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CitiGarden Hotel

245 South Airport Boulevard, South San Francisco, CA 94080
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CitiGarden Hotel
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275 reviews from our community

Traveler rating
    13
    43
    100
    64
    55
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sandpoint, Idaho
1 review
2 of 5 stars Reviewed 1 week ago

A very strong odor hit you in the face when you entered the room. The security chain was about to fall off the door and the rugs were not good. Bed was good, TV was the size of a computer monitor. For the condition it was well over priced. My daughter in another room didn't sleep well because of all... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review shortcut65. If you do not mind private messaging me your room number we can fix anything that is wrong with the room. The airport properties are challenged with airport noise. Often times, the airplanes are re-routed due to run way closures or construction. We are happy to inform you that the Hotel is going through... More 

tucson
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I just needed someplace to overnight near SFO and just about everything else was over $300/night so I tried this one, about $130. I was a touch skeptical but I've camped in Guyana jungle. I was impressed with the lobby, staff was very nice and got me checked in promptly. That's pretty much where the fun ended. I was in... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Michael N. We appreciate you providing the room number. This allows us to rectify any issues. We are undergoing a full room renovation. We do hope you stay with us again so you can experience the great changes we are working on. Again, thank you for staying with us and for your review. More 

California
Top Contributor
95 reviews 95 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I picked this place off of Orbitz because it was fast and it was cheap. I needed something close to the airport and it was. You can hear the planes all day and night. The airport is only an exit away and they do have a shuttle. The rooms are decent, for the price I paid for the room, I... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review battmast. We agree that staying at our Hotel is a great alternative to staying in the city in order to save money to do all the fun things the city has to offer. Our hotel is unique in that it is an exterior building with a beautiful garden courtyard equipped with a pool, picnic tables... More 

Portland, Oregon
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked this room because I was stranded overnight in SFO. I quickly looked at the website and decided to go for it. First let me say the two staff that checked us in were great. Very pleasant and helpful. Kudos to them! And the bathrooms were great - nicely remodeled. We saw two rooms because the first room we... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review. We are happy to share that we are currently remodeling our guestrooms!! NEW EVERYTHING! We hope you stay again in our newly remodeled rooms. We would love your feedback! More 

Palo Alto
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed here several times. Often, this is the least expensive place to stay near the airport. The rooms, although older and certainly what you'd see at a budget motel, are perfectly fine. The 24 hour front desk is a plus and it has a nice garden. Often, the people working at the front desk are especially helpful. One thing... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Cityzen! We appreciate your feedback. We strive to have the best park n fly deals in the area. We are also undergoing a room renovation! We would love to hear from you once you have enjoyed your stay in our new rooms. Stay tuned...! More 

Calhan, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

I was leery of booking at CitiGarden due to some of the horrid reviews, however, I can honestly say I had a wonderful stay in a very clean, well appointed room, (424), with a comfy bed and pillows. The bed linens were cotton and crisp. I had no issues with keys, staff attentiveness or the continental breakfast served, (Bagels, bread,... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you "peairiepapergirl" for your review. We appreciate you giving us the chance to show how we do our best to improve on any issues our guests may have. Thank you for finding out for yourself what a great and affordable stay one can have in SF! Cheers! More 

Sacramento, California
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 31, 2015

I've stayed at the CitiGarden Hotel a number of times when I needed to be at the airport early. This place is definitely older, but the bathrooms are surprising nice. They look to be recently re-tiled. The fixtures are new and the bath vanities are nice. The room furnishings and carpets are old and show wear. The beds are not... More 

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CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Droraback. We could not agree more! We are currently renovating our guestrooms. Stay tuned and we look forward to hearing about your stay in our new rooms! More 

kaduna
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 23, 2015

Citigarden Hotel San Francisco is a motel-like hotel close to the airport that apparently has a measure of Asian influence going by the hotel’s interior decor and ambience. The Citigarden is close to more well known hotel brands such as Holiday Inn and Best Western. They were fully booked on the day of my arrival. The room rate for a... More 

Was this review helpful? Yes 2
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Hello Kaduna, Thank you for your review. We appreciate your time and detail. Our hotel is an older structure but is a beautiful surprise once you walk in and see our lobby and garden courtyard. We are definitely a great alternative for guests who want to spend their money enjoying all there is to do in San Francisco but want... More 

Wall, South Dakota
2 reviews
4 of 5 stars Reviewed January 13, 2015

We were a bit wary after reading some reviews but our room (248) was very comfortable and very clean. Staff were fine. Only complaint is that the wi-fi signal was so weak that it was unusable. We didn't try the breakfast so can't comment on that. Shuttle arrived on time & plenty of room on it. It's kind of an... More 

Was this review helpful? Yes
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Hello Leirum, Thank you for taking time to post your review. We appreciate your feedback. We are working on a stronger WiFi signal as well! We are glad you gave this old "gal" a chance. We are in the process of renovating our guestrooms. Great things are happening! Stay tuned! More 

Modesto, California
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 28, 2014

I was surprised at the BEAUTIFUL Lobby and garden courtyard. My Daughter flew out of SFO at 1am so I used the Shuttle to take my daughter to the Airport then i used the shuttle to return to the hotel for the night. Sure beats driving the airport.very convenient free breakfast, room was clean and cozy, and comfortable. Staff went... More 

Was this review helpful? Yes 8
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you Susan. The building is misleading from the outside as it is an old building. However, our lobby and outdoor garden courtyard is always a pleasant surprise for our guests. We are starting a room renovation and completed our banquet room renovations. Exciting things are happening! Stay tuned and we hope to see you again soon! More 

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