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Embassy Suites by Hilton San Francisco Airport - South San Francisco

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250 Gateway Boulevard, South San Francisco, CA 94080
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Embassy Suites by Hilton San Francisco Airport - South San Francisco
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Embassy Suites by Hilton San Francisco Airport - South San Francisco
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883 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durham
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were greeted with a friendly smile and quickly given our keys as we arrived around 11 pm. The breakfast was excellent. The room was clean and comfortable. When we asked for pillows and blankets for the sofa bed, the housekeeping staff responded very quickly.

Review collected in partnership with Embassy Suites Hotels

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Houston, Texas
Level Contributor
116 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Our room was not great. It was dark and dingy feeling. Our floor was wet so we had to constantly walk around room with shoes on. It was kid friendly so that was nice. The breakfast that was included is great when have a ton of kids! The bartender was very nice! The kids enjoyed the pool as well!! We... More 

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Connecticut
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Beautiful hotel with great amenities. Easiest check in and out ever. Great breakfast. Airport shuttle makes ground transportation a no brainer. Suite was spacious and comfortable. Staff is incredibly attentive.

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EmbassySuitesSSF, Guest Relations Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Dear GiveItATry, Thank you so much for your feedback! We are delighted you enjoyed your stay with us! Rest assured that your commentary will be shared with all of our staff! We hope to welcome you to our hotel in the near future! Best of luck and safe travels! Kind Regards, Alina B. Guest Relations More 

Atlanta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Of the dozen Embassy Suites I have visited, this one is near the bottom of the list. The room itself was large and clean, but the windows were so filthy we could barely see outside. We paid for a premium room (free snack machine), but the machine was broken for two of our three days on site. Our room had... More 

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St. Louis, MO
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Embassy Suites are typically nice hotels and this was no exception. The hotel was well cared for and our room was fantastic - two queen beds plus a pull out couch. There is a TON of storage in the room as there are great wooden built in shelves all over the suite. The breakfast was made to order and tasted... More 

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Blandon, Pennsylvania, United States
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was travelling with my wife and 2 adult children; driving down from Seattle, Washington to San Jose, CA. Hotel was easy to get to. Check in was smooth and trouble free. Room (suite) was excellent, clean, with comfortable beds. Bathrooms were clean. Only complaint is that the bedroom could have used more electrical outlets for devices. Wi-Fi in room... More 

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Thousand Oaks, California
Level Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been to this hotel a number of times for business for its convenience. This hotel is a bit better than the previous Embassy Suites I stayed at in the Midwest. The nice thing is that breakfast is included as well as drinks in the evening. Regarding the breakfast, it is typical of chains except for made to order omelets... More 

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cedarburg, United States
1 review
1 of 5 stars Reviewed 1 week ago

We had two adjoining 10th floor rooms booked for 6 nights with free wifi, 10th floor amenities and parking. Arrived to find two rooms across from the elevator on the 8th floor with charges for wifi and parking. We received a discount, but no change in rooms and constant struggles to keep wifi and parking charges off our bill.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassySuitesSSF, Guest Relations Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Dear Andrew G. Thank you for your review. I apologize that you were not happy with your room assignment during your recent trip and any confusion with the amenities included with your reservation. We strive to accommodate all reservations. We hope you will consider giving us the opportunity to make it right if you return to our area in the... More 

florida
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been disappointed in my last couple of Embassy Suite stays. Although I still like the spacious suites, this property was below average. Beat up, dirty furniture and large hair balls in several corners! Three phone calls to the desk were required to get the TV fixed, which then went black again 3 hours later. Also internet service that was... More 

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Washington DC, District of Columbia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had patronized this hotel about 15 years earlier when the fixtures were brand spanking new. I frequently stay at Embassy Suites hotels and at that time and I recall back then that this particular location was one of the nicest I'd ever been too. The built in fixtures were fairly extensive and nicely finished. I returned in March of... More 

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