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The Ambrose Hotel

3.5 of 5 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
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The Ambrose Hotel
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The Ambrose Hotel
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817 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greensboro, North Carolina
1 review
4 of 5 stars Reviewed 2 days ago NEW

Location especially appreciated, in a quiet neighborhood under a mile from the Pier. The free taxi service took me anywhere I needed within a 3 mile radius. Driver Chad went out of his way to show me an area I otherwise would have missed, and offered interesting and helpful information. Because of the renovation of the first floor public areas,... More

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Piermont, New Hampshire
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is conveniently located, easy drive to downtown, quiet at night. The room was clean and pleasant. We liked the breakfast very much. We asked for an assistance with a return UPS package , which was sent as promissed. If ever in the area, we would defenitively stay at the Ambrose.

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Moscow
1 review
3 of 5 stars Reviewed 6 days ago NEW

No special hotel, not bad located in Santa Monica, but needs renovation which is in process actually, as it is out of date and modern standards which is quite typical, breakfast was not go for protein eaters.

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General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. More

Federal Way
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked this hotel for a work trip. After a long day of working and traveling, I arrive at the hotel to find out they had given away my ROOM! Then had booked me at a "motel" style hotel a few miles away.

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Was this review helpful? Yes 3
General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. More

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed 8 years ago and thought it was one of the loveliest hotels, especially with the first floor: Japanese-like, understated, even elegant reception, lobby, lounge area for a generous breakfast, overlooking a quiet garden, plus exercise room and meeting room. The bedrooms matched the style of the first floor. When we arrived Sunday Oct 26th for a week we... More

Was this review helpful? Yes 3
General M, Manager at The Ambrose Hotel, responded to this review

Your feedback is important to us. We’re very sorry to hear that your stay experience was not to your satisfaction, despite our adjustment for guest recovery on your checkout folio. We attempt to exceed every guest expectation on every stay, even during our renovations... and I am terribly sorry that this did not happen for you. More

Oregon City
1 review
2 of 5 stars Reviewed 1 week ago

The staff at the Ambrose were very friendly and helpful, but the quality of the room and amenities was poor. If I had know about the construction going on the first floor, I would have booked at the Best Western 2 blocks away. Just as close to St. John's (my work place) and just as close to the stores/beach. I... More

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Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to contact each guest prior to their arrival and personally inform them of our renovations to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. More

Crownsville, Maryland, United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Charging $278.... but no lobby, no fitness center, old&dirty rooms. This hotel is under renovation... big time. That's fine but don't wait to tell guests until they show up! Check-in---> walk down driveway to garage and "front desk" is card table by basement elevator. "We're sorry but there is no lobby." Can only access your own room. No other common... More

Was this review helpful? Yes 1
General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. More

Puyallup
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall a good hotel, but no hot breakfast was available, no workout room due to remodeling and shower water pressure was very low. Perhaps will be better after remodel, but on this visit it was not worth the price paid.

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. Your feedback makes it all worth it. More

seattle
1 review
5 of 5 stars Reviewed 2 weeks ago

Always a comfortable stay with very friendly service. Although refurbishing the ground floor, there was no disruption.. Would always recommend to others.. Chad was a great help and a great benefit as a courtesy driver. Thanks.

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General M, Manager at The Ambrose Hotel, responded to this review

Thank you for your positive review and comments about the Ambrose hotel. Our staff strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest. Your feedback brings much positive results ! More

Winnetka
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was clean, the hot water was hot and it was quiet. If my friend and I could be given an incentive to return to the hotel when the renovation is complete. It was a pleasure to be able to walk to the hotel and then walk back to the hospital rather than my usual sixty minute drive.

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Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

Thank you for your most accepting comments on your most recent stay at the Ambrose Hotel during our renovations. Your feedback makes it all worth it. Our goal is to bring unexpected results to our new hotel for total guest stay experiences. More

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Additional Information about The Ambrose Hotel

Address: 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
Phone Number:
Location: United States > California > Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Ambrose Hotel 3.5*
Number of rooms: 77
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Also Known As:
Ambrose Hotel Santa Monica

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