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The Ambrose Hotel

3.5 of 5 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
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Certificate of Excellence 2014
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The Ambrose Hotel
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The Ambrose Hotel
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822 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
1 review
4 of 5 stars Reviewed 1 week ago

This was my second stay, because the first was so great. Excellent breakfast with high quality fresh fruit salad and healthy options. The rooms are spacious, and maintained to a very high standard - perfectly clean, comfortable and quiet. The location is great. However during the renovations, which I was NOT alerted to at the time of booking, the breakfast... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

We appreciate your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Especially through our renovations. Your positive feedback makes it all worth our efforts. Please ask for our Best Guest program and the " repeat " discount for... More 

Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Third trip to the Ambrose, combining business with pleasure. Lovely hotel decorated in the craftsman style. Spacious rooms, courteous staff, quiet neighborhood. The hotel is undergoing a major renovation and is doing a good job to accommodate customers during this time. The location is convenient jumping off point to many activities and venues in Santa Monica, Venice, LA, Malibu. Can't... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

We couldn't have said it better... Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit,... More 

London
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights in early November 2014. Didn't know the hotel was undergoing refurbishment. The room itself was very nice, if a little 'tired' - however it is a good price and had all and more that we needed. The hotel was undergoing refurbishment which we had not been told about. so all we could see was the underground... More 

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

We appreciate your research in finding us. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Especially, through our renovations period. We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for a few nights on a longer trip through LA (stayed in West Hollywood as well) and what an incredible hotel! The entire property feels like a spa retreat that's hidden away. Waterfalls, rock gardens & candles litter the property and the overall decor is truly beautiful. The room was spacious and incredibly peaceful.... More 

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

We couldn't have said it better... Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. We especially appreciate your stay through our renovations and hope that you can return soon once we're completed. Please request our Best Guest " repeat " guest discount for those future visits. Your positive feedback makes it all... More 

Greensboro, North Carolina
1 review
4 of 5 stars Reviewed 3 weeks ago

Location especially appreciated, in a quiet neighborhood under a mile from the Pier. The free taxi service took me anywhere I needed within a 3 mile radius. Driver Chad went out of his way to show me an area I otherwise would have missed, and offered interesting and helpful information. Because of the renovation of the first floor public areas,... More 

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. We're glad to hear that you got to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... even under renovations. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive... More 

Piermont, New Hampshire
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located, easy drive to downtown, quiet at night. The room was clean and pleasant. We liked the breakfast very much. We asked for an assistance with a return UPS package , which was sent as promissed. If ever in the area, we would defenitively stay at the Ambrose.

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. We're glad to hear that you got to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... even under renovations. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive... More 

Moscow
1 review
3 of 5 stars Reviewed 4 weeks ago

No special hotel, not bad located in Santa Monica, but needs renovation which is in process actually, as it is out of date and modern standards which is quite typical, breakfast was not go for protein eaters.

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. More 

Federal Way
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel for a work trip. After a long day of working and traveling, I arrive at the hotel to find out they had given away my ROOM! Then had booked me at a "motel" style hotel a few miles away.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. More 

New York City, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We stayed 8 years ago and thought it was one of the loveliest hotels, especially with the first floor: Japanese-like, understated, even elegant reception, lobby, lounge area for a generous breakfast, overlooking a quiet garden, plus exercise room and meeting room. The bedrooms matched the style of the first floor. When we arrived Sunday Oct 26th for a week we... More 

Was this review helpful? Yes 4
General M, Manager at The Ambrose Hotel, responded to this review

Your feedback is important to us. We’re very sorry to hear that your stay experience was not to your satisfaction, despite our adjustment for guest recovery on your checkout folio. We attempt to exceed every guest expectation on every stay, even during our renovations... and I am terribly sorry that this did not happen for you. More 

Oregon City
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The staff at the Ambrose were very friendly and helpful, but the quality of the room and amenities was poor. If I had know about the construction going on the first floor, I would have booked at the Best Western 2 blocks away. Just as close to St. John's (my work place) and just as close to the stores/beach. I... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
General M, Manager at The Ambrose Hotel, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to contact each guest prior to their arrival and personally inform them of our renovations to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. More 

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Additional Information about The Ambrose Hotel

Address: 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
Phone Number:
Location: United States > California > Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Ambrose Hotel 3.5*
Number of rooms: 77
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Also Known As:
Ambrose Hotel Santa Monica
Hotel Style:
#2 Green Hotel in Santa Monica
#9 Romantic Hotel in Santa Monica
#10 Business Hotel in Santa Monica
#13 Family Hotel in Santa Monica

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