This hotel is undergoing construction, which is not a big issue, the issues that arose from construction was the problem. The deadbolt inside the rooms did not match up to the plate hole, which means the door was never secured. At check in we were told we were staying in a remodeled room. We changed rooms once after this discovery... More

we usually stay at the North SR facility; but booked here by mistake. Yikes. Big mistake ! This place needs a major re-furb. All trash containers stuffed full, dirty stairs, elevator was beat up and dirty. The room was OK - at least there were no bugs and clean sheets. The ONLY reason I stay at ESA is they have... More

My wife and I booked a room for 4 nights as we were in Santa Rosa to visit our son and our grandkids. This hotel was the most disgusting and gross place I have ever seen or smelled in my life. They tried to give us a room that reeked of horrible animal feces. We opened the door and gagged.... More

Those people who are disappointed in an "Extended Stay" probably do not understand the rules. No breakfast in bed, matter of fact no one is even going to make your bed nor dust that end table next to the bed. The staff did everything that I expected but that was very little. If you expect someone to leave mints on... More

Me and my mother stayed here on a recent trip to Sonoma and Napa. I would highly advise people to avoid this place at all costs. Now I understand that Extended Stay is minimalistic and we didn't expect a ton from it. But we did request a room with comfort bedding and expected all the things promised in the room... More

Having worked as a customer service analyst for many years, I was very impressed with the staff and the professional way I was treated from the beginning. The room is clean and quiet, and the staff was eager to do everything in their power to make me comfortable. More

I was so disappointed in the Extended Stay America in Santa Rosa. The furniture was cheap, the bed TERRIBLE, and the kitchen area was beyond filthy. I won't ever waste my money on this chain again. I'll stay at a Motel 6 first... More

They wouldn't move me to another room, and told me to open the window. My clothing smelled like the bug spray when I got home. I had to stay one night but checked out early rather than spend another night in that room. Otherwise, what you would expect for the price. The bed was hard, but the room was clean.... More

Never stayed at an Extended Stay Chain before and I was truly disappointed by the quality of at least this one. 1. Old and Musty 2. Bathroom was OK, although you had to hold the flush to make it work and the drain plug was stuck 3. Beds had a constant springy noise which was annoying at the slightest movement.... More