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Diamond Mountain Casino and Hotel

Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel packages
900 Skyline Drive, Susanville, CA 96130
Special Rate
Free Upgrade to Spa Suite
Diamond Mountain Casino and Hotel
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Ranked #6 of 10 Hotels in Susanville
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 6 days ago
lycmd
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73 reviews from our community

Traveler rating
    31
    21
    15
    6
    0
See reviews for
12
23
7
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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    (73)
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    (17)
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    (28)
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Contributor
18 reviews 18 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stay here for business when in Susanville. As far as I know, it's the nicest hotel there. There aren't a lot of choices in Susanville. The hotel is fairly well maintained and is quite clean. Some of the fixtures are a bit worn, but overall I would say it's pretty decent. The nice thing is that, since they have... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear lycmd, Thank you so much for your kind review of us. We do rent the pool but only until the Susanville Municipal pool is built, it seems the right thing to do for the community. Gary More 

Grants Pass, Oregon
Top Contributor
64 reviews 64 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was looking for a new experience in Susanville having stayed at hotels on the main highway in the past. Spent one night while driving from Las Vegas to Grants Pass, OR. Price was good and rooms were nice and clean. Enjoyed the spa also. Casino is very small and even though the hotel is smoke-free, the casino is not. Have... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Stevegull, I am so glad you enjoyed most of your stay with us. someday smoking in casinos may end, we are looking forward to it. Hope to see you soon. Gary More 

Chico, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed in Susanville for work & stayed at the Casino hotel based on co-worker's recommendations. I was concerned about smelling cigarette smoke but was assured that the hotel itself was smoke free. Great price, great room on the 4th floor. The front desk allowed me to check in early which I greatly appreciated. Stayed in a nice King room with... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear sydnem, Thank you very much for your comments. We always appreciate learning where we can improve. We try to be a homey/friendly environment and maybe we do get a little too casual from time to time. We;ll miss you. Gary More 

Coos Bay, Oregon
Top Contributor
126 reviews 126 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed December 27, 2014

We stayed here midweek. Not really busy those days. The hotel was clean and nice, rooms on the small side, nice pool and good restaurant and casino. The stay was very nice, we would probably stay here again. Beware of any special offers they have however! Breakfast voucher is very restrictive and not what they tell you. Also the web... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Richard, I am very sorry about the confusion you experienced with us. The Free Spa Upgrade is here on Tripadvisor and requests that you reserve a spa suite at the time you book your room. The breakfast voucher entitles you to $7.95 off food in the restaurant from the breakfast menu plus coffee, tea, small juice, or milk. It... More 

Vacaville, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

My work associate and I stayed there for 2 nights 10-28-2014 and 10-29-2014. the Rooms were great. I had a issue with the chair in the room and I informed the front desk and it was taking care of. I didn't know much about the casino and one on the casino staff (Security Guard) walked me through the place and... More 

Was this review helpful? Yes 2
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Rascal, thank you for your very kind review. We will post copies for all to read. Gary More 

Manteca, California
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 16, 2014

This hotel is striving to be a place you want to stay. Although, I did find some things that could be improved, after talking to the front desk when checking out, she seems to take my feedback well. The wifi was spotty at best in my room on the 4th floor. The room also needed some maintenance issues with the... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Larry, Thank you for your kind review. We are replacing all the carpeting this year and early next. About 18 rooms have already been done, perhaps you can request one for your next stay. Gary More 

Greeley, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 9, 2014

I stay at the Diamond Mountain Casino and Hotel whenever I visit Susanville. The hotel is clean and quiet and for business, the rooms are reasonably priced. The hotel does offer a workout room and pool. The casino restaurant is good for breakfast, but I would skip the hotel for dinner and dine elsewhere.

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Squilly, Thank you for your very kind review. Please see me when you return and I will recommend some dinner items you may not have tried. Gary More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 30, 2014

Considering there were not many other places to stay in this town this was my best bet. Essentially, it was only a place to rest my head at night. Unfortuanetly I could hardly do that. I only received a sheet and one very thin blanket. This made it difficult for me to get a good rest. The best part about... More 

Was this review helpful? Yes 1
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear HH, I will let the coffee bar team know that you enjoyed their company. When it gets a little cooler we switch to heavy comforters on our beds. I hope you realize that you can call our hotel desk anytime to request a comforter or extra blanket. We hope you'll try us again. Thank you, Gary More 

Saint Croix Falls, Wisconsin
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 12, 2014

The Diamond Mountain Casino and Hotel is a very clean and quiet Hotel. The staff is very good. The property is well kept and it is easy to park. Did not gamble so I can not give any advice there! Too late and too cheap!

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Yankeclipper, Not many folks notice the hard work our maintenance/housekeeping staff do everyday. Thank you very much, Gary More 

Rancho Cordova, California
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2014

I made my reservation on line, and got a great price for two days. When I arrived I was greeted at the reservation disk with a warm happy face. The clerk was very informative of area when I asked where the memorial building was and how to get there. The room was very clean, It has a sofa in the... More 

Was this review helpful? Yes
This_Hotel_Guy, Manager at Diamond Mountain Casino and Hotel, responded to this review

Dear Shellby, I will post your very kind review for the front desk and bar team to read for themselves. Thank you very much, Gary More 

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