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Extended Stay America - Santa Rosa - South

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2600 Corby Ave., Santa Rosa, CA 95407
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Extended Stay America - Santa Rosa - South
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51 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 28, 2015 via mobile

The worst experience of my life.. There was crack heads every were... People were jumping the fence to go back and forth to the store.. Then i washed my clothes and someone took my clothes ????? Not even name brand jus regular clothes.. The police kept riden threw the parking lot and as soon as the police leave the crack... More 

Helpful?
1 Thank chanel h
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be working with our security staff to make sure your experience is not repeated. I appreciate you bringing this to our attention. I hope that you... More 

Rancho Cucamonga, California
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 10, 2015

The staff is the best part of this property. It is very basic- and with no frills. The rooms are clean but with no additional amenities. You have to check out the rooms and then order. What you need for dishes, glasses, plates etc. no ice machines. The ice cube trays are empty in the rooms, so you have to... More 

Helpful?
Thank Elise Courtney P
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your great review of our property. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Moving forward, I will make sure we are clearly communicating our amenities. Still, I’m glad that... More 

USA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed November 1, 2015

Had just a quick one night stop in Santa Rosa - arriving late and leaving early, so we were just looking for an efficient room. The staff here is rude (and I usually don't care at these places), we had to wait about 20 minutes to check in (no one else was there). If she is over-worked, the company should... More 

Helpful?
Thank DeliciousIsrael
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service and cleanliness issues you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer service. I appreciate you bringing this to our attention.... More 

Travelers are raving about these Santa Rosa hotels

Prescott, Arizona
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 22, 2015 via mobile

best part was Leaving filthy property filthy rooms (see photos) broken glass in picture on wall stained/filthy carpet room stunk. this place is in need of a complete turn-over and major clean up I have seen places in the ghetto I would stay in before I would stay at this hotel again

Helpful?
1 Thank qwikgrip
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Merrick, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 9, 2015 via mobile

I have been here for one month visiting my children and I have been very comfortable with the accommodations. The bed and pillows are more than adequate and the kitchen is a great asset. The hotel exterior is not very clean but the rooms are clean enough. All in all it is a great deal for the money.

Helpful?
Thank BarbiYell
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your great review of our hotel. I'm glad that your stay with us was comfortable. We strive to provide all guests with a home away from home experience. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

The World
Level Contributor
113 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed September 1, 2015

After driving many hours we arrived to eventually find the front desk, that isn't clearly marked, but is hidden behind a stair. My fiancé was in desperate need of a bathroom. It was 1 pm when we arrived and I thought we would check into a room with a toilet. The very cold blooded woman at the desk told us... More 

Helpful?
1 Thank shanghaijones
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness and service issues you described are not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am training our staff to ensure our hotel is kept clean and that we are providing professional customer service to... More 

San Diego, California
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 17, 2015

Good parking well lit spacious. Once you check in the front desk seems empty, looks like they are short staffed and employee is working in the back room. Checked in area is dirty and not maintained. Elevator smells and not clean. Room size is adequate with small kitchen. Not clean outdated furniture. Room gets clean once a week so be... More 

Helpful?
Thank Eric R
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay was not to your expectations. In response to your feedback, we will make sure we are responding to guest requests in a timely manner as well as walking the properly frequently to ensure it is cleaned to our company’s high standards. Thank you... More 

Santa Rosa, California
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 1, 2015

We stayed here for 6 days while in transition to moving overseas. The staff was very nice and this branch was cheaper than the one 4 miles north. We moved from the first room as it smelled of cigarettes, move happened very quickly, staff helped us with bags. I think the key here is that this is an "extended stay"... More 

Helpful?
Thank TCM952
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that you experienced some issues with smoke odor and that you did not enjoy our location. Still, I'm glad to hear that our staff provided you with great service during your stay. I will be meeting with our staff to review your... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 15, 2015

I would not have stayed through the time I had reserved but I was refused a refund of the money I payed at reservation. It was sleazy inside and out and in a terrible part of town. Lots of noise at night from other residents in their rooms and outside on the pavement.

Helpful?
2 Thank Carol K
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced cleanliness and noise issues during your stay. Please accept my apology. To uphold our company’s high standards, I will be coaching our staff on how to handle noise issues and will make sure our rooms are being properly inspected... More 

Newport Beach, California
1 review
2 of 5 stars Reviewed May 7, 2015

Recently stayed at this hotel for 2 nights. Did not feel that safe at all. Lots of shady characters hanging around the hotel. This was my first visit to Santa Rosa, so, I wasn't sure which parts of Santa Rosa were bad. It felt to me like this was a not so great part of Santa Rosa. My room smelled... More 

Helpful?
Thank Jamie B
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay did not meet our company’s high standards. To make sure this doesn't happen again, I am speaking with our staff on making sure rooms are thoroughly inspected as well as making sure our smoking policies are enforced. Please know... More 

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