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Four Points By Sheraton San Francisco Airport

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264 South Airport Blvd, South San Francisco, CA 94080
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Four Points By Sheraton San Francisco Airport
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Four Points By Sheraton San Francisco Airport
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380 reviews from our community

Traveler rating
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    120
    69
    43
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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an airport somewhere!
Contributor
12 reviews 12 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed here with a friend so I can't comment on the price (though she did say it was a great value). She wanted something close to San Francisco but not *IN* the city which is fine with me because everything else requires paying for parking and I didn't want to deal with that since I can park for free... More 

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New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here and it was good as expected. But the over the top great part was when I (embarrassingly) ran out of cash, left my bank card in NYC, and owed a delivery guy 5 bucks. I offered to buy something from the front desk with a credit card to get cash back, then to dance and tell jokes... More 

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Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for sharing your experience with us. We're happy to hear we were able to assist you in a difficult situation (although we think they should've made you dance)! We are proud of our friendly staff and their ability to go above and beyond for our guests. Thank you for sharing your story with us. We hope you will... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Requested a feather free, quiet room. Called ahead to confirm our room and everything had been wonderful. Chose the location because it's near the airport- used SPG points. Lisa, at the desk has been a huge help. Our room is dated but pleasant. Parking was $12- not that big a deal. But our room is quiet, dinner here was fine... More 

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San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lisa at the front desk was fantastic. I booked my reservation through a third party and there was a problem with it. Lisa was great about finding a solution and was beyond kind. The bedroom and bathroom were clean. Highly recommend...

Was this review helpful? Yes 1
Seattle
Top Contributor
1,074 reviews 1,074 reviews
93 hotel reviews
246 helpful votes 246 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The lobby was actively undergoing renovation while I was there, it was a construction zone. Rooms were also being renovated in small lots. This place needs a good facelift because it was getting tired. My suite was very roomy but just not up-to-date or well appointed. The place is clean and the staff friendly. I look forward to seeing the... More 

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Dallas
Top Contributor
294 reviews 294 reviews
103 hotel reviews
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We received a friendly welcome and an unsolicited upgrade to a bi-level suite. Clean living, bed and bathrooms. Enjoyed the kitchen amenities and quiet night. Breakfast service (a-al-carte and not included in room price) was friendly and efficient. Will stay here again.

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Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for taking the time to review our hotel, we appreciate your feedback. We are happy to hear that you received such a warm, friendly welcome and an upgrade upon your arrival. We are also glad you recognized the clean guest rooms and were able to take advantage of the kitchen amenities. We can't wait until your next stay... More 

Mobile, Alabama
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We had never been to San Francisco so unaware we chose this hotel because of location. It is convenient to airport and car rental agency. Staff is great and with facelift reno it is pretty. The tweak needs to be the bed. Ours was worn and the covers and sheets did not fit if you book here ask if they... More 

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Fort Worth
Top Contributor
134 reviews 134 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed April 22, 2015

Well, this is the second time I've arrived with a confirmed reservation and guaranteed late arrival only to learn they have given my room away and can't make space (sort of begs the question as to this property's definition of "late arrival"). It must happen so frequently that they simply handed me a form letter and told me to write... More 

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Lamia S, Starwood Hotels & Resorts at Four Points By Sheraton San Francisco Airport, responded to this review

We sincerely apologize for any inconvenience we may have caused. We understand your frustration and are sorry that we fell short on your expectations. We will share your feedback with the team to learn how to best prevent this from occurring again. Thank you for providing us with your feedback and giving us the opportunity to improve. We wish you... More 

Huntington Beach, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

My family and I stayed here for 2 nights two weekends ago for our trip to the Bay Area. The location is perfect right off a freeway exit. Parking garage has ample parking spaces although it isn't free. When we checked in, we requested connecting rooms and a staff member was able to to accommodate us. The rooms are just... More 

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Sartell, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 9, 2015

I recently selected this hotel because of their closeness to the airport and hotel chain reputation. My first room was very dirty with stains on the wall, ceiling and desk. My second room had several maintenance issues that needed to fixed. This hotel needs multiple upgrades. It was nice to be close to the 101 and airport. The staff was... More 

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JLMarkGM, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Dear Vierzba, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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