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Hyatt Vineyard Creek Hotel and Spa

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170 Railroad St., Santa Rosa, CA 95401
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Hyatt Vineyard Creek Hotel and Spa
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Hyatt Vineyard Creek Hotel and Spa
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586 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Vineyard Creek Hotel and Spa
See the most recent reviews
1 review
2 of 5 stars Reviewed 2 weeks ago

Rooms oddly unadorned. Large black walls, small windows, courtyard with no furniture. Like they had not finished furnishing the place. All that negativity said - what is was nice was the back grounds are pretty, the location next to old town is good. The staff was pleasant, the rooms were clean except for a little mold in the shower. It... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marco_Vincenti_FOM, Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

robertmC6497GZ- We have two interior courtyards, one with a fire-pit and seating area and one with no permanent furniture. The courtyard with the fire pit tends to be requested for its ambiance after dark. The other courtyard is desired due to its tranquility. I am happy to hear you enjoyed our location. We hope to see you again soon. Marco... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are going to be in the Santa Rosa area I would sincerely suggest staying at the Hyatt-a very pleasant experience! The atmosphere and staff is perfect for any occasion. While there don't forget to enjoy time in the courtyard by the fire pit, a walk in the garden or on the surrounding trails and a tour of the... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

peggys216- Thank you for staying with us. We hope to see you again soon! Marco Vincenti More 

lakeport, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful. Too bad the bar staff don't know how to handle their drunk patrons. I love staying here and was, sadly, disappointed by the outcome at the bar between some stupid jealous man and his right to be at the bar over my right. He thought, since he paid $40/drink, he had the right to have me... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

Michelle G- Thank you for the review. We will use your comments as a training topic in the bar. I am happy to hear you enjoyed your stay. We hope to see you again soon. Marco Vincenti More 

Senior Contributor
32 reviews 32 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Checkin at this place could have been smoother. A line of us waited as one client was attended to. Finally a second desk agent came to help. No recognition of Gold Passport status at any time throughout our stay. Room was nice as usual, with the most comfortable bed and pillows of our stay, until our stay in Napa.... In... More 

Was this review helpful? Yes
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

Marty D- I am disappointed to hear your check in was not the experience we aim to provide. Conveying our appreciation of your loyalty as a Hyatt Gold Passport member is an important aspect of a loyal guest experience. The Front Desk agents are eager to offer assistance with luggage for our guests when arriving or departing the hotel. I... More 

Extreme North Coast of California
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When in Santa Rosa, this is our preferred hotel since it is right off the freeway (easy on/off), close to shopping & a Peets coffee shop (about a 4 block distance). The Hyatt Vineyard is the best hotel that is closest to the old downtown Santa Rosa district. The staff is friendly & helpful .... the trick is to get... More 

Was this review helpful? Yes 1
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

beaujangle- Thank you for the review. We hope to see you again! Marco Vincenti More 

Dallas, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel is not at all worth the money. We saw one staff member at the hotel. They did not have valet, concierge or bell help. We requested their nicest room with an upgraded bed. We also requested a "garden view". We never saw any garden. The room was below par and what you would expect from an $80 a... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

Steve A C- Thank you for the review. I am disappointed to hear you did not receive the garden view you requested. A view of the fire pit courtyard as seen from your room tends to be our most desired view but we are happy to accommodate our guests with a garden view. I will review your comments with my... More 

Glendale, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This was a girl's weekend in the wine country and the hotel was a big part of the fun. Close to great restaurants. The staff is attentive. There is a hiking/walking train behind the hotel you must experience. You are immediately in a forest setting. I highly recommend this hotel. The grounds are lovely. They have created a fun environment.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

Armik A- Thank you for experiencing the fun of wine country. I am happy to hear you were able to take a walk on Santa Rosa creek trail. Located just behind the hotel, the trail whisks you away from downtown into the country within a half mile. This is a great way to experience rural Santa Rosa on foot. It... More 

Chicago
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Checked in here mid morning and we were lucky enough to get into our room early to drop our things before heading off on a wine tour. Marco who checked us in was super friendly with excellent customer service. Room was big and bed was comfortable, had a good nights sleep. In the morning we wanted to look for a... More 

Was this review helpful? Yes
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

ChicagoTuff- I am happy to hear you enjoyed your stay. We hope to see you again soon. Marco Vincenti More 

SAN FRANCISCO, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I needed a few days of R&R and took the grandkids for two days- wanted to see Safari West.. We had such a good time that I decided to stay one additional day. The staff took care of my request with no problem.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

Esther C- Santa Rosa is only one hour away from San Francisco but seems like a whole different world. I am happy to hear you were able to get away from the hustle and bustle of the city to experience relaxation in wine country. Until next time! Marco Vincenti More 

Oakland, California, United States
Top Contributor
199 reviews 199 reviews
27 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here one night for our anniversary. The front desk staff was very pleasant and our room was nice, clean and simple. The pool and hot tub area is great, although when we went at 9pm there was a strange guy who seemed like he was on drugs. I don't believe he was a guest, as he had a... More 

Was this review helpful? Yes
Marco_Vincenti_FOM, Front Office Manager at Hyatt Vineyard Creek Hotel and Spa, responded to this review

Dianah R- Happy anniversary! I am surprised to hear there was a person using the hot tub that was not a guest at our hotel. I have shared the date and time of the incident with our security team. We hope to see you again soon. Thank you for the review. Marco Vincenti More 

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