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All 34 Sunnyvale hotels

The Grand Hotel

3.0 of 5 Hotel   |   865 W El Camino Real, Sunnyvale, CA 94086
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78%
Ranked #9 of 34 Hotels in Sunnyvale
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
sac r Davis, California
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79 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Davis, California
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Seems like little behind in remodeling .I stayed there on 09/14/14 on a visit to santa Cruz beach the overcharged me by few dollars which I'm unaware of & didn't cared to call for few $$ I stayed in that villa, at the time of check out receptionist asked me for a receipt & I declined thinking it's gonna be... More

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1 review
3 of 5 stars Reviewed 1 week ago

A so-so hotel with outdated furniture and so-so customer service. Elevator was not working and there was no signage indicating the outage. After a long day of work, I went to the kind of blah bar and ordered a martini and was a little shocked to see on my bill that it was $20! I can get a much better... More

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cbono2, General Manager at The Grand Hotel, responded to this review

Following your recent visit here at The Grand Hotel Sunnyvale, thank you so much for taking the time to share your experience. We thank you for the 4 star review in cleanliness. We are happy to inform you that a $2 Million Dollar refurbishment is scheduled first quarter of 2015. We would welcome an opportunity to discuss any aspects of... More

Kansas City, Missouri
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from a biz trip using this property. While the staff was great in all aspects, the hotel is underwhelming and dated. As multiple comments from the property indicate in other reviews there is a refurbishment planned. The rooms are clean, spacious, but dated. Think late 90's dated with mahogany, and gold fixtures all over. The bed was very... More

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cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for staying at The Grand Hotel, Sunnyvale. We thank you so much for taking the time to share your experience on Tripadvisor, most importantly, Thank you for the 5 star rating on service! We look forward to your return and we hope you will enjoy our $2 million dollar refurbishment. Warm regards, Claudio Bono General Manager More

Park City, Utah
Top Contributor
121 reviews 121 reviews
58 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The place has curb appeal, I'll say that. The lobby is nice. I recall that the elevator goes from the first floor to the 4th with no 3rd floor button? Conversation piece when you are in the elevator with other guests. I forgot to ask what that was about at the front desk. The rooms are unremarkable. Not enough outlets... More

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cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience. It is my pleasure to announce that The Grand Sunnyvale is scheduled to undergo with a $2 million dollars refurbishment. All our furnitures will be custom made. We are proud to be the only Hotel in Sunnyvale with 104 rooms Hotel,... More

Plano, Texas
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Grand Hotel sets the bar high with just their name. In reality, it's not "grand" but it is a nice hotel that appears to be owned locally and run well by a friendly staff. The location is convenient on El Camino Real and you can pretty much reach any major employer without major headaches. Parking was plentiful, free and... More

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cbono2, General Manager at The Grand Hotel, responded to this review

Following your recent visit here at The Grand Hotel in Sunnyvale, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your stay. We regret to learn you you did not get to fully enjoy your room due to the desk. A $2 Million dollar refurbishment in... More

Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

I really enjoyed my stay at the Grand. The staff was friendly and helpful, my room was comfortable, and I loved the pool area. I was never bothered by noise, and my room was always clean. Two thumbs up!

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Hotel in Sunnyvale, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We are very pleased to note the 5 star ratings you gave us for sleep quality, value and service! We look forward to welcoming you back as our guest in the near future.... More

Palm Beach Gardens, Florida
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2014

Very comfortable, clean spacious rooms. Good location, friendly staff and good family value on the weekend. Beds were comfortable. Very pleasant surprise. Would gladly recommend them. They have a sister hotel in Cupertino which I would also recommend.

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. We hope to see you again soon at The Grand Hotel! Kind Regards, Claudio Bono General Manager More

Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 3, 2014

Great hotel convenient to San Jose. Rooms are clean and updated. Bathrooms are nice. The TV is a flat screen & they have a smartphone charging dock in the room. No charge for parking and a free breakfast all at a reasonable rate. I would stay here again.

Was this review helpful? Yes
cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the entire team at The Grand Hotel Sunnyvale, thank you for sharing the details of your recent visit to our hotel on TripAdvisor. We look forward to welcoming you back as our guest in the near future! Warm Regards, Claudio Bono General Manager More

Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2014

The Grand Hotel is an appealing Hotel that serves the Sunnyvale business district well. Front reception staff are great. My room was large and well appointed - but not modern. Very traditional. Similar to a Drury Inn if i can give a comparison. Bathroom is large and shower works well. But my TV did not work. Many channels just would... More

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cbono2, General Manager at The Grand Hotel, responded to this review

On behalf of the Management team at The Grand Hotel Sunnyvale, we would like to thank you for completing your review on TripAdvisor. Our hotel prides itself on providing five star service, yet in some cases, mistakes can occur. Rest assure, we will take the necessary measures to do an internal follow up with our staff to ensure that issues... More

Los Angeles, California
Top Contributor
69 reviews 69 reviews
41 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 10, 2014

This hotel is at a great location and very clean. My reservation came with breakfast, which has a lot of choices including made to order omelette. I was given the bungalow suite, which was essentially a 1-bedroom apartment on the back side of the property. Pretty spacious, complete with a little kitchen. Would definitely recommend this property for business and... More

Was this review helpful? Yes 1
cbono2, General Manager at The Grand Hotel, responded to this review

Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at The Grand Hotel Sunnyvale. We thank you for the 5 star ratings on cleanliness & service. Please let us know when you will be returning in Sunnyvale area. We... More

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Additional Information about The Grand Hotel

Address: 865 W El Camino Real, Sunnyvale, CA 94086
Phone Number:
Location: United States > California > Sunnyvale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 104
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Also Known As:
Grand Hotel Sunnyvale

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