Thank you for taking time from your busy schedule to share your experience with us. I am very sorry to hear that your room was not properly cleaned. I will share your comments with our housekeeping staff to ensure we improve our product and services. I can assure you that this is a very uncommon occurrence; we often get customer... More

Thank you for sharing your experience with us. I am delighted to hear that Jeff and Walter made a great first impression. I will commend them for their customer service and share your comments with our team. For patrons looking for alternative dinner options, there are various options on Grand Avenue (approximately 1.5 miles from the hotel). Our courtesy hotel... More

I am delighted to hear that your visit went very well. Our front desk staff is often commended by patrons for being refreshingly friendly and helpful. I am glad that your experience was no exception. We are conveniently located four miles north of SFO International airport. We offer a complimentary daily airport shuttle for customers that need transportation. We are... More

Thank you for your feed back. The Bistro is open daily for breakfast and dinner. Breakfast is conventional counter service; enjoy one of tasty breakfast sandwiches with your favorite Starbucks specialty drink. My personal favorite is the Healthy Start breakfast sandwich; egg whites, turkey Canadian bacon, spinach, havarti cheese on an English muffin. Moreover, we have an expanded dinner menu... More

Thank you for taking time from your busy schedule to share your experience with us. I am very happy to hear that you enjoyed your stay with us. To add to your comments, our bay view rooms are popular. You can guarantee one of our 29 bay view rooms for a premium rate. When the premium rooms are not sold-out,... More

Thank you for taking time from your busy schedule to share your experience with us. I am very delighted to hear that our staff made such a wonderful and positive impression. I agree, Melissa is a superstar and we are very fortunate to have her on our team. I will commend our team for a job well done. Our maintenance... More

Thank you for providing us with valuable feed back regarding your stay. I was very delighted to read that you found the front desk staff to be very hospitable and attentive. I will share your comments with our team and commend them for a job well done. Our airport shuttle schedule runs daily, starting at 4:12am with services concluding at... More

Thank you for taking time from your busy schedule to share your experience with us. I am very happy to hear that both your visits went very well; the services and products were consistent in both experiences. The new CYRB lobby is designed to help our guests eat, drink and connect. Courtyard services and amenities are designed with the business... More