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2.0 of 5 Hotel   |   245 South Airport Boulevard, South San Francisco, CA 94080
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CitiGarden Hotel
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272 reviews from our community

Traveler rating
    13
    43
    99
    61
    56
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Palo Alto
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've stayed here several times. Often, this is the least expensive place to stay near the airport. The rooms, although older and certainly what you'd see at a budget motel, are perfectly fine. The 24 hour front desk is a plus and it has a nice garden. Often, the people working at the front desk are especially helpful. One thing... More 

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Calhan, Colorado
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was leery of booking at CitiGarden due to some of the horrid reviews, however, I can honestly say I had a wonderful stay in a very clean, well appointed room, (424), with a comfy bed and pillows. The bed linens were cotton and crisp. I had no issues with keys, staff attentiveness or the continental breakfast served, (Bagels, bread,... More 

Was this review helpful? Yes
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you "peairiepapergirl" for your review. We appreciate you giving us the chance to show how we do our best to improve on any issues our guests may have. Thank you for finding out for yourself what a great and affordable stay one can have in SF! Cheers! More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

First of all the room keys didn't work. We walked a long wsy back to the lobby and 2nd set of keys didn't work. Went to dinner, came back and third set of keys didn't work. Not a deal breaker compared to the rest of the experience. The wall heater had no power and it's the middle of winter. Maintenance... More 

Was this review helpful? Yes 1
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Hello Cassandra, Thank you for bringing this to our attention. We are in the process of rectifying all issues you have raised. We hope you do give CitiGarden Hotel another chance. We are working on fabulous renovations right now. Good things are on the horizon. Stay tuned...! Please check your email for further details regarding your stay as well. Thanks... More 

Sacramento, California
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed at the CitiGarden Hotel a number of times when I needed to be at the airport early. This place is definitely older, but the bathrooms are surprising nice. They look to be recently re-tiled. The fixtures are new and the bath vanities are nice. The room furnishings and carpets are old and show wear. The beds are not... More 

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kaduna
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 23, 2015

Citigarden Hotel San Francisco is a motel-like hotel close to the airport that apparently has a measure of Asian influence going by the hotel’s interior decor and ambience. The Citigarden is close to more well known hotel brands such as Holiday Inn and Best Western. They were fully booked on the day of my arrival. The room rate for a... More 

Was this review helpful? Yes 2
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Hello Kaduna, Thank you for your review. We appreciate your time and detail. Our hotel is an older structure but is a beautiful surprise once you walk in and see our lobby and garden courtyard. We are definitely a great alternative for guests who want to spend their money enjoying all there is to do in San Francisco but want... More 

Wall, South Dakota
2 reviews
4 of 5 stars Reviewed January 13, 2015

We were a bit wary after reading some reviews but our room (248) was very comfortable and very clean. Staff were fine. Only complaint is that the wi-fi signal was so weak that it was unusable. We didn't try the breakfast so can't comment on that. Shuttle arrived on time & plenty of room on it. It's kind of an... More 

Was this review helpful? Yes
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Hello Leirum, Thank you for taking time to post your review. We appreciate your feedback. We are working on a stronger WiFi signal as well! We are glad you gave this old "gal" a chance. We are in the process of renovating our guestrooms. Great things are happening! Stay tuned! More 

Modesto, California
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 28, 2014

I was surprised at the BEAUTIFUL Lobby and garden courtyard. My Daughter flew out of SFO at 1am so I used the Shuttle to take my daughter to the Airport then i used the shuttle to return to the hotel for the night. Sure beats driving the airport.very convenient free breakfast, room was clean and cozy, and comfortable. Staff went... More 

Was this review helpful? Yes 8
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you Susan. The building is misleading from the outside as it is an old building. However, our lobby and outdoor garden courtyard is always a pleasant surprise for our guests. We are starting a room renovation and completed our banquet room renovations. Exciting things are happening! Stay tuned and we hope to see you again soon! More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 22, 2014

Pricing of hotel rooms around SFO have gotten out of hand being so expensive. One of the more affordable hotels is the Citigarden Hotel. I've chosen it a number of times as I can usually find a room here under $100/night. Establishment is more like a motor motel which you can drive up to on the outside. Inside rooms surround... More 

Was this review helpful? Yes 11
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for taking time to write a review. We are starting a room renovation and completed our banquet room renovations. Exciting things are happening! Stay tuned and we hope to see you again soon! More 

Redding, California, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 15, 2014

We stayed here again to see the 49er - Raider game at the Oakland Coliseum. The CitiGarden is only 5 minutes away from the San Bruno BART Station. We used BART to get into the city and the next day, over to the Coliseum. Our usual preference is ground floor but due to flood issues beyond CitiGarden control, we were... More 

Was this review helpful? Yes 6
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you Frank for your loyalty! Exciting things are happening at the hotel.... we are starting a guest-room renovation and we just finished renovating our banquet rooms! Stay tuned and hope to see you soon! More 

Washington DC, District of Columbia
1 review
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed November 13, 2014

My room had mold in the bathroom, the traffic outside my single pane window could be heard from the moldy bathroom, and they serve breakfast using a community jar of peanut butter and a coffee urn without a lid. EEEEEEWWWWW

Was this review helpful? Yes 39
CitiGarden245, Manager at CitiGarden Hotel, responded to this review

Thank you for your review Don. We appreciate any feedback we can improve upon. The hotel has taken some measures since your visit. Our housekeeping staff have been retrained by Ecolab to ensure our rooms are mold free and clean! There are more changes to come. We now have a new pancake machine that makes fresh pancakes to order! We... More 

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Additional Information about CitiGarden Hotel

Address: 245 South Airport Boulevard, South San Francisco, CA 94080
Location: United States > California > South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — CitiGarden Hotel 2*
Number of rooms: 174
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Also Known As:
Good Nite Hotel San Francisco
Good Nite Inn Sfo

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