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Extended Stay America - Los Angeles - Simi Valley

Certificate of Excellence
2.5 of 5
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2498 Stearns St, Simi Valley, CA 93063
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Extended Stay America - Los Angeles - Simi Valley
Best prices for: 1 room 1 guest
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Ranked #3 of 6 Hotels in Simi Valley
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Ltiggertaz Pleasant Hill, California
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68 reviews from our community

Traveler rating
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    11
    5
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pleasant Hill, California
Top Contributor
64 reviews 64 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I had book a smoking room with two beds a month in advance and two days before check in they called and said that the room was not available but they would give us two rooms for the price of one. I was not happy but fine until I entered one of the rooms and it smelled like something had... More 

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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

Was having a horrible day, traveling with an extremely tired 2 year old & Kristen at the front desk really helped turned it around. She was professional, friendly, helpful & accommodating & after the day I had, it was appreciated more than she'll ever know. I would stay here again in a heartbeat & would definitely recommend it to anyone... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and staff, and that Kristen was able to make your bad day of travel into a good one when you checked in. I will surely pass your comments along to her. Thank you again for... More 

Chatsworth
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 21, 2014

The hotel is quiet, clean and close to virtually everything I needed, but there was a problem with the Wi-Fi system. My first 5 days there I had problems using the in-house Wi-Fi system. I was told that "It must be your computer because there is nothing wrong with our system" Finally I found 3 other people near my room... More 

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Manager_11525, Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear there were issues with our internet service during your stay. In response to your feedback, I am having our internet provider come in and install new routers and check our connection. I am also working with our staff to ensure that we are providing more accommodating... More 

Simi Valley, California
Contributor
19 reviews 19 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 14, 2014

Stayed here in the past and was welcomed back when I returned. The front desk was pleasant and helpful and the room was spotless, no complaints what so ever. It is located next to the freeway and plenty of shopping and eateries close by, minutes away by car. You won't go wrong staying here and I highly recommend it.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for posting a review of our property. It's great to hear that our property and staff were so accommodating. The staff and I are proud to have provided you with great service and a spotless room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More 

Lake Tahoe (California), California
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2014

This was our second stay at this specific property in Simi Valley. It is conveniently located near freeway entrances, shopping and the Reagan Presidential Library. The property is well maintained and very clean. The staff is very helpful and friendly. If you are able to find coupons or special deals, the rates are reasonable. Although, the hotel and grounds were... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for taking the time to share your positive experience! The team at the Extended Stay America Simi Valley take great pride in the hotel and strive to provide a first class service and clean comfortable accommodations. I was delighted to hear that we accomplished this mission during your stay! We are continuously reviewing our policies and... More 

Newcastle, New South Wales, Australia
Top Contributor
64 reviews 64 reviews
9 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 15, 2014

We turned up and they had lost our booking. thankfully I had a copy of it with me and they soon got us in a room. It is basic, but has a kitchen and reasonable beds. The furniture is plain, but the rooms are clean. Breakfast is non existent - subway around the corner. there are some permanent residents there... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we failed to meet your expectations . As this hotel’s manager, I can assure you that I have discussed your lost booking and are going through further training to ensure your experience is not repeated. I am... More 

Manitou Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 14, 2014

GREAT staff, but poorly maintained room. Smelled like sweaty man, there was a thick layer of dust on every surface in the room, so I don't know if this room isn't used much, but I asked the front desk for cleaning supplies. They offered to have the housekeeper come in, but it seemed easier to just do it myself so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for your recent review of your stay. The issue you experienced regarding the dust in your room is unacceptable, and I sincerely apologize for your experience. I am making sure every room is thoroughly checked before check-in to ensure that this does not happen again in the future. I am grateful for the feedback you provided so we... More 

Simi Valley, California
Contributor
19 reviews 19 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 10, 2014

The staff was very pleasant and helpful. The rooms were very clean and the kitchen was stocked with all of the utensils that you would need during your stay. I highly recommend this hotel, especially for an extended stay.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for your kind review. We were delighted to hear that we accomplished our goal of providing you with a clean, comfortable "home away from home". We are also glad that you enjoyed having a fully equipped kitchen in your room. Thank you again for your positive words. We can’t wait to welcome you back in the... More 

So Cal
Top Contributor
340 reviews 340 reviews
68 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed August 10, 2014

Got this on a Express Deal from PL...good location, room was decent. Just a slight smell here and there. The noises were bearable, though I was pretty close to the exit on the first floor, so the position could've been better, but then, I was able to check in early so I was OK because of just being here one... More 

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Boulder, Colorado
Top Contributor
62 reviews 62 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 30, 2014

Tonight being my last night of a ten night stay, I'd like to give an honest review of my time here. My coworkers and I had several issues with this hotel from the beginning of our stay. First our rooms were not ready for us to check into when we arrived; we had to wait for about an hour in... More 

Was this review helpful? Yes 5
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