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2.5 of 5 Hotel   |   3345 Santa Rosa Ave., Santa Rosa, CA 95407 (Formerly Days Inn Santa Rosa)
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Palms Inn
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Ranked #16 of 26 Hotels in Santa Rosa
A recent review
3 of 5 stars Reviewed December 16, 2014
Steve N Los Angeles, California, United States
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68 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Los Angeles, California, United States
1 review
3 of 5 stars Reviewed December 16, 2014

no bar no game room that was one of the reasons for staying there but they had a cool mini mart on site and the staff was trying to do their best but the building was under construction in certain areas at the time

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Oulu, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2014

Basic American travel hotel. We like and were suprised about good taste breakfast. Room was okey and everyting working. This hotel is at a suitable distance fron San Francisco if you are going to North (Redwoods).

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Petaluma, California
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed there for two night 11/8 and 11/9. After reading some reviews I was pleasantly surprised with everything. Walked in to the lobby and it was warm and inviting and decorated beautiful for fall. There was a line of about 10 people waiting to check in. Ken at the front desk handled everyone professionally and quickly. He was pleasant, thorough... More 

Was this review helpful? Yes 1
Douglas L, Front Office Manager at Palms Inn, responded to this review

Thank you for staying with us and thank you for your positive feedback. Kent was very pleased to hear that you mentioned him in your review, and we are all happy to hear you enjoyed your stay with us. In regards to the carpet, we are planning on replacing the carpets in the rooms with hardwood floors, I cannot give... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2014

Nice room quite and close to everything affordable great place to stay in the bay if you're going to be sight seeing or wine tasting the front desk guy was really helpful I just told him my plans and he made it happen I will defenently stay there again when Im in the bay.

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los angeles
1 review
2 of 5 stars Reviewed October 15, 2014

The service & quality of the facilities as well as the rooms were not for the price that I paid. Bathroom toilet & shower filthy. A/C not working. Bathroom sink drain was clogged & smelt. No WiFi & advertised as free WiFi in all the rooms.

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Douglas L, Front Office Manager at Palms Inn, responded to this review

I apologize for your less than satisfactory stay. I do hope you let the front desk know of the poor cleaning quality of your room before you checked out, so we could see what housekeeper did not clean your room to a satisfactory level and act accordingly. In regards to our wireless internet, we are in the process of upgrading... More 

Carrollton, Texas
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed October 10, 2014

Do not stay here, not even for one night if you value your health and life! You have been warned! Now let me explain. And just so you know I am being objective, I did find two good things. The water pressure in the shower was good and the shower curtain was clean and new. Now the disgusting details. Outside... More 

Was this review helpful? Yes 2
San Francisco, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 8, 2014

Horrible experience I had with the Palms Inn this past weekend. The description and photos on booking.com and all other hotel websites are all false. The rooms and hotel does not resemble any of the photos, which are false advertising. Also, the reviews are bad however; we decided to give this place a chance, which was a big mistake. The... More 

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1 review
1 of 5 stars Reviewed September 25, 2014 via mobile

Disgusting, bed was horribly uncomfortable, there was mouse droppings in the bathroom... The room smelled like rotten eggs, the toilet was backed up... We even switched rooms and the next one was WORSE!

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Douglas L, Front Office Manager at Palms Inn, responded to this review

I am very sorry to hear you did not enjoy your stay with us. Please forgive me for not believing your claims of "mouse droppings" and a "backed up toilet" upon check into a clean room. Our mattresses are just over a year old. So they should still be as soft and supportive as when we first got them, but... More 

San Diego, California
1 review
1 of 5 stars Reviewed September 21, 2014

What can I say about the Palms Inn? Nothing good that's for sure. I don't even know where to begin when reviewing this hotel. Maybe I'll start by saying I hope my experience there inhibits any future travelers from staying there. I booked a room at the Palms Inn with out double checking if this was a recommended hotel. Big... More 

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Ashland, Oregon
1 review
5 of 5 stars Reviewed September 14, 2014

The Palms Inn in Santa Rosa is the best place I have ever stayed overnight. They provide the freshest sheets (crispy clean), the best continental breakfast (man-size portions), and the hottest shower. All this for only $69. You cannot find a better stay anywhere!

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Douglas L, Front Office Manager at Palms Inn, responded to this review

Thank you for your review. - Douglas S.M. Lum Front Office Manager More 

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Additional Information about Palms Inn

Address: 3345 Santa Rosa Ave., Santa Rosa, CA 95407 (Formerly Days Inn Santa Rosa)
Location: United States > California > Sonoma County > Santa Rosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palms Inn 2.5*
Number of rooms: 104
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Also Known As:
Days Inn Santa Rosa Hotel Santa Rosa
Santa Rosa Days Inn
Palms Inn Santa Rosa, CA - Sonoma County

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