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CitiGarden Hotel

245 South Airport Boulevard, South San Francisco, CA 94080
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CitiGarden Hotel
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288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed there one night only, for the purpose of waiting for flights is totally ok, if you only planning to sleep before the flight, nothing else. However stuff and reception desk are very friendly which is big plus to this place

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Brookings, Oregon
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place is nasty. The rooms are dirty and in need of repair. The breakfast isn't any good either. The shuttle to the airport was easy and prompt but the return shuttle was a fiasco. We waited about an hour for a shuttle that was supposed to come every 30 minutes. We were not told they share a shuttle with... More 

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New York City, New York
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

OMG, Bugs welcome u, I will not recommend anyone 2 go 2 this hotel, roaches, flies, those little long legs creepy thing, rude staffs, they have to heat your food 4 U, I was piss off with my company...

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello JJ, We are sorry to hear about your stay with us. We would love more details to address the issues. If you could provide me with more details i.e. room number, where were roaches seen, staff names etc. this will help us resolve any potential issues. We are always improving our level of service and the hotel itself. In... More 

1 review
3 of 5 stars Reviewed May 23, 2015

shuttle was a huge help during my stay specially that I'm not from SFO. The hotel is very simple, nothing special. it kinda felt like it's more of a motel than a hotel. i would give them 3-stars because of the free breakfast, shuttle service, and the front desk staff that assisted me during my stay. The hotel doesn't have... More 

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello Jaya, Thank you for staying with us and writing a review. We did eliminate our business center since our front desk staff is equipped to handle business center needs and we have free Wi-Fi throughout the hotel. We are undergoing a brand change which means we are renovating. Pleas do come see us once we are done later this... More 

Santa Cruz
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 18, 2015

I saw this hotel on hotel impossible. I was looking for an affordable place to stay, leave my car, and hop over to the international terminal for an early AM flight. The hotel was easy to find, the room was simple but clean and comfortable. I felt welcome and was also surprised by the great asian buffet on the property... More 

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello Bojestss, Thank you for your review. We appreciate you coming to see us for yourself after seeing the hotel on the reality show. As a result of the show, we are undergoing a brand change and renovations! Please do come again and see our the great changes we are making later this year! Thanks again! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 28, 2015

While the main lobby looks redone, the rooms look old and dirty. The bathroom doesn't have ventilation, the beds looked clean but the floors were filthy. For the price you pay, it's a rip off. They do have wonderful breakfast a quite a variety. I gave it 2stars because the employees do not make up for the presentation of the... More 

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Richland, WA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 24, 2015

I had a conference downtown and stayed 2 nights at this hotel due to the outrageous rates of the downtown hotels. CitiGarden is all about convenience for the business traveler. Their shuttle service is extremely accurate. I found the staff to be friendly. The rooms open to the outside so I would classify this as more of a motel. Rooms... More 

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Sandpoint, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 17, 2015

A very strong odor hit you in the face when you entered the room. The security chain was about to fall off the door and the rugs were not good. Bed was good, TV was the size of a computer monitor. For the condition it was well over priced. My daughter in another room didn't sleep well because of all... More 

Was this review helpful? Yes 1
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review shortcut65. If you do not mind private messaging me your room number we can fix anything that is wrong with the room. The airport properties are challenged with airport noise. Often times, the airplanes are re-routed due to run way closures or construction. We are happy to inform you that the Hotel is going through... More 

tucson
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed March 11, 2015

I just needed someplace to overnight near SFO and just about everything else was over $300/night so I tried this one, about $130. I was a touch skeptical but I've camped in Guyana jungle. I was impressed with the lobby, staff was very nice and got me checked in promptly. That's pretty much where the fun ended. I was in... More 

Was this review helpful? Yes 1
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Michael N. We appreciate you providing the room number. This allows us to rectify any issues. We are undergoing a full room renovation. We do hope you stay with us again so you can experience the great changes we are working on. Again, thank you for staying with us and for your review. More 

California
Level Contributor
109 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed March 6, 2015

I picked this place off of Orbitz because it was fast and it was cheap. I needed something close to the airport and it was. You can hear the planes all day and night. The airport is only an exit away and they do have a shuttle. The rooms are decent, for the price I paid for the room, I... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review battmast. We agree that staying at our Hotel is a great alternative to staying in the city in order to save money to do all the fun things the city has to offer. Our hotel is unique in that it is an exterior building with a beautiful garden courtyard equipped with a pool, picnic tables... More 

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