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BEST WESTERN PLUS Grosvenor Airport Hotel

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380 South Airport Boulevard, South San Francisco, CA 94080
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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,221 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hanover, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed two nights. The evening front desk gentlemen were so helpful, nice and friendly. The hotel was clean and well kept. There is a full breakfast in the morning which has a nice variety of food. It is a little challenging to find the hotel.

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

We appreciate you taking the time to write your review and I am happy you enjoyed your stay! Come back soon! Thank you. Jim McGuire, General Manager More 

United States
5 of 5 stars Reviewed 2 days ago NEW

It was a short overnight stay but my room was clean, the bed was comfortable, I appreciated the complimentary internet and breakfast even though I didn't have time for breakfast and the meal and service I had in the lounge was great!

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Kathleen thanks so much for your nice review! We appreciate your feedback. Jim McGuire, GM More 

new hampshire
Level Contributor
171 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent 3 nights here recently. Hotel shuttle very convenient. When we arrived, the front entrance was undergoing a renovation, so we were directed to a rear access door near the pool. No big deal if you're taking the shuttle, though I could see how drivers might be confused. Check-in was a breeze with great front desk staff. Checked out the... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

New Hampshire, I am so happy that you got to see the "Before and After" of our construction! We are pleased that you enjoyed our hotel and thank you so much for the nice review! Jim McGuire, GM More 

Atascadero, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel provides an easy and economical way to travel through San Francisco airport with reliable and knowledgeable services. I would recommend this hotel for any travelers in need of an overnight stay before or after their flights.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Don - I'm happy to hear you like our Park 'n Fly package! See you again soon and thanks for your review! Jim McGuire, GM More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is a very good hotel at an affordable rate. As a frequent visitor, I like the comfort and familiarity. I have traveled around Europe and the USA for the last 15 years and I look forward to staying here on my next trip.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Jack, thanks for your nice words! See you again soon! Jim McGuire, General Manager More 

Grants Pass, Oregon
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here one night before a flight out of San Francisco and took advantage of the long term parking available with the room. Parking was a little tight, but we found a spot. Be advised that the room price is San Francisco expensive for what you get. The room is comfortable and clean. View out the window is of a... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your review, we appreciate your feedback. Jim McGuire, General Manager More 

Morgan Hill, California
Level Contributor
235 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
2 of 5 stars Reviewed 1 week ago

We recently spent one night at this hotel before a flight out of San Francisco. The good... We were able to leave our car parked at the hotel for 8 nights while on vacation. This is a special package they offer for a higher rate. The not so bad... The room was just okay. Carpet felt a bit dirty, bathroom... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Donrosel and thank you for your comments. Our construction is now complete and we have a brand new parking lot, porte cochere and front entrance with ample parking. I am sorry parking was tough for you. I will share your comments with the owner of the shuttle company so they can improve. We always receive very positive comments regarding... More 

Level Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 1 week ago

We walked into the hotel and we were accommodated by a very friendly and helpful hotel staff. We were checked into the a spacious room with a nice view of the area, and a very comfortable bed. We also enjoyed the complementary fruit and water when we checked in. We had to leave at 4 AM to catch our flight,... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Naples and thanks so much for your nice review! We are happy that you liked our breakfast to go bags and that we are GREEN! Thanks for noticing! Please come back and stay with us again! Jim McGuire, General Manager More 

Sonoma County, Callifornia
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Hubby and I booked this hotel the night before an early morning flight out of SFO. I am disabled, and made it clear when I made our reservation that we needed an ADA-compliant room with a walk-in shower (preferably, a shower with a seat). There's a lot of construction going on in the front of the hotel (to continue throughout... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thanks so much for your review on our hotel. The best news is that our construction is OVER and COMPLETE! It was never intended to last throughout the summer. Our new entrance and porte cochere is beautiful. The front desk does have a complete list of our ADA compliant rooms, complete with roll-in showers. I am sorry that... More 

West Sacramento, California
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

So I had to come to SFO for work, and my company put me up in this hotel. They are doing some remodeling outside so you have to go around the back.. No big deal. Check in was easy, and they were nice. The room was comfy and roomy.. Having a fridge and coffee maker was great. I couldn't hear... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Christina and thank you for your comments, we appreciate your feedback. I will share them with our Director of Housekeeping regarding stock items not being replaced - sorry about that! We hope to see you again in the near future - our construction is 99% done! Jim McGuire, GM More 

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