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BEST WESTERN PLUS Grosvenor Airport Hotel

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380 South Airport Boulevard, South San Francisco, CA 94080
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BEST WESTERN PLUS Grosvenor Airport Hotel
BEST WESTERN PLUS Grosvenor Airport Hotel
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1,422 Reviews from our TripAdvisor Community

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Sonoma, California, Usa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We use the Grosvenor often for park/sleep/fly and have always had a pleasant stay. The rooms are clean and well-appointed. Bianca at the front desk is always friendly and has been extremely helpful, especially this last time when our flight was going to leave a day early and we had to change our reservation at the last minute.

Helpful?
Thank Jacqueline D
Trevose, United States
5 of 5 stars Reviewed yesterday NEW

Great room, location, and customer service. I truly enjoyed my stay at the Best Western. The room was extremely clean, all services were excellent. I will definitely stay more often at Best Western. Great Stay!

Review collected in partnership with Best Western

Helpful?
Thank Parisnicole P
5 of 5 stars Reviewed yesterday NEW

I loved the hotel. We used park N Fly, it was awesome. The restaurant was good, loved the free breakfast. The hotel room was clean and comfortable. The shuttle experience to the airport was convenient and helpful.

Review collected in partnership with Best Western

Helpful?
Thank Carey W
NC
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed for 3 days for a work trip. Initial impression was not positive when the shuttle bus from SFO didn't seem to come around for over 30 mins (I called to check on it twice), but it improved once I got to the hotel. Staff was nice and welcoming. The restaurant host was great, offering a take-out option, which I... More 

Helpful?
Thank BusinessTraveler00
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you so much for your nice review on your recent stay! I am happy you enjoyed our hotel and service. I do hope you took advantage of the shuttle to our great downtown South San Francisco area - this is a special shuttle that we ran during the Super Bowl week. Please come back and visit us soon! Jim... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

The Grosvenor is the very best you can hope for! We've stayed here many times, always a great stay. The workers in the restaurant / lounge / bar are especially great! If you're flying out of SFO this is the very best with its location and shuttle.

Review collected in partnership with Best Western

Helpful?
Thank W8513LUjamesc
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you very much for your great review! We appreciate your feedback, and your excellent remarks. Please come back soon! Jim McGuire, General Manager More 

Vienna, Austria
Level Contributor
137 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

which means next to the airport a bit of noise of everything motorway - airport - noisy (don't care) neighbours free breakfast which is nice wifi is free - parking not would be great if hotels would adapt to offer at least one hard pillow as well and if there would be the original remote controll in the room for... More 

Helpful?
Thank Isabel S
GeneralManager650, Front Office Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your comments, Isabel. We appreciate your feedback. Jim McGuire, GM More 

Phoenix, Arizona
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for three nights recently and was quite satisfied with the overall experience. Being next to the freeway and very close to the SF airport it is remarkably peaceful and quiet. The hotel itself is pretty old but looks like it has been renovated recently. The room was clean, carpet and furniture looks new and bed was quite comfortable. The... More 

Helpful?
Thank 19860802
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you so much for your review! It sounds like you really enjoyed your stay with us and our great breakfast! Please come back and visit us soon! Jim McGuire, GM More 

Houston, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Hotel very well located, price and services are very good. Room are a little noisy. Restaurant food is good and the service is OK. & minutes from rental car return and many restaurants around the hotel.

Review collected in partnership with Best Western

Helpful?
Thank Miguel B
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Miguel and thank you for your personal comments. I am happy you enjoyed your stay and our restaurant. We appreciate your feedback! Jim McGuire, GM More 

San Juan Bautista, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This place is close to SFO and pretty quiet for being near the freeway. We only stayed for one night and got there pretty late, so I can not say much besides how comfy the bed was, it was pretty clean and the front desk personal we nice and helpful. I would stay there again. Kind of pricey and they... More 

Helpful?
Thank Margsanjuan
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your nice review. I am happy that you enjoyed your stay, even though it was a short one. Please come back soon! Jim McGuire, General Manager More 

Rohnert Park, California
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

stayed 4 days first night was good clean room lumpy looking bed but comfortable. breakfast the next morn was good .Dinner was warm in some spots cold in others bleah. 2 day bfast ok little cool ?? came back in evening pillows scattered around room coffee service not resupplied. 3rd day got bfast didn't eat it went elsewhere that night... More 

Helpful?
Thank grump82
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello grump82 and thanks for your thoughts. I am sorry that you didn't enjoy your stay more. I will share your comments with our Director of Housekeeping - this is absolutely not our usual level of service - please come back and give us another try so you can have a better experience. Jim McGuire, General Manager More 

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