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CitiGarden Hotel

245 South Airport Boulevard, South San Francisco, CA 94080
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CitiGarden Hotel
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295 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Marlton, New Jersey
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Ok, not trying to be a negative review. You get what you pay for, period. They are trying to improve an old property. I got a room through Orbitz or some other site. Weird thing is, when I checked in, they didn't have my credit card on file that I booked it with. It said "American Express", I don't have... More 

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1 of 5 stars Reviewed 4 days ago NEW

the worst place ever.... smells stink and they have no working ice machine at night except one, may be at day also but i didnt discover yet, they say available refrigerators for rent but actually there is nothing, dont you ever even think to come here

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Boring, Oregon
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Traveling alone,I stayed one night at the CitiGarden Hotel in July.My main concern was finding a reasonably priced hotel close to the San Francisco airport (SFO),with a reliable airport shuttle service. The CitiGarden Hotel provided this. I had a second floor room in the back of the complex.My room was a single queen bed accommodation/non smoking.It was recently renovated with... More 

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New Hampshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although it is very convenient to the airport, this place is a bit weird. The rooms were very out-dated, sort of like sleeping in your great aunt's back room. Breakfast was ok, lobby oddly "fancy" and everyone seemed like they didn't really want to admit they are staying there.

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed there one night only, for the purpose of waiting for flights is totally ok, if you only planning to sleep before the flight, nothing else. However stuff and reception desk are very friendly which is big plus to this place

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Brookings, Oregon
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 11, 2015

This place is nasty. The rooms are dirty and in need of repair. The breakfast isn't any good either. The shuttle to the airport was easy and prompt but the return shuttle was a fiasco. We waited about an hour for a shuttle that was supposed to come every 30 minutes. We were not told they share a shuttle with... More 

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New York City, New York
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 29, 2015

OMG, Bugs welcome u, I will not recommend anyone 2 go 2 this hotel, roaches, flies, those little long legs creepy thing, rude staffs, they have to heat your food 4 U, I was piss off with my company...

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello JJ, We are sorry to hear about your stay with us. We would love more details to address the issues. If you could provide me with more details i.e. room number, where were roaches seen, staff names etc. this will help us resolve any potential issues. We are always improving our level of service and the hotel itself. In... More 

1 review
3 of 5 stars Reviewed May 23, 2015

shuttle was a huge help during my stay specially that I'm not from SFO. The hotel is very simple, nothing special. it kinda felt like it's more of a motel than a hotel. i would give them 3-stars because of the free breakfast, shuttle service, and the front desk staff that assisted me during my stay. The hotel doesn't have... More 

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello Jaya, Thank you for staying with us and writing a review. We did eliminate our business center since our front desk staff is equipped to handle business center needs and we have free Wi-Fi throughout the hotel. We are undergoing a brand change which means we are renovating. Pleas do come see us once we are done later this... More 

Santa Cruz
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 18, 2015

I saw this hotel on hotel impossible. I was looking for an affordable place to stay, leave my car, and hop over to the international terminal for an early AM flight. The hotel was easy to find, the room was simple but clean and comfortable. I felt welcome and was also surprised by the great asian buffet on the property... More 

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CitiGarden245, General Manager at CitiGarden Hotel, responded to this review

Hello Bojestss, Thank you for your review. We appreciate you coming to see us for yourself after seeing the hotel on the reality show. As a result of the show, we are undergoing a brand change and renovations! Please do come again and see our the great changes we are making later this year! Thanks again! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 28, 2015

While the main lobby looks redone, the rooms look old and dirty. The bathroom doesn't have ventilation, the beds looked clean but the floors were filthy. For the price you pay, it's a rip off. They do have wonderful breakfast a quite a variety. I gave it 2stars because the employees do not make up for the presentation of the... More 

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