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Sheraton Sunnyvale

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1100 North Mathilda Avenue, Sunnyvale, CA 94089
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Breakfast for 2 Included
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Sheraton Sunnyvale
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Taipei, Taiwan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is around highway 237 and 101. Its location is isolated, no store around, but is convenient to both Palo Alto or Milpitas. Hotel includes several 1-2 story buildings, both facing toward a central swimming pool. Facility is typical sheraton styled, but more like a hampton inn. No much service, do not feel the passion of faculty. You Just... More 

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Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for taking the time to share your feedback on your most recent stay with us. We take great pride in our service and I have no doubt our team will be disappointed to hear we missed our mark during your stay. I assure you we will learn from this experience and I ask during your next visit to... More 

Davis, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Horrible customer service!!!! Marian (at the front desk... I think that was her name), put me on hold for 20 minutes) when I called to dispute a no show charge. I cancelled my room reservation 24 hours in advance and she said they were looking at their data.She put me on hold for 20 minutes and then hung up on... More 

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Travelers are raving about these Sunnyvale hotels

Tel Aviv, Israel
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good hotel for business travelers. Spent 6 nights and was not disappointed. Good, clean and comfortable room. Good beds. Appears all of the rooms in the hotel are now renovated, but the property still retains its' late 20th century feel. No complaints. I was able to book in advance and had a room with free internet, though... More 

Was this review helpful? Yes
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for taking the time to share your experience. I'm glad to hear you enjoyed your stay and will be coming back in the future. I appreciate your feedback on our green program and will work with our team on how we communicate this option more clearly. Thank you for participating and going green! For your next stay please... More 

Irvine, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As a frequent traveller with the SPG group of hotels, this Sheraton is a bit outdated from most of the SPG Sheraton line I have visited. Layout of property are buildings of only two floors, no elevators surrounding a central pool area. If you are not able to climb stairs advise the property when booking. Nonetheless rooms were recently updated,... More 

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Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for sharing your experience at the Sunnyvale Sheraton. We appreciate your kind words about our staff and our service. We hope to welcome you, your family (including the 4 legged one) again soon! If you come back during football season don't forget the light rail is close by and just a short walk from us. Until then, take... More 

maui
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is pricey and then they had the gall to charge $9 a day for internet, daily. Most hotels in their price range offer up at least a continental breakfast, but not here. In addition, the reason I booked this hotel was because of the shuttle to SJC. When I got there the shuttle was booked, so it wasn't... More 

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Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for sharing your experience at the Sunnyvale Sheraton! Just like you many of our guests enjoy access to our shuttle service. I apologize it was already scheduled at the time you needed. For your next stay call or let us know in advance and we'll schedule your ride for you. We offer shuttle service 7am-7pm Monday - Friday.... More 

Palm Desert,CA
Level Contributor
144 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were really pleased with our room and the outdoor surroundings. We brought our dog and were happy for a little patio outside where the dog could sit with us to watch goings on. The beds, sheets, pillows were of high quality and comfortable. The only criticism I have is that the gardeners use Roundup to kill weeds on the... More 

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Palm Desert, California
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has a wonderful property with lots of green and shade, flowers and patios. I would suggest a lower floor so you can take advantage of the sliding glass door and patio. The bed was very comfortable and the bedding and pillows amazing. You can tell they are part of the Westin because their bedding reflected that high standard.... More 

Was this review helpful? Yes 1
Sunnyvale_Staff, General Manager at Sheraton Sunnyvale, responded to this review

Thank you for sharing your experience with us here at the Sunnyvale Sheraton! It's great when we get to travel with our dog and I'm glad you were able to experience the same. We hope to welcome you back again soon. Take Care of yourself and safe travels always. More 

London
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First of all let me say, the staff were great at this place but the owners of this hotel (The Sheraton Group) have committed a fundamental error that really makes me (and other Trip Advisor reviewers really mad. On top of charging the grand total of $409 per night, excluding breakfast mind you, they have the temerity to charge you... More 

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Seattle
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed June 18, 2015

We originally had a ground floor room. The stench was unreal. Humid and smelly. I think the building has issues. The humidity was not your average humidity in California. Especially with no rain in sight and such hot tempatures. The smell was truly unbearable. We opened the windows and sprayed air freshener to no avail. Fortunately we were moved to... More 

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Somerville, Massachusetts
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 17, 2015

Stayed for 5 nights for a business trip. Checkin, checkout process was fairly quick. Good: * Clean, spacious rooms. * Comfortable beds. * No shortage of power outlets. Bad: * Housekeeping may replace your shampoo/conditioner if they feel like (happened a couple of times). Ugly: * Found a 1" cockroach frolicking on the bed when I was about to check... More 

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