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Diamond Mountain Casino and Hotel

Certificate of Excellence
GreenLeadersSilver level
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Hotel packages
900 Skyline Drive, Susanville, CA 96130
Special Rate
Free Upgrade to Spa Suite
Diamond Mountain Casino and Hotel
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Ranked #6 of 10 Hotels in Susanville
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 5 days ago
Lynn H Rogers, Arkansas, USA
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75 Reviews from our TripAdvisor Community

Traveler rating
    31
    23
    15
    6
    0
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12
23
7
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • Italian first
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English first
  • All months
    (75)
  • Mar-May only
    (17)
  • Jun-Aug only
    (30)
  • Sep-Nov only
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  • Dec-Feb only
    (8)
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Rogers, Arkansas, USA
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel is very nice. I'm not sure how old the hotel is, but the rooms are clean and seem brand new. Air conditioning in the room worked great and about froze me out. Hotel staff is friendly and helpful. I would've given five stars if the service in the restaurant/bar wasn't so horrible. Both dinner and breakfast service was bad.... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Lynn, Thank you for your kind review. We do get short-handed every now and then, I apologize for your inconvenience. I assure you that it was not our normal method of operations. We look forward to seeing you again. Gary More 

Red Bluff, CA
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here a number of times. It had been about 2 years since my last visit. The rooms here are nice, clean, roomy, quiet, and comfortable. This is a pleasant place to stay. Stayed in King room with jacuzzi tub. The only challenge was that the hotel's corporate rate policy had changed since my last visit and the reservation... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear ChangeAdvisor, Thank you for your king review. Our housekeepers are the best. Gary More 

Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 19, 2015

I stay here for business when in Susanville. As far as I know, it's the nicest hotel there. There aren't a lot of choices in Susanville. The hotel is fairly well maintained and is quite clean. Some of the fixtures are a bit worn, but overall I would say it's pretty decent. The nice thing is that, since they have... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear lycmd, Thank you so much for your kind review of us. We do rent the pool but only until the Susanville Municipal pool is built, it seems the right thing to do for the community. Gary More 

Grants Pass, Oregon
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 4, 2015

Was looking for a new experience in Susanville having stayed at hotels on the main highway in the past. Spent one night while driving from Las Vegas to Grants Pass, OR. Price was good and rooms were nice and clean. Enjoyed the spa also. Casino is very small and even though the hotel is smoke-free, the casino is not. Have... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Stevegull, I am so glad you enjoyed most of your stay with us. someday smoking in casinos may end, we are looking forward to it. Hope to see you soon. Gary More 

Chico, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 21, 2015

Stayed in Susanville for work & stayed at the Casino hotel based on co-worker's recommendations. I was concerned about smelling cigarette smoke but was assured that the hotel itself was smoke free. Great price, great room on the 4th floor. The front desk allowed me to check in early which I greatly appreciated. Stayed in a nice King room with... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear sydnem, Thank you very much for your comments. We always appreciate learning where we can improve. We try to be a homey/friendly environment and maybe we do get a little too casual from time to time. We;ll miss you. Gary More 

Coos Bay, Oregon
Level Contributor
132 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed December 27, 2014

We stayed here midweek. Not really busy those days. The hotel was clean and nice, rooms on the small side, nice pool and good restaurant and casino. The stay was very nice, we would probably stay here again. Beware of any special offers they have however! Breakfast voucher is very restrictive and not what they tell you. Also the web... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Richard, I am very sorry about the confusion you experienced with us. The Free Spa Upgrade is here on Tripadvisor and requests that you reserve a spa suite at the time you book your room. The breakfast voucher entitles you to $7.95 off food in the restaurant from the breakfast menu plus coffee, tea, small juice, or milk. It... More 

Vacaville, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

My work associate and I stayed there for 2 nights 10-28-2014 and 10-29-2014. the Rooms were great. I had a issue with the chair in the room and I informed the front desk and it was taking care of. I didn't know much about the casino and one on the casino staff (Security Guard) walked me through the place and... More 

Was this review helpful? Yes 2
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Rascal, thank you for your very kind review. We will post copies for all to read. Gary More 

Manteca, California
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 16, 2014

This hotel is striving to be a place you want to stay. Although, I did find some things that could be improved, after talking to the front desk when checking out, she seems to take my feedback well. The wifi was spotty at best in my room on the 4th floor. The room also needed some maintenance issues with the... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Larry, Thank you for your kind review. We are replacing all the carpeting this year and early next. About 18 rooms have already been done, perhaps you can request one for your next stay. Gary More 

Greeley, Colorado
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 9, 2014

I stay at the Diamond Mountain Casino and Hotel whenever I visit Susanville. The hotel is clean and quiet and for business, the rooms are reasonably priced. The hotel does offer a workout room and pool. The casino restaurant is good for breakfast, but I would skip the hotel for dinner and dine elsewhere.

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Squilly, Thank you for your very kind review. Please see me when you return and I will recommend some dinner items you may not have tried. Gary More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 30, 2014

Considering there were not many other places to stay in this town this was my best bet. Essentially, it was only a place to rest my head at night. Unfortuanetly I could hardly do that. I only received a sheet and one very thin blanket. This made it difficult for me to get a good rest. The best part about... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear HH, I will let the coffee bar team know that you enjoyed their company. When it gets a little cooler we switch to heavy comforters on our beds. I hope you realize that you can call our hotel desk anytime to request a comforter or extra blanket. We hope you'll try us again. Thank you, Gary More 

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