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Viceroy Santa Monica

4.0 of 5 1819 Ocean Avenue, Santa Monica, CA 90401
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Certificate of Excellence 2014
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Viceroy Santa Monica
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Viceroy Santa Monica
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1,088 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alkmaar, The Netherlands
18 reviews 18 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel during our road trip along the west coast. We booked this hotel for the last nights of our trip. We wanted a good hotel to relax. The hotel is nice and clean, the people are friendly and helpful. The pool is small but okay, too bad the hotel is blocking the sun at one point.... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The stay here from the beginning to the end was great. We had booked The Viceroy as part of our month tour of the US. Staff here were fantastic. Nothing was a problem. They helped us organize transfers to places, suggestions of great restaurants and just helpful in any way. Restaurant had great food, sharing plates, which i love....you get... More 

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

And do I feel lucky! I felt special when my awesome husband booked a Valentine's Day weekend getaway in one of my favorite cities Santa Monica, Just a short walk from the beach this hotel was an oasis.the room was great. The pool was ok but the outside area was quite elegant. Room service was excellent and champagne was flowing.... More 

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New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

First I travel two weeks of the month every month and stay in multiple hotels all over the world, one thing that I can say which is the most important thing out of any hotel is good customer service and a nice quiet room. What I had was neither. Upon check in I was not granted the room that the... More 

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tokyo, japan
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed there for 3 nights and 4 days. the hotel staff is always smiling and very quick to respond to my needs and inquiry. welcome drink also served. bar in the night looks fun (I did not join though), no bothering noise on the guest floor. location is also good, just 5 min walk to beach. I tried an... More 

Was this review helpful? Yes 2
Bay Shore, New York
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Service was spotty for the cost.Room service had not been done by 3:00 PM on first day. Concierge has a schedule of 11 AM - 7 PM but info isn't available in room or lobby. No other info re: amenities, check out are in the room. They do tell you about bar & dining room, but there should be something... More 

Was this review helpful? Yes 1
Matt S, Manager at Viceroy Santa Monica, responded to this review

Dale T, Thank you for allowing us to opportunity to welcome you to Viceroy. I regret to learn that we did not exceed your expectations during your stay. You are correct that we do not place printed brochures or directories throughout the hotel or in the guest rooms. This is partly due to our green initiatives and more so that... More 

Seattle, Washington, United States
Top Contributor
51 reviews 51 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We really liked the location, just a block from the beach, and close to the restaurants in Ocean Park and Santa Monica. The room was comfortable, and had a view of the ocean. However we felt the hotel was over-priced. The valet parking was very expensive. The wi-fi was unusable. There was no coffee maker in the room. The description... More 

Was this review helpful? Yes 2
Matt S, Manager at Viceroy Santa Monica, responded to this review

Ann H, Thank you for joining us and sharing your feedback. I do appreciate hearing that you enjoyed to location, found your room to be comfortable and enjoyed the great view. I was disappointed to learn however that we did not exceed your expectations during your visit. We did launch our new customized 15 bike fleet of Priority Bikes at... More 

4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Decorated beautifuly everywhere you look, pumping the sounds of new, hip music and nice smells throughout, this hotel feeds all your senses with good vibes and sets a mood. It's a happening spot in Santa Monica with a great location to the beach but tucked away from the busy traffic and noise. The pool and outdoor relaxation is peaceful and... More 

Was this review helpful? Yes 1
Matt S, Manager at Viceroy Santa Monica, responded to this review

Carlyeb1. Thank you for choosing to join us at Viceroy while visiting Santa Monica. I'm very pleased to hear that your senses were well fed during your visit. Our pool area is a tale of two cities as you said. Relaxing and chill during the day and full of energy at night. Glad that you were able to enjoy both... More 

Toronto, Canada
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in May 2014 and had a great experience. Food, service and room was just what you would want for this caliber of hotel. Location was ok, nothing right next door for walking but everything was a close Uber ride away. I would definitely return for future trips to LA.

Was this review helpful? Yes 1
Matt S, Manager at Viceroy Santa Monica, responded to this review

Crazycoconut2014, Thank you for sharing your experience. I'm wowed to see that we left such a lasting impression nearly a year later. The fact that we checked all of your boxes hopefully played a big part in this. Since your last visit there is now development next store with restaurants and shops so you'll have to be sure to check... More 

Mareeba, Australia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This boutique hotel is absolutely beautiful. The grounds are lovely and clean, so is the hotel room. The bed is super comfortable and the room was impeccably serviced daily. Service was 5 star at the reception desk, in the restaurant as well as the door service. Room is pricey, however you get what you pay for. Location is one street... More 

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Matt S, Manager at Viceroy Santa Monica, responded to this review

Pina P, My thanks to you and your friends for all joining us at Viceroy. I'm glad to hear you felt the bang was worth the buck. It's great also to learn how much you enjoyed the design and grounds. Even better is to hear that the service you experienced was just as lovely. We're going to take you up... More 

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Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica
Hotel Style:
#1 Business Hotel in Santa Monica
#2 Luxury Hotel in Santa Monica
#3 Romantic Hotel in Santa Monica
#5 Green Hotel in Santa Monica
#9 Family Hotel in Santa Monica

545 photos of this hotel

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View from room (31)
Room/suite (63)
Bathroom (23)
Hotel & grounds (42)
Pool/beach area (31)
Dining (6)
Other (62)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (27)
Beach (25)
Grande Room (Ocean View) (20)
Pool (17)
Restaurants and Bars (38)
The Hotel (44)
Viceroy Room (82)

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Room/suite (7)
Pool/beach area (3)
Hotel & grounds (5)
Dining (2)
Other (17)
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