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BEST WESTERN PLUS Grosvenor Airport Hotel

3.0 of 5 380 South Airport Boulevard, South San Francisco, CA 94080
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BEST WESTERN PLUS Grosvenor Airport Hotel
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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,034 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Grosvenor Airport Hotel
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Senior Contributor
23 reviews 23 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 11, 2012

I have stayed here a few times. It its very easy to get there with a rental car. Our room was very clean and we had no problems with anything. They were remodeling and we didn't have any issues with that. The free breakfast was very good. The bartender at the lounge was very nice. I walked across the road... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your continued support and your nice comments! Your comments on the hotel and bartender are appreciated! We hope to see you back again soon! Jim McGuire, G.M. More 

Brussels, Belgium
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 11, 2012

we know we already said it ....we love to spend the night here after a long journey ! quick check-in , always smiling, comfort in room, excellent buffet breakfast !!!! we'll come back next year ! we stay only 1 night between 2 flights and it's so good to rest there !

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

THANK YOU for your continued support and your great review! We are so happy that you enjoy your stays with us in between flights! We look forward to seeing you again! Have a wonderful autumn in Belgium! Jim McGuire, General Manager More 

Maidstone, United Kingdom
Top Contributor
104 reviews 104 reviews
29 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 9, 2012

We required a hotel close to the airport after flying in from England for one night before picking up a car at the airport the following day. This is the second time we have stayed there and as with the first the staff were very good, the dinner was good and the room was very good. A perfect one night... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Greetings United Kingdom! I am pleased to read that our hotel is perfect for your layovers! We look forward to your next trip! Have a wondeful autumn! Jim McGuire, General Manager More 

Wisconsin
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 1, 2012

We needed a hotel near the airport for a brief stay. Got in late but were able to have a couple drinks at the quaint little bar right off the lobby. Staff more than willing to accomodate us, though it was a little late. Great breakfast! It was free since we reserved on their website. Free, convenient shuttle to/from airport.... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Wisconsin and thank you for your great review! We appreciate your feedback and we are happy to hear you enjoyed our newly renovated lounge and our breakfast! We hope to see you again soon! Jim McGuire, General Manager More 

San Jose, California
1 review
5 of 5 stars Reviewed October 1, 2012

I usually don't write reviews, but after the amazing service I received from two of your outstanding employees I just had too. There names are John and Victor. Not only did they make my friend and I feel welcomed when we checked in they went out of there to way to make sure our room was satisfactory. When I needed... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Angela V! I am very happy to read your review on our customer service and thank you so much for mentioning Victor and John! They will be very happy to read your review as our entire staff will be! Thank you so much for your comments - we really appreciate them, and we hope to see you again soon!... More 

Toledo, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2012

We stayed at BW Grosvenor in San Fran by the airport on 9/25. Checkin was fine, boy did it go downhill from there. Got to our room, sounded like we were in a windtunnel! I called the front desk told them my concern, suggested maintenance bring duct tape to seal both windows. I believe they used painters tape to fix... More 

Was this review helpful? Yes 2
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Toledo and thank for your review. I do believe you did catch us on an "off night" and I would like to apologize for that! I will share your comments with our staff so we can improve on our service. I was happy to read that we made an adjustment to your bill for the inconvenience. I do hope... More 

Hereford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 29, 2012

Warm welcome following 12 hr flight to an attractive, colonial-style hotel with comfortable room, happy hour and complimentary breakfast. Staff were helpful and friendly and made our first 24hrs in the US a positive and happy experience. We didn't want to leave next morning.

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Greetings United Kingdom and thank you for your wonderful review on our hotel! I am glad we made a great impression and welcomed you to America! I do hope you choose our hotel the next time you are in the Bay Area! Thanks again for your review! Jim McGuire, General Manager More 

Lihue, Hawaii
1 review
5 of 5 stars Reviewed September 24, 2012

My room was clean and well appointed, the front desk staff was pleasant and efficient, and the hotel shuttle was courteous and on time. I did not try the breakfast, but everything else was great. I am a real fan of having a free shuttle to get me from the airport and back without the need of a phone call... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Aloha Hawai'i and thank you for your review! I am happy to read your satisfaction with our hotel and shuttle service. We hope to see you again soon! Mahalo nui loa, Jim McGuire, G.M. More 

Salinas, CA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 24, 2012 via mobile

Stayed here after attending a Giants game. Easily accessible off the freeway. Lobby was welcoming and cozy. Staff was extremely accommodating when I advised them the rest of our group would be showing up later, they put us in rooms next to each other. didn't get to try continental breakfast but other person in our party said it was great.... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Salinas and Giants Fan!!! It's an exciting time now for the Giants!! I am very pleased to read your positive review, and we all thank you very much. Our convenient location to AT&T Park is ideal and we look forward to your return! Thanks again, Jim McGuire, General Manager More 

Gorham, Maine
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 21, 2012

As our plane was arriving about midnight we chose to stay near the airport rather spend sleep time going downtown. It was a good choice as we had a very nice suite, good breakfast buffet and convenient to our car rental in the morning. The hotel shuttle worked out on our arrival and getting the rental car. I should say... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Maine and thank you for your review! I am pleased that you enjoyed our stay and our complimentary shuttle worked out for you. We hope you choose us again the next time you visit the "Left Coast"! Jim McGuire, General Manager More 

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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#4 Family Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco

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