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Extended Stay America - Santa Rosa - South

2.5 of 5
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2600 Corby Ave., Santa Rosa, CA 95407
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Extended Stay America - Santa Rosa - South
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Ranked #24 of 26 Hotels in Santa Rosa
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45 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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San Diego, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Good parking well lit spacious. Once you check in the front desk seems empty, looks like they are short staffed and employee is working in the back room. Checked in area is dirty and not maintained. Elevator smells and not clean. Room size is adequate with small kitchen. Not clean outdated furniture. Room gets clean once a week so be... More 

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Santa Rosa, California
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 1, 2015

We stayed here for 6 days while in transition to moving overseas. The staff was very nice and this branch was cheaper than the one 4 miles north. We moved from the first room as it smelled of cigarettes, move happened very quickly, staff helped us with bags. I think the key here is that this is an "extended stay"... More 

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Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that you experienced some issues with smoke odor and that you did not enjoy our location. Still, I'm glad to hear that our staff provided you with great service during your stay. I will be meeting with our staff to review your... More 

1 review
2 of 5 stars Reviewed May 15, 2015

I would not have stayed through the time I had reserved but I was refused a refund of the money I payed at reservation. It was sleazy inside and out and in a terrible part of town. Lots of noise at night from other residents in their rooms and outside on the pavement.

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Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced cleanliness and noise issues during your stay. Please accept my apology. To uphold our company’s high standards, I will be coaching our staff on how to handle noise issues and will make sure our rooms are being properly inspected... More 

Travelers are raving about these Santa Rosa hotels

Newport Beach, California
1 review
2 of 5 stars Reviewed May 7, 2015

Recently stayed at this hotel for 2 nights. Did not feel that safe at all. Lots of shady characters hanging around the hotel. This was my first visit to Santa Rosa, so, I wasn't sure which parts of Santa Rosa were bad. It felt to me like this was a not so great part of Santa Rosa. My room smelled... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay did not meet our company’s high standards. To make sure this doesn't happen again, I am speaking with our staff on making sure rooms are thoroughly inspected as well as making sure our smoking policies are enforced. Please know... More 

Belmont, California
1 review
1 of 5 stars Reviewed April 27, 2015

This hotel is awful. The staff were rude and when they gave me my room it stunk of cigarette and marijuana smoke. These are supposed to be non-smoking rooms. The room was dirty. Do not stay here. The location is also not in a great part of Santa Rosa. I half expected to see drug deals or prostitutes in the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't have a pleasant stay with us. To prevent your experience from happening again, I am making sure that our staff is cleaning and inspecting rooms to our company's high standards to ensure that all rooms are fresh and clean... More 

Vallejo, California
1 review
5 of 5 stars Reviewed April 17, 2015

At first, my stay was not the greatest.. But after speaking with Nesha, the general manager, things improved and I got the best customer service ever afterwards. She made sure my stay for the next following weeks were to my liking and the hospitality and customer service was on point! Also, Adrian, who is an employee who works night, has... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your great review of our property. I'm glad that our staff provided exceptional service and made your stay enjoyable. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Vallejo, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 17, 2015

My company pays for me to stay at this hotel 2 days every week while I am in town training for our new store. The first week I stayed, it was pretty quiet and seemed to be a nice place to stay. So I told my corporate office to go ahead and make this hotel my choice of lodging until... More 

Was this review helpful? Yes 1
Sparks, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

Room smelled horrible. Room felt and looked dirty. Rug was filthy. People loitered around outside of room. Could hear man cussing through vent in bathroom. Felt very unsafe and creeped out at this hotel! Would never stay here again,

Was this review helpful? Yes 1
Orem, Utah
Level Contributor
162 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed December 3, 2014

I've stayed at this chain before but not at this location so I thought I would give it a try. The lady at the front desk was very friendly, courteous and efficient. That was a nice way to start. I told her what kitchen supplies I wanted and she brought them right up. While she was in the room I... More 

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Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you found hair in the bathroom during your stay with us. To prevent this from happening again, my team and I are making sure we re-train in going back to the room once it's clean and ensuring it is ready for guest check in. We continually work... More 

Santa Rosa, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 1, 2014

I have traveled to a lot of places and even stayed in my share of dumpy hotels, but I have never experienced the type of bug problem that I did at this hotel. By the time I checked out of that hotel, I had about 20-30 bug bites all over my body, including on my forehead and even eyelids! It... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - South, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that there were pests in your room. In response to your feedback, I am going to contact our pest control company to have them service our hotel to ensure that your experience is not repeated. As well, I am sorry that our... More 

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