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Extended Stay America - Stockton - March Lane

Certificate of Excellence
2.5 of 5
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2844 West March Lane, Stockton, CA 95219
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Extended Stay America - Stockton - March Lane
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Ranked #6 of 28 Hotels in Stockton
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
TripGal63
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63 reviews from our community

Traveler rating
    30
    14
    7
    8
    4
See reviews for
12
6
6
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
56 reviews 56 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing fancy - close to the freeway for easy access - room needs a little TLC - carpet baseboards were coming off the wall and the paint job in the bathroom looks like it was done by a DIYer - free coffee and muffins in the lobby in the morning.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to write a review of our property. Please accept our apologies for the room conditions you experienced. Still, we are pleased to read that we were able to provide you with a positive stay overall. I am grateful for the feedback you provided so we are able to continually improve our hotel. I would... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Convenient stay, close to everything. I love that the room was clean, it also has a mini kitchen and a rotating hd tv. Nice and safe. The reason I gave the hotel a 4 out of 5 was that the grab and go breakfast wasn't much to choose from and you can pretty much hear the ppl in the other... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to write a review of our property. I truly appreciate your kind words regarding our clean rooms and fully equipped kitchens. I was pleased to read that you enjoyed our location as well. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Chico, California
1 review
1 of 5 stars Reviewed March 11, 2015

No bellboy, had to try and maneuver luggage cart through double doors that were not automatic (two desk clerks were just chatting with each other during my struggle) Bathroom lighting terrible, and only a bar of soap for toiletries; no blow drier. TV had only a few working channels. The room had no glasses, etc. except two disposable cups. No... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The experience you described is unacceptable and I sincerely apologize. Moving forward, I will make sure my staff is more attentive to guests and their transition in and out of the hotel with luggage or any other personal belongings that require additional help. I... More 

Tallebudgera, Australia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 9, 2015

Stayed here for one night, room was clean, good size fairly quiet. Easy access to many restaurants. Lack of tea/coffee facilities in room, had to ask for hair dryer, tea, coffee, coffee maker. Otherwise our stay was good.

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Sacramento, California, United States
1 review
5 of 5 stars Reviewed February 13, 2015

although there were other people in line ahead of me, i was pleasontly surprised with the swiftness and efficiency of my check in. also the friendliness by the woman that checked me in, she made me feel like she was really happy that i was staying there

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Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you were pleased with our swift check in process. I truly appreciate your comments regarding the friendliness of our team. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Sacramento, California
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 7, 2015

I wish I could give this hotel a 3.5. Overall it's a good value for the price. This is an extended stay hotel at an affordable price. Rooms are reasonably clean. They clean them just before you check in (so no early checkin unless you let them know in advance). Don't really expect too much from the staff, otherwise you'll... More 

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Manteca, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

To all people giving Extended Stay a bad review because they are "lazy"? It's an extended stay hotel, unlike a normal one night hotel. They clearly state on their website they don't offer the normal house cleaning other regular hotels do. So pls do research before choosing a hotel than giving a bad review because this is an extended stay.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that our hotel met your expectations. We do our best to provide the best value in lodging by offering a great price with a kitchen along with a free grab and go breakfast. Thank you again for posting your review. I do... More 

1 review
1 of 5 stars Reviewed December 17, 2014

This was the worst experience I have ever had at a hotel. The staff was not welcoming and were very lazy. They do not clean your room unless you pay an extra fee. They do not bring you items you have to walk to the front desk to get them yourself! I do not recommend this hotel to anyone!!!

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Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are disappointed to hear that you did not receive quality service and that our cleaning policies were not explained to you. We provide complimentary housekeeping for our guests staying 8 days or more and you are always welcome to exchange towels and linen... More 

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2014

Unlike most hotel and motel rooms, this room had a lazy-boy chair. It was comfortable and worked great while I caught up with the TV news. For the price, we had a fully equipped kitchen and two desks. Bed was comfortable and gave us a good night's sleep. Room was spacious, well lighted and clean. The breakfast was not a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the room meeting your expectations. The staff and I are proud to have provided you with a clean, comfortable, spacious room. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you... More 

1 review
5 of 5 stars Reviewed November 6, 2014

My entire stay was memorable and my family and i had an amazing time at this property with such great staff and with outstanding hospitality. At the time of check in, reception staff Shareka was very courteous and polite. As my entire weekend was very cherishable and full of much needed family time. I would definately like to visit the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

It is so rewarding to read that you had a great memorable stay with us. Thank you for your comments. I am proud of our team for providing you and your family with such outstanding service. It is so great to read that you would like to stay with us again. The staff and I would like to thank you... More 

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