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All 9 Susanville hotels

Diamond Mountain Casino and Hotel

900 Skyline Drive, Susanville, CA 96130
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Diamond Mountain Casino and Hotel
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Ranked #5 of 9 hotels in Susanville
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
bootsandlace Lake Almanor Peninsula, California
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52 people have reviewed this hotel

Traveler rating
    24
    15
    9
    4
    0
See reviews for
8
18
7
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Lake Almanor Peninsula, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed overnight for some me time I enjoyed my stay the room was nice so was the staff I will stay there again . If you are in the Susanville , Calif area go and stay at the Casino/Motel the food is great the rooms nice and the slots do pay.

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This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear BootsandLace, Thank you very much for your review. We appreciate your staying with us and look forward to your return. Gary More

Elk Grove, California
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 9, 2014

I travel throughout the country exclusively calling-on power plants. My travels take me to remote locations, especially for geothermal or Hydro-electric facilities. Often times hotel accomodations are primitive, to say the least. I was pleasantly surprised by Diamond Mountain Casino. It offers a granduer not often seen in a distant community. Susanville is not a major city, nor does it... More

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Bestsales, Thank you so very much for your kind, and we think accurate, review. I will post your review on our website and in all our breakrooms for the team members to enjoy. Gary More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2013

We, myself and 3 friends came out for a weekend stay in September and were very please with EVERYTHING. We will definetly be coming back to stay again!! I tried to book the room in November but it was booked up. We were so disappointed.

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Michelle, Thank you very much for your very kind (and we think accurate) review of our little property. Gary More

Milwaukie, OR
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 9, 2013

Although my room was clean, it was dated, and the shower was difficult to set to a temperature that didn't either burn me or freeze me. While my room was nonsmoking, the smoke from the casino pervaded the atmosphere to the point that I had to go buy allergy medicine I order not to cough and sneeze continually. I'll be... More

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This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Wavemama, I hope you find a hotel you like. I am very sorry for your allergies, people less sensitive have complimented our nonsmoking hotel. Its not easy to keep smoke from the casino out and we have gone to great measures. We have also gone to great measures to reduce the smoke in the casino including giant powerful exhaust... More

Aberdeen, United Kingdom
Top Contributor
82 reviews 82 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 13, 2013

We booked this hotel expecting to have a really nice stay however it was a big let down. The check-in was overly complicated and there was confusion over whether we had pre-paid or not. It was cleared up when we were served by someone else at check-out. The room was big, modern and clean. The wifi signal was excellent. There... More

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear CJScott, Thank you for your kind words. The first time you check in is a bit involved as we want you to know of all the advantages to staying here. We do have rooms with refrigerators and microwaves available for the asking. I apologize for the smoke in the casino, it is a casino in America. I would change... More

Campbell River B.C.
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 17, 2013

This hotel and casino was a disappointment to us, we thought it was fairly new but found out it is not. It looked like it had been built piece by piece. The casino has a bunch of little rooms. The place has seen better days. The room wasn't bad and the price was good. The food was good and the... More

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This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Willy, Thank you very much for noticing our little casino. Gary More

Kingston, Washington, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 7, 2013

The little gal that checked us in was great,very informative,and made you feel so welcome.We got a Jacuzzi sweet and all I can say is wow it was awesome,very clean rooms.We had dinner in their restaurant the prices where very good and food was fantastic.the Staff was very friendly and helpful.The only thing that was a draw back was that... More

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Ruthie, I am thrilled that your stay was so pleasant. I will post you review at the hotel desk and the restaurant. Our floor attendants are supposed to double as cocktail servers, they may have been busy. Thank you, Gary. More

Mobile, Alabama
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2013

Having grown up in the area I know the best place to stay - I now live in the South and when we come home to visit family we stay at the Casino - it has never let us down....the staff has always been helpful and the food is out of this world. I only have one complaint - I... More

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Ruth, Thank you very much for your kind review. We will advise all the staff. We run a senior special from 2pm to 5pm every weekday, if that helps. Gary More

Chico, California
1 review
2 of 5 stars Reviewed June 6, 2013

I made a reservation online and asked to bring my service animal. I spoke to Madeline on the phone. She had to go ask her manager if it was OK for me to bring my service animal. After being on hold she came back and asked me what my disability was. This is a HIPPA violation. I asked her if... More

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This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Chad, I sincerely apologize for your inconveniences. We appreciate knowing where we can improve. Gary More

Greater San Francisco Bay Area
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 1, 2013

We found the hotel easily using our GPS device. It is a clean facility with great food at inexpensive prices. The rooms are nicely appointed, charming even! Bed comfy if a bit on the soft side. Compared with some of the other rooms that my company books, this was a notch above. I read the concerns about the coffee maker.... More

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Eringorah, Thank you very nuch for your kind review. I will see that the banquet people also get to know about your review. Gary More

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Additional Information about Diamond Mountain Casino and Hotel

Also Known As:
Diamond Mountain Hotel Susanville
Diamond Mountain Hotel
Address: 900 Skyline Drive, Susanville, CA 96130
Phone Number:
Location: United States > California > Susanville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 hotels in Susanville
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The 3 Diamond hotel includes 70 Lodge-style Rooms, Coffee Bar, Non-smoking Gaming Area, Conference Room, Business Center, Small Amenities Shop, Indoor Pool and Spa right around the corner from the Workout Center. ... more   less 
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