We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Grosvenor Airport Hotel

3.0 of 5 380 South Airport Boulevard, South San Francisco, CA 94080
Hotel website
Hotel deals
Special Offer
Save up to 20%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
GreenLeadersBronze level
BEST WESTERN PLUS Grosvenor Airport Hotel
Professional photos View all
Browse nearby
BEST WESTERN PLUS Grosvenor Airport Hotel
Write a Review

1,064 reviews from our community

Traveler rating
    375
    411
    163
    70
    45
See reviews for
252
352
101
187
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1064)
  • Mar-May only
    (212)
  • Jun-Aug only
    (307)
  • Sep-Nov only
    (339)
  • Dec-Feb only
    (206)
All months
New York, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Our flight to New York had been cancelled due to the impending snow storm, and every staff member we had contact with was gracious and helpful as we extended our reservation by several days. We would definitely stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Malaysia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our suite was well appointed and very well maintained (no hint at all that any of the furniture or fittings needed to be refreshed) though the hotel is not a new hotel. Service was excellent - the staff at reception were helpful. Costco is just next door. The pricing is right. We will definitely stay in this hotel again when... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you so much for your nice review! I am happy to read you enjoyed your suite and our hotel! Please come back soon! Jim McGuire, General Manager More 

Vernazza, Italy
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was better than I expected, Free parking and internet. The room was clean and the bed was comfortable, The staff was very nice and helpful. The beds are made with white duvet covers instead of those seedy nasty bed spreads that you wonder when they have been washed. The towels were nice, not the motel 6 style... I... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Greeting Italy! Thank you so much for your great review! I appreciate you mentioning everything you did - your feedback is great and we look forward to your next visit! See you soon, hopefully! Jim McGuire, General Manager More 

Anchorage, Alaska
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This property is an older hotel very close to the airport. It is very well run and VERY clean. The front desk staff were very friendly, very warm and hospitable. Everything in our room was top notch and the bed was so comfortable it made our stay. Would definitely stay here again while in SF. Prices were reasonable and the... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Murryak and thank you much for your great review! We appreciate your feedback. It is very pleasing to read positive comments about our staff and accommodations, so thank you. We hope to see you again soon! Jim McGuire, General Manager More 

South San Francisco, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

It's a great value for the location and hotel type. We have stayed here sporadically over past 15 years so we love the newly refurbished look and amenities. Breakfast is included and has a WIDE range of foods - tasty and good quality. The bar/restaurant area and service is MUCH better than prior years. Staff is great - helpful AND... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Denise. Thank you SO MUCH for noticing all of our recent upgrades! It makes is all worthwhile when our valued guests notice the upgrades, renovations and changes we strive to make. Thank you also for your continued patronage over the years. We really appreciate your business and feedback. See you again soon! Jim McGuire, General Manager More 

southern california
Top Contributor
162 reviews 162 reviews
36 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were booked here after our flight at SFO was cancelled due to weather. Situated among a string of economy hotels just outside San Francisco International Airport, it takes advantage of an airport shuttle pool serving all of the hotels in the area, so getting back and forth to the airport is easy. The staff are friendly and helpful, but... More 

Was this review helpful? Yes 2
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Cedric - thank you for your review. Sorry you were stranded at SFO. We continue to make improvements here at the hotel and appreciate your feedback. Jim McGuire, GM More 

California
Top Contributor
57 reviews 57 reviews
53 hotel reviews
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

In all fairness, the room was clean and it did the job. However this hotel is 15 years beyond "long in the tooth" and "ready for the renovators". It is squarely in the seedy category. The property's vintage is circa 1970 and everything gives the appearance of "original equipment", and it wasn't top quality then. The neighborhood is semi-industrial, commercial.... More 

Was this review helpful? Yes 2
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Tom and thank you for your thoughts. I am sorry that you and your partner did not enjoy your stay in our hotel. I hotel is far from seedy. We strive to continue to make improvements continuously. I am sorry that the shower pressure was not good in your room and the drapes were "cracked". I trust that you... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

The Best Western Plus Grosvenor Airport Hotel lives up to its name: PLUS Excellent rooms; spacious and clean. The beds are perfect; not too hard and not too soft; just right!! The hotel is very conveniently located near the airport.

Review collected in partnership with Best Western

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Carolyn, thank you so much for your nice review and especially the title of your review! We agree! We look forward to your next visit, and thank you again. Jim McGuire, General Manager More 

Discovery Bay, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed at the BW Plus Grosvenor for a fun weekend in San Francisco. My second time staying there. It’s wonderful hotel. The staff couldn't be more friendly and helpful. Their full breakfast offers so many choices. Our room was very clean and up to date. Management is great as well. The GM, David, was everywhere supporting... More 

Was this review helpful? Yes
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your great review! I am very happy to read that you had a great stay and enjoyed our facility and staff! David, our Operations Manager, will be pleased with his mention. We look forward to your next stay with us - thank you again! Jim McGuire, General Manager More 

Drumheller, Canada
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I got stranded in SF because of airline issues. I chose the Best Western Grosvenor because it had a free shuttle, good reviews, and the curb appeal looked nice. The shuttle was fine, it arrived pretty promptly and gave me a quick 10 minute ride to the property which did have very nice curb appeal. Then the issues started. The... More 

Was this review helpful? Yes 1
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Nelson and thank you for sharing your thoughts. Murphy's Law took over while you were here, and I am sorry. Yes, our Internet was down for several hours - our local Internet provider had an unexpected emergency which took the system down for several hours - without any warning to us. It effected over 15 businesses in the area.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS Grosvenor Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, BookIt.com, Hotels.com, Cheap Tickets, HotelTravel.com, Agoda, Priceline, Odigeo and Tingo so you can book your BEST WESTERN PLUS Grosvenor Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#3 Family Hotel in South San Francisco
#6 Romantic Hotel in South San Francisco

132 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (70)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (10)
Viewed
Room/suite (23)
Viewed
View from room (5)
Viewed
Pool/beach area (1)
Viewed
Dining (4)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (62)
Viewed
Pool/beach area (3)
Viewed
Dining (9)
Viewed
Business center/function rooms (14)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (9)
Viewed
Other (20)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay