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Embassy Suites by Hilton San Francisco Airport - South San Francisco

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250 Gateway Boulevard, South San Francisco, CA 94080
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Embassy Suites by Hilton San Francisco Airport - South San Francisco
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849 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peoria, IL
Level Contributor
93 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Delta Airlines placed us here for the night while we waited to depart the next morning. The shuttle service from the airport runs every 20 minutes and offers complimentary service to and from the hotel to the airport. Our room was spacious as all Embassy Suite hotels offer. We enjoyed the complimentary cocktails and snacks. Since we had to leave... More 

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our United Airlines flight out of SFO that got delayed for over 2 hours ended up getting canceled over all. The airline put us up here and we enjoyed our overnight stay. The location is just a few minutes away from the airport and the staff was friendly and helpful. We had a couple of drinks at the bar and... More 

Was this review helpful? Yes 1
EmbassySuitesSSF, Guest Relations Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Dear Cali2Everywhere, We are thrilled you enjoyed your recent stay with us! Your feedback is very important to us as we are constantly looking to improve our services. Rest assured that your pleasant commentary will be shared with the appropriate departments! If you ever find yourself in the Bay Area, we hope to have the pleasure of servicing your hospitality... More 

Gurgaon, India
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Embassy Suites is placed in front of water and little isolated from city crowd - perfect for business or family destination. The rooms are spacious and nice. Not very far from Airport and well connected city and airport. Breakfast is lavish indeed. The restaurants close early but there are nice other options nearby.

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Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Our family vacation turned very scary when a tragedy happened. We were suppose to be there for5days and ended up moving to a different embassy suites after one day. Mgmt was very helpful in our move, however the some staff did not understand English, so the barrier made it difficult to communicate. Rooms were nice, beds comfortable, just need more... More 

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EmbassySuitesSSF, Guest Relations Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Dear Mnmgyrl, I am very sorry we were not able to provide you with the quality of services you deserved during your recent vacation. Please know that this is not typical of our hotel, and we are sorry we didn’t meet your expectations during your stay. We truly appreciate your feedback as we are continuously looking to improve our service... More 

Chicago, United States
4 of 5 stars Reviewed 1 week ago

Very nice hotel - accommodations were comfortable and the breakfast was a nice perk. Be sure to attend breakfast early, otherwise seating will be limited - also be sure to check back frequently to see if the price of your room has changed as we found that many people on our premium floor paid much less for their room than... More 

Review collected in partnership with Embassy Suites Hotels

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Kula, United States
2 of 5 stars Reviewed 1 week ago

This hotel is very expensive. The bed was very soft and uncomfortable. Parktheing at $22.00 per night, which is expensive and even as a HHonors member, we could not cash travelers check at this hotel. The only bright spot was the included breakfast and the breakfast staff who were great.

Review collected in partnership with Embassy Suites Hotels

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EmbassySuitesSSF, Guest Relations Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Dear Michael C, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Cincinnati, United States
5 of 5 stars Reviewed 1 week ago

My daughter and I were going standby on a very early morning flight, so we spent the night before at the Embassy Suites, South San Francisco. We had stayed there once before when we got bumped from a Delta flight. We enjoyed the complimentary happy hour as we watched our beloved Cleveland Cavaliers get beat by the Warriors, but all... More 

Review collected in partnership with Embassy Suites Hotels

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Palo Alto, California
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The only Hilton hotel (chain) in the area (South SF and Brisbane) that charges parking fee $22 plus tax. We had to change rooms due to stale smoke scent. We got a corner suite but the bigger the suite the smaller the bed - who decided to use queen size bed in a large suite is beyond me. Rooms need... More 

Was this review helpful? Yes
EmbassySuitesSSF, Guest Relations Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Dear Calmhawk, Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel. We are actively examining our guest suite appearance, and I welcome any additional comments or suggestions you would like to share so we may work to make it right. Additionally, we apologize for the unpleasant... More 

1 review
5 of 5 stars Reviewed 1 week ago

Staying at the Embassy suites out by the airport in San Francisco was a pure delight. We have stayed in a lot of Embassy suites over the years and this particular hotel out classes them all. All the employees were very helpful and extremely well trained.

Review collected in partnership with Embassy Suites Hotels

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3 of 5 stars Reviewed 1 week ago

Close to airport, have shuttle to downtown on friday and saturday is a great bonus. Room is quiet but is in need of update. Cook to order beakfast is better than expected. I paid for it but I don't see anyone varify it.

Review collected in partnership with Embassy Suites Hotels

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