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Palms Inn

3345 Santa Rosa Ave., Santa Rosa, CA 95407 (Formerly Days Inn Santa Rosa)
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Palms Inn
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Ranked #16 of 26 Hotels in Santa Rosa
A recent review
5 of 5 stars Reviewed March 30, 2015
DonnaOfCalifornio Atlanta, Georgia
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73 Reviews from our TripAdvisor Community

Traveler rating
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    19
    9
    11
    19
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16
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • All months
    (73)
  • Mar-May only
    (10)
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    (28)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (14)
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Went outside my comfort zone and used Hotwire. Booked supposedly 2.5* property for $110.00. Restaurant had no reviews on Hotwire and this should have been a huge clue but I had worked a long day and usually 2.5* properties are Best Western, Hampton Inns, Marriott Fairfield Inns, etc. The best first:There was no restaurant as advertised but this was probably... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2015

Pleasant surprise when we pulled up, retro design, looked fresh and clean. The surprise because the rates were low when comparing other area places online. New plantings and landscape will pay off in charm down the road. When chatting with the store's clerk, found it was one of the original hotels of Santa Rosa. Rooms newly carpeted, updated and well... More 

Was this review helpful? Yes 1
Douglas L, Front Office Manager at Palms Inn, responded to this review

Thankn you very much for the review. The staff and I are very pleasesd to hear that you enjoyed your stay and like the upgrades we have made to the property. I will relay your enjoyment of the hotel's history with the staff member you spoke with on Sunday. From all of us at the Palms Inn to you, thank... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 28, 2015

This place the first night was an eye opener there is always something wrong with tbe reflection I have with myself after I checkout. The hallway is disgusting and not clean its easy to catch on to the riff raff and its not a good place to be esp if your the investigator type. Front desk is perhaps not a... More 

Was this review helpful? Yes 3

Travelers are raving about these Santa Rosa hotels

1 review
5 of 5 stars Reviewed February 23, 2015

Clean close to the freeway. Great store. Excellent value. Clean rooms. Micro and fridge a must for a long stay. Good front desk service. Awesome room service menu. Housekeeping was great. Return to your room after a long day and it was clean and fresh. Loved my stay there.

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Douglas L, Front Office Manager at Palms Inn, responded to this review

Thank you for the positive review and we hope you decide to stay with us again soon. - Douglas Lum Front Office Manager More 

1 review
5 of 5 stars Reviewed February 3, 2015 via mobile

I love this hotel .It was very clean and inviting. I stay at the palms inn every time I need to stay in a hotel. Every one working here is extremely friendly and kind. If anyone I knew was needing a hotel in Santa Rosa I would highly recommend the Palms Inn.

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Douglas L, Front Office Manager at Palms Inn, responded to this review

Thank you for the review. - Douglas Lum Front Office Manager More 

Los Angeles, California, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 16, 2014

no bar no game room that was one of the reasons for staying there but they had a cool mini mart on site and the staff was trying to do their best but the building was under construction in certain areas at the time

Was this review helpful? Yes 1
Douglas L, Front Office Manager at Palms Inn, responded to this review

I apologize about the confusion over the bar. I have spoken to the General Manager again about taking "Reds Recovery Room" off of our website and signage, as they closed down January of 2014. I also apologize for the construction that as taking place during your stay. The landscapers assured us that they would disguise their area of work when... More 

Oulu, Finland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 3, 2014

Basic American travel hotel. We like and were suprised about good taste breakfast. Room was okey and everyting working. This hotel is at a suitable distance fron San Francisco if you are going to North (Redwoods).

Was this review helpful? Yes 1
Petaluma, California
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed there for two night 11/8 and 11/9. After reading some reviews I was pleasantly surprised with everything. Walked in to the lobby and it was warm and inviting and decorated beautiful for fall. There was a line of about 10 people waiting to check in. Ken at the front desk handled everyone professionally and quickly. He was pleasant, thorough... More 

Was this review helpful? Yes 2
Douglas L, Front Office Manager at Palms Inn, responded to this review

Thank you for staying with us and thank you for your positive feedback. Kent was very pleased to hear that you mentioned him in your review, and we are all happy to hear you enjoyed your stay with us. In regards to the carpet, we are planning on replacing the carpets in the rooms with hardwood floors, I cannot give... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2014

Nice room quite and close to everything affordable great place to stay in the bay if you're going to be sight seeing or wine tasting the front desk guy was really helpful I just told him my plans and he made it happen I will defenently stay there again when Im in the bay.

Was this review helpful? Yes 1
los angeles
1 review
2 of 5 stars Reviewed October 15, 2014

The service & quality of the facilities as well as the rooms were not for the price that I paid. Bathroom toilet & shower filthy. A/C not working. Bathroom sink drain was clogged & smelt. No WiFi & advertised as free WiFi in all the rooms.

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Douglas L, Front Office Manager at Palms Inn, responded to this review

I apologize for your less than satisfactory stay. I do hope you let the front desk know of the poor cleaning quality of your room before you checked out, so we could see what housekeeper did not clean your room to a satisfactory level and act accordingly. In regards to our wireless internet, we are in the process of upgrading... More 

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