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Extended Stay America - Los Angeles - Simi Valley

2.5 of 5
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2498 Stearns St, Simi Valley, CA 93063
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1 room 1 guest
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Extended Stay America - Los Angeles - Simi Valley
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75 Reviews from our TripAdvisor Community

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Traveler rating
    42
    11
    12
    6
    4
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28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • Portuguese first
  • Spanish first
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  • All months
    (75)
  • Mar-May only
    (15)
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    (24)
  • Sep-Nov only
    (17)
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    (19)
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San Francisco, CA
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pet friendly - 2 Double Bed room with Full Kitchen was supposed to be a non-smoking room, but when we walked in, room smelled like cigarette smoke that's been lingering for awhile. After coming home, our suitcases, clothes, etc. still smelled like cigarettes and we were only there for 2 nights! Staff was friendly and tried to correct the situation,... More 

Was this review helpful? Yes
Fujairah, United Arab Emirates
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 22, 2015

Stayed here for a week and never regret. I made my booking online (priceline) and was offered a very reasonable rate. Spacious room, friendly staff and accessible to any point of my visit in Simi Valley. My only challenge was this hotel is pet friendly and sometimes dogs from the next door is bothering us. Otherwise, a perfect place if... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that your stay with us was convenient and pleasant. I am so sorry to hear about the noise from the neighboring rooms with pets. Still, I am happy that you were able to enjoy your stay. Once more, thank you for posting your review.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 19, 2015

If you are looking to see a good review to assure you to stay here you probably do not want to read on. Let me tell you about my experience at this motel. My first impression was excellent I was greeted by a friendly young lady the kind of stuff that if I had a hotel I would want to... More 

Was this review helpful? Yes 2
Tulsa, OK
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed June 30, 2015

The kitchens are completely bare upon checkin--nothing at all is in the cabinets or drawers. You have to ask for dishes, utensils, pots & pans. Then they have to gather them up and bring them so if you want to use them right away, too bad--You just have to wait until the front desk clerk has time to get them.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize that our fully equipped kitchens and dishware policy were not to your expectations. In response to your feedback, we will work to better respond to guest needs in a timely manner as well as sharing your comments with our corporate office. We continually work to improve our hotel,... More 

Simi Valley, California
1 review
5 of 5 stars Reviewed June 24, 2015

Considering for affordable price and comfortable service, this can be a great option to stay for longer time. This has been my first experience with Extended stay group. I am quite impressed with the friendly staff, who are always ready for providing good service and improve upon feedback constructively.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our friendly customer service. I’m thrilled that you found our hotel to be a great value! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 14, 2015

We spent two nights here and were put in a handicap accessible room as that was what was available. Queen size bed was comfy but pillows were small and flatter than what I like. Had a nice laundry room which was the main reason for stay here and it was reasonably priced. TV was the smallest I've seen. Breakfast was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the smoke odor on your room floor. We are sorry for this issue and would like to inform you that our hotel is in the process of becoming a non-smoking hotel. Once more, thank you for posting... More 

Alamogordo, New Mexico
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 28, 2015

I have stayed at many extended stay america hotels across the country and have always enjoyed friendly staff and clean rooms but this hotel is by far the best. The exterior of the hotel feels more like pulling up to a more luxury hotel, the lobby is beautiful, the rooms are immaculately clean and even have a card signed by... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you so much for posting a review of our property. I am thrilled to hear that you had such a wonderful stay! I’m so glad that you enjoyed our friendly staff as well as our clean and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Pleasant Hill, California
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 3, 2015

I had book a smoking room with two beds a month in advance and two days before check in they called and said that the room was not available but they would give us two rooms for the price of one. I was not happy but fine until I entered one of the rooms and it smelled like something had... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for providing us with details about your stay. I am glad to read your remarks about our comfortable beds; however, I am very sorry that our rooms were not up to standard and that we were unable to honor your room request. Your comments were reviewed by the staff, and we will do preventative maintenance work in the... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

Was having a horrible day, traveling with an extremely tired 2 year old & Kristen at the front desk really helped turned it around. She was professional, friendly, helpful & accommodating & after the day I had, it was appreciated more than she'll ever know. I would stay here again in a heartbeat & would definitely recommend it to anyone... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and staff, and that Kristen was able to make your bad day of travel into a good one when you checked in. I will surely pass your comments along to her. Thank you again for... More 

Chatsworth
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 21, 2014

The hotel is quiet, clean and close to virtually everything I needed, but there was a problem with the Wi-Fi system. My first 5 days there I had problems using the in-house Wi-Fi system. I was told that "It must be your computer because there is nothing wrong with our system" Finally I found 3 other people near my room... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Los Angeles - Simi Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear there were issues with our internet service during your stay. In response to your feedback, I am having our internet provider come in and install new routers and check our connection. I am also working with our staff to ensure that we are providing more accommodating... More 

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