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Hotel Carmel

201 Broadway, Santa Monica, CA 90401
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Hotel Carmel
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Ranked #31 of 34 Hotels in Santa Monica
A recent review
4 of 5 stars reviewed yesterday
dZIONs Winnipeg, Canada
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578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Winnipeg, Canada
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

All in all, I had an enjoyable stay here. The location is EXCELLENT. I really liked that it was within walking distance of the Pier, Santa Monica Beach, the 3rd Street Promenade and many restaurants. There were some minor issues with our room, the first three key cards didn’t work, and the TV didn’t work when we got to the... More 

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Beverly Hills, California
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I normally do not post reviews online and things of the sort, I suppose I'm old fashioned. A few weeks ago my girlfriends and I decided to come down from Calabasas for a weekend getaway to Santa Monica and we made the Hotel Carmel our hotel of choice. The hotel was lovely, we loved the lobby. The room was a... More 

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AngelaRogers, General Manager at Hotel Carmel, responded to this review

Thank you for posting a review of your recent stay with us at Hotel Carmel. We really appreciate hearing your positive feedback and observations from your visit. I’m very happy to see your comments regarding our associate, Germain. He is a very dedicated associate who really cares about taking care of our guests and ensuring they have a positive experience... More 

Dickinson, North Dakota
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This Hotel lived up to my expectations. It was within walking distance of 3rd Street Promenade, the Pier, the beach and several restaurants and local attractions. The price was reasonable for being in such a great location. I was late to arrive, and they treated me like they have been waiting for me all day and were ready to serve.... More 

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AngelaRogers, General Manager at Hotel Carmel, responded to this review

Thank you for taking the time to offer your feedback. I am delighted that you enjoyed your stay with us and happy to hear that you were pleased with the service you received. We strive to make your stay as worry-free as possible and I am glad to know that our staff was able provide this for you. I apologize... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I booked into the Hotel Carmel on the 9th of April 2015, and originally booked for 4 days till the 12th. Although the rooms where a bit dated, the location of the place was excellent , so I decided to spend another 4 nights there which I was told I was getting a discount. On the morning of check out.... More 

Was this review helpful? Yes 1
AngelaRogers, General Manager at Hotel Carmel, responded to this review

Thank you for staying with us. We really appreciate you speaking to us about staying at Hotel Carmel an additional four nights and we were happy to offer you a discount. I looked at your account and I see a credit to your card was issued on April 16, 2015, in the amount of $91.20. If by chance you have... More 

Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for 1 night,checked in at 10am no problems,front desk & valet very helpful.They were painting on our floor,strong smell but wasent to much of a problem as we were out most of the day.The rooms are old but clean.There was free WiFi.No view but were only sleeping there.Hairdryer needed in room.Bathroom is small.The location is the best,close to... More 

Was this review helpful? Yes 1
AngelaRogers, General Manager at Hotel Carmel, responded to this review

Thank you for posting a review from your recent visit to Hotel Carmel. We really appreciate the positive feedback and we are very glad to hear that you would stay with us again. We do provide hairdryers on request. I hope we provided you with one during your stay. Yes, we do have the very best location in Santa Monica... More 

1 review
2 of 5 stars Reviewed 1 week ago NEW via mobile

Staff was completely incompetent about what to do around the hotel whether it be restaurants ... Biking... Activities.. Etc. Room is fine to be honest. Elevator smells like a dirty diaper. Great location but would appreciate kinder staff to bump this to a 3.5 1:30am they deactivated elevator for breakfast? It wasn't normal and they were not polite whatsoever (let... More 

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AngelaRogers, General Manager at Hotel Carmel, responded to this review

Thank you for staying at Hotel Carmel. I’m very sorry and disappointed that my team was considered incompetent regarding Santa Monica. They all have tenure at the hotel and are well versed in the attractions and restaurants in Santa Monica. It sounds as if someone on my team dropped the ball in providing you information on the area. I’m sorry,... More 

HK
Top Contributor
91 reviews 91 reviews
57 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for 1 night and it is close to Santa Monica piers. Pros: - great location - friendly front desk staff - free breakfast with pastries and coffee Cons: - small smelly room and old decor - very noisy from the traffic - beds are not that comfortable - weak showers The only reason I would recommend this... More 

Was this review helpful? Yes 1
AngelaRogers, General Manager at Hotel Carmel, responded to this review

Thank you for staying with us at Hotel Carmel. I was glad to hear that you liked our location and the front desk associates were friendly. I’m not sure what might be the issue with an odor. Yes, our rooms are somewhat small but there should not be any odors. In addition, our beds are not that old so I’m... More 

Newcastle, United Kingdom
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros Great location Air con in room Absolutely Great Shower Beds Really Comftable Cons None really and if I did mention them I think I would be going over and beyond. But we did ask for a taxi at fixed price to universal studios about an hours drive and got a private limo quoted $60 but on arrival it was... More 

Was this review helpful? Yes 3
AngelaRogers, Manager at Hotel Carmel, responded to this review

Thank you for staying with us and posting a review of Hotel Carmel. We really appreciate hearing all the positive comments you shared in your post. Also, thank you for mentioning the change in time in the UK. I’m not sure why someone didn’t change the time on the clock when you mentioned it to us, but I will make... More 

Burnaby, Canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Spent a night here, and thankful we didn't book the remaining nights of our stay here. It's pretty decent if you have Super 8/Motel 6 kind of expectations or you're debating between this and a private room at a hostel. It's a good location, sure, but since we rented a car anyway, I would've opted for a nicer room 10... More 

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AngelaRogers, Manager at Hotel Carmel, responded to this review

Thank you for staying with us at Hotel Carmel. We appreciate your candid comments and observations. I’m sorry you considered our hotel on a par with a Super 8 or Motel 6 and a room attendant walked in to your room while you had a do not disturb sign on the door. Obviously, we need to honor the do not... More 

Kingsteignton, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Spent 4 nights at Hotel Carmel back in March. My 4th stay I think. Twice with my late wife and now 2 as a single traveller. Never had any problem with any of the rooms I have had, all in different parts of the hotel. Seems to have had a bit of a paint job since I last stayed a... More 

Was this review helpful? Yes
AngelaRogers, Manager at Hotel Carmel, responded to this review

Thank you for staying with us at Hotel Carmel for the fourth time and posting a review of your recent stay. We sincerely appreciate your loyalty and are very happy to have you as a repeat guest. I’m glad to hear that our rooms have always worked well for your needs and our location is considered great. We hope to... More 

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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