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Four Points By Sheraton San Francisco Airport

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264 South Airport Blvd, South San Francisco, CA 94080
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Breakfast for 2 Included
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1 room 1 guest
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Four Points By Sheraton San Francisco Airport
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122 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cincinnati, Ohio
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for an early Sunday morning flight. The hotel is located conveniently one exit from the hotel. As a Starwood member, they upgraded me to the top floor which has two-floor rooms with a bedroom on the 2nd floor with a living room on the 1st floor. The rooms are quiet and clean with typical hotel decor. The wifi... More 

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San Francisco
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice rooms, clean and stylish. Room had a fridge, which was nice since we ordered delivery from a local restaurant (using yelp) and had leftovers. No microwave though. Decent coffee for the morning. Ordered breakfast through room service on a Sunday morning, phone went unanswered, so called the front desk who took my order. They forgot the coffee with... More 

Was this review helpful? Yes
JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Dear Guest - thank you for sharing your comments with us during your recent visit. We will review with our Bistro staff the servcie shortcomings of breakfast order. Please know that we continue to strive to provide consistent and attentive service and your comments are valuable resources to share with our team members. Thank you for your compliments for the... More 

Alexandria, VA
Level Contributor
240 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Flying in from the East Coast, I normally land late in the evening and stay by the airport. The next morning, pick up a rental car and drive north to Napa & Sonoma. Four Points offered a good night's sleep with perks at an excellent value. Don't judge the hotel by the lobby (which is small and very plain), judge... More 

Was this review helpful? Yes 1
JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thanks for taking time to post your review! We appreciate the time you have taken to share your honest opinions about your stay with us both positive and areas to improve upon. We continue to listen to our guests and make changes to improve our guest satisfaction levels. Warm Regards More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This place has been newly renovated and it's very clean and nice. My expectations weren't that good but was pleasingly surprise upon arrival. It's a great place for business travelers or family vacation. It's a clean place to rest your head but don't expect walking distance to anywhere. That's just how it is unless your downtown and willing to pay... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is what you'd expect from an airport hotel. It's more for business than anything else although, traveling families like my own, use it too. It's economical by San Francisco standards. This was my second stay and they performed as expected. The restaurant is ok. The coffee is great! It is right in the hotel so it's convenient and... More 

Was this review helpful? Yes
JLMarkGM, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Dear Valued Guest - thanks for the kudos! There are so many guests that chose to write in only when they have a service issue, so we all appreciate your time taken to share your thoughts with us and the rest of the travel world. Please feel free to drop my office next time you are in town. Warm regards More 

Berlin, Germany
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 26, 2015

the rooms are clean, you have TV and WiFi for free. There's a business center in the lobby, hopefully it will work. You have to organize food by yourself because there isn't a restaurant and the bar is closed. You can buy chips and chocolate but not more. One of the front-desk girls is very helpful, but the others don't... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for taking the time to share your experience with us. Although we are glad you enjoyed our clean guest rooms, LCD TV, and fast & free WiFi, we are very sorry to learn that you were still disappointed in your stay. Providing our guests with friendly, helpful customer service is our priority and we regret that the entire... More 

Travelers are raving about these South San Francisco hotels

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2015

First want to give props to Edmond at the front desk. Edmond had a great personality and went out of his way to make sure that we had a great visit, and helped us find some great places in San Francisco that we would not have found on our own. Very close to SFO airport, a little bit of a... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

We are thrilled to receive such wonderful, positive feedback for Edmond - thank you for your kind words, we will be sure to share with the greater team! We're also incredibly happy to learn how much you enjoyed your stay with us, especially our comfortable beds and pillows! Thank you for the glowing review - we wish you all the... More 

Newark, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 17, 2015

If you enjoy the reek of mold and mildew coming from every floor, stay in this &$@?hole! I had to be moved from the fourth floor (really disgusting) to the second floor (less disgusting). Either way I woke up congested and miserable. As a platinum member of this hotel chain, I will never stay there again.

Was this review helpful? Yes 2
JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for your candid comments reqarding your recent stay. Ventilation issues that cause mildew growth are being reviewed to prevent the return of mildew stains. Your honest observations are valued as we continue our efforts to provide a product & services that you have come to expect from a Starwood Hotel. More 

San Diego, California
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 16, 2015

We used this hotel to stay at for the price for the first few days of our trip before we stayed in the city. Sheratons are great and this place continues the good service and quality. If you are thinking that it would not be a bother to try to get to SF on a daily basis from here, I... More 

Was this review helpful? Yes 1
JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for insightful comments. We hope that other travellers will appreciate the tips from well travelled patrons. Our convenient access to various modes of transportation to see various destinations has always been a positive attribute...While we not in the immediate vicinity of major points to interest....getting to them is relatively easy and advice from our staff will get you... More 

Coronado, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 12, 2015

I fly for a regional airline and needed a room for the night in between trips. I had a red-eye scheduled the next night and had to get some much needed rest; I did not want to deal with a three hour traffic delay to my own place. Edmond, at the front desk, exceeded all my expectations and assisted in... More 

Was this review helpful? Yes 1
JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thanks for the kudos. We continue to work at helping our guests leave with memorable visits from the Bay Area. More 

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