Great price. Decent room. I was in town on business and I saved the government's/taxpayer's money by staying here. Very comfortable beds and couch. Could use a few more cable TV channels, but not a big deal. Will be staying here again on my next business trip, even though I couldn't get a King bed. :-)
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We have stayed here twice - last year during the Christmas season, and at Thanksgivng this year. They have the very best weekday breakfasts we have had anywhere!
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Dear Linda_from_Gallup,
Thank you for posting your review about recent stay with us. We are pleased to learn that your recent stay with us met your expectations. We are pleased to learn that we offer "best weekday brakfasts" despite the many negative comments from other hotel guests in the past.
We look forward to welcoming you back in the future....
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My husband and I stay at this location for well over a year whenever we visit family up north. Sure, it's not a fancy, 5-star hotel, but we're not stuck up folk who are picky. One of the main reasons we stay here are for the beds! They are so comfy!! Another reason we stay here is because it is...
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Dear Jacinta S,
Well stated! Thank you for posting your review on Tripadvisor. We are definitely not a fancy 5-star hotel and certainly we can't be! However, we pride in friendliness of staff as well as the cleanliness of the guestrooms.
We are pleased to learn that you enjoyed our "Serta pillowtop Mattress" and had comfy sleep. We know the...
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they have not done anything with this hotel in 40+ years. It still looks like the 1960s Holiday Inn from the outside, rooms are old and worn out on the inside.
Smell inside the room is like my 90 year old grandmothers house -yuck
Ants in the bathroom
TV very old - remote long gone and replacement remote only does...
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Dear grantedtravel,
Thank you for taking the time to post your review about recent stay with us at Ramada Silicon Valley. Your business is important to us and your comments will be addressed to our management staff as well as the owners of the hotel.
We sincerely apologize for not meeting your expectations during your stay. We, here at Ramada...
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I stayed here by making a booking mistake through Hotwire. The photos on the Hotwire site must have been 20 years ago when the hotel was first opened. When I got to my room, I notices that the room smelled mildewed and after inspecting closer, found that the vents in the bathroom were clogged with dust and dirt. I didn't...
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Dear Brian E,
Your feedback, positive or negative, is important to us to strive the best and friendly customer service and to provide clean and economical guestrooms to make every guests' stay a memorable experience.
It is apparent that we didn't meet your expectations during your recent stay with us; with this said, we sincerely apologize for the less than...
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I and my girlfriend stay there for one day and they make a mistake on the room. Instead asking us nicely to the front desk to resolve the problem . A very young lady, just knock on our door demand to report to office imediately. Sound like we are sneaking in or something. My girlfriend was mad. So I checking...
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Dear Dan L,
Thank you for taking the time out of your busy schedule to post your review on Tripadvisor. We sincerely apologize for the unpleasant stay with us.
According to our records, one of the front desk trainee didn't follow the proper procedure. With this in mind, please accept our apology. We will retrain our front desk to ensure...
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The room was adequate but the carpet had huge stains, sink kept backing up and no place to recharge phones or laptop. The plugs that were there had extension cords plugged in.
The staff was pleasant. Breakfast was pretty plain. Had dinner at the restaurant and
even though we were there before eight felt like staff was waiting for us...
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Dear Ruth L,
Thank you for the review about your recent stay with us. We were sorry to learn that we didn't meet your expectations and wouldn't consider staying with us again in the future.
Your feedbacks, positive or negative is important to us to improve our daily operations and meet every guests satisfaction. Your comments will be addressed to...
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I hope you do not feel awful like me because of their service.
Here is one example of how bad it was.
It is all my fault that I left my cell phone in my room.
However one staff refused to search it carefully and called me stupid when I asked him (middle aged guy probably from South East Asia)...
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Dear wayoi,
Thank you for taking the time to post your review on Tripadvisor. First, we apologize for the unpleasant experience you encounrtered with our staff. Please know that the comments you shared on service/staff are in no way typical of service we provide here at Ramada Silicon Valley.
When you and your husband brought your concerns to our attention,...
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We stayed in Ramada for about 6 days. Even though the facilities require a little more cleaning, overall experience is quite good. The price offered was honored. Very good breakfast. To my surprise the swimming pool was closed at 6:00 AM, but I realize that to the most of people this is not very important.
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Dear Sam L,
Thank you for your comments about your recent stay with us. We were sorry to learn that the pool closure at 6am disappointed you during your stay. Please know our pool is closed between 10pm to 9am due to insurance reason (certainly no intention to giving hard time to our hotel guests.)
We're pleased to learn that...
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I don't like writing bad reviews, but I have to inform those travelers that care about cleanliness to avoid this property. It's truly a pity because the grounds are quite attractive, and you could tell that the hotel had its good days. Today, however, it is stunningly run down. I'm perplexed as to why they let it deteriorate like this....
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Dear globaling,
Thank you for taking the time to post your comments about recent stay with us. We were sorry to learn that we didn't meet your expectations.
In regards to the hotel "stunningly run down", we had plans to rebuild the hotel on this existing property few years ago; however due to the downturn in economy, we had to...
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61 Reviews
149 Reviews
