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Comfort Inn & Suites San Francisco Airport North

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121 East Grand Avenue, South San Francisco, CA 94080-4812
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1 room 1 adult
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Comfort Inn & Suites San Francisco  Airport North
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454 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Did some research and I found this one, whereas in 5 miles around the prices were more expensive, this one got a rate that accommodated my needs. I was also able to spend a good and quiet night there. Well I asked for a quiet room (area of room numbers 25-30). The parking spaces were small but you only pay... More 

Helpful?
Thank Joe V
sfosuites, Front Desk Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

We appreciate the feedback and are pleased you found such value and comfort in our offerings. Thanks for taking the time to share and for choosing our Hotel. More 

Harrington, United States
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is very near the railroad, and cars DON'T stay free. Costs about $6 to park in the spots around the hotel!? First time for that one. And DON'T assume you'll get the king-size bed you requested when you reserved the room -we did once, but then the second time they missed that detail. Elevators are outside and they're few... More 

Helpful?
Thank Jo A S
sfosuites, Front Desk Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

First, I apologize for not meeting your expectations with respect to your recent stay. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property. I sincerely hope that you would give us another chance to serve you, and I can assure you that we are continuing to... More 

California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the Comfort Inn due to United's delay. Receptionist was really helpful over the phone. We got in our shuttle, checked in and had a comfy sleep through the night. Rooms were clean, spacious, and the location was about 10 mins to the airport. They offered free wi-fi, which was an added bonus. Glad I found this in the... More 

Helpful?
Thank kaipaez
sfosuites, Front Desk Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

I am glad that you had a comfy sleep with us. We'd love to welcome you back in return travels to San Francisco! More 

Navarre, Florida
Level Contributor
333 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here last year and found it great. This year not so much. Had a very disturbing thing happen when we returned to room after a day out; our room door was not locked. Closed but not latched. All our belongings were in there. Apparently housekeeping did not close the door tightly. Anyone could have stolen us blind. Management offered... More 

Helpful?
Thank blnavarremary
sfosuites, Front Desk Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

Thank you for your review and As I mentioned to you in my private email, I would like to extend my apologies regarding the condition of your room. Our rooms are very clean and well maintained. I thank you for bringing this oversight to our attention and we will be dealing with it immediately. I do hope you give us... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My preferred hotel was very expensive for the nights I needed and so I chose this one due to being able to get 2 king sized beds. Room very well appointed and the breakfast was great! There was a variety of hot and cold selections, juice, fresh fruit, etc. Quite impressed. The wifi was free and very fast. The luggage... More 

Helpful?
Thank Leanne T
sfosuites, Front Office Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

Thank you for sharing your feedback with us. I wanted to extend my apologies that we did not met or exceed your expectations. I will be sharing your comments with our team as we take the comments from our guest very seriously.We appreciate your feedback and look forward to your next visit! More 

Charlotte, North Carolina
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here a few days post cruise. Staff at desk were nice. They let us store our luggage till our room became available. Older resort, doors open to outside. Room had been redone (King Suite). Clean and had all we needed. (micro and small Frig.) Would stay here again if in the area. Taxi to Gerry and Powell street... More 

Helpful?
Thank BorntoTravel911
sfosuites, Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

Thanks for visiting and sharing. We're delighted that our guest services left such an impression on you and that your stay was an enjoyable one. Please don't hesitate to connect with the team if there's anything more we can do to enhance return travels! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

The worse staff/customer service I ever meet in my life!! Should not be working in a front desk of a hotel. The hotel is so outdated that you need instructions on how to use the shower or you will not be able to figure it out on your on. You can not pay cash for the day that you are... More 

Helpful?
1 Thank Bia D
sfosuites, Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

We're sorry to hear you felt dissatisfied during your stay with us. We strive to provide all of our guests with the ideal hotel stay.Hotel does not accept cash payment or prepaid cards. Once more, thank you for the review. We hope you'll decide to stay with us again. Have a great day. More 

Orange County, California
2 reviews
3 of 5 stars Reviewed December 15, 2015 via mobile

The staff is always very polite and helpful. This is my 2nd year staying here. I requested the side away from the train . It's roughly 10 miles from down town but that's okay because I save $100s ! It's perfect for family vacation they have a nice pool and jacuzzi. Also one of the best Continental breakfast I've had... More 

Helpful?
Thank danielle792004
sfosuites, Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

Thank you for your nice review and for staying with us! I am happy to read that you enjoyed your breakfast and found our hotel to be convenient for your needs. We hope to see you again. More 

Devonport, Australia
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed December 1, 2015

We chose this hotel because it had a free airport shuttle and close to Caltrain station. Not quite up to the standard we had expected. Room was noisy could here other guests arguing & particularly noisy when people were wheeling cases along the concrete walkway. Train noise was also a problem. The room itself seemed clean but a bit dated.... More 

Helpful?
1 Thank Dealseeker18
sfosuites, Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

We're sorry to hear of this initial discomfort and apologize for the inconvenience. We take great pride in our guest services and will follow-up on the concern to ensure our guest can enjoy their breakfast and stay with us.We hope you're doing well and that we'll have the opportunity to welcome you back to the refined and streamlined experience that's... More 

Rotterdam, The Netherlands
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed November 29, 2015 via mobile

You will regret it if you do. Terrible customer service at the front desk, very noisy at the train side. We went to the front desk because we wanted to change due to the noise, they just said: you have to pay more for another room. What? Are you being serious, I came to complain about the terrible noise from... More 

Helpful?
1 Thank Ismael A
sfosuites, Supervisor at Comfort Inn & Suites San Francisco Airport North, responded to this review

We're deeply sorry for these concerns with your room and always value the chance to speak with our guests and to directly address and correct any shortcomings. We hope you'll extend us the opportunity to further share our commitment and to better showcase the inviting comforts of our property. More 

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