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All 26 Santa Rosa hotels

Extended Stay America - Santa Rosa - North

2.5 of 5 Hotel   |   100 Fountain Grove Pkwy., Santa Rosa, CA 95403
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Extended Stay America - Santa Rosa - North
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Ranked #18 of 26 hotels in Santa Rosa
A recent review
3 of 5 stars Reviewed February 7, 2014
James R Pismo Beach, California
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25 people have reviewed this hotel

Traveler rating
    3
    6
    9
    2
    5
See reviews for
4
4
4
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Mendocino, California
1 review
1 of 5 stars Reviewed February 20, 2014

Three rooms booked all non-smoking queens - we ended up with two rooms that were smoking rooms and one n/s on the smoking floor (?). Avid non-smokers beware... I am not kidding when I say that the beds were sloppy and we were not sure if they were really clean. Here's the really icky part - mold and ick were... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Carol – I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the cleanliness of your room did not meet your expectations. I have talked with our housekeeping staff to ensure these issues do not occur in the future. As well, I apologize that you were given a smoking... More

Pismo Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 7, 2014

Thank you for a pleasant stay for about two weeks during early January. I appreciate the hotel providing clean and functional accommodations for me during my time there. With 10+ years in guest services, I wanted to provide you with some feedback as to what a guest experiences with you. Strengths Room - Kitchen. The kitchen was a really cool... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

James – I appreciate you taking the time to write a review of your experience with us. I am glad to hear that you enjoyed your fully equipped kitchen, free Wi-Fi and our grab-and-go breakfast. As well, I am happy that you found our night staff to be courteous and friendly. Still, I apologize that you experienced some odor and... More

Atlanta, Georgia
Top Contributor
115 reviews 115 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 17, 2013

Late arrival, pleasant service, efficient and cost effective. This Extended Stay is clean and convenient for local business with proximity to the Redwood Highway and the ride back to the Bay Area. For business or slightly longer stay in the neighborhood, this ExStay is just fine.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Mike - Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your clean, comfortable room, our staff's service and our hotel's location. We hope to see you again soon. More

Santa Rosa, California
1 review
5 of 5 stars Reviewed September 19, 2013

Great stay can not find anything to complain about, wish there was a pool but that is it. That Rebekah lady at the front is the icing on the cake if I had a problem she fixed it as soon as possible, with absolutely no issues! Overall the hotel is a great location, close to the mall and other shopping... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for your great review of our property. I am pleased to hear that the location of our hotel was ideal for your stay. We strive to provide exceptional customer service, so I am very pleased to hear that Rebekah and our staff provided our standard of service. Also, it is great that you found your guest room and... More

Ballwin, Missouri
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed August 28, 2013

Upon checking in the clerk said we were on the third floor, that they had smoking rooms on this floor but ours was not a smoking room. Yes, as we walking down the floor smoke was evident, entering room none until we used the bathroom which must share the ventiation system via fan from other rooms. Also had to think... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Sue - Thank you for your recent review of your stay. I am sorry to hear that you noticed a smoke odor in the hotel hallways as well as your room and that our staff was not available to check you out. At this time, our maintenance staff is working to eliminate the smell and will keep your recommendations in... More

Broomfield, Colorado, United States
1 review
3 of 5 stars Reviewed July 22, 2013

Overall, we would likely return. The pull out sofa bed was horrendous, leaving our son to sleep on the floor. The cooling system was great, however, I feel it would better serve tenants if the bed(room) furniture were in that back area and the living space furniture were in the front area off the kitchen. Try it! The hotel was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that the sofa bed in your room was unclean and that the refrigerator did not work properly. Still, I am very glad that our Manager was able to remedy the situation by reimbursing you for spoilage and replacing the fridge in a... More

San Francisco, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2013

We arrived at the hotel around 1:30pm. Because our confirmation email didn't list when the check-in time was, so we decided to try and check in. The front desk person, Marla, was very ill mannered and unhelpful. She told us very rudely that the check in time was not until 3. When we told her we were pressed for time... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for your recent review of your stay. The attitude you described is certainly not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am talking to each front desk staff regarding the importance of being attentive to the guests' needs and making the guests feel more at home. I appreciate you bringing this... More

1 review
3 of 5 stars Reviewed June 3, 2013 via mobile

When we asked if we could check in early, as weary travellers are wont to do and are usually accommodated, the front desk clerk laughed in my face. This set the tone for a poor visit. The room was fine - the freezer was filthy and someone else's personal belongings were left, but we weren't cooking and it didn't affect... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our staff did not communicate to you properly that we do offer some amenities behind the front desk for guests to enjoy upon request. As well, I am truly sorry that our staff did not attend to your needs appropriately during your stay.... More

Murphys, California
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 28, 2013

I booked this hotel online through Expedia's "blind booking" in order to get a better rate. We were only there one night and had no need for the kitchen services, so I can't comment on that. The room was dark, smelled like a mixture of old cigarette smoke and boiled cabbage (a non-smoking room). There was hair in the sink... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Santa Rosa - North, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you found your room to be unclean and had a slight odor of smoke. To prevent this from happening again, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies. Still, I am pleased to know that you... More

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Additional Information about Extended Stay America - Santa Rosa - North

Also Known As:
Extended Stay Santa Rosa
Santa Rosa Extended Stay
Extended Stay America - Santa Rosa - North CA - Sonoma County
Address: 100 Fountain Grove Pkwy., Santa Rosa, CA 95403
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #18 of 26 hotels in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Santa Rosa - North 2.5*
Reservation Options:
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