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Hotel California


Hotel California
Hotel class 3 of 5
1670 Ocean Avenue, Santa Monica, CA 90401
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Traveler Reviews

56% Recommend
3.0 of 5 stars 132 reviews
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By trip type
All (132)
[ Date ] [ Rating ]
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4 of 5 stars
tlesq 1 contribution
Ohio
Jul 10, 2009 | Trip type: Couples

Checked in close to 10pm, after a long drive, with a very cranky girlfriend. The hotel's small parking lot was full but the guy who checked us in was really helpful. Checked us in super quick and then stood at a meter parking spot on the street to save it for us while we brought our bags to the room.... more

No response
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1 of 5 stars
TheMichaelPalin 1 contribution
York
Jul 7, 2009 | Trip type: Couples
0/1 found this review helpful

I was planning on staying here during our trip to LA. The location appears excellent but I could find no mention of car parking on their website. So I emailed them to ask about parking. no response. I emailed again once again no response. I tried a third time and still no response. All this despite offering anyone who books... more

Management response from
Joe Walsh, Guest Relations Manager

I don't understand how someone can get so upset because we didn't respond as they thought we should. It is important for people to know that if they get really uptight over little situations that are easily rectified, they are NOT a good fit for the Hotel California and it is better off that they stay somewhere else. For the...

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1 of 5 stars
1MDTraveler 30 contributions
Baltimore, MD
Jun 26, 2009
0/1 found this review helpful

I cancelled my reservation with the Hotel California more than 2 weeks in advance and was billed anyway. Their cancellation policy states, "All reservations must be cancelled 48 hours prior to the arrival date to avoid any cancellation fees." You know that the state of the economy is bad in California when hotels confirm your cancellation and then fraudulently charge... more

Management response from
Joe Walsh, Guest Relations Manager

We are very confused by this posting. Obviously, if someone cancels a reservation, they get a cancellation number as proof they cancelled. If they are charged in error, simply provide the proof of cancellation and the error will be corrected. That is why you get a cancellation number... Errors can be made and the cancelling party will have proof of...

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2 of 5 stars
mtros 4 contributions
Barcelona, Spain
Jun 25, 2009 | Trip type: Couples
0/1 found this review helpful

From the internet we booked 2 nights, The service we received from the lady during check in was very poor, it seemed like she was more interested in chatting on the computer and listening to music than helping us. This didn't change during the days we stayed there. The rooms are clean and the bed is ok, but unfortunately very... more

Management response from
Joe Walsh, Guest Relations Manager

I am very sorry these folks felt we provided bad service. We are usually get rave reviews about our staff. We will take this guests' comments as constructive criticism and try to be more attentive. For others reading this review, it should be noted that we are located in a great, "center of it all" location and that comes with...

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5 of 5 stars
Wowtraveler13 1 contribution
Santa Monica
Jun 19, 2009 | Trip type: Family
1/1 found this review helpful

Hotel Califonia is located in a great location. Beach, Pier, Santa Monica's finest. The property is Georgeous and you can tell the staff care for both the hotel and the customers. It is a great value and a one of a kind experience. more

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3 of 5 stars
David299 3 contributions
Scotland
Jun 2, 2009 | Trip type: Couples
0/1 found this review helpful

A basic hotel with limited parking at $18 per night In our room one side of cupboard door was missing and the other hanging off. The bathroom floor also flooded every time shower was used. Also no proper breakfast.Coffe and donuts in reception is what passes as breakfast Its also quite noisy being on the main boulevard This is more... more

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2 of 5 stars
IRdir 1 contribution
Chicago
Jun 1, 2009 | Trip type: Couples
0/1 found this review helpful

We stayed here in the past (maybe five years ago) and had no complaints. This time, however, was different. We stayed in one of the suites and, in a three day stay, we never received maid service (they did give us a small discount for the inconvenience). When we needed a toilet plunger, they couldn't find one (although they did... more

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5 of 5 stars
Magdalini 3 contributions
Melboourne
May 24, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Great location! Very friendly staff. Great rooms although the showers definately need updating! Had a great feel and all the guests were warm and friendly, you could tell that it was not the first time for most of them. more

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4 of 5 stars
tmabbot21 1 contribution
North Carolina
May 12, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Got to the hotel at almost 10pm, after a miserable flight delay. So I was thankful that the front desk clerk had me checked-in very quickly and moved me to a quite courtyard room so I could get some sleep. Much appreciated. Make sure you request a courtyard room as the street facing room I was originally in was somewhat... more

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5 of 5 stars
rhonrob 3 contributions
glasgow
May 10, 2009 | Trip type: Couples
1/1 found this review helpful

When we reached Hotel California our plane had been several hours late and we were shattered. Getting up next morning We couldnt have asked for better!! Breakfast every morning consisted of pastries juice coffee and croissants lovelY! Room was right on the street which we were worried about but the russian girl in reception told us there was no crime... more

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Hotel California Also Known As

Address: 1670 Ocean Avenue, Santa Monica, CA 90401