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All 28 South San Francisco hotels

BEST WESTERN PLUS Grosvenor Airport Hotel

3.0 of 5 Hotel   |   380 South Airport Boulevard, South San Francisco, CA 94080
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75%
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
Timothy S Seattle, United States
  • Reviews (871)
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871 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Seattle, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is far better than its price. Everyone is great, the restaurant and bar are high quality, and the beds are fantastic. If you need to stay in the area for any reason, don't waste your money at the Hilton, Hampton, or Embassy.

Review collected in partnership with Best Western

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Clovis, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Room not clean, staff unfriendly except for check-out agent at desk. Breakfast buffet cold. Ran out of dishware/glassware. Pull out bed in couch had previous stay dirty linen and guests clothing. Wait staff in breakfast buffet unfriendly and unhelpful. Would not recommend this hotel to anyone.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
San Antonio, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

This was our Second experience in staying at this hotel...First time EVERYTHING And EVERYONE were Awesome!! This Time around it wasnt that great of experience with a certain staff Member Ms. Roberta...we arrived at 2:40 pm and asked Roberta if we would be able to check in early and she stated we had to wait at least another 10mins, to... More

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Flores210 thanks a lot for posting your comments on your recent stay. I am glad you enjoyed your stay, and I would like to take this opportunity to apologize for the poor customer service you experienced at the front desk. We have taken the necessary steps so this will not happen again in the future. We do hope to see... More

California
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We recently stayed at the Grosvenor before and after a trip and found it to be convenient,comfortable and the staff friendly and efficient. The rooms were clean,nicley decorated and the wifi was fast.We had a little trouble with the digital AC control which did not seem to respond to touch. The food at the restaurant was good and reasonably priced.... More

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Kaysey66 your feedback is appreciated! I am happy you enjoyed your stay with us! Thanks again, Jim McGuire, General Manager More

Florida
Top Contributor
53 reviews 53 reviews
9 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

I wasn't expecting much from an airport hotel, but this one definitely exceeded our expectations. It doesn't look like much from the outside but the interior is nicely decorated.The room was clean, spacious and quiet. The check-in was easy and after a long day of travel we just wanted a nice place to "crash". The breakfast was fantastic and nicely... More

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

FloridaLady, than you for your nice review on our hotel. I am happy you enjoyed your stay and we look forward to your next visit! Jim McGuire, General Manager More

Raleigh, NC
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I spent a night at this hotel at the end of a two-week vacation in Northern California. Friendly and helpful front desk staff, lovely room, tasty breakfast. After being on the road all day, having a restaurant on site was very convenient and the meal we ordered was very good. Morning shuttle driver to SFO was prompt... More

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GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

LBC2 your review is appreciated and we are happy that you enjoyed your stay! Thank you very much! Jim McGuire, General Manager More

Santa Rosa, United States
1 review
5 of 5 stars Reviewed 1 week ago

The young lady who took care of our check-in, and was most helpful, and professional. We checked in early with no problem, and the room was clean, and inviting! Early morning wake-up for the airport shuttle was prompt! A bag for a light breakfast was ready in the lobby upon our departure for the airport. This was a nice touch!... More

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Melody S! Your nice review is appreciated and we are happy that you enjoyed your stay with us! I will share with Loreen and our entire staff! Thanks again! Jim McGuire, General Manager More

2 reviews
5 of 5 stars Reviewed 1 week ago

I always stay at Best Western Plus Grosvenor when I fly in to San Francisco, and this hotel is very close to Airport. The service is always great and it has the best breakfast anywhere. I would recommend his chain and hotel to anyone traveling anywhere.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thanks so much for your kind review! We appreciate your feedback! Jim McGuire, GM More

Finflater, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

They have always gone out of their way to make my stay a pleasant one. I use this hotel whenever I travel to San Francisco. They offer shuttle service to and from the airport as well as a breakfast.. I am sad that they spoiled this review by asking me 4 times to write more

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Harold thank you so much for your review! I am sorry if you were asked 4 times to write a review - those requests are not coming from us, I think it is an automated TripAdvisor request - sorry for the inconvenience. I am glad you enjoyed your stay!!! Thanks again. Jim McGuire, GM More

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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

127 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Best Value Hotel in South San Francisco #3 Family Hotel in South San Francisco #3 Green Hotel in South San Francisco #4 Business Hotel in South San Francisco #6 Romantic Hotel in South San Francisco
Hotel Class
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 7 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. ... more   less 
Number of rooms
206

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