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Extended Stay America - San Jose - Sunnyvale

2.5 of 5
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1255 Orleans Drive, Sunnyvale, CA 94089 (Formerly Homestead Sunnyvale)
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Extended Stay America - San Jose - Sunnyvale
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Ranked #21 of 35 Hotels in Sunnyvale
A recent review
3 of 5 stars Reviewed March 18, 2015
Prasanna R Bengaluru (Bangalore), India
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60 reviews from our community

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    18
    6
    9
    9
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6
Couples
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4
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 18, 2015

I stayed at this place for about 10 days. The staff at the reception are very friendly. There is breakfast provided in the morning - fruits , coffee, tea, choco drink and chocolate bars. There is also a kitchen in the room and the hotel provides utensils as well. The stay was good. But there were some problems in the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Sunnyvale, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you did not receive housekeeping services during your stay. I will be making sure our staff properly communicates our housekeeping policies moving forward. Still, I am pleased to hear that your stay overall was a pleasant one. Thank you very much for providing us with... More 

Brigham City
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 17, 2015

Stayed here for a week in Feb of 2015. Very small room, no desk. Furniture was old and only so-so at best. At extended stay hotels, you should expect amenities offset an extended stay. The "kitchen" was very small and dated. Cabinets showed significant ware. NO dishes, cutlery or pots/pans. Found out they provide dishes/cutlery on request only. Staff did... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Sunnyvale, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your experience did not meet our company’s high standards. To prevent this from happening again, our staff is making sure all rooms are thoroughly cleaned and inspected before guest arrivals and will continue... More 

Bengaluru (Bangalore), India
2 reviews
4 of 5 stars Reviewed March 1, 2015

Great value for money. Its on Lawrence which makes easy approachable. Close corporate such NetApp Bloom energy. Walk to restaurants such as Subway, medetarenian , Bart is next to which can further enhance connection

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Manager_11525, General Manager at Extended Stay America - San Jose - Sunnyvale, responded to this review

Thank you for your recent review of your stay. We are so glad to hear that you enjoyed close access to the restaurants and public transportation. Thank you very much for providing us with your feedback. We look forward to having you back anytime you are in the area. More 

Fresno, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2015

This is a modest stay for our family and has no bells or whistles. However, their customer service exceeded our expectations. Given the limited staff (which I understand keeps cost down) and resources, employees here do a wonderful job of helping guests feel welcomed and maintaining the property. I will definitely return.

Was this review helpful? Yes 2
Charleston Sc.
Contributor
14 reviews 14 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed November 30, 2014

I was forced to stay here by my company otherwise I would have ran from this place. I had the unlucky experience of staying here for 2 of the longest weeks of my life and this place only changed the linens 1 time in the 2 week term. If you want clean towels as is expected when you stay at... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Sunnyvale, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with our housekeeping services. As well, I am sorry that our location did not meet you satisfaction. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We... More 

Leicester, United Kingdom
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 16, 2014

I struggled to find a hotel room recently, and ended up here. Generally speaking, it is okay.....breakfast really simple, but fine. However, I was put in room 321. Wow, what a smell - nasty stale sweat and old curry is how I would describe it :( I was rushing to head out for the evening, so left a/c on full... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 14, 2014

We (Myself, Wife and Daughter) stayed a week at the extended Stay and from a location perspective its very close to the Sunnyvale business precinct. It isnt close to anything after hours though. If you wish to have restaurants etc close by then this is not the Hotel for you. Apart from a few limited choices you will be required... More 

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Patterson, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

I always have a pleasant stay here. The staff is friendly and warm. The room is always clean and comfortable. I'm not fond of the new policy where you have to request a set of dishes and utensils and coffee maker. They were removed from the rooms, I guess due to theft. Still, it's not a big effort to request... More 

Was this review helpful? Yes 1
Chennai, Tamil Nadu, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2014

The hotel rooms are well maintained and clean. The employees are friendly and helpful. Nice place to stay for a longer period. The grab and go morning breakfast is a nice concept in this modern fast world.

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 22, 2014

Stayed here 25 days while on temporary assignment. The breakfast is good enough for weekends or to grab some fruit for lunch, but plan on fixing or picking up something on the way to work. Clean and quiet enough. In an dot-com manufacturing area so it's pretty calm in the evening. Staff is very helpful and friendly. Could have used... More 

Was this review helpful? Yes 4
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