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Extended Stay America - Stockton - March Lane

2.5 of 5
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2844 West March Lane, Stockton, CA 95219
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Extended Stay America - Stockton - March Lane
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Ranked #8 of 28 Hotels in Stockton
A recent review
3 of 5 stars Reviewed April 7, 2015
TripGal63
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65 Reviews from our TripAdvisor Community

Traveler rating
    30
    14
    7
    9
    5
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13
6
7
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redondo Beach, California
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On arrival the reception staff were very friendly although the only room available to me was a smoking room, I am a non smoker and cigarette smoke repulses me!! I get to my room no. 308 on the third floor opening the door the foul smell hits me between the eyes, disgusting stale smokey smell. The room was tidy but... More 

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Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the problems with your room is truly regrettable. We are very sorry for your experience. We will be checking the room that you mentioned to prevent your experience from happening again. Regarding dishware, while we no longer keep dishes... More 

San Francisco, CA
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed April 19, 2015 via mobile

We checked in around 10 pm. There were some sketchy looking people loitering outside smoking. Got to our room. It smelled like weed. Strongly. The furnishings are shabby and many are out of order. No lightbulbs in two out of three bedside reading lamps. Hair on the blankets. Hole kicked in fiberglass bathtub. Need I go on?

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the furnishings and cleanliness issues of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be sending our maintenance engineer in each room to check our reading lamps and bathtubs to make... More 

Top Contributor
56 reviews 56 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 7, 2015

Nothing fancy - close to the freeway for easy access - room needs a little TLC - carpet baseboards were coming off the wall and the paint job in the bathroom looks like it was done by a DIYer - free coffee and muffins in the lobby in the morning.

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Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to write a review of our property. Please accept our apologies for the room conditions you experienced. Still, we are pleased to read that we were able to provide you with a positive stay overall. I am grateful for the feedback you provided so we are able to continually improve our hotel. I would... More 

1 review
4 of 5 stars Reviewed March 22, 2015

Convenient stay, close to everything. I love that the room was clean, it also has a mini kitchen and a rotating hd tv. Nice and safe. The reason I gave the hotel a 4 out of 5 was that the grab and go breakfast wasn't much to choose from and you can pretty much hear the ppl in the other... More 

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Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to write a review of our property. I truly appreciate your kind words regarding our clean rooms and fully equipped kitchens. I was pleased to read that you enjoyed our location as well. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Chico, California
1 review
1 of 5 stars Reviewed March 11, 2015

No bellboy, had to try and maneuver luggage cart through double doors that were not automatic (two desk clerks were just chatting with each other during my struggle) Bathroom lighting terrible, and only a bar of soap for toiletries; no blow drier. TV had only a few working channels. The room had no glasses, etc. except two disposable cups. No... More 

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Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The experience you described is unacceptable and I sincerely apologize. Moving forward, I will make sure my staff is more attentive to guests and their transition in and out of the hotel with luggage or any other personal belongings that require additional help. I... More 

Tallebudgera, Australia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 9, 2015

Stayed here for one night, room was clean, good size fairly quiet. Easy access to many restaurants. Lack of tea/coffee facilities in room, had to ask for hair dryer, tea, coffee, coffee maker. Otherwise our stay was good.

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Sacramento, California, United States
1 review
5 of 5 stars Reviewed February 13, 2015

although there were other people in line ahead of me, i was pleasontly surprised with the swiftness and efficiency of my check in. also the friendliness by the woman that checked me in, she made me feel like she was really happy that i was staying there

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you were pleased with our swift check in process. I truly appreciate your comments regarding the friendliness of our team. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Sacramento, California
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 7, 2015

I wish I could give this hotel a 3.5. Overall it's a good value for the price. This is an extended stay hotel at an affordable price. Rooms are reasonably clean. They clean them just before you check in (so no early checkin unless you let them know in advance). Don't really expect too much from the staff, otherwise you'll... More 

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Manteca, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

To all people giving Extended Stay a bad review because they are "lazy"? It's an extended stay hotel, unlike a normal one night hotel. They clearly state on their website they don't offer the normal house cleaning other regular hotels do. So pls do research before choosing a hotel than giving a bad review because this is an extended stay.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that our hotel met your expectations. We do our best to provide the best value in lodging by offering a great price with a kitchen along with a free grab and go breakfast. Thank you again for posting your review. I do... More 

1 review
1 of 5 stars Reviewed December 17, 2014

This was the worst experience I have ever had at a hotel. The staff was not welcoming and were very lazy. They do not clean your room unless you pay an extra fee. They do not bring you items you have to walk to the front desk to get them yourself! I do not recommend this hotel to anyone!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are disappointed to hear that you did not receive quality service and that our cleaning policies were not explained to you. We provide complimentary housekeeping for our guests staying 8 days or more and you are always welcome to exchange towels and linen... More 

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