We stayed here for 5 nights. The hotel room itself was super nice, modern, clean. There was nothing magical about our view. Our balcony overlooked the Santa Monica High School but that was probably because we booked through Priceline. The hotel location is kind of odd and feels very cramped on the outside. It is pretty far from town and...
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Don't expect the moon but it's a good hotel. The rooms are comfortable but the bathrooms are outdated. The lobby is great but the pool area is tiny.
You are in Santa Monica but not in the heart of the action. A 10 minutes walk. Again, would recommend if you get a good deal or through hotwire.
You will not...
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Dear Guest,
While we are constantly working to improve every aspect of the hotel, it is very important to receive feedback such as yours, so that we can better accommodate our guests in the future. Having just underwent renovation I am happy to hear you found the room to be comfortable, and would love any suggestions you may have regarding...
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we had 4 nights at the hotel and it was really good. Just 10 mins walk to the pier and 3rd street promenade area. The consiege gave us a valuable tip which was to book a tour of LA in a limo instead of with a tour company. This was $55 dollars each - there were 4 adults - plus...
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Dear Guest,
I am so happy to hear you had a wonderful stay with us! The concierges here at the Sheraton Delfina are vey knowledgeable and always happy to help, so I am glad to hear you took advantage of that service. Additionally, the limo tour sounds both fun and extremely personal. Our guest rooms were just recently renovated and...
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Have stayed here before since I like being in Santa Monica and like getting my spg points. I read that renovations had taken place so was open to trying it again... The pluses- decent rates, terrific staff and free self parking. The location is okay. Actually a short walk to the beach, main street and the promenade but the street...
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Reviewed October 10, 2010
Dear Valued Starwood Member,
Doesn't it feels good to get those Starwood Points? That's our way of showing our appreciation for you continued loyalty in a way that enhances your stay with us, be it your current stay or one in the future. The guest rooms, lobby and pool area just underwent renovation, which is now complete, however I would...
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The hotel does not look great from the outside, but it's what's inside that makes it a nice place to stay. great front desk assistance, clean room, good service level and amenities. Super staff. Very convenient location and good value for money. What else could you want from an hotel in Santa Monica!?!
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Dear Guest,
Here at the Sheraton Delfina, we like to think that our warm and welcoming staff IS what in fact makes the difference for our guests. We are constantly working to redefine the traditional concepts of luxury hospitality, so it means the world to us to hear that your stay was a memorable one. We hope we can accomodate...
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Efficient check-in, room with nice view, decent club breakfast and fast valet. Good stay if you are in the area on business. The location is not ideal if you are visiting with family and the rooms are not updated.
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Dear Guest,
We value each and every one of our guests, so it is important to receive feedback so we can continue to meet and exceed our guests' expectations. A great deal of effort goes into being as efficient as possible with all aspects of the hotel, so we greatly appreciate your kind words in regards to check-in as well...
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Sheraton delfina assured me renovations we complete. Arrived to find loud construction in lobby, near and in business center, decking around pool torn up, club lounge not in existence and a massive construction project next door starting at 8am. So much for a high priced deluxe ocean view room. Service is friendly but the absence of any notification on their...
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Thank you for taking the time to share your feedback. While our guestroom renovation has been completed, we have been putting the finishing touches on our public spaces. I truly apologize that you were not given accurate information, at the time of your reservation, and we are reviewing the information that our reservation team has available to them to ensure...
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the hotel itself is pretty nice. the lobby, front drive, bar and restaurant are very modern and stylish. the pool area is a neat layout, but it is a little bit small and lacks a jacuzzi. the room was a nice layout and was clean; the balcony is big enough for two people. parking prices are pretty steep, and for...
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Dear Guest,
Thank you for your review on Trip Advisor, we apreciate your feedback as it allows us to improve our hotel.
We hope to welcome you back soon and hopefully exceed your expectations this time and deserve a 5 star.
Feel free to contact me personally on your next visit so that I can arrance a more personalized experience....
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Stayed here over the holidays in 2011. First impressions--the lobby was well-decorated, check-in was efficient and polite and the front desk staff was helpful. The room was clean, modern and large enough with a very comfortable bed, plenty of space for luggage, a great shower and an awesome balcony with a sweeping view of south Santa Monica Bay. There was...
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Dear Guest,
Thank you very much for your positive review. We hope ot welcome you back at the Sheraton Delfina in the near future.
Maybe you can try our newly renovated rooms.
Have a great day,
Helene Grilliot
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The updates to the Sheraton make it a clean and comfortable stay. It is about 4 blocks from the ocean, and on a less than ideal street (noisy, across from the high school and few options for dining or shopping within a close walk). That said, rooms and common areas were nicely updated and beds were comfortable. The pool is...
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