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The Grand Hotel

3.0 of 5 865 W El Camino Real, Sunnyvale, CA 94086
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Certificate of Excellence 2014
The Grand Hotel
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The Grand Hotel
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84 reviews from our community

Traveler rating
    29
    37
    12
    2
    4
See reviews for
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8
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52
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cupertino, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I needed a break from the usual but didn't want to go to far from home. We started looking at hotels in the area and after calling around and comparing different prices and amenities we stumbled upon The Grand Hotel. Got a great deal on the price and for a weekend none the less. Not only that... More 

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cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Hotel Sunnyvale, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We thank you for the 5 Star review! We are very pleased to learn that our team provided you with exceptional service during your recent visit. We look forward to welcoming you back as... More 

Los Angeles, CA
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

OK, so I had been searching and searching for like a WEEK for a reasonably-priced hotel for the first night of a weekend visit to family in the Bay Area. $100-139 per night for Motel 6s and Days Inns? REALLY? It's an anathema to me to pay that much for a room unless it has some kind of special "something... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your time, and for recognizing our mission to provide the best service and pampering experience to each of our guests. It is always a pleasure to read from a senior contributor and your feedback is very important to us! We are very pleased to learn that you enjoyed your stay at The Grand Hotel. We are sorry... More 

San Jose, California
1 review
5 of 5 stars Reviewed November 20, 2014

Rooms were clean and spacious. Food was very good and the staff was helpful and friendly. All services and amenities were great. I really don't have any complaints. Its located in a great part of town with nightlife and food and a short drive from 49ers/Sharks games, Apple campus and many other companies. Highly recommended for any type of travel!

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at The Grand Hotel in Sunnyvale. We thank you for the 5 Star ratings! . We look forward to welcoming you back as our guest in the near future! Warm... More 

Bangalore, Karnataka, India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed October 18, 2014

Very good hotel in the heart of the city. The pick up and drop service is very good. Happy hour is amazing. Pros: Villa rooms are good, well equipped kitchen, near to many restaurants, location Cons: Breakfast needs improvement, small pool

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Hotel Sunnyvale, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We are very pleased to learn that you enjoyed everything The Grand Hotel has to offer as amenity. We look forward to welcoming you back as our guest in the near future. Warm regards,... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

My wife and I stayed at the "Grand Hotel" in Sunnyvale so that we can see a concert by my sister in law on October 11th, Saturday. This boutique hotel is on the main strip, clean, and with very good amenities (happy hour, great breakfast omelets by Juliet, close to shopping & wonderful restaurants). The room is comfortable, large and... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Hotel Sunnyvale, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We are very pleased to learn you enjoyed our accommodations and service and that our team members provided you with exceptional service during your recent visit. The Grand Hotel is scheduled for a $2... More 

Davis, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 28, 2014

Seems like little behind in remodeling .I stayed there on 09/14/14 on a visit to santa Cruz beach the overcharged me by few dollars which I'm unaware of & didn't cared to call for few $$ I stayed in that villa, at the time of check out receptionist asked me for a receipt & I declined thinking it's gonna be... More 

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Hotel Sunnyvale, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We thank you for the 5 Star review on Cleanliness, location & Service! Truly appreciated! We look forward to see you soon and/or as soon as our refurbished rooms are completed! Warm Regards, Claudio... More 

1 review
3 of 5 stars Reviewed September 25, 2014

A so-so hotel with outdated furniture and so-so customer service. Elevator was not working and there was no signage indicating the outage. After a long day of work, I went to the kind of blah bar and ordered a martini and was a little shocked to see on my bill that it was $20! I can get a much better... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Following your recent visit here at The Grand Hotel Sunnyvale, thank you so much for taking the time to share your experience. We thank you for the 4 star review in cleanliness. We are happy to inform you that a $2 Million Dollar refurbishment is scheduled first quarter of 2015. We would welcome an opportunity to discuss any aspects of... More 

Kansas City, Missouri
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 24, 2014

Just returned from a biz trip using this property. While the staff was great in all aspects, the hotel is underwhelming and dated. As multiple comments from the property indicate in other reviews there is a refurbishment planned. The rooms are clean, spacious, but dated. Think late 90's dated with mahogany, and gold fixtures all over. The bed was very... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for staying at The Grand Hotel, Sunnyvale. We thank you so much for taking the time to share your experience on Tripadvisor, most importantly, Thank you for the 5 star rating on service! We look forward to your return and we hope you will enjoy our $2 million dollar refurbishment. Warm regards, Claudio Bono General Manager More 

Park City, Utah
Top Contributor
138 reviews 138 reviews
61 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 2, 2014

The place has curb appeal, I'll say that. The lobby is nice. I recall that the elevator goes from the first floor to the 4th with no 3rd floor button? Conversation piece when you are in the elevator with other guests. I forgot to ask what that was about at the front desk. The rooms are unremarkable. Not enough outlets... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience. It is my pleasure to announce that The Grand Sunnyvale is scheduled to undergo with a $2 million dollars refurbishment. All our furnitures will be custom made. We are proud to be the only Hotel in Sunnyvale with 104 rooms Hotel,... More 

Plano, Texas
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 29, 2014

This Grand Hotel sets the bar high with just their name. In reality, it's not "grand" but it is a nice hotel that appears to be owned locally and run well by a friendly staff. The location is convenient on El Camino Real and you can pretty much reach any major employer without major headaches. Parking was plentiful, free and... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Following your recent visit here at The Grand Hotel in Sunnyvale, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your stay. We regret to learn you you did not get to fully enjoy your room due to the desk. A $2 Million dollar refurbishment in... More 

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Additional Information about The Grand Hotel

Address: 865 W El Camino Real, Sunnyvale, CA 94086
Location: United States > California > Sunnyvale
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 104
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Also Known As:
Grand Hotel Sunnyvale
Hotel Style:
#7 Business Hotel in Sunnyvale

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