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Extended Stay America - Los Angeles - Simi Valley

2.5 of 5
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2498 Stearns St, Simi Valley, CA 93063
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Extended Stay America - Los Angeles - Simi Valley
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Ranked #3 of 6 Hotels in Simi Valley
A recent review
3 of 5 stars reviewed 6 days ago
owassotraveler Tulsa, OK
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72 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tulsa, OK
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The kitchens are completely bare upon checkin--nothing at all is in the cabinets or drawers. You have to ask for dishes, utensils, pots & pans. Then they have to gather them up and bring them so if you want to use them right away, too bad--You just have to wait until the front desk clerk has time to get them.... More 

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Simi Valley, California
1 review
5 of 5 stars Reviewed 1 week ago

Considering for affordable price and comfortable service, this can be a great option to stay for longer time. This has been my first experience with Extended stay group. I am quite impressed with the friendly staff, who are always ready for providing good service and improve upon feedback constructively.

Was this review helpful? Yes
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent two nights here and were put in a handicap accessible room as that was what was available. Queen size bed was comfy but pillows were small and flatter than what I like. Had a nice laundry room which was the main reason for stay here and it was reasonably priced. TV was the smallest I've seen. Breakfast was... More 

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Alamogordo, New Mexico
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 28, 2015

I have stayed at many extended stay america hotels across the country and have always enjoyed friendly staff and clean rooms but this hotel is by far the best. The exterior of the hotel feels more like pulling up to a more luxury hotel, the lobby is beautiful, the rooms are immaculately clean and even have a card signed by... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for posting a review of our property. I am thrilled to hear that you had such a wonderful stay! I’m so glad that you enjoyed our friendly staff as well as our clean and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Pleasant Hill, California
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 3, 2015

I had book a smoking room with two beds a month in advance and two days before check in they called and said that the room was not available but they would give us two rooms for the price of one. I was not happy but fine until I entered one of the rooms and it smelled like something had... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for providing us with details about your stay. I am glad to read your remarks about our comfortable beds; however, I am very sorry that our rooms were not up to standard and that we were unable to honor your room request. Your comments were reviewed by the staff, and we will do preventative maintenance work in the... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

Was having a horrible day, traveling with an extremely tired 2 year old & Kristen at the front desk really helped turned it around. She was professional, friendly, helpful & accommodating & after the day I had, it was appreciated more than she'll ever know. I would stay here again in a heartbeat & would definitely recommend it to anyone... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and staff, and that Kristen was able to make your bad day of travel into a good one when you checked in. I will surely pass your comments along to her. Thank you again for... More 

Chatsworth
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 21, 2014

The hotel is quiet, clean and close to virtually everything I needed, but there was a problem with the Wi-Fi system. My first 5 days there I had problems using the in-house Wi-Fi system. I was told that "It must be your computer because there is nothing wrong with our system" Finally I found 3 other people near my room... More 

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Manager_11525, Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear there were issues with our internet service during your stay. In response to your feedback, I am having our internet provider come in and install new routers and check our connection. I am also working with our staff to ensure that we are providing more accommodating... More 

Simi Valley, California
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 14, 2014

Stayed here in the past and was welcomed back when I returned. The front desk was pleasant and helpful and the room was spotless, no complaints what so ever. It is located next to the freeway and plenty of shopping and eateries close by, minutes away by car. You won't go wrong staying here and I highly recommend it.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for posting a review of our property. It's great to hear that our property and staff were so accommodating. The staff and I are proud to have provided you with great service and a spotless room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More 

Lake Tahoe (California), California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 4, 2014

This was our second stay at this specific property in Simi Valley. It is conveniently located near freeway entrances, shopping and the Reagan Presidential Library. The property is well maintained and very clean. The staff is very helpful and friendly. If you are able to find coupons or special deals, the rates are reasonable. Although, the hotel and grounds were... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for taking the time to share your positive experience! The team at the Extended Stay America Simi Valley take great pride in the hotel and strive to provide a first class service and clean comfortable accommodations. I was delighted to hear that we accomplished this mission during your stay! We are continuously reviewing our policies and... More 

Newcastle, New South Wales, Australia
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed November 15, 2014

We turned up and they had lost our booking. thankfully I had a copy of it with me and they soon got us in a room. It is basic, but has a kitchen and reasonable beds. The furniture is plain, but the rooms are clean. Breakfast is non existent - subway around the corner. there are some permanent residents there... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we failed to meet your expectations . As this hotel’s manager, I can assure you that I have discussed your lost booking and are going through further training to ensure your experience is not repeated. I am... More 

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