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Extended Stay America - Stockton - March Lane

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2844 West March Lane, Stockton, CA 95219
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Extended Stay America - Stockton - March Lane
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81 Reviews from our TripAdvisor Community

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Prescott, Arizona
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We loved this place. It is close to restaurants and shopping. It had a regular size refrigerator, microwave, dishes, silverware, cups, a kitchen sink, a heater/air conditioner thermostat, iron, ironing board, a table to eat on and a table to write on or to use your notebook/laptop. We got a queen sized bed and it was comfortable. The continental breakfast... More 

Helpful?
Thank potogold2002
Mill Creek, Washington
Level Contributor
8 reviews
3 hotel reviews
1 of 5 stars Reviewed November 16, 2015

Choosing a location in stockton that you will feel safe, this is a good choice. But that is all. Unfriendly and unhelpful staff. Room smelled like different foods every time we went to our room - probably due to people cooking in their rooms in the same hallway. Loud, heard every noise next door and above you. No wash cloths... More 

Helpful?
Thank mcapanyola
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as providing each guest with professional customer service. Thanks to your feedback,... More 

Stockton, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2015

Booked online through company website. Paid for room when I arrived. All went well. Dont leave ANYTHING in your vehicle, this is stockton, several vehicle break-ins this week. Room is clean, can tell that room used to be a smoking room, is immediately stuffy. Turn air conditioners on. Kids smoke in hotel rooms, first floor(non-smoking) always smells like cigarettes, second... More 

Helpful?
Thank FletchLife2
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I am glad to read that you had a positive experience overall and that we were able to accommodate your needs with a comfortable stay. Thank you again for your review. We look forward to seeing... More 

Roseburg, Oregon
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 10, 2015

Worst hotel experience of my life! Room was small and had nothing in it, not even a glass....had to ask front counter. Told me there was security but my car was broken into, 2 windows broken with few items stolen. Management on site was terrible and could care less about car break in even after they told me there was... More 

Helpful?
2 Thank wowzer123
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Additionally, while we no longer keep dishes in... More 

Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 31, 2015

This motel is very clean. Lillian at the front desk was especially nice and attentive. Ted, our maintenance man, feels good about what he does. He takes pride in his work, and is extremely gifted at what he does. He works well with the customers, always asking if things are in good working order. The housekeepers were also friendly, fast... More 

Helpful?
Thank TravelNurseStacy
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments about our friendly customer service. The staff and I would like to thank you again for posting your review. We look... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 29, 2015

Reserved a non-smoking room almost a month in advance. Was emailed a confirmation for a NON-SMOKING room. Checked in and was given a smoking room. Thought I would try and make due until I pulled back the comforter to discover black and white crusty goop all over it. Went to the front desk and explained situation. Was told with a... More 

Helpful?
1 Thank Kelly E
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. I will also make sure that we are thoroughly inspecting rooms prior to guest arrivals. We... More 

Alameda, California
1 review
1 of 5 stars Reviewed September 18, 2015

I rated the hotel so low for a few reasons. The manager was unprofessional: I was being helped by a front counter staff member, and a person was yelling from behind a wall/around the corner. She was asking my name, and other personal information that the first person at the counter already gathered. I asked her to kindly come talk... More 

Helpful?
Thank Anthony C
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will make sure we are providing each guest with professional customer service.... More 

Albany, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 14, 2015

I noticed if you get rooms from priceline/hotwire, they treat you like 3rd. class citizens. Don't bother to ask for anything because the answer is always, "We are COMPLETELY booked for the night". Then a new customer stopped by, they have rooms avail. Rooms were ok and you get what you paid for. The dark hair lady at the front... More 

Helpful?
1 Thank SoftballMom28
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that your stay was not to our company’s high standards. I will discuss your comments with the team, and we will be coaching our staff to ensure each guest receives professional customer service. Thank you very much for bringing this to our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 8, 2015 via mobile

This place is disgusting. I was in room 316. Prostitues walking around parking lot...no towels in room..dirty washcloth left on chair. Open the fridge and there was a take out meal and 2 beers!! Walls filthy..hair on toilet seat. Don't waste your money!!

Helpful?
1 Thank frknk68
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding your room and refrigerator is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be doing a deep clean to the room number you mentioned to make sure your experience is not repeated. Please do not... More 

Novato, California
Level Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 24, 2015

My room was clean and pleasant. The TV was a 28 inch Flat screen with about 20 channels (no Premium channels). the refrigerator was a smaller Full-Sized fridge that was clean, fresh and cold. The bathroom was also clean, so everything worked well and for the price, I feel that this was a really good place to stay. I would... More 

Helpful?
Thank CliffJacobs99atgmail
Manager_11525, General Manager at Extended Stay America - Stockton - March Lane, responded to this review

Thank you for taking the time to write a review of our hotel. Thank you for your kind comments. I am happy to read that you were pleased with our clean and pleasant rooms with the full size refrigerator. It is great that you enjoyed our grab-and-go breakfast! Thank you again for you review. We hope to see you again... More 

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