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Four Points By Sheraton San Francisco Airport

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264 South Airport Blvd, South San Francisco, CA 94080
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Four Points By Sheraton San Francisco Airport
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Four Points By Sheraton San Francisco Airport
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117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Berlin, Germany
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

the rooms are clean, you have TV and WiFi for free. There's a business center in the lobby, hopefully it will work. You have to organize food by yourself because there isn't a restaurant and the bar is closed. You can buy chips and chocolate but not more. One of the front-desk girls is very helpful, but the others don't... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First want to give props to Edmond at the front desk. Edmond had a great personality and went out of his way to make sure that we had a great visit, and helped us find some great places in San Francisco that we would not have found on our own. Very close to SFO airport, a little bit of a... More 

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Newark, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

If you enjoy the reek of mold and mildew coming from every floor, stay in this &$@?hole! I had to be moved from the fourth floor (really disgusting) to the second floor (less disgusting). Either way I woke up congested and miserable. As a platinum member of this hotel chain, I will never stay there again.

Was this review helpful? Yes 1
JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for your candid comments reqarding your recent stay. Ventilation issues that cause mildew growth are being reviewed to prevent the return of mildew stains. Your honest observations are valued as we continue our efforts to provide a product & services that you have come to expect from a Starwood Hotel. More 

San Diego, California
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used this hotel to stay at for the price for the first few days of our trip before we stayed in the city. Sheratons are great and this place continues the good service and quality. If you are thinking that it would not be a bother to try to get to SF on a daily basis from here, I... More 

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JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for insightful comments. We hope that other travellers will appreciate the tips from well travelled patrons. Our convenient access to various modes of transportation to see various destinations has always been a positive attribute...While we not in the immediate vicinity of major points to interest....getting to them is relatively easy and advice from our staff will get you... More 

Coronado, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I fly for a regional airline and needed a room for the night in between trips. I had a red-eye scheduled the next night and had to get some much needed rest; I did not want to deal with a three hour traffic delay to my own place. Edmond, at the front desk, exceeded all my expectations and assisted in... More 

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JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thanks for the kudos. We continue to work at helping our guests leave with memorable visits from the Bay Area. More 

San Antonio, Texas
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The front desk clerk was unprofessional and rude. When we got to our room it only had one bed for a party of four. I had booked the room with a bed and pullout for 4 people, when I went down with my online confirmation the clerk insisted I was wrong and that there was a pullout in that room.... More 

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JLMarkGM, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thanks for sharing your exeriences with us. Our beds are brand new as of June of this year and the lumpiness may be an issue with our duvet inserts which are in the process of being replaced this year. I am glad that a fellow associate was able to step in and assist you and your party in getting the... More 

Pleasant View, Tennessee
Level Contributor
131 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is clean and comfortable with reliable shuttle. (two trips both as promised) I stayed here just one night. When you first enter the hotel you must go up 4 steps (Poor design) there is a wheelchair lift to the right if needed. Check-in was quick and easy. The room was very clean and the beds were comfortable. The... More 

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Melbourne
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 19, 2015

We stayed here for 3 nights. The hotel is located in-between 2 very busy freeways, so the noise and the view was not ideal. The free shuttle bus to and from the airport was inconsistent and at one point we had to pay for a cab as we had waited for over 45 minutes (frequency is meant to be every... More 

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Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

We are sorry to hear you were disappointed with your recent stay at our hotel. We apologize for the inconsistencies you came across with our airport shuttle and truly regret to hear you had to wait over 45 minutes. We will definitely be sure to share your experience with the team in order to improve the shuttle schedule. Thank you... More 

Fort Lauderdale, Florida
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 18, 2015

If you only need a room before a flight, then this is it. Really friendly efficient staff. Room was good, but do not look for amenities. It was clean and comfortable. If your looking for a hotel experience, this is not it. If you need to catch a fight the next day, its perfect.

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Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for sharing your experience with us, we are glad to hear you enjoyed your stay! We hope to see you again soon. Take care. More 

Mission Viejo, California
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed June 12, 2015

Convenient is a yes, unfortunate it is right next to the fwy and Main Street. The insulation in the room is next to nothing. You could hear guests in the adjacent rooms and above you walking around, watching tv, even unzipping their luggage while laying on the bed. Of course, the noise from all those cars on the fwy, even... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for taking the time to share your experience with us. We are very sorry to hear you were disappointed with your stay at our hotel. Although we are happy to hear you enjoyed our convenient location, competitive rates, clean guest rooms, large TV, and friendly staff, we are sorry you were disturbed by the noise. Providing our guests... More 

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