22
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coos Bay, Oregon
Top Contributor
122 reviews 122 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 27, 2014

We stayed here midweek. Not really busy those days. The hotel was clean and nice, rooms on the small side, nice pool and good restaurant and casino. The stay was very nice, we would probably stay here again. Beware of any special offers they have however! Breakfast voucher is very restrictive and not what they tell you. Also the web... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Richard, I am very sorry about the confusion you experienced with us. The Free Spa Upgrade is here on Tripadvisor and requests that you reserve a spa suite at the time you book your room. The breakfast voucher entitles you to $7.95 off food in the restaurant from the breakfast menu plus coffee, tea, small juice, or milk. It... More 

Vacaville, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2014

My work associate and I stayed there for 2 nights 10-28-2014 and 10-29-2014. the Rooms were great. I had a issue with the chair in the room and I informed the front desk and it was taking care of. I didn't know much about the casino and one on the casino staff (Security Guard) walked me through the place and... More 

Was this review helpful? Yes 2
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Rascal, thank you for your very kind review. We will post copies for all to read. Gary More 

Manteca, California
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 16, 2014

This hotel is striving to be a place you want to stay. Although, I did find some things that could be improved, after talking to the front desk when checking out, she seems to take my feedback well. The wifi was spotty at best in my room on the 4th floor. The room also needed some maintenance issues with the... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Larry, Thank you for your kind review. We are replacing all the carpeting this year and early next. About 18 rooms have already been done, perhaps you can request one for your next stay. Gary More 

Greeley, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 9, 2014

I stay at the Diamond Mountain Casino and Hotel whenever I visit Susanville. The hotel is clean and quiet and for business, the rooms are reasonably priced. The hotel does offer a workout room and pool. The casino restaurant is good for breakfast, but I would skip the hotel for dinner and dine elsewhere.

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Squilly, Thank you for your very kind review. Please see me when you return and I will recommend some dinner items you may not have tried. Gary More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 30, 2014

Considering there were not many other places to stay in this town this was my best bet. Essentially, it was only a place to rest my head at night. Unfortuanetly I could hardly do that. I only received a sheet and one very thin blanket. This made it difficult for me to get a good rest. The best part about... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear HH, I will let the coffee bar team know that you enjoyed their company. When it gets a little cooler we switch to heavy comforters on our beds. I hope you realize that you can call our hotel desk anytime to request a comforter or extra blanket. We hope you'll try us again. Thank you, Gary More 

Saint Croix Falls, Wisconsin
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 12, 2014

The Diamond Mountain Casino and Hotel is a very clean and quiet Hotel. The staff is very good. The property is well kept and it is easy to park. Did not gamble so I can not give any advice there! Too late and too cheap!

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Yankeclipper, Not many folks notice the hard work our maintenance/housekeeping staff do everyday. Thank you very much, Gary More 

Rancho Cordova, California
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2014

I made my reservation on line, and got a great price for two days. When I arrived I was greeted at the reservation disk with a warm happy face. The clerk was very informative of area when I asked where the memorial building was and how to get there. The room was very clean, It has a sofa in the... More 

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This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Shellby, I will post your very kind review for the front desk and bar team to read for themselves. Thank you very much, Gary More 

Carson City, Nevada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 27, 2014

the overall hotel was nice. our hotel clerk, Tylee was very nice. she honored a promotion for us as first time guests. our room had a spa/jacuzzi in it. The only complaint was that none of the rooms had refrigerators and they did not offer a continental breakfast. A frig could be provided for an additional 10 dollars. Not sure... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Shellby, Thank you for noticing our green policies. We will be offering a full breakfast to every guest beginning this fall. I hope you return to try it. Gary More 

2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 6, 2014 via mobile

This is a wonderful retreat for the big game and delicious food in a well ventilated casino. The beds are super comfy! There is a small gym which is convenient and a pool which is very welcoming. I recommend this hotel.

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dary Cyn, Thank you very much for your kind review. I'm glad you noticed all the efforts we've put into the casino ventilation. Gary More 

Los Angeles, California
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 23, 2014

Out of the way hotel, nice but more wear and tear than would be expected for a newer, hotel. A bit difficult to locate if you are unfamiliar with the area (lots of signs leading into Susanville, but nothing after getting into town) it is above the town down a non descript road. Room was nice, no room service and... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Ladye L, We always appreciate learning where we can improve. Unfortunately, our signage is highly regulated. We have all the directional signs we are allowed. Thank you, Gary More 

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