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2.0 of 5 Hotel   |   245 South Airport Boulevard, South San Francisco, CA 94080
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CitiGarden Hotel
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269 reviews from our community

Traveler rating
    12
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    98
    61
    56
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Washington DC, District of Columbia
Top Contributor
142 reviews 142 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed yesterday NEW

My brother invited me to their fraternity party and I have been to so many banquet rooms and conventions and I would say this is one of the worst that I have seen. I am sure the saying "you get what you pay for" is what got them into this venue. I am not sure if the food was catered... More 

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kaduna
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Citigarden Hotel San Francisco is a motel-like hotel close to the airport that apparently has a measure of Asian influence going by the hotel’s interior decor and ambience. The Citigarden is close to more well known hotel brands such as Holiday Inn and Best Western. They were fully booked on the day of my arrival. The room rate for a... More 

Was this review helpful? Yes 1
Wall, South Dakota
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We were a bit wary after reading some reviews but our room (248) was very comfortable and very clean. Staff were fine. Only complaint is that the wi-fi signal was so weak that it was unusable. We didn't try the breakfast so can't comment on that. Shuttle arrived on time & plenty of room on it. It's kind of an... More 

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Modesto, California
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was surprised at the BEAUTIFUL Lobby and garden courtyard. My Daughter flew out of SFO at 1am so I used the Shuttle to take my daughter to the Airport then i used the shuttle to return to the hotel for the night. Sure beats driving the airport.very convenient free breakfast, room was clean and cozy, and comfortable. Staff went... More 

Was this review helpful? Yes 7
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you Susan. The building is misleading from the outside as it is an old building. However, our lobby and outdoor garden courtyard is always a pleasant surprise for our guests. We are starting a room renovation and completed our banquet room renovations. Exciting things are happening! Stay tuned and we hope to see you again soon! More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 22, 2014

Pricing of hotel rooms around SFO have gotten out of hand being so expensive. One of the more affordable hotels is the Citigarden Hotel. I've chosen it a number of times as I can usually find a room here under $100/night. Establishment is more like a motor motel which you can drive up to on the outside. Inside rooms surround... More 

Was this review helpful? Yes 11
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for taking time to write a review. We are starting a room renovation and completed our banquet room renovations. Exciting things are happening! Stay tuned and we hope to see you again soon! More 

Redding, California, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 15, 2014

We stayed here again to see the 49er - Raider game at the Oakland Coliseum. The CitiGarden is only 5 minutes away from the San Bruno BART Station. We used BART to get into the city and the next day, over to the Coliseum. Our usual preference is ground floor but due to flood issues beyond CitiGarden control, we were... More 

Was this review helpful? Yes 6
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you Frank for your loyalty! Exciting things are happening at the hotel.... we are starting a guest-room renovation and we just finished renovating our banquet rooms! Stay tuned and hope to see you soon! More 

Washington DC, District of Columbia
1 review
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed November 13, 2014

My room had mold in the bathroom, the traffic outside my single pane window could be heard from the moldy bathroom, and they serve breakfast using a community jar of peanut butter and a coffee urn without a lid. EEEEEEWWWWW

Was this review helpful? Yes 39
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Don. We appreciate any feedback we can improve upon. The hotel has taken some measures since your visit. Our housekeeping staff have been retrained by Ecolab to ensure our rooms are mold free and clean! There are more changes to come. We now have a new pancake machine that makes fresh pancakes to order! We... More 

California
Top Contributor
58 reviews 58 reviews
7 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed October 26, 2014

Had the misfortune of staying here for one night after booking the hotel through Priceline Express Deals. The hotel is rated one star on Priceline so I got what I deserved a bad looking hotel with the dirtiest room imaginable. The carpet was worn out and dirty, the walls were scuff marked and the bed spread was disgusting. I didn't... More 

Was this review helpful? Yes 16
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Brayette. Our hotel is undergoing a renovation. The rooms will be fully renovated meaning new EVERYTHING! We do hope you come see us again! More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed October 14, 2014

This is the equivalent of a motel 6 or travel lodge. Do not let the ‘pretty lobby’ in the picture fool you. It’s lipstick on a pig. The onsite restaurant is a Chinese buffet, and walking distance is iHop, Dennys and Houlihans. The latter is over-packed (even on a Monday night) and service is very slow and poor. There is... More 

Was this review helpful? Yes 19
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Alex. We are making great changes to improve our Hotel. We are considering the outdoor design of the building in our renovations when designing our guest-rooms. Our lobby and outdoor courtyard will not be the only beautiful pieces of this hotel. Stay tuned and we hope you come again to see all the great changes. More 

Windsor, CA
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 12, 2014

Although the "Citigarden" does not have favorable reviews, we decided that it would be adequate for staying the night and leaving our car while we traveled. Actually, upon entering our room, we were very pleased; it was sparkling clean and had a fresh, clean presence (not a bit of chemical odor.) Outside, we had no trouble finding a place to... More 

Was this review helpful? Yes 4
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Additional Information about CitiGarden Hotel

Address: 245 South Airport Boulevard, South San Francisco, CA 94080
Location: United States > California > South San Francisco
Price Range (Based on Average Rates): $
Hotel Class:2 star — CitiGarden Hotel 2*
Number of rooms: 174
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Also Known As:
Good Nite Hotel San Francisco
Good Nite Inn Sfo

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