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CitiGarden Hotel

245 South Airport Boulevard, South San Francisco, CA 94080
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300 Reviews from our TripAdvisor Community

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Traveler rating
    14
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    112
    69
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Vancouver, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights. We chose this hotel because it was close to the airport. Area wise, there are a couple diners/restaurants to choose from in terms of food choices but not very many. There is a Denny's and IHOP close by. There is an outdoor pool but I didn't see anyone go into it. Probably because it... More 

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Marlton, New Jersey
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Ok, not trying to be a negative review. You get what you pay for, period. They are trying to improve an old property. I got a room through Orbitz or some other site. Weird thing is, when I checked in, they didn't have my credit card on file that I booked it with. It said "American Express", I don't have... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

the worst place ever.... smells stink and they have no working ice machine at night except one, may be at day also but i didnt discover yet, they say available refrigerators for rent but actually there is nothing, dont you ever even think to come here

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Boring, Oregon
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 22, 2015

Traveling alone,I stayed one night at the CitiGarden Hotel in July.My main concern was finding a reasonably priced hotel close to the San Francisco airport (SFO),with a reliable airport shuttle service. The CitiGarden Hotel provided this. I had a second floor room in the back of the complex.My room was a single queen bed accommodation/non smoking.It was recently renovated with... More 

Was this review helpful? Yes 1
New Hampshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 5, 2015

Although it is very convenient to the airport, this place is a bit weird. The rooms were very out-dated, sort of like sleeping in your great aunt's back room. Breakfast was ok, lobby oddly "fancy" and everyone seemed like they didn't really want to admit they are staying there.

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London, United Kingdom
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 26, 2015

Stayed there one night only, for the purpose of waiting for flights is totally ok, if you only planning to sleep before the flight, nothing else. However stuff and reception desk are very friendly which is big plus to this place

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Brookings, Oregon
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed June 11, 2015

This place is nasty. The rooms are dirty and in need of repair. The breakfast isn't any good either. The shuttle to the airport was easy and prompt but the return shuttle was a fiasco. We waited about an hour for a shuttle that was supposed to come every 30 minutes. We were not told they share a shuttle with... More 

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New York City, New York
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 29, 2015

OMG, Bugs welcome u, I will not recommend anyone 2 go 2 this hotel, roaches, flies, those little long legs creepy thing, rude staffs, they have to heat your food 4 U, I was piss off with my company...

Was this review helpful? Yes 1
CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello JJ, We are sorry to hear about your stay with us. We would love more details to address the issues. If you could provide me with more details i.e. room number, where were roaches seen, staff names etc. this will help us resolve any potential issues. We are always improving our level of service and the hotel itself. In... More 

1 review
3 of 5 stars Reviewed May 23, 2015

shuttle was a huge help during my stay specially that I'm not from SFO. The hotel is very simple, nothing special. it kinda felt like it's more of a motel than a hotel. i would give them 3-stars because of the free breakfast, shuttle service, and the front desk staff that assisted me during my stay. The hotel doesn't have... More 

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello Jaya, Thank you for staying with us and writing a review. We did eliminate our business center since our front desk staff is equipped to handle business center needs and we have free Wi-Fi throughout the hotel. We are undergoing a brand change which means we are renovating. Pleas do come see us once we are done later this... More 

Santa Cruz
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 18, 2015

I saw this hotel on hotel impossible. I was looking for an affordable place to stay, leave my car, and hop over to the international terminal for an early AM flight. The hotel was easy to find, the room was simple but clean and comfortable. I felt welcome and was also surprised by the great asian buffet on the property... More 

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello Bojestss, Thank you for your review. We appreciate you coming to see us for yourself after seeing the hotel on the reality show. As a result of the show, we are undergoing a brand change and renovations! Please do come again and see our the great changes we are making later this year! Thanks again! More 

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