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BEST WESTERN PLUS Grosvenor Airport Hotel

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380 South Airport Boulevard, South San Francisco, CA 94080
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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,226 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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portland, United States
1 of 5 stars Reviewed 2 days ago NEW

billed improperly at check in, told them, they said it would be cleared on check out. at check out, they tried to correct things, reassured me, but all the improper charges were billed to my credit card

Review collected in partnership with Best Western

Was this review helpful? Yes
Taipei, Taiwan
4 of 5 stars Reviewed 3 days ago NEW

Most of the time, when I had a trip to US, I would prefer using Best western as my lodge. Because of its warm and comfortabe srvices. The vip card I had fom your hotel has expirated. You will be appreciated if you could issue me a new one. I have been your loyal customers since 5 years ago. I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Terkii and thank you for your review. You may contact BEST WESTERN directly, or our property and we will be happy to sign you up for the Rewards program again. Thank you, Jim McGuire, General Manager More 

San Francisco, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've stayed here in Dec and had no major issues with the hotel. Rates were not the most expensive in the area and rooms were spacious. I had the King bed room, and a colleague of mine took a 2 bedded room. Internet and breakfast was part of the rates, but do not expect much from the breakfast. Its good... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Richard and thank you for your review. Yes, our construction is over and the entrance and Lobby look beautiful. We appreciate your feedback, now you must return to see our changes! See you again soon! Jim McGuire, General Manager More 

Brookhaven, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The location wasn't too far from the Fisherman's Wharf area - we took the hotel shuttle to the airport, to the BART station, to downtown. The hotel was really nice, all of the staff were very professional, and we were pleased with our stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Kristi, thanks so much for your nice review. Please come back soon and visit again! Jim McGuire, General Manager More 

Lindstrom, Minnesota
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The room was large and well decorated. The bed was comfortable. The lobby and restaurant nicely decorated. We appreciated the information on the city of San Francisco. We were on our way home and had just an afternoon and evening to take in the city. We were able to visit Fisherman's Wharf and The Presidio with a great view of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Linda - thank you for your nice thoughts on your stay in our hotel! We appreciate your feedback! Please come back soon! Jim McGuire, General Manager More 

Hanover, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed two nights. The evening front desk gentlemen were so helpful, nice and friendly. The hotel was clean and well kept. There is a full breakfast in the morning which has a nice variety of food. It is a little challenging to find the hotel.

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

We appreciate you taking the time to write your review and I am happy you enjoyed your stay! Come back soon! Thank you. Jim McGuire, General Manager More 

United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

It was a short overnight stay but my room was clean, the bed was comfortable, I appreciated the complimentary internet and breakfast even though I didn't have time for breakfast and the meal and service I had in the lounge was great!

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Kathleen thanks so much for your nice review! We appreciate your feedback. Jim McGuire, GM More 

new hampshire
Level Contributor
179 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 3 nights here recently. Hotel shuttle very convenient. When we arrived, the front entrance was undergoing a renovation, so we were directed to a rear access door near the pool. No big deal if you're taking the shuttle, though I could see how drivers might be confused. Check-in was a breeze with great front desk staff. Checked out the... More 

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

New Hampshire, I am so happy that you got to see the "Before and After" of our construction! We are pleased that you enjoyed our hotel and thank you so much for the nice review! Jim McGuire, GM More 

Atascadero, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel provides an easy and economical way to travel through San Francisco airport with reliable and knowledgeable services. I would recommend this hotel for any travelers in need of an overnight stay before or after their flights.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Don - I'm happy to hear you like our Park 'n Fly package! See you again soon and thanks for your review! Jim McGuire, GM More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a very good hotel at an affordable rate. As a frequent visitor, I like the comfort and familiarity. I have traveled around Europe and the USA for the last 15 years and I look forward to staying here on my next trip.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Jack, thanks for your nice words! See you again soon! Jim McGuire, General Manager More 

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