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BEST WESTERN PLUS Grosvenor Airport Hotel

3.0 of 5 380 South Airport Boulevard, South San Francisco, CA 94080
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Certificate of Excellence 2014
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BEST WESTERN PLUS Grosvenor Airport Hotel
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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,056 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Discovery Bay, California
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I stayed at the BW Plus Grosvenor for a fun weekend in San Francisco. My second time staying there. It’s wonderful hotel. The staff couldn't be more friendly and helpful. Their full breakfast offers so many choices. Our room was very clean and up to date. Management is great as well. The GM, David, was everywhere supporting... More 

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Drumheller, Canada
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I got stranded in SF because of airline issues. I chose the Best Western Grosvenor because it had a free shuttle, good reviews, and the curb appeal looked nice. The shuttle was fine, it arrived pretty promptly and gave me a quick 10 minute ride to the property which did have very nice curb appeal. Then the issues started. The... More 

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Nelson and thank you for sharing your thoughts. Murphy's Law took over while you were here, and I am sorry. Yes, our Internet was down for several hours - our local Internet provider had an unexpected emergency which took the system down for several hours - without any warning to us. It effected over 15 businesses in the area.... More 

Los Angeles, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

The main problem with my hotel room was the overall dirtiness (curtain, floor, sofa bed). The bathroom water pressure was very low and Hot/Cold knob was lagging when changing temperature. I wanted to ask for another room but it was too much hassle, as I tried to get towel from room service which I never received.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Alejandro and thank you for your thoughts. I do apologize that you found your room dirty - we pride ourselves in our excellent housekeeping and we just were awarded our 11th consecutive "Excellent Housekeeping Award". I will share your comments with our Director of Housekeeping so we can improve. I do apologize about the water situation. The good news... More 

Sacramento, California
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

First of all, I try hard to be fair in my reviews. So, first, the good. The hotel is very clean. The staff was very nice. We left our car parked there while we went on a trip and when we returned everything was fine. The shuttle service was on time both times. Now for the negatives. When I made... More 

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello JCuningham and thank your thoughts. I am sorry that you did not get the room type you requested. We try to accommodate all requests for room types. I am sorry that there were cleanliness issues in your room. As I mentioned in another response to a review, we pride ourselves on our excellent housekeeping. I will share your comments... More 

Sapporo, Japan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

I was satisfied with staying there. Good courtesy bus service, clean room, friendly staff, nice and warm breakfast. However one problem was a wake-up service. I asked wake-up call, and no ring for two consective days. Due to that, I was late for a meeting on the first day. I told them there should be some problem on the phone.... More 

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Tosh and thank you for your comments. I am very sorry that you did not get your wake-up call(s). I will share your comments with our front desk staff so they can improve on this in the future. I do hope you give us another try in the future, and I thank you for your comments. Jim McGuire, General... More 

Dinuba, California
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a nice property. The room was nice and clean. Nice amenities but the room was small. It was a corner room so I can't speak for the size of normal rooms. But overall it was nice. The restaurant staff in the morning was not very friendly but at night they were. The food was good.

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Eric and thank you for your thoughts. Yes, our corner rooms are a bit smaller - you were in a queen size room. I am glad you enjoyed your stay overall and I will share your comments with our breakfast staff - sorry if they were not friendly. We look forward to your next stay. Jim McGuire, General Manager More 

San Fransico, United States
1 review
5 of 5 stars Reviewed 1 week ago

Booking online is scary but I am glad I booked here. The curb appeal was wonderful, entry into the hotel is decorated nicely, I really liked the restaurant/Bar right as you walk in no guessing where to go to eat. I loved the water with fresh fruit right as you walk in I was so thirsty after my flight .... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Christine, thank you so much for your excellent review on our hotel! I am happy you enjoyed our accommodations, restaurant and bar! Your comments are appreciated and we look forward to your next visit! Thank you again. Jim McGuire, General Manager More 

San Francisco, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I was a walk-in to this hotel and was pleasantly surprised. The value was good. They gave AARP discount. The place was pleasant and clean, quiet, the staff were helpful and I had just what I needed: a room, free parking, internet, and a quick hot breakfast before I started my busy day. I did not have to pay for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

sfpeggy, thank you very much for your nice thoughts and comments on our hotel and thank you for extending your stay! That, by far, is the best compliment! We hope to see you again very soon! Jim McGuire, General Manager More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff is very friendly. I usually have a tough time sleeping in hotels, but the bed here is so comfortable, I sleep very easily. The hotel shuttle regularly takes me to the BART station at SFO and that takes me into town or any place else in the Bay Area, which is super-convenient. I might consider staying town next time,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Michael - what a nice review on our hotel! We get a lot of compliments on our new beds! It sounds like your really enjoyed your stay, and we thank you! See you again soon! Jim McGuire, General Manager More 

London suburbs
Top Contributor
183 reviews 183 reviews
55 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a delayed flight we were very happy to arrive at this hotel. Check-in was carried very efficiently by the pleasant receptionist. Our room was spacious, clean and comfortable. The next morning we had the very good complimentary breakfast. (We didn't try the restaurant the evening we arrived because we were so late, but we will certainly consider it if... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Bickley and thank you for posting a nice review on your stay! We appreciate your feedback. See you again soon! Jim McGuire, General Manager More 

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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Family Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#6 Romantic Hotel in South San Francisco

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