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Viceroy Santa Monica

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1819 Ocean Avenue, Santa Monica, CA 90401
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Best prices for: 1 room 1 guest
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Viceroy Santa Monica
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Viceroy Santa Monica
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1,098 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
24 reviews 24 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We were collected by the hotel driver from the airport and he was great and was really helpful every time we ran into him during our stay. When we arrived at the hotel we were advised our room reservation had been cancelled, as you can imagine after a 20+ hour journey we were most disgruntled, however the staff could not... More 

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San Miguel de Allende, Mexico
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

there are three kids in the pool screaming, jumping and splashing to the point where anyone who has been sitting in a cabana (like myself) has had to relocate because any book, ipad, macbook or drink is getting doused with water. The kids are in their underwear and are so incredibly ill behaved it's rather remarkable that the hotel is... More 

Was this review helpful? Yes 3
New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first stay and it was a great experience. I was traveling on business with a group of 6 and we all had similar experiences. The staff was soooo helpful. John, who I think managed the front door team, was very welcoming and remembered my name every time I came in or out....impressive. I was on the second... More 

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Matt S, Manager at Viceroy Santa Monica, responded to this review

Mr. John William B, I am thrilled to hear what a great first impression was made for you and your business associates. Thank you for allowing us the opportunity to welcome you all to Viceroy. Thank you also for recognizing John and his team as well as Jeffrey. I am pleased to hear how well you were looked after and... More 

NYC
Contributor
15 reviews 15 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Cleanliness: Overall, good. Front desk: Accommodating, good Staff: Kind of a cool attitude, unlike Shutters where staff is vested in guests’ well being Valet service: Good Saturday night: Wedding party that seemed to take over the hotel. Invasive. Complimentary AM Coffee served in the bar (music, usually techno, playing at 5:30 AM) Coffee: not good. Only 2 milk pitchers; skim... More 

Was this review helpful? Yes 1
Matt S, Manager at Viceroy Santa Monica, responded to this review

Passage To NYC, Thank you for coming across the street to visit it at Viceroy on this visit to Santa Monica. While very good is nice we do strive for great so I am sorry to learn we didn't exceed your expectations. I truly appreciate your detailed list of suggestions as feedback such as yours can only make us better.... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the first time I have ever stayed at the Viceroy in Santa Monica. I loved the photos I was seeing online, the look of this hotel was just up my alley (hip and unique cool). As well as the location was perfect to the restaurants, bars, shopping, pier and the beach. I surprised my boyfriend with a mini... More 

Was this review helpful? Yes 1
Matt S, Manager at Viceroy Santa Monica, responded to this review

WonderrLust, We do know you are a big deal because your obviously have fantastic taste. It's just a shame it took this long for us to have the chance to welcome you to Viceroy. I am very pleased to hear that you were able to make such a connection with the property. It's great also that you and your boyfriend... More 

Cincinnati, Ohio
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed a second time at the Viceroy. It was not as good as our first stay last year. We had a suite on the top floor which has a spectacular view of Santa Monica Beach, the ocean and the iconic pier. I would give the room itself an average rating. The room furnishings were ok but nothing special. The... More 

Was this review helpful? Yes 2
Matt S, Manager at Viceroy Santa Monica, responded to this review

John I, First allow me to thank you and your family for coming back to visit us at Viceroy. I realize there are many options so we are truly grateful for the chance to have welcomed you back. I also very much appreciate all the feedback you have provided about this second visit. While I regret that you did not... More 

Metro Minneapolis-Saint Paul, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've stayed with the Viceroy many times over the past few years for business. Noise levels are fine, and location within walking distance to the ocean and great restaurants is fantastic. Valet always remembers me after initial drop off, and it's very quick and convenient. Love the rooms, the staff, will continue to stay with them!

Was this review helpful? Yes 1
Matt S, Manager at Viceroy Santa Monica, responded to this review

Jessica B, Thank you for your continued loyalty to Viceroy Santa Monica. This means the world to our entire team. We make it a point to recognize our repeat guests so the fact that this is an indicator in your choice to stay with us is wonderful. We appreciate the opportunity to welcome you back and look forward to the... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 3 weeks ago

I loved my stay at this hotel. I was supposed to stay at another local hotel but that fell through and I was "forced" to stay at the Viceroy. The staff is great and took good care of me. The rooms are well appointed and spacious. I really liked the fitness center though I suspect there is sometimes a wait... More 

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Matt S, Manager at Viceroy Santa Monica, responded to this review

luvpudl, I'm happy to admit that the other hotel's loss was truly our gain. Though we were not your original choice I'm thrilled that after this visit we hopefully will be your first choice in Santa Monica. The fact that the staff is one of the major reasons this may be the case is just icing on the cake. We're... More 

Arlington, Virginia
Top Contributor
54 reviews 54 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I only stayed one night at the Viceroy, but I was expecting more considering that it is an upscale hotel. When I checked into my room, the woman at the front desk accidentally misread my room number on her computer screen and gave my keys to another patron's room. When I opened the door to "my room" I was greeted... More 

Was this review helpful? Yes 2
Matt S, Manager at Viceroy Santa Monica, responded to this review

J M M, Thank you for joining us and for sharing your experience. I am extremely disappointed to learn of the incident you experienced. Please know that the safety and security of our guests is our number one priority. I would consider it a privilege if I would be permitted to speak directly to you regarding your experience. Do feel... More 

Alkmaar, The Netherlands
Contributor
18 reviews 18 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel during our road trip along the west coast. We booked this hotel for the last nights of our trip. We wanted a good hotel to relax. The hotel is nice and clean, the people are friendly and helpful. The pool is small but okay, too bad the hotel is blocking the sun at one point.... More 

Was this review helpful? Yes 1
Matt S, Manager at Viceroy Santa Monica, responded to this review

Suzanne_Erwin, Thank you for choosing to join us at Viceroy on the last leg of your visit. We are pleased that you were able to relax before the long trek home. Thank you also for allowing our team to look after you during your stay. As you can imagine August is peak season in Santa Monica so rates are a... More 

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Staying in Santa Monica

Neighborhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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