On the positive side, the room was clean, and the service was very slow, but polite. On the negative side, the room was shoddy (missing door off dresser, fuzzy reception on TV), the lobby was connected to a convenience 7-11 type of store (in which the breakfast "room" was located), and also...a greyhound bus station! As you can imagine, the... More

We stayed here for a weekend family getaway because of the price! When we first pulled up we were kind of uneasy there was beds and dressers outside on one Side but we had to stay there once we checked in and got our room (the opposite side of the hotel) we were very impressed the room was very clean... More

I work for justfares.com; my team and I came down to Santa Rosa from Seattle for a travel agents convention in the wine country. We were looking for an affordable place to stay for the few nights we were there. This place was perfect for us. It's family run and the level of service was surprising. The rooms were nicer... More

I booked 9 rooms for my bowling club and myself and when I got there and saw the grounds and then I saw our room I cried. It was HORRIBLE. I read the reviews and then called the hotel and discussed my concerns and was reassured that they were not bad and that the reviews were not accurate. I felt... More

I can't complain about palms inn! Their Location is great not far from downtown Santa Rosa and major freeways! I was a guest for quite some time and the owners are very nice people along with the rest of staff as well! I recommend for everyone to reserve atleast a night in jacuzzi suite that room is off the hook!... More

I had to deal with a family emergency in CA while I was in Ohio. The staff at the Palm Inn could not have been more courteous or helpful to me. They kindly and heroically saved one of my family members. I dealt with all the staff from management down to housekeeping and everyone was wonderful. I cannot say enough... More

We first rented a room here for the price and were pleasantly surprised . The rooms were huge and the bed was comfortable, and the complimentary, cooked to order breakfast was outstanding. The family run facility always greeted me warmly and with a smile. Even the grounds were beautifully maintained. I have not seen a better room at a better... More

The hotel receptionist was most welcoming ever. First class customer service. Sarika was most helpful. The room was clean and showers was excellent. Breakfast was very good. I normally stay at The Travel lodge. However I will be back this year on my travels. Manager was good, nothing was to much for him. I have read the negative reviews ,... More

Dirty, poor service and unpleasant employees. Worst customer service in history. The management is so rude and unwelcoming I was appalled. There were a plethora of problems, too many to go into... I can't imagine worse service. And the rooms are filthy!!!!