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The Grand Hotel

Certificate of Excellence
865 W El Camino Real, Sunnyvale, CA 94086
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The Grand Hotel
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The Grand Hotel
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93 reviews from our community

Traveler rating
    32
    41
    13
    2
    5
See reviews for
9
10
2
55
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waukesha, Wisconsin
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The Grand Hotel bills itself as a "boutique" hotel. It is far to average to be called a boutique. The location in central Sunnyvale is convenient for many. The rooms are large and well-appointed. The staff are attentive and proficient. Check-in/out are a breeze. At the time of this writing the lounge/breakfast area was closed for renovation. The hotel is... More 

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for taking the time to offer your feedback. The Grand Hotel is undergoing a $3 million dollar refurbishment. This includes the Bar (fully redone and re-opened since 04/24) as well as our meeting space. Those changes are necessary to service you better. Our rates are comparable to the surrounding areas. We proposed your company to move your meeting... More 

Bangalore
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed at the Grand Hotel during a business visit to sunnyvale. At the backside of the hotel they have nice studio kind of accommodation with a living room with fire place (which was very useful in early onset of spring weather) and a kitchenette. Breakfast was ok. They have room service menu which is very useful during rainy season.... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Sunnyvale Hotel, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We are very pleased to learn that you enjoyed your stay in one of our Villas!. We look forward to welcoming you back as our guest in the near future. Best regards, Claudio Bono... More 

Sparks, Nevada
Top Contributor
81 reviews 81 reviews
29 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I’m going to give this place a 3 star review for a few reasons which I will go into as I write about our experience at The Grand Hotel. The front of the hotel is just “OK” – the nighttime photos on line make it look nicer than it actually is. It is located right off of a very busy... More 

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

Following your recent visit here at The Grand Hotel Sunnyvale, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your room. I am happy to inform you that the Grand will soon undergo a $3 million dollar refurbishment! We thank you for the 5 star ratings... More 

Brussels, Belgium
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 4, 2015 via mobile

Seriously, I stayed there and not only this place is secured and perfectly fine but the property has tons of cameras. I don't think it's right for people to put down a hotel "just because" , especially if its a hotel I stayed myself and that I had a great time.its just nonsense. Hotels are never perfect but they are... More 

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your recent review on TripAdvisor and for the 5 star review! We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at The Grand Hotel Sunnyvale! We are always a step ahead to protect our guests. Security is our concerns. I am glad that you... More 

Miami Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

i've recently stayed here to visit my familly and i have to say i fell under its charm. The staff is very friendly and professionnal...The price is affordable and it worths it...My room was very nice and large and the bed was very comfortable... I spent good moments inside the hotel and I recommend it.

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

Wow! Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at The Grand Hotel Sunnyvale! We look forward to welcoming you back as our guest in the near future! Warm regards, Claudio Bono General Manager More 

Milwaukee, Wisconsin
Contributor
12 reviews 12 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed February 25, 2015

I've stayed here mutliple times for business trips and the rooms are nice/big, usually pretty clean and the buffet in the morning is decent. Not the best location (not near many restaurants, not walkable to anything), but for a quick business trip it's fine. During my recent stay, I noticed my door wouldn't lock behind me so I went to... More 

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for taking the time to offer your feedback. We regret to learn of the challenges you experienced during your recent visit. At The Grand Hotel Sunnyvale, we continuously strive to offer exceptional levels of service. We would welcome an opportunity to discuss these issues further with you and can be contacted at cbono@cghotelgroup.com King regards, Claudio Bono General... More 

Renton, Washington
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 18, 2015

We visited the area as a family and wanted a room with a little bit more space. This hotel was great. A bit dated, but clean. There was the extra space we needed and it was quiet and affordable. Free internet! We would consider staying here again if visiting the area. Breakfast was typical hotel food, but good.

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your review on Tripadvisor, we truly appreciate the time and the 4 star ratings! We are happy to hear you had a great stay at the Grand Hotel in Sunnyvale. We look forward to your next stay! Kind regards, Claudio Bono General Manager More 

Watsonville, California, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2015

Extremely friendly staff. Nice evening reception, free drinks and appetizers. Very good complimentary breakfast. We stayed one night, New Years Eve, after going to the comedy club down the street. We will definitely stay there again whenever we are in that area.

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and provide us with a 5 star rating accross the board! We are so pleased that you had a wonderful visit at The Grand Hotel in Sunnyvale, California. Thank you for Celebrating the New year with us! We look forward to... More 

Ankeny, Iowa
Top Contributor
116 reviews 116 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 5, 2015

Coming back to Grand Hotel the second time, I found that it was truly GRAND. A grand architecture, a grand rotunda, and a grand hotel room we stayed at. The rich buffet breakfast with an outdoor cookout by a pool was like a wake-up call to me. Unlike other hotels, it offers very competitive rates for wonderful clean, spacious rooms,... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at The Cupertino Inn. For any furtur visits, we will be more than happy to assist you with the A/C! We know how to ensure the noise level is set... More 

Cupertino, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 16, 2014

My husband and I needed a break from the usual but didn't want to go to far from home. We started looking at hotels in the area and after calling around and comparing different prices and amenities we stumbled upon The Grand Hotel. Got a great deal on the price and for a weekend none the less. Not only that... More 

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Hotel Sunnyvale, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We thank you for the 5 Star review! We are very pleased to learn that our team provided you with exceptional service during your recent visit. We look forward to welcoming you back as... More 

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