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BEST WESTERN PLUS Grosvenor Airport Hotel

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380 South Airport Boulevard, South San Francisco, CA 94080
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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,256 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arkie
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

We only spent one night here coming from Hawaii before we returned home. The use of the hotel shuttle made it possible for us to go to the BART station and spend the day in San Francisco. It was a good location especially if you are flying in and out in a short period of time.

Review collected in partnership with Best Western

Was this review helpful? Yes
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Spent the night here during a stay in San Francisco back in 2014. Great hotel. Customer service was on point and the rooms were very nice. I stay at lots of Best Western Hotels during the year and the breakfast here was one of the better ones we've eaten at. I would recommend staying here if you are looking for... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your review. We have been through a lot of renovations and upgrades since your stay back in September of last year - please come back and see us again! We appreciate your comments! Jim McGuire, General Manager More 

Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great staff, clean, close to just about everything and did I mention clean and great staff. Good rates also! We come here every year. Book in advance and you will get a great rate. A little drive to the city but you need a car anyways to get around. If you don't have a rental, Uber is a great alternative... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Engineer99, thank you so much for your great review on our hotel and your continued patronage! We really appreciate your business and your feedback, and we will see you again soon! Jim McGuire, General Manager More 

Reading, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed one night only, double room on top floor. Hotel is very smart, good staff, efficient reception. We had dinner in the restaurant on the ground floor, no complaints there either. The only problem was the noise. It was, I think, partly from the air conditioning motors on the roof, but also from traffic and aircraft taking off. You're obviously... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello United Kingdom. We appreciate your feedback and we are pleased that you enjoyed your stay. Sorry if it was a bit noisy with the outside noises. We do hope you stay with us again when you are in the country! Thanks again, Jim McGuire, General Manager More 

Manchester
Level Contributor
108 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Arrived after a long haul flight so needed somewhere close to the car rental centre and this fitted the bill perfectly. The place seemed to be undergoing some kind of external refurbishment but really the interior needed attention. Our room faced the road and soundproofing was okay but it was really the internal soundproofing that needed attention as we could... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Manchester and thank you for your thoughts. Our renovations have been complete for about a month now, so sorry you had loud neighbors. Please give us another try the next time you are in the area. We appreciate your feedback. Jim McGuire, General Manager More 

San Diego, California
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was near the airport and I never heard one plane.Very quiet. The room was comfortable and everything worked. The menu had a good selection and the food was very good. Breakfast had the standard breakfast items and was also very good and the food was always hot. Good place to stay. It was only about a 15 minute... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi John, thank you for your nice comments on our hotel! The next time you are visiting from San Diego, please be sure to stay with us again! We appreciate your feedback! Jim McGuire, GM More 

Decatur, Georgia, United States
Level Contributor
8 reviews
4 of 5 stars Reviewed 1 week ago

I just needed something near the airport for a night, and I was pleasantly surprised at the quality and cost. My room was in better shape than a fancier/more expensive place I had just stayed in on Fisherman's Warf. And the room service was great. They also have a free airport shuttle! Would definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Greetings Georgia! Thanks so much for your nice review! I am happy to read that you enjoyed everything about your stay! Please come back soon. Jim McGuire, General Manager More 

Vancouver
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Very comfortable bed. Large TVs with decent channel choices. Great breakfast but after a few days the same food gets tiresome. Public areas, specifically the elevators could use a little refurbishing.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Vancouver and thanks a lot for your nice review on our hotel. We appreciate your feedback and look forward to your next visit to the States! Jim McGuire, General Manager More 

Bella Vista, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was very friendly. The check in process was smooth and quick. The room was very clean. The rooms are a bit noisy at night since the highway is on one side of the building and a busy road on the other side. The free breakfast was nice; scrambled eggs, pancakes, sausage and bacon, breads, fruit and yogurt. The... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your nice thoughts on your recent stay. Our location is great, as you say - so close to the airport, AT&T Park and downtown San Francisco. I am happy you enjoyed your visit, please come back soon! Jim McGuire, General Manager More 

Charlevoix, Michigan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Not bad, not great. Clean. Excellent shuttle service to and from airport. Nothing to do or eat within walking distance. Over-priced, but they all are, for what you get. Front desk staff was helpful to me, but fairly rude to my wife. Excellent breakfast buffet. Comfortable bed, terrible pullout.

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thanks so much for your review. I am happy that you enjoyed your stay, and I do apologize if our staff didn't give you the best service. I will share your thoughts with them. I hope you choose our hotel again. Jim McGuire, General Manager More 

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